Mercury Cougar Complaints

1,886 consumer complaints on file.

#10156296April 27, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF BROKE, IS A COMMON AND KNOWN PROBLEM (WITH A WEBSITE DEDICATED WITH OVER A THOUSAND TESTIMONIALS). FORD REFUSES TO DO ANYTHING. ONLY OPTION IS $1700 REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156357April 27, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY, UNKNOWN OR OTHER
SUNROOF IS STUCK OPEN. WENT TO CLOSE IT AND ONLY ONE SIDE GOES DOWN. NEEDS A WHOLE NEW SUNROOF. WATER LEAKS IN WHEN IT RAINS. DAMAGING THE INTERIOR OF THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156086April 25, 2006
STRUCTURE, UNKNOWN OR OTHER
MOONROOF ON A 99 COUGAR DOESN'T WORK. WASN'T MUCH OF A PROBLEM UNTIL THE ROOF FLEW UP AND CRACKED THE WINDSHIELD OF THE PERSON BEHIND ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155831April 21, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY YEAR 2000 MERCURY COUGAR JUST REACHED 70,000 MILES LAST WEEK. I WENT TO OPEN MY SUNROOF YESTERDAY AND HEARD A LOUD CRACKING NOISE AFTER PRESSING THE BUTTON. THE REAR END OF THE SUNROOF WAS AJAR AND THE SUNROOF MOTOR WAS STILL IN WORKING CONDITION BUT I COULD NOT GET THE ROOF TO CLOSE ALL OF THE WAY. I TOOK IT TO A PRIVATE AUTO REPAIR SHOP WHERE THEY TOOK THE SUNROOF APART AND FOUND A PIECE OF CRACKED PLASTIC ON THE DRIVER'S SIDE. THEY GOT THE ROOF TO CLOSE AS BEST AS THEY COULD, HOWEVER IT STILL REMAINS AJAR AND RUNS THE RISK OF LEAKING. I WAS TOLD BY THE AUTO REPAIR SHOP THAT THIS COULD COST ME ANYWHERE BETWEEN $1,000-$2,000 TO FIX. ABOUT 4 YEARS AGO, WHILE MY VEHICLE WAS STILL COVERED UNDER ITS MANUFACTURER'S WARRANTY, I WAS TOLD BY MY DEALERSHIP THAT THEY WERE EXPERIENCING A LOT OF PROBLEMS WITH THE SUNROOF IN THE COUGARS AND "TO USE MY SUNROOF OFTEN SO THAT MAYBE IT WILL BREAK WHILE IT IS STILL UNDER WARRANTY." I CONTACTED FORD YESTERDAY AND WAS TOLD THAT THERE ARE NO RECALLS ON THE SUNROOF BECAUSE THEY DO NOT CONSIDER THE PROBLEM TO BE A SAFETY ISSUE AND THERE WAS NOTHING THAT THEY COULD DO FOR ME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155450April 16, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE BOUGHT OUR FIRST COUGAR IN 2001. IT IS A 1999. A MONTH AFTER I BOUGHT IT, THE SUNROOF BROKE AND FROZE IN THE UP POSITION. I HAD AN EXTENDED WARRANTY THAT WAS TOLD TO US COVERED THIS PART. WHEN TOOK IT IN TO GET LOOKED AT, IT DID NOT COVER IT AND THEY SAID THAT THE SUNROOF WOULD COST $2000 TO FIX. RAIN, SNOW, AND ANYTHING ELSE COMES INTO MY CAR NOW AND THE FABRIC IS NOW RUINED. IT IS UTTERLY RIDICULOUS THAT THIS MANUFACTURER MADE SUCH A FAULTY PRODUCT AND REFUSES TO DO ANYTHING TO HELP FIX IT. I HAVEN'T SEEN A COUGAR SINCE WITH A SUNROOF THAT IS NOT BROKEN. PLEASE RECALL THIS ITEM!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155402April 15, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
MOVEMENT OF THE FUEL LINES CAUSES THE NYLON FUEL LINE JUMPER TO CHAFE AGAINST THE FLOOR PAN. THIS WEAR CAN CAUSE A PIN HOLE IN THE FUEL LINE RESULTING IN FUEL LEAKAGE. RECALL # 97V159000 1992-93 MERCURY COUGARS...FORD RECALL LETTER TO YOU DATED 9-17-1997..MY COUGAR BUILT 4-'96...1996 WAS THE LAST YEAR FOR THIS CAR. ALL COUGARS 1992 TO 1996 SHOULD HAVE BEEN RECALLED, FOR THE CONVOLUTE COVERING PREVENTION TO BE INSTALLED AROUND THE FUEL LINES PER FORD RECALL LETTER 573.5 (C) (8) CAMPAIGN # 97S84. PURSUANT TO PART 573 OF TITLE 49 OF THE CODE OF FEDERAL REGULATIONS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155409April 15, 2006
ENGINE AND ENGINE COOLING:ENGINE
NO PROBLEMS OR INDICATORS OF ANY PROBLEMS OR ISSUES. WAS DRIVING VEHICLE ON HIGHWAY AND CAR LOSS POWER. WAS ABLE TO PULL OFF TO SIDE OF ROAD. HAD VEHICLE EXAMINED AND WAS TOLD THE ENGINE SEIZED. HAD SECOND OPINION, AND MECHANIC DRAINED THE OIL AND SAID THERE WAS METAL SHAVINGS IN OIL, COULD NOT GIVE REASON AS TO WHAT CAUSED ENGINE TO LOCK UP. HAVE TO REPLACE THE ENGINE. WARRANTY EXPIRED. WAS TOLD FORD WOULD NOT COVER. HAD LESS THAN 45,000 MILES ON VEHICLE - THIS IS A DEFECTIVE OR MISBUILT MOTOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155381April 14, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH,THE SUNROOF WAS OPENED BY A POWER CONTROL WHICH PARTIALLY ELEVATED THE SUNROOF. AFTERWARDS, THERE WAS A POPPING SOUND. THE EXPOSED SUNROOF ASSEMBLY CAUGHT AIR WHICH RIPPED THE ASSEMBLY, CAUSING MINOR DAMAGE. THE MANUFACTURER WAS NOT VERY HELPFUL, DID NOTHING TO SATISFY THE CONTACT'S COMPLAINS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155394April 14, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY SUNROOF BROKE AND ALMOST FLEW OFF OF MY CAR!!!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154769April 6, 2006
ENGINE AND ENGINE COOLING:ENGINE
1996 MERCURY COUGAR V6 3.8 LITER ENGINE. HEAD GASKET FAILURE. THIS ENGINE HAS NEVER OVERHEATED. ROUGHLY 80,000 MILES. $1200-1500 ESTIMATE FOR REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154267March 31, 2006
ENGINE AND ENGINE COOLING
MAKE: MERCURY MODEL: COUGAR YEAR: 1997 TYPE: PASSENGER CAR SERVICE BULLETIN NUMBER: 05N04 NHTSA ITEM NUMBER: 10018959 SUMMARY DESCRIPTION: EXTENDED COVERAGE PROGRAM 05N04 - EXTENDED COVERAGE FOR COMPOSITE INTAKE MANIFOLD. THIS PROGRAM IS BEING PROVIDED AS A SETTLEMENT TO A CLASS ACTION LAWSUIT. THE TERMS OF THE SETTLEMENT EXTEND THE COVERAGE OF THE ALL-COMPOSITE INTAKE MANIFOLD TO 7 YEARS FROM THE ORIGINAL WARRANTY START DATE OF THE VEHICLE, WITH NO LIMIT ON THE NUMBER OF MILES THAT THE VEHICLE HAS BEEN DRIVEN. *TT ON MARCH 2, 2004, I SENT A LETTER TO FORD MOTOR COMPANY DESCRIBING HOW THE INTAKE MANIFOLD ON MY 1997 MERCURY COUGAR HAD RUPTURED ON FEB. 28, 2004. AFTER WAITING A MONTH AND RECEIVING NO REPLY, I CALLED THEIR CUSTOMER COMPLAINT LINE AND DESCRIBED THE PROBLEM. THEY TOLD ME THAT MY VEHICLE DID NOT QUALIFY FOR A RECALL REIMBURSEMENT, BUT GAVE NO REASON WHY. SINCE MY DAUGHTER ALSO OWNS A 1997 MERCURY COUGAR, I TOLD HER TO HAVE A MECHANIC CHECK HER INTAKE MANIFOLD. THE MECHANIC REPLACED HER INTAKE MANIFOLD AT NO CHARGE SINCE IT HAD BEEN RECALLED AS PER THE ABOVE QUOTED STATEMENT. I CALLED FORD BACK WITH THIS INFORMATION AND THEY GAVE ME THE SAME REPLY. I WROTE THEM A LETTER AND THEY DID NOT REPLY. I VISITED MY LOCAL MERCURY DEALER, FROM WHOM I HAD RECENTLY PURCHASED A NEW VEHICLE AND AGAIN WAS TOLD THAT MY VEHICLE DOES NOT QUALIFY FOR THE RECALL. I UNDERSTAND THAT THIS CASE WENT TO COURT AND THE RULING WAS THAT FORD HAD TO PAY EVERY OWNER OF VEHICLES WITH THIS DEFECT A SUM OF $750. I HAVE NOT BEEN PAID ANYTHING AND FORD REFUSES TO GIVE ME ANY ANSWER OTHER THAN WHAT THEY HAVE ALREADY GIVEN. I STILL HAVE THE DEFECTIVE INTAKE MANIFOLD IN MY POSSESSION AND THE REPAIR BILL FOR $1455.28. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153565March 23, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
1 .HEAVY LOSS OF COOLANT,SPRAYING ALL OVER ENGINE AREA CONTINUOUSLY AND WOULD NOT MAINTAIN PROPER LEVELS. 2. CAR OVERHEATING AND RISK OF BURNING UP THE ENGINE. 3. REPLACED "PLASTIC" MANIFOLD,COOLANT,THERMOSTAT AND GASKET. THIS MANIFOLD WAS A CLASS ACTION LAWSUIT AGAINST FORD MOTOR COMPANY THAT I CONTACTED AFTER THE INCIDENT AND WAS TOLD MY VIN DID NOT FALL INTO THE CATEGORY. I NOW LOOKED IT UP AND IT CERTAINLY DOES. THE OUTCOME OF THE LAWSUIT HAD DATES INVOLVED AND MY INCIDENT HAPPENED SEVEN MONTHS AFTER THE JUDGES DECISION OF SEVEN YEARS AFTER THE WARRANTY. AFTER CALLING FORD AND SPEAKING WITH 3 "CUSTOMER SERVICE" PEOPLE THEIR SCRIPT WAS THE LEGAL DECISION AND THEY (FORD) WAS NOT GOING TO DO A THING FOR ME. HOW MANY PEOPLE ARE OUT THERE THAT HAD THIS HAPPEN AND HAVE NO IDEA OF THIS "PLASTIC MANIFOLD" THAT SHOULD HAVE NEVER BEEN IN THE CAR AND PAID GOOD MONEY FOR SOMETHING THAT FORD CAUSED AND NOW WILL NOT STAND BY THEIR PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153315March 21, 2006
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 1997 MERCURY COUGAR XR7 THAT HAS 42,000 MILES ON IT. THE INTAKE MANIFOLD CRACKED IN MY GARAGE AND LIQUIDS LEAKED ALL OVER GARAGE. MY CAR WAS ONE OF THE EXCLUDED VEHICLES IN FORDS CLASS ACTION AND RECALL OF CRACKED MANIFOLDS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152767March 15, 2006
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE ENGINE STALLS CAUSING ALL THE LIGHTS ON THE DASH TO ILLUMINATE. ADDITIONALLY THE SPEEDOMETER, GAS GAUGE AND ODOMETER BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP BUT BECAUSE IT WAS PURCHASED AS IS THEY WILL NOT INSPECT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152261March 9, 2006
FUEL SYSTEM, GASOLINE
DT*: THE CONTACT STATED WHILE STOPPED AT A RED LIGHT, THE VEHICLE HESITATED, A LOSS OF POWER OCCURRED AND THE VEHICLE STALLED. THERE IS A NHTSA RECALL, # 04V421000, REGARDING THE FUEL SYSTEM. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151336February 27, 2006
ENGINE AND ENGINE COOLING:ENGINE
SINCE MOVING TO TEXAS IN 2001 I HAVE HAD REPEATED PROBLEMS WITH THE CHECK ENGINE LIGHT COMING ON. I HAVE SPENT IN EXCESS OF $5,000 TRYING TO GET THIS FIXED. I JUST PICKED UP MY CAR AGAIN TODAY AFTER SPENDING ANOTHER $700+ TO GET THE PROBLEM FIXED. I ONLY WENT APPROXIMATELY 3 MILES WHEN THE LIGHT CAME ON AGAIN. I AM TRYING TO FIND OUT WHAT THE PROBLEM IS. I FEEL THIS IS A RECALL ITEM AND WOULD LIKE SOMETHING DONE CONCERNING THIS PROBLEM. I HAVE BEEN TOLD IT WAS A WEATHER ISSUE, ETC. IT SEEMS NO ONE SEEMS TO KNOW WHAT THE PROBLEM IS. HELP!!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151231February 26, 2006
VISIBILITY:SUN/MOON ROOF ASSEMBLY
(1) SUN ROOF WAS CLOSED FOR ABOUT 1 MONTH PRIOR TO EVENT. (2) SUN ROOF BEGAN TO OPEN AND STOPPED, REMAINING IN A PARTIALLY OPEN POSITION. (3) FAILURE IS NOT CORRECTED. PARTS AND LABOUR WILL RUN $1500. SAFETY CONCERN IN THE EVENT OF A CRASH, SUN ROOF IN A PARTIALLY OPEN POSITION MAY CAUSE ADDITIONAL INJURIES TO PASSENGERS. ADDITIONALLY, CONCERN ABOUT SUN ROOF REMAINING INTACT IN THE OPEN POSITION FOR EXTENDED PERIOD OF TIME DURING INTERSTATE DRIVING. POSSIBILITY THAT SUN ROOF MAY DISLODGE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151083February 24, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR WAS DRIVING FINE. I GOT IN IT, STARTED IT, AND PUT IT IN REVERSE, AND IT DIDN'T GO. I PUT IT BACK IN PARK, THEN IN DRIVE, AND I COULDN'T GO FORWARD BECAUSE OF THE CURB. SO I PUT IT IN REVERSE AGAIN, EVENTUALLY, I WAS ABLE TO PULL BACK OUT OF MY PARKING SPOT, BUT IT WENT BACK HARD, AND I COULD HAVE HIT ANOTHER CAR IF ONE WAS IN THE SPACE BEHIND ME, AND WHEN I DID, IT WAS VERY STUTTERED MOVEMENT. WHEN I P WENT FORWARD (DRIVE), IT HAD A RUBBING SOUND, LIKE SOMETHING WAS RUBBING ON SOMETHING. WE HAVEN'T DONE ANYTHING TO THIS CAR BECAUSE WE HAVE NO MONEY TO EVEN TOW IT. I JUST BOUGHT THIS CAR 5 MONTHS AGO. IT HAS RUN VERY WELL UNTIL THIS DAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149465February 5, 2006
STRUCTURE:BODY:ROOF AND PILLARS
I OPENED MY MOONROOF ONE DAY AND IT MADE A NOISE SO I LOOKED AT IT AND IT LOOKED TO BE OFF TRACK ON THE DRIVERS SIDE SO WE TRIED TO SHUT IT AND IT WOULD NOT SHUT ALL THE WAY SO WHEN IT RAINED, IT RAINED IN MY CAR. FINALLY TOOK IT TO A REPAIR SHOP AND THEY SAID THAT THE PLASTIC CLIP WAS BROKE AND HAD TO FORCE IT CLOSED SO NOW WHEN I GO DOWN THE ROAD IT OPENS SOME AND COULD EVENTUALLY FLY OFF, IT IS A DISTRACTION WHEN I AM DRIVING BECAUSE IT MAKES NOISE AND RIGHT NOW IT IS COLD OUT AND IT RAINS IN IT. THE REPAIR GUY TOLD ME THAT SEVERAL OTHER PEOPLE HAVE CAME IN FOR THE SAME REASONS THIS COULD CAUSE A PROBLEM AND NEEDS TO BE TAKEN CARE OF. THESE COMPANY'S NOW DAYS MAKE THEIR PARTS SO CHEAP AND THEN SALE THEM FOR A LOT OF MONEY, THEY NEED TO RE-THINK WHAT THEY ARE DOING BEFORE THEY LOOSE ALL OF THEIR CUSTOMERS, NO WONDER THERE ARE SEVERAL PLACES HAVING TO CLOSE. THE REPAIR GUY ALSO TOLD ME THAT IF I DO GET IT REPAIRED THEN I WILL EVENTUALLY HAVE TO GET IT REPLACED AGAIN BECAUSE THEY ARE MADE SO CHEAP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149363February 3, 2006
ENGINE AND ENGINE COOLING:ENGINE
THIS IS THE SECOND TIME IT HAS HAD A BLOWN HEAD GASKET. IT IS NOT FIXED YET BECAUSE I CAN'T AFFORD IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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