Mercury Cougar Complaints

1,886 consumer complaints on file.

#563829November 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE CONSUMER IS NOT SATISFIED WITH THE VEHICLE DUE TO THE AMOUNT OF RECALLS THAT HAVE BEEN ISSUED ON THE VEHICLE SINCE THE DATE PURCHASED, BRAKE PRESSURE CONTROL VALVE 00V-075, BATTERY CABLE ROUTING 01V-031, BRAKE LAMP SWITCH JUMPER HARNESS 01V-032. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899664November 29, 2001
AIR BAGS:FRONTAL
WHILE DRIVING 45 MPH CONSUMER'S VEHICLE HIT ANOTHER VEHICLE ON PASSENGER'S SIDE, TOTAL FRONT CRASH. UPON IMPACT, DRIVER'S AIRBAG DID NOT DEPLOY, NO INJURIES. DAMAGE TO VEHICLE UNKNOWN AT THIS TIME.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755059November 29, 2001
AIR BAGS:FRONTAL
DRIVER SWERVED TO MISS DEER AND IMPACTED A LIGHT POLE HEAD ON AT 75 MPH, CAR ROLLED - AIR BAGS DID NOT DEPLOY - WILL NOTIFY FORD IN THE MORNING.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#754814November 23, 2001
POWER TRAIN:MANUAL TRANSMISSION
FROM 3/29 - 10/24/2001 HAVE TAKEN CAR TO DEALER 8 TIMES, 5 OF WHICH DEALING WITH PROBLEMS WITH SHIFTING FROM ONE GEAR TO ANOTHER. DEALER COULD NEVER FIND A PROBLEM RELATING TO COMPLAINT. ON 11/16/2001 TOOK CAR IN AND WAS TOLD BY DEALER THE COST TO REPAIR WOULD BE $1,100.00. I HAD THE CAR IN THE DEALERSHIP 22 DAYS PRIOR AND THEY COULDN'T FIND ANYTHING WRONG. SERVICE MANAGER ASKED IF DRIVER KNEW HOW TO DRIVE A STICKSHIFT? ALSO STATED THE CAR HAS BEEN DRIVEN IMPROPERLY. WHY WAS THIS NEVER A QUESTION OR COMMENT BEFORE? HAVE PREVIOUSLY OWNED AND CURRENTLY OPERATE MANUAL TRANSMISSION VEHICHLES AT WORK AND FOR THE ARMY RESERVES. CALLED AND SPOKE WITH FORD CUSTOMER SERVICE REPRESENTATIVE, SHE WAS VERY POLITE UNTIL SHE CAME BACK FROM SPEAKING WITH SERVICE DEPARTMENT. WAS TOLD FORD COULD DO NOTHING TO HELP. WENT BACK TO SPEAK WITH SOMEONE AT DEALERSHIP WAS TOLD THERE WAS NOTHING ANYONE COULD DO TO HELP. FELT THERE WAS NOTHING ELSE TO DO BUT FILE A COMPLAINT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754416November 12, 2001
TIRES, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TIRE HAS CONTINUOUSLY LOST AIR SINCE DAY ONE. IT HAS BEEN BACK TO THE DEALER AT LEAST THREE TIMES FOR THIS PROBLEM, EACH TIME THEY FIND NO CONSTANT PROBLEM. ONCE THEY STATED THAT A PATCH WAS LEAKING. THE TIRE IS SO THIN IN SPOTS THAT A 1/4" SCREW PUNCTURED IT, THUS THE PATCH. THAT WAS NOT THE PROBLEM. THE VEHICLE SPENDS MORE TIME AT AIR PUMPS THAT GAS. NOW I HAD IT ALIGNED AND BALANCED, WHERE I WAS INFORMED THAT BOTH FRONT TIRES ARE SEPARATING. I HAVE LONG CONTENDED THERE IS A PROBLEM. I HAVE COMPLAINED TO FORD AND NEVER RECEIVED A REPLY. THE TIRES ARE NOW ON THE REAR, AND I WILL TAKE IT BACK TO THE DEALER, I ALSO EXPECT TO GET A MAJOR RUN AROUND. THE DEALERSHIP I TAKE IT TO IS NOT WHERE I PURCHASED IT. I AM TAKING IT TO HOLMAN LINCOLN MERCURY IN HOLLYWOOD, FL. I HAVE NOT TAKEN IT TO THE SELLING DEALERSHIP DUE TO DISTANCE.ANY ADVISE?*AK (TIRESIZE: P215/50R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785780November 10, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
ENGINE IDLES ROUGHLY AND SURGES AT STOP LIGHTS, DEALERS HAVE STATED THAT THERE ARE NO PROBLEMS AND THAT ALL MERCURYS ACT THIS WAY. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898840November 6, 2001
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE TRAVELING 30MPH IN TRAFFIC STARTED APPLYING BRAKES TO SLOW DOWN, HAD NO BRAKES, AND VEHICLE KEPT GOING. BRAKE PEDAL WAS ALMOST TO THE FLOOR. ALSO, CRUISE CONTROL HAD FAILED. STOPPED VEHICLE AND HAD IT TOWED TO MECHANIC. WAS INFORMED THAT BRAKE BOOSTER PLUNGER, HAD WORN OUT, CAUSING NON BRAKING ABILITY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753708October 26, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, STEERING
THE ENGINE WILL KILL WITHOUT ANY INDICATIONS AT HIGH SPEEDS OF 50+ MPH. WHEN ATTEMPT IS MADE TO HIT THE BRAKES OR STEER, THEY BOTH LOCK UP AND THAT IS WHEN I DISCOVER THAT THE CAR IS DEAD. LUCKILY, I NEVER NEEDED TO USE MY BRAKES OR STEERING WHEN IT HAPPENED, I COASTED THROUGH TRAFFIC WHILE HAVING TO TURN THE IGNITION OFF AND THEN ON AGAIN. THE DEALERSHIP HAS HAD IT FOR TWO WEEKS, THEY HAVE HAD THE VEHICLE FAIL FOR THEM, YET IT STILL READS AS IF THERE IS NOTHING WRONG WITH IT ON ALL OF THEIR DIAGNOSTICS. IT IS UNDER WARRANTY AND FORD IS NOT OFFERING TO REPLACE OR REIMBURSE ME FOR THE AUTOMOBILE. THEY ACTUALLY TOLD ME TO COME PICK IT UP AND DRIVE IT TILL IT HAPPENED AGAIN. SHOULD TRAFFIC HAD BEEN SLIGHTLY DIFFERENT WHEN THIS HAPPENED TO ME, I COULD BE DEAD, MY BABY COULD BE DEAD AND WHOMEVER I HIT COULD BE DEAD. YET FORD IS TAKING LITTLE RESPONSIBILITY FOR IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897739October 15, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
COOLANT LIGHT COMES ON MOST OF THE TIME, TOOK VEHICLE TO DEALER, AND DEALER DIDN'T CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753147October 12, 2001
VEHICLE SPEED CONTROL
CAR DIED AT 50MPH. TURNED CAR OFF AND BACK ON WHILE STILL ROLLING ON THE WAY HOME LAST NIGHT. ALSO ON THE WAY HOME LAST NIGHT THE CAR ACCELERATED, ON IT'S OWN, MY FOOT WAS NOT ON THE ACCELERATOR, INCREASED FROM 15MPH TO ~20MPH AND RPMS WENT UP. THIS IS THE SECOND TIME IT HAS HAPPENED IN THE LAST FEW MONTHS. I BELIEVE IT IS RELATED TO THE "RPM" ISSUE THAT THE FORD TECHNICAL REP SAID WAS "NORMAL". THERE IS NO WAY RPMS INCREASING 300-1500RPM WHEN PUSHING IN THE CLUTCH IS NORMAL. I AM CONCERNED THIS IS THE SECOND TIME THE RPMS/SPEED HAS INCREASED ON IT'S OWN. THIS IS ALSO THE SECOND TIME THE CAR HAS DIED RUNNING DOWN THE ROAD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897479October 9, 2001
VEHICLE SPEED CONTROL
WHILE DRIVING OR PROCEEDING FROM A STOP SIGN OR TRAFFIC LIGHT, VEHICLE SUDDENLY ACCELERATES WITHOUT WARNING, CAUSE UNKNOWN. *AK CONSUMER STATED THE BRAKES WILL NOT STOP THE VEHICLE *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752996October 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
RPMS ON ENGINE DO NOT DROP WHEN CLUTCH PRESSED. RPMS GO UP SOMETIME 1500 RPMS. CAR LURCHES WHEN DOWNSHIFTING INTO 2ND UNLESS WAITING 5-20 SECONDS FOR RPMS TO FINALLY DROP. HAPPENS EVERY DAY IF VEHICLE IS WARM (DRIVEN OVER 25 MILES). FORD SAYS IT IS DESIGNED THIS WAY. PROBLEM DIDN'T SHOW UP FOR AT LEAST 12,000 MILES. PROBLEM DISAPPEARED AFTER 800 MILE DRIVE, BUT REOCCURRED AFTER 1 WEEK. CAR HAS ACCELERATED IN 2ND GEAR WITHOUT MY INTERVENTION ONCE. THAT IS ENOUGH TO CAUSE ME GREAT CONCERN FOR MY SAFETY. I CANNOT DRIVE THIS CAR WITH NORMAL DRIVING HABITS, I COULD ORGINALLY, NOT NOW. THE PROBLEM IS GETTING PROGRESSIVELY WORSE. THE DEALER SAYS I HAVE NO RECORSE AND IT IS NOT A PROBLEM ACCORDING TO FORD. IT IS A PROBLEM. I FEEL UNSAFE, AND IT COULD ENDANGER OTHER PEOPLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752955October 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE WOULD STALL UNEXPECTED AND LOSE CONTROL DUE TO LACK OF POWER SUPPLIED FOR POWER STEERING AND BRAKES, ALSO EXPERIENCE HESITATION.. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897239October 2, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER HAD THREE FUEL PUMPS REPLACED WITHIN THE YEAR BECAUSE VEHICLE STALLED WITHOUT PRIOR WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752788October 1, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION "HUNTS" AS IF IT DOESN'T KNOW WHICH GEAR TO GO INTO. THIS MOSTLY OCCURS DURING OR IMMEDIATELY FOLLOWING THE 1-2 SHIFT. IT ALSO HAS HARSH SHIFTS. DEALER SAYS THEY CANNOT DUPLICATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752657September 27, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
SQUEAKING NOISE COINCIDES WITH HESITATION IN DRIVING. SERVICE TECHNICIANS CANNOT FIGURE OUT WHAT THE PROBLEM IS. HAD IN TO DEALER 3 TIMES, ONCE THEY KEPT IT FOR 5 DAYS AND SAID THEY COULDN'T FIND THE PROBLEM. FEELS LIKE A JERKING OR BUCKING, HAPPENS RANDOMLY/FREQUENTLY. DOESN'T MATTER WHAT GEAR OR HOW FAST, HAPPENS WHEN APPLYING BRAKES AND APPLYING GAS. BUZZING SOUND IN STEERING COLUMN. SAID WAS FIXED ONCE, BUT STILL OCCURS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896927September 26, 2001
TIRES
PE00 020; WAS TRAVELING ABOUT 55MPH ON HIGHWAY WITHOUT PRIOR WARNING REAR PASSENGER'S TIRE BLEWOUT. SHE WAS ABLE TO PULL OVER TO THE SIDE. FIRESTONE, FIREHAWK GTAO2 , P215/50R 16, DOT WTBRIV469. SECOND INCIDENT, FRONT PASSENGER'S TIRE BLEWOUT. TIRE HAD STREES MARKS ON INNER SIDE OF TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896788September 25, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PASSENGER AND DRIVER SIDE WINDOWS CANNOT REMAIN ON TRACK. DEALER HAS BEEN CONTACTED. *AK CONSUMER CONTACTED DEALER TO SEE IF THERE WERE ANY RECALLS ON WINDOWS COMING OFF TRACK, DEALER INFORMED CONSUMER THAT THEY HAVE FIXED OTHER COUGAR WITH THIS PROBLEM, CONSUMER STATED SHE WILL BE DRIVING AND THE WINDOWS WILL JUST FALL DOWN AT TIMES, WINDOWS WILL JUST COMPLETELY GO DOWN IN THE DOOR, CONSUMER HAS TO PAY SOMEONE TO TAKE THE DOOR APART TO GET THE WINDOWS OUT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896821September 25, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
VEHICLE STALLED AT ANY SPEED. HAS STALLED 4 TIMES SINCE PURCHASED 4 WEEKS AGO. INDEPENDENT MECHANIC SAID THAT TFI MODULE AND IGNITION SWITCH NEEDED TO BE REPLACED. ALSO THESE COMPONENTS CAUSED ELECTRICAL DAMAGE TO VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785615September 19, 2001
POWER TRAIN:MANUAL TRANSMISSION, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, VISIBILITY:WINDSHIELD
TRANSMISSION VIBRATES AND WAS ERRATIC, TORQUE CONVERTER WAS CLEANED, TRANSMISSION SHIFTER WAS INOPERATIVE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Cougar