Mercury Cougar Complaints

1,886 consumer complaints on file.

#10057142February 13, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
AS LISTED I HAVE A 2002 MERCURY COUGAR AND I HAVE EXPERIENCED ALL OF THE PROBLEMS (FUEL PUMP, STEERING COLUMN, AIRBAGS.......) I HAVE HAD THE CAR TOWED THREE TIMES AND HAVE BEEN TO THE DEALER ON 20 OCCASIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057029February 11, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ELECTRICAL PROBLEMS, CAR IS ALMOST 5 YEARS OLD, JUST PUT IN 3RD ALTERNATOR; NOW, CANNOT PASS EMMISIONS, CANNOT FIND A PROBLEM. TONS OF ELECTRICAL PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056961February 10, 2004
VEHICLE SPEED CONTROL
ODOMETER BECAME INOPERATIVE AFTER 84,799 MILES, SPEEDOMETER STILL OPERATES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056453February 3, 2004
ENGINE AND ENGINE COOLING
I HAVE A 1999 MERCURY COUGAR AND IT HAS MALFUNCTIONS ALL OVER IN THE ENGINE. THE MAIN PROBLEM IS THAT MY PRESTONE IS LEAKING INTO MY PISTONS THEREFORE KILLING MY WHOLE ENGINE. I HAVE TAKEN IT TO THE DEALER THAT HAD SOLD IT TO ME BUT THEY HAVE DONE NOTHING TO FIX THE PROBLEM.SOMEONE NEEDS TO FIX IT AND I'M NOT ABOUT TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055648January 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED. DEALER TOLD THE CONSUMER TO KEEP THE FUEL TANK AT LEAST HALF FULL UNTIL THE FUEL PUMP COULD BE BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055564January 21, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING ENGINE CHECK LIGHT CAME ON, THE ENGINE OVERHEATED, AND WHITE SMOKE STARTED COMING OUT THE EXHAUST PIPE. THE ALUMINUM HEAD GASKET BLEW OUT. DEALERSHIP INDICATED THIS WAS A COMMON PROBLEM WITH THIS SIZE ENGINE BECAUSE THE GASKET WRAPPED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055339January 20, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING THROTTLE STUCK, AND VEHICLE ACCELERATED TO A HIGH RATE. CONSUMER ABLE TO DECELERATE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054326January 17, 2004
STEERING:RACK AND PINION
RACK & PINION. LOSS OF FLUID. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069419January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
THIS CAR HAS INTERMITTENTLY SHUT DOWN IN TRAFFIC AT 70 MPH, ALSO WILL NOT START FROM TIME TO TIME. VERY UNRELIABLE TRANSPORTATION. INCREDIBLY POOR CHOICE OF VEHICLE. KEY HAS ELECTRONIC CHIP IN IT WHICH MALFUNCTIONS. KEY REPLACED ONCE UNDER WARRANTY; WENT BAD AGAIN. COSTS $400 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069593January 15, 2004
ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE CAR STARTS AND RUNS WELL. BUT EVER SO OFTEN WITHOUT ANY WARNING THE ENGINE WILL STALL, AND THEN IT WILL CRANK RIGHT UP. LUCKY FOR ME IT HASN'T STALLED WHILE I WAS MAKING A LEFT TURN WITH A SEMI BARRELING DOWN ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070006January 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING
I BOUGHT A MECURY COUGAR XR7 FEBURARY 1ST, 2003 AT CARMAX IN DULLES, VA. I HAVE HAD THE CAR APPROXIMATELY 3 WEEKS. LAST MONDAY FEBRUARY 10, 2003 I TOOK MY CAR TO INSPECTED BY THE STATE OF MARYLAND. I WAS ASSURED THIS CAR WOULD PASS INSPECTION. MY CAR FAILED INSPECTION. I AM NOW HAVING ENGINE PROBLEMS WITH MY CAR WHERE IT JUMPS AND KNOCKS. THE ENGINE LIGHT GOES ON AND OFF. I HAVE TRIED CALLING CARMAX SEVERAL TIMES THIS WEEK TO GET MY CAR REPAIRED AT THEIR LAUREL DEALERSHIP AND WHERE I BOUGHT MY CAR AT CARMAX IN STERLING/DULLES, VA. NO ONE COULD HELP ME TO BRING MY CAR IN OR SET UP AN EARLIER APPOINTMENT. MY CAR SOUNDS LIKE IT IS GOING TO FALL APART. MY GIRLFRIEND CALLED THE SALESPERSON SATURDAY FEBRUARY 15, 2003. THE SALESPERSON CALLED THE OPERATIONS MANAGER AND HE CALLED MY GIRLFRIEND. THEY ARE TRYING TO SET UP A TIME FOR ME TO BRING MY CAR IN ON MONDAY. I HAVE CALLED ALL WEEK AND NO ONE WOULD FORWARD MY CALL TO THE OPERATIONS MANAGER AT CARMAX. MY APPOINTMENT WAS SET UP TO BRING MY CAR IN ON FEBRUARY 24TH. I AM WORRIED THAT I BOUGHT LEMON. I ONLY HAD THE CAR APPROXIMATLEY 3 WEEKS. THERE IS A CERTIFICATE IN MY CAR FROM VIRGINIA STATE CLAIMING THAT THIS CAR PASSED INSPECTION BACK IN DECEMBER OF 2002.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070402January 15, 2004
ENGINE AND ENGINE COOLING
THIS TYPE OF CAR HAS A HORRIBLE TENDANCY TO BLOW HEAD-GASKETS, WHICH IS EXACTLY WHAT HAPPENED. I DO NOT UNDERSTAND HOW THERE HAS NOT BEEN A RECALL YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070550January 15, 2004
UNKNOWN OR OTHER
EXHIBITING A STARTER GRINDING NOISE AND / OR LACK OF STARTER DRIVE ENGAGEMENT (FROM TSB). THE FLYWHEEL DEFECT FIRST APPEARED IN JUNE 2001 WHEN THE COUGAR WAS UNDER WARRANTY IN YEARS AND MILEAGE. WHEN THE DEFECT SURFACED, THE COUGAR WOULD NOT KICK-OVER IMMEDIATELY, HOWEVER THIS OCCURRED VERY INFREQUENTLY. AT THE TIME, THERE WAS NO CONSISTENT PROBLEM TO RECOGNIZE AND RECTIFY. OVER THE ENSUING MONTHS THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY. AT THIS POINT, I RECOGNIZED THERE WAS A POSSIBLE MECHANICAL PROBLEM. THE PROBLEM I WAS EXPERIENCING WAS CAUSED BY A DEFECTIVE FLYWHEEL. ITS TEETH WERE SOFT AND THE DEFECT HAD WORN AWAY THE STARTER. THE FLYWHEEL HAD TO BE REPLACED ALONG WITH THE STARTER MOTOR AND IN ORDER TO COMPLETE THIS REPAIR THE TRANSMISSION HAD TO FIRST BE REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070755January 15, 2004
ENGINE AND ENGINE COOLING
SICKLY SWEET SMELL WHEN AIR CONDITIONER ON. INITIALLY CHECKED FOR POSSIBLE FLUID LEAKAGE FROM AIR CONDITIONER. THAT WAS NOT IT. LATER TRACED TO TOXIC MOLD IN A TRAPPED AREA OF THE AIR CONDITIONING PATH. DEALER SPRAYED IN FUNGICIDE WHICH WORKED FOR A SHORT WHILE. ON ONE OCCASION I GOT OUT OF THE CAR AND INTO THE HOUSE AND COULD SMELL THIS SICKLY SWEET SMELL ON MY BREATH. THE DAY AFTER I STARTED COUGHING AND IT TOOK 3 MONTHS OF INTENSIVE MEDICAL TO GET IT CLEANED UP. THEN I GOT ANOTHER WHIFF AND STARTED COUGHING AGAIN. I DISCOVER THIS IS A KNOWN PROBLEM, BUT NOT ADMITTED. VOLVO RUNS A SPECIAL DRYING CYCLE IN THEIR AIR CONDITIONING TO AVOID THIS MOLD PROBLEM. I ALSO HEAR MERCEDES HAS A SIMILAR PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10055478January 15, 2004
WHEELS
BLISTERS ON THE SIDEWALLS OF BOTH FRONT TIRES. *PH THE CONSUMER WAS TOLD THE VEHICLE HAD A BENT WHEEL, THE MECHANIC EXPLAINED THAT IT WAS DUE THE SHORT SIDEWALL HEIGHT ALONG WITH THE WHEEL DESIGN THAT CAUSED THE PROBLEM. DURING THE VEHICLE'S NEXT OIL CHANGE, THE CONSUMER WAS AGAIN INFORMED THE VEHICLE HAD TWO MORE BENT WHEELS. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054205January 15, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING, THE THROTTLE BECAME STUCK INTERMITTENTLY. IT WAS DIFFICULT FOR THE CONSUMER TO DECELERATE THE VEHICLE. THE CAUSE HAD NOT BEEN DETERMINED. THE DEALERSHIP HAD BEEN NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054207January 15, 2004
ELECTRICAL SYSTEM
WHILE DRIVING 55 MPH, CONSUMER NOTICED THE DASH LIGHTS AND HEAD LIGHTS DIMMING FLOWING ENGINE HESITATION WHICH RESULTED IN THE ENGINE STALLING. THE CONSUMER RESTARTED THE VEHICLE AND RETURNED TO NORMAL DRIVING. THE DEALERSHIP SERVICED THE VEHICLE AND REPLACED THE ALTERNATOR AND BATTERY, HOWEVER THE PROBLEM RETURN. PLEASE PROVIDE FURTHER INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057298January 14, 2004
TIRES, WHEELS
CONSUMER NOTICED BLISTERS ON SIDEWALL OF BOTH FRONT TIRES. DEALERSHIP ALSO NOTICED THAT THE WHEELS WERE BENT DUE TO SHORT SIDEWALL HEIGHT. *LA THE VIBRATIONS FROM THE TIRES AND WHEEL CAUSED THE STEERING WHEEL TO VIBRATE. *SC THE DEALERSHIP FELT THE PROBLEM WAS DUE TO A COMBINATION OF THE MAGNESIUM/ALUMINUM WHEELS AND THE LOW PROFILE TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053630January 7, 2004
ELECTRICAL SYSTEM:WIRING
CONSUMER STATED THAT WHILE DRIVING DOWN A HILL VEHICLE DIED, AND COULD NOT GET IT RESTARTED. CONSUMER HAD TO COAST DOWN A HILL INTO A GASOLINE STATION IN ORDER TO STOP AND HIT A PILLAR. VEHICLE WAS TOWED TO A LINCOLN-MERCURY DEALER, WHO TOLD CONSUMER THAT THE PROBLEM WAS THE FUEL PUMP. ALSO, AFTER CONTACTING THE MANUFACTURER THEY TOLD THE MECHANIC THAT THERE WAS A RECALL ON CONSUMER'S VEHICLE CONCERNING AN ELECTRICAL CABLE WHICH CAUSED THE POWER TO FAIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052330January 4, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE 99'-2002 MERCURY COUGARS HAVE FAULTY FUEL PUMPS. ONCE THEY BECOME INEFFECTIVE THE VEHICLE BUCKS VIOLENTLY AND NO LONGER IS CONTROLLABLE. I AM PART OF A CAR CLUB CALLED "NEW EDGE COUGARS" AND EVERY SINGLE MEMBER HAS HAD THIS HAPPEN TO THEM, MOST OF THE TIME IT OCCURS ON BUSY HIGHWAYS AND INTERSECTIONS. I MYSELF ALMOST WAS HIT NUMEROUS TIMES AS MY VEHICLE DIED IN THE MIDDLE OF BUSY INTERSECTION. OTHER MEMBERS HAVE HAD THE COUGAR DIE WHILE TRAVELING HIGHWAY SPEEDS. THERE IS NO RECALL FOR THIS AND THE DEALERSHIP REFUSES TO FIX THE PROBLEM. ONCE YOU GET THE FUEL PUMP REPLACED, THE DEALERSHIP REPLACE IT WITH THE SAME ONE AND THE SAME PROBLEM HAPPENS AGAIN IN THE NOT SO DISTANT FUTURE. THIS IS A SAFETY ISSUE, AS THIS IS A RECURRING PROBLEM WHICH THE DEALERSHIP REFUSES TO FIX BUT JUST REPLACE THE ITEM WITH THE EXACT SAME INEFFECTIVE ONE. IT IS ONLY A MATTER OF TIME WHEN A COUGAR OWNER WILL NOT BE ABLE TO PULL OFF TO THE SIDE OF THE ROAD OR TRAFFIC WILL NOT IT THEM WHEN THE VEHICLE GOES FROM HIGHWAY SPEED TO A SUDDEN STOP. THIS WILL CAUSE NUMEROUS INJURIES, LARGE PROPERTY DAMAGES AND POSSIBLE DEATH. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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