Mercury Cougar Complaints

1,886 consumer complaints on file.

#559627February 13, 2001
ENGINE AND ENGINE COOLING:ENGINE
ENGINE HEAD GASKET REPLACED, 2/7/01 TIMING COVER GASKET REPLACED, VEHICLE BEGAN TO EXHIBIT SAME PROBLEM, ENGINE SMELLING HOT AND SWEET, COOLANT RESERVE TANK NOT HOLDING ANTIFREEZE, IDLE ROUGH AND HESITATION OCCURRING WHEN ACCLERATING/DECELERATING, VEHICLE ONLY DRIVEN 4,000 MILES SINCE HEAD GASKET REPAIR, SERVICE PROGRAM 99B29 DOES NOT INCLUDE 1993 COUGARS. CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880396February 12, 2001
AIR BAGS, UNKNOWN OR OTHER
AIR BAG SENSOR LIGHT COME ON INTERMITTENTLY, AND ENGINE CHECK LIGHT WOULD STAY ON INTERMITTENTLY IN COLD WEATHER UNTIL IGNITION SWITCH WAS TURNED OFF. *AK THE AIR BAG PROBLEM WAS BEING INVESTIGATED. THE CHECK THE ENGINE LIGHT COMES ON PERIODICALLY BUT THE DEALER WAS UNABLE TO DETERMINE THE CAUSE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740669February 9, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
HAVE SEEN MANY OTHER COMPLAINTS GO UNANSWERED. NO SAFETY DEFECT LISTED WITHIN SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880291February 9, 2001
VEHICLE SPEED CONTROL
INTRMITTENTLY VEHICLE SUDDENLY SURGED FORWARD. DEALER NOTIFIED, AND WAS UNABLE TO LOCATE CAUSE. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880076February 8, 2001
AIR BAGS
FAULTY AIRBAG MODULE, CAUSING LIGHT TO ILLUMINATE, AND AIRBAG TO MALFUNCTION. DEALER HAS INSPECTED VEHICLE.*AK THE DEALER REPLACED THE AIR BAG MODULE BUT IT FAILED AGAIN. THE MANUFACTURER WAS TRYING TO CHANGE THE DEFECTIVE MODULE BUT HAS NOT ISSUED A RECALL NOTICE YET. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880153February 8, 2001
VEHICLE SPEED CONTROL
WHILE DRIVING ABOUT A LOW SPEED VEHICLE WILL SUDDENLY ACCELERATE WITHOUT A PRIOR WARNING. CONSUMER HAD TAKEN VEHICLE TO DEALER FOR REPAIRS, BUT DEALER'S PERSONNEL COULD NOT DUPLICATE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880155February 8, 2001
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING VEHICLE WILL NOT ACCELERATE. VEHICLE HAD TO BE TOWED DUE TO VEHICLE NOT STARTING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880158February 8, 2001
LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
COULD TRY TO OPEN TRUNK FROM INSIDE OF THE VEHICLE, BUT TRUNK WILL NOT UNLATCH. CONSUMER WILL NEED TO OPEN TRUNK WITH KEY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740578February 7, 2001
ENGINE AND ENGINE COOLING:ENGINE
ON FEBRUARY 5, 2001 AFTER PREVIOUSLY PAYING CROSSROADS LINCOLN MERCURY DEALER IN INDIANAPOLIS IN JANUARY OF 2000 $1140.82 FOR HEAD GASKET REPAIR AT 59039 MILES, NOW MY CAR WITH 62913 MILES IS BACK AT THE SAME DEALER FOR ANOTHER COOLANT LEAK. THE DEALER HAS CONFIRMED IT IS THE ENGINE FRONT COVER GASKET LEAKING. I DISCOVERED FORD HAS RECALLED 1996 AND 1997 COUGARS FOR THIS SAME PROBLEM BUT NOT 1993 COUGARS. SAME STORY WITH THE HEAD GASKET REPAIR NOT BEING COVERED BY FORD'S EXTENDED WARRANTY ON THE 3.8L V-6 ENGINES FOR 1993 OWNERS. I AM IN THE PROCESS OF SENDING A LETTER TO WILLIAM FORD AT FORD MOTOR COMPANY ALONG WITH THE ATTORNEY GENERAL OF INDIANA. I WILL BE SENDING COPIES TO YOUR ORGANIZATION AND THE CENTER FOR AUTO SAFETY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740603February 7, 2001
WHEELS
THIS IS THE SECOND WHEEEL FAILURE IN 200 MILES. THE HEAT FROM THE DOCUMENTED POOR BRAKE SYSTEM MAY BE CAUSING THE RIM FAILURE AND THE NUMEROUS BRAKE AND BLOWOUT RELATED COMPLAINTS POSTED TO DATE. ONCE AGAIN, TWO WEEKS SINCE THE FIRST SUDDEN DEFLATION, THE FRONT LEFT TIRE SUDDENLY DEFLATED WITHOUT WARNING. THE BRAKES WERE EXTREMELY HOT AS WERE THE TIRES AND WHEELS ON THE FRONTS OF BOTH SIDES. THE REARS WERE "AIR TEMPERATURE." EITHER THE PROPORTIONING VALVE IS NON-FUNCTIONAL, OR THE FRONT BRAKES ARE DRAGGING CAUSING EXCESS HEAT TO THE EXTENT THAT TIRES, BRAKES, AND EVEN ALUMINUM RIMS ARE SOFTENING ENOUGH TO CAUSE BLOW-OUTS. ONCE AGIN THE TIRE IS IN FINE SHAPE AND IS CURRENTLY HOLDING AIR; THE RIM IS BENT IN TWO PLACES ON THE INNER BEAD CONTACT AND I'M LEFT WITH ANOTHER $500 DILEMA AND A FAMILY SAFETY QUESTION. BOTH WHEELS AND TIRE ARE AVAILABLE FOR INVESTIGATION AS I WILL BE FORCED TO BUY ANOTHER REPLACEMENT TIRE AND WHEEL. ODI ID 850215 MAY HAVE HAD A SIMILAR DEFECT. PLEASE CHECK IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879928February 6, 2001
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING AND WITHOUT ANY INDICATION VEHICLE WOULD STALL. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURHTER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740544February 6, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740451February 5, 2001
ENGINE AND ENGINE COOLING:ENGINE
IN FALL OF 1999, TOOK CAR TO TWO DIFFERENT LOCAL MECHANICS WITH TEMPTERATURE GAUGE GETTING HOT, LEAKING ANTIFREEZE, ROUGH IDLING, WHITE SMOKE. SPENT OVER $800 FOR TUNE UP, NEW PARTS, WINTERIZING AND SO FORTH. IN JANUARY, 2000 SYMPTONS REOCCURED UNTIL ENGINE LOCKED UP - TOOK TO CROSSROADS LINCOLN MERCURY - CHARGED $1200 FOR HEAD GASKET REPAIR. DEALER INFORMED ME MANY COUGARS HAVE BEEN COMING IN WITH SAME PROBLEM BUT NO RECALL HAS BEEN ISSUED. I WAS GIVEN A 12 MONTH, 12,000 MILE WARRANTY (WHICHEVER COMES FIRST) AND NOW ON JANUARY 30TH, 2001 NOTICED THE SAME SYMPTONS AGAIN. HAVE ONLY DRIVEN CAR APPROX 5,000 MILES SINCE FIRST REPAIR BUT MY 12 MONTHS EXPIRED BY A WEEK. NOW CAR HAS SAME SYMTPONS AND AGAIN WILL COST ME $1200 TO HAVE SAME PROBLEM REMEDIED. HAVE TRIED TO SEE IF RECALL IS IN EFFECT BUT CAN NOT FIND ANY INFO ON IT. I FEEL FORD SHOULD BE HELD RESPONSIBLE FOR A RECALL CONSIDERING THE NUMBER OF COMPLAINTS LISTED IN THIS COMPLAINT DATABASE CONCERNING BLOWN HEAD GASKETS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559434February 1, 2001
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM PROBLEMS, RADIATOR LIGHT ON, THE AIR BAG LIGHT BLINKING, ENGINE MISFIRE LIGHT BLINKING, ALARM SYSTEM GOING OFF AND NOT BEING ABLE TO STOP IT, JUST HAVING TO LET TIME END THE SYSTEM, THE PROBLEM WITH THE SYSTEM IS INTERMITTENT AND THE DEALERSHIP IN NOT ABLE TO CORRECT PROBLEM. *CJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740245January 31, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL
VEHICLE MAINTAINS RPM AND /OR INCREASES RPM WHEN SHIFTING GEAR. DEALERSHIP REPLACED THE IDLE AIR BY-PASS CONTROL VALVE AND I HAD NO PROBLEMS FOR A WHILE BUT THE PROBLEM HAS REOCCURRED. SUSPECT THE VALVE IS FAULTY OR IS INSTALLED IN SUCH A WAY THAT HEAT IS AFFECTING ITS PERFORMANCE. MY BROTHER DISCONNECTED IT WHEN THE CAR WAS "ACTING UP" AND THE PROBLEM DID NOT CONTINUE. MY CONCERN IS THAT THIS CAN BE A DANGER WHEN OPERATING THE VEHICLE ON SLIPPERY ROAD SURFACES IN WINTER AND DURING RAINY CONDITIONS. NOT TO MENTION THAT IT'S HARD ON YOUR ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559269January 30, 2001
UNKNOWN OR OTHER, POWER TRAIN:MANUAL TRANSMISSION
THE COATING ON THE DASH BEZELS CAUSES THEM TO MELT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740072January 29, 2001
EXTERIOR LIGHTING:HEADLIGHTS
PLASTIC HEADLIGHT ASSEMBLY WAS MELTED AND BOTH LIGHT SOCKETS WERE BURNED BLACK. THIS HAD SMOKED ON DIFFERENT OCCASIONS. BULBS BEING USED ARE TOO HOT FOR ASSEMBLY, AS THERE IS NO AIR VENITLATION FOR THE HEAT TO BE VENTED. I WILL NOW HAVE TO REPLACE ENTIRE ASSEMBLY. WHILE IT DID NOT CAUSE A FIRE, IT COULD HAVE BEEN A SOURCE OF IGNITION SINCE THE PLASTIC HAD MELTED AND WAS ACTUALLY TOUCHING THE BULB. LUCKILY, THE BULB BLEW AND A FIRE DID NOT OCCUR. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#740111January 29, 2001
TIRES
SHORTLY AFTER EXITING A LEFT HAND TURN, MY WIFE EXPERIENCED A SUDDEN DEFLATION OF HER RIGHT FRONT TIRE. UPON MY ARRIVAL, I NOTICED A PROTRUDED LIP ON THE OUTER RIM EDGE. SHE SAID THAT SHE DID NOT HIT ANYTHING,AND FROM THE DAMAGE TO THE RIM, SHE'D HAVE KNOWN!. WHILE WAITING FOR THE WRECKER, WE EVEN WENT BACK AND INSPECTED THE ROADWAY FOR ANY OBJECTS THAT MIGHT HAVE CAUSED THIS SITUATION. ABSOLUTELY NONE WERE FOUND. THE TIRE WAS INTACT AND NO EXTERIOR DEFECTS WERE(ARE) VISIBLE. WHEN THE WHEEL WAS PULLED FROM THE VEHICLE, ANOTHER BENT AREA DIRECTLY OPPOSITE OF THE EXTERIOR BEND WAS NOTED ON THE INTERIOR. PICTURES OF THESE BENDS ARE AVAILABLE. ALSO, AS THE WHOLE ASSEMBLY IS BEING REPLACED, THE ASSEMBLY IN QUESTION WILL BE AVAILABLE FOR FURTHER INVESTIGATION. THANK GOD MY WIFE (AND CHILDREN)WAS NOT ON THE INTERSTATE DURING THIS EVENT!!!!*AK (DOT NUMBER: BEBOAT9111 TIRESIZE: P215/50R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559209January 26, 2001
SEAT BELTS
THE DRIVERS SIDE AUTOMATIC SEAT BELT IS INOPERATIVE DUE TO FAULTY MOTOR, DEALER REFUSED TO FIX THIS PROBLEM FREE OF CHARGE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879109January 26, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, AIR BAGS
1. PART WITHIN TRANSMISSION WAS MISSING 2. FAULTY AIRBAG SENSOR IS BLINKING INDICATING A DEFECT 3.WIRING HARNESS MELTED, POSSIBLE FIRE HAZARD.PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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