Mercury Mariner Complaints

1,512 consumer complaints on file.

#11141725October 22, 2018
STEERING
TAKATA RECALL THIS CAR HAD A RECALL IN 2014 ABOUT THE POWER STEERING ASSIST WE TOOK IT BACK TO THE DEALER IN 2016 THEY CHANGED THE PART. I AM HAVING THE SAME PROBLEM NOW THE STEERING COULDN'T MOVE WHILE I WAS DRIVING I ALMOST HAD A CAR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141744October 22, 2018
STRUCTURE:BODY
THE TAILGATE HINGES ARE BREAKING THAT HOLD THE REAR WINDOW, THIS IS A SAFETY HAZARD THE WINDOW WILL FALL OUT AND COULD HIT ANOTHER VEHICLES WINDSHIELD. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS ISSUE, WHEN YOU GO TO DEALER THEY WANT 320.00 TO REPAIR AND SAY THEY SELL MANY OF THESE BRAKETS IT REALLY SHOULD HAVE BEEN RECALL. WE HAVE TWO CARS WITH SAME DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141782October 22, 2018
STEERING
LOSS OF POWER STEERING WHILE DRIVING ERROR CODE "POWER STEERING ASSIST ERROR"
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11140300October 15, 2018
STEERING
TL* THE CONTACT OWNS A 2008 FORD MARINER. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, THE MESSAGE "POWER STEERING ASSIST FAIL" WAS DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (CAMPBELL FORD, 2801 S. ELEVENTH ST, NILES, MI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY SERVICED IN FEBRUARY OF 2015 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138926October 7, 2018
POWER TRAIN, STEERING
MY 2008 MARINER HAD A RECALL FOR POWER STEERING DEFAULT SENSOR. I WAS TOLD BY FORD THAT THE ISSUE WAS RECALIBRATED IN THE ORIGINIAL RECALL BEFORE I PURCHASED THE CAR THE POWER STEERING FAILED AGAIN FORD WILL NOT FIX IT THEY DID NOT CHANGE THE PART TO SOLVE THE PROBLEM ORIGINIALLY THEY JUST RESET IT ON THE COMPUTER. IT IS EXTREMLY HARD TO TURN, BUT I NEED THE VEHICLE FOR WORK. GOT REPAIR QUOTES AS HIGH AS $1500 TO REPAIR, MONEY I DO NOT HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132863October 2, 2018
STEERING
ELECTRONIC POWER STEERING MODULE FAILURE, REPLACE ENTIRE MODULE & COLUMN FOR $1698.89. SAID PREVIOUS RECALL WAS PERFORMED AND FORD BEARS NO RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129986September 17, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO ROESCH FORD (333 W GRAND AVE, BENSENVILLE, IL 60106, (630) 279-6000) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130011September 17, 2018
SERVICE BRAKES
HEADING WEST ON THE INTERSTATE I TOOK THE OFF RAMP AND CAME TO A STOP. AS I WAS STOPPING A TONE RANG OUT, THE ABS LIGHT, AND BRAKE WARNING LIGHT CAME ON. THE BRAKES DIDN'T FEEL AS STIFF AS THEY SHOULD HAVE BUT I DID COME TO A STOP AS I WASN'T TRAVELING VERY FAST WHILE APPROACHING THE STOP SIGN. I TURNED LEFT AND PROCEEDED OVER THE OVERPASS TOWARDS A SIDE ROAD WHEN A CAR THAT HAD COME UP THE OFF RAMP FROM THE EASTBOUND LANE ROLLED THE STOP SIGN AND STOPPED WITH THE NOSE OF THEIR VEHICLE IN MY LANE. I NEARLY PUT THE BRAKE PEDAL THROUGH THE FLOOR AND HAD LITTLE TO NO BRAKES TO STOP ME. I AND MADE A SPLIT SECOND DECISION TO SWERVE AROUND THE CAR, DRIVING IN THE ONCOMING LANE AS I WAS ABLE VERIFY THERE WAS NO ONCOMING TRAFFIC. ONCE I PULLED OVER ON A SIDE ROAD I NOTICED THE DISPLAY IN THE DASH READ "REGEN BRAKE DISABLED" I DROVE SLOWLY TO A SMALL CAR SALES LOT WITH AN AUTO SHOP AND THEY RESEARCHED FOR A FEW MINUTES AND TOLD ME I WOULD HAVE TO TAKE IT TO A DEALER TO REPLACE A HYDRAULIC PUMP. THEY WERE ABLE TO FIX THE ISSUE BY DISCONNECTING THE BATTERY FOR A BIT BUT SAID MORE THAN LIKELY THE FIX WOULDN'T LAST. NEXT STOP IS THE FORD DEALER BUT FROM WHAT I'VE READ TONIGHT, MANY OTHER USERS HAVE EXPERIENCED THE SAME ISSUE AND HAVE BEEN QUOTED OVER HALF THE BOOK VALUE OF THE VEHICLE TO FIX THE ISSUE. I WAS GLAD NOT TO SLAM INTO THE PASSENGER DOOR OF THE LADY WHO PULLED OUT IN FRONT OF ME, I WAS GLAD I HAD A CLEAR LANE TO AVOID HER WITHOUT HAVING A HEAD-ON COLLISION BUT I CAN SEE WHERE THIS ISSUE COULD HAPPEN AT THE WRONG TIME AND PLACE AND CAUSE HARM OR LOSS OF LIFE FOR THOSE INVOLVED. BECAUSE I HAD LITTLE TO NO BRAKES WITH THE PEDAL PUSHED ALL THE WAY TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124026September 2, 2018
FUEL/PROPULSION SYSTEM
THE VEHICLE RANDOMLY SHUTS DOWN WHILE OPERATING ON THE HIGHWAY BETWEEN 65-75 MPH. THERE IS NO WARNING AND IT BECOMES VERY DIFFICULT TO STEER THE CAR. AFTER WAITING FOR 10 TO 15 MINUTES THE ENGINE CAN BE RESTARTED AND ALL SEEMS TO OPERATE, UNTIL IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123017August 28, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT UPDATED 11/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114920July 31, 2018
STEERING
THERE WAS A RECALL ON THE POWER STEERING TORQUE SENSOR ON MY VEHICLE I PURCHASED FROM A USED CAR LOT. THE PREVIOUS OWNER HAD THE RECALL "FIXED" WHICH FORD SAID WAS A SOFTWARE UPDATE IN 2014. MY STEERING WHEEL STARTED SHAKING AND MAKING A TICKING NOISE SO I TOOK IT TO THE SHOP WHERE THEY DIAGNOSED THIS SAME PART AS THE PROBLEM ALSO STATING IT NEEDED TO BE REPLACED, NOT JUST "SOFTWARE UPDATED" WHICH IS NOT WHAT WAS DONE IN 2014. I CONTACTED FORD DIRECTLY TO SEE IF THEY WOULD FIX IT AND WAS TOLD IT WAS MY RESPONSIBILITY BECAUSE IT WAS ALREADY "REPAIRED" IN 2014. THIS IS A SAFETY CONCERN AS YOUR STEERING WHEEL CAN SEIZE UP WITH NO WARNING WHILE DRIVING. DO THEY NOT HAVE TO FIX A SAFETY RECALL? A SOFTWARE UPDATE IS NOT "FIXING" THE PROBLEM WHEN THE ACTUAL PART NEEDS TO BE REPLACED. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113462July 24, 2018
FUEL/PROPULSION SYSTEM
AFTER RECEIVING FORD'S RECALL NOTICE 16S41/16V-777 (FUEL DELIVERY MODULE POTENTIAL LEAK), MY HUSBAND & I TOOK OUR 2010 MERCURY MARINER TO LEBANON FORD TO PERFORM RECALL "REPAIR". WE WERE NOT HAVING AN ISSUE WITH THE MARINER, BUT WE WERE FOLLOWING FORD'S INSTRUCTIONS (VIA THEIR MAILED RECALL NOTICE TO US) TO HAVE THE RECALL DONE. NOW, OUR MARINER IS MESSED UP! IT NOW WON'T START WITHOUT A DELAYED CRANK (WE HAVE VIDEO RECORDINGS OF HOW LONG IT NOW TAKES FOR OUR MARINER TO START!) & SOMETIMES WHILE DRIVING, THE MARINER JERKS (BOTH PROBLEMS SEEM TO BE AS THOUGH THE CAR IS NOT GETTING FUEL). WE MADE A 2ND TRIP TO LEBANON FORD AFTER INFORMING THEM OF THE ISSUE THEY CREATED, BUT THEY DID NOT FIX THE DELAYED CRANK ISSUE OR THE CAR JERKING ISSUE! LEBANON FORD SERVICE IS STATING THEY CAN ONLY PERFORM THE RECALL REPAIR "ACCORDING TO FORD'S GUIDELINES". MY HUSBAND ASKED LEBANON FORD IF THE OLD PARTS COULD BE PUT BACK ON, BUT LEBANON FORD SAID THEY HAD TO SEND BACK THE OLD PARTS TO THE MANUFACTURER. SO, NOW OUR ONCE NICE MARINER HAS SIGNIFICANT ISSUES BECAUSE WE HAD A RECALL "REPAIR" DONE! WE REGRET HAVING THE RECALL ADDRESSED! PRIOR TO THE RECALL "REPAIR", WE HAD A NICE MARINER WITH UNDER 60K MILES. NOW, WE HAVE A MARINER WITH PROBLEMS DUE TO RECALL. IT'S NOT A REPAIR! IT'S DAMAGE! FURTHER, THEY'RE NOT OFFERING US ANY FIX TO THE DAMAGE FORD DID TO OUR CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113079July 23, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER WHICH WAS BEING TOWED BY A 2004 FLEETWOOD TIOGA MONTARA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD. THE MOTOR HOME WAS PULLED OVER, THE CONTACT OPENED THE HOOD, AND NOTICED THAT THE TRANSMISSION OVERHEATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHUCK COLVIN FORD NISSAN (1925 N HWY 99 W, MCMINNVILLE, OR 97128, 503-472-6124), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS A KNOWN OCCURRENCE WITH THE TRANSMISSION AT APPROXIMATELY 50,000 MILES. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11109944July 6, 2018
STEERING
RECALL FOR THIS VIN SHOWS INCOMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104714June 29, 2018
SERVICE BRAKES
TOOK TO DEALER FOR BRAKE PROBLEMS. POOR AND UNPREDICTABLE STOPPING, AFTER OVER $ 500 REPAIRS TO BRAKES. WORKED OK FOR A WEEK NOW WORST THAN THEY WERE BEFORE REPAIRS.BRAKES CANNOT BE TRUSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104750June 29, 2018
FUEL SYSTEM, GASOLINE:DELIVERY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OH 45036, (513) 932-1010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103781June 25, 2018
STEERING
STEERING BECAME VERY HARD AND DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103925June 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, STEERING
MERCURY MARINER RECALL, I PURCHASED A 2008 MERCURY MARINER ON 9/27/14. ON 12/19/14 AT NIGHT WHILE ON HIGHWAY THE WRENCH WARNING LIGHT CAME ON AND THE CAR DECREASED SPEED AND I ALMOST GOT HIT BY THE CAR FROM THE REAR, PULLED IN EMERGENCY LINE AND HAD SUV TOWED. REQUIRED A TRANSMISSION ON 12/26/16 FOR $1475. ON 1/14/16 WHILE ON HIGHWAY DURING EXITING ON EXIT THE STEERING WHEEL BECAME DIFFICULT TO TURN , HIT THE GUARD RAIL THERE WHERE NOT WARNING LIGHT TO INDICATE THAT THE STEERING HAD A PROBLEM, HAD THE SUV TOWED TO SHOP AND REPAIRED STEERING SHIFT TORQUE SENOR FOR $428.00. ON 1/10/17 AFTER GROCERY SHOPPING THE SUV WOULD NOT START, CALLED CAB TO TAKE ME HOME WITH GROCERIES, RETURNED TO HAVE SUV TOWED TO SHOP REPAIR THE IGNITION STARTER SWITCH FOR $176.00. ON 9/21/17 WHEN LEAVING FOR WORK, THE KEY WOULD NOT TURNED, TOWED TO SHOP AND REQUIRED LOCK CYLINDER HOUSING $434.00. I WOULD LIKE FORD TO REIMBURSEMENT FOR ALL THE REPAIRS AND TOWING COST. VIN [XXX], NOT ON RECALL LIST YET AND THESE REPAIRS ARE RELATED TO RECALLS FOR MY 2008 MERCURY MARINER. I AM UPSIDE DOWN STILL OWE $7100. FOR BALANCE. WAS UNABLE TO MAKE SCHEDULED PAYMENTS WHEN REPAIR WHERE REQUIRED, EFFECTED MY CREDIT SCORE. AT THE PRESENT TIME THE TORQUE CONVERTER IN NOT WORKING ON THE TRANSMISSION AND MY CAR IS DISABLE. I WOULD LIKE FORD TO REPLACE THE TRANSMISSION AT NO COST TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102905June 20, 2018
ENGINE
HAVING TWO ISSUES. THE FIRST ONE IS THE CHECK FUEL INTAKE WARNING LIGHT COMES ON AND MY CHECK ENGINE LIGHT STAYS ON. THIS APPEARS TO BE CAUSING MY CAR TO CUT OUT DANGEROUSLY AT INTERSECTIONS AS WELL AS THE WRENCH LIGHT TO COME IN AND MY CAR 'LIMPS' HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102310June 18, 2018
STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING WHEEL MODULE SEIZED AND THE STEERING LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTARTED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TOWN AND COUNTY FORD (6015 PRESTON HWY, LOUISVILLE, KY 40219, 502-964-8131) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE PART WAS REPLACED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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