Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11191783March 27, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY DECELERATED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED NUMEROUS TIMES WHILE DRIVING VARIOUS SPEEDS. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THERE WAS A WARNING THAT THE DIESEL PUMP PREHEATING SYSTEM WAS MALFUNCTIONING. THE CONTACT PLACED THE GEAR INTO NEUTRAL, AND TURNED OFF AND RESTARTED THE VEHICLE TO BRING THE ENGINE BACK TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE DIESEL PUMP, CATALYTIC CONVERTER, AIR COMBUSTIBLE SENSORS, WATER SENSOR FILTER, AND COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191008March 22, 2019
AIR BAGS
THE RECALL HAS BEEN EFFECT SINCE 2013. AND YOUR NOTIFING MY NOW IN 2019 !?! WHAT'S WRONG WITH YOU PEOPLE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189990March 19, 2019
VISIBILITY/WIPER
I PURCHASED THIS VEHICLE FROM A PRIVATE PARTY IN 2016 IT IS A SPRINTER WITH A COACHMAN FOREST RIVER MOTORHOME/COACH ON THE CHASSIS I HAVE ALMOST NO VISIBILITY ON THE PASSENGER SIDE LOOKING IN THE SIDE VIEW MIRROR. BECAUSE THEY INSTALLED AN AWNING AT THE FACTORY BEFORE THEY SOLD IT AS A NEW VEHICLE. I CONTACTED THE NTSB AND FILED A COMPLAINT IN JULY OF 2016(APPROXIMATELY) AND WAS TOLD IT WOULD BE LOOKED INTO. I NEVER HEARD BACK. I COMPLAINED TO MERCEDES AND THEY SAID THEY SELL THOUSANDS OF CHASSIS TO COACH MANUFACTURERS AND IT IS NOT THEIR PROBLEM. I CONTACTED COACHMAN AND FOREST RIVER AND GOT THE RUNAROUND. THIS IS A SERIOUS PROBLEM AND NEEDS TO BE ADDRESED. I AM SURE THERE ARE THOUSANDS OF VEHICLES OUT THERE WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187346March 17, 2019
POWER TRAIN
IT IS BRAND NEW VEHICLE AND WHILE DRIVING A STRANGE SOUND IS COMING FROM THE VEHICLE, I WENT BACK TO DEALER AND I WAS TOLD IT IS AN MANUFACTURING DEFECT ON DRIVER SHAFT AND BEARINGS. NO PARTS AVAILABLE SO FAR AND THEY REFUSE TO GIVE ANOTHER NEW VEHICLE, THEY ARE NOT ABLE TO PROVIDE LOAN VEHICLE EITHER. I AM STUCK AND CAN DO NOTHING INSTEAD MAKING MONTHLY PAYMENTS FOR NO VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187145March 15, 2019
VEHICLE SPEED CONTROL
THE VAN WILL AT TIMES ACCELERATE ON IT OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185622March 10, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SPRINTER COMPLETELY LOST ELECTRICAL POWER, ENGINE AND DRIVE TRAIN PROPULSION. THE TACH AND SPEEDOMETER FROZE IN PLACE AT 2500 RPM AND 15MPH. 60 SECONDS PASSED AND THE DASH LIGHTS BLINKED AND THEN ALLOWED ME TO RESTART VEHICLE. IT WAS LIKE THE SYSTEM RE-BOOTED ITSELF. LUCKILY I WAS NOT AT SPEED OR IN A DRIVING LANE WHEN THIS HAPPENED. I HAD JUST FILLED THE TANK WITH DIESEL, MY DEF WAS AT 80% FULL AND I WAS DEPARTING THE SERVICE STATION. I WAS ABLE TO START VEHICLE AND RETURN HOME, 10 MILES. WHEN I ATTEMPTED TO RESTART THE VEHICLE AT HOME THE STARTER MADE A GRINDING NOISE AND THE MB DEALERSHIP HAS HEARD THE SAME NOISE. CALLLED MERCEDES SPRINTER HOTLINE AND GOT THE SPRINTER TOWED TO THE DEALERSHIP. *DT CONSUMER CONTACTED MANUFACTURER FOR THE SERVICE CALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185627March 10, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184956March 7, 2019
AIR BAGS
TAKATA RECALL -- I CONTINUE TO GET POSTCARDS AND/OR EMAILS FROM MERCEDES BENZ REGARDING THE NHSTA RECALL #16V077. THE LATEST EMAIL CAME TODAY. BUT I HAD THE RECALL WORK DONE ON AUGUST 24, 2018. APPARENTLY MERCEDES BENZ DOES NOT KNOW THAT THE RECALL HAS BEEN PERFORMED, EVEN THOUGH THE MERCEDES BENZ DEALER WHO PERFORMED THE RECALL WORK ASSURES ME THAT THERE ARE NO OUTSTANDING RECALLS ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180968February 18, 2019
ELECTRICAL SYSTEM
TAIL LIGHTS FULL OF WATER AND SHORTED OUT. SAME AS RECALL BUT NOT DEALT WITH LATER MOTORHOMES. WATER IN TAILLIGHT AND DOES NOT WORK WITH LED WATER IN TAILLIGHTS 2017 BUT BAFTER RECALL VINS. SHORTED WIRE HARNESS AS RECALL NOTICES (XXXXX) SAME ISSUE NOT RESOLVED *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180285February 15, 2019
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 3500. WHILE APPROACHING A STOP LIGHT AT 40 MPH WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING AS IF THE ACCELERATOR PEDAL WERE DEPRESSED. THE CONTACT DEPRESSED THE BRAKE PEDAL HARDER TO STOP THE VEHICLE. IN ADDITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PLEASANTON (LOCATED AT 5885 OWENS DR, PLEASANTON, CA 94588, (925) 463-2525) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 5,628.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174948February 7, 2019
POWER TRAIN
DIESEL PARTICLE FILTER CONNECTOR BREAKING. CONNECTOR BREAKS ALLOWING CARBON MONOXIDE TO ENTER THE PASSENGER COMPARTMENT. HOT EXHAUST GASES BURN AND MELT WIRING UNDER TRUCK CUTTING OFF ENGINE POWER CAUSING VEHICLE TO STALL WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164602January 2, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 641-4610) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE. ONCE THE VEHICLE WAS TAKEN TO THE DEALER, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164250December 31, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
ON: CITY STREET, IN STOP AND GO TRAFFIC. UPON PULLING OFF FROM A DEAD STOP, THE VEHICLE BEGAN JERKING, THEN ACCELERATING UNCONTROLLABLY. I COULD NOT SLOW THE VEHICLE WITH THE BRAKES. IF I HAD NOT MOVED THE GEAR SELECTOR TO NEUTRAL, I WOULD HAVE HIT THE CAR IN FRONT OF ME. ABS, ANTI-SKID, AND TRACTION WARNING LIGHTS CAME ON, AND I BARELY HAD ENOUGH POWER TO PULL OFF TO A SAFE PLACE. AFTER SITTING A FEW MINUTES, I WAS ABLE TO DRIVE THE VEHICLE SAFELY TO THE DEALER. DEALER REPLACED RIGHT REAR WHEEL SPEED SENSOR UNDER WARRANTY WITH WHAT THEY CALLED AN "IMPROVED PART", BUT THERE ARE THREE MORE SPEED SENSORS. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157082December 8, 2018
AIR BAGS
TAKATA RECALL: FOR 25 YEARS WE HAVE HAD A SERIES OF MOTOR HOMES THAT WE USED FOR WEEKEND TRIPS AND LONGER VACATIONS. WE BOUGHT OUR CURRENT RV (WHICH IS OUR THIRD ONE) AS A NEW VEHICLE IN EARLY 2013. IT IS A WINNEBAGO VIEW THAT IS ON A 2013 MERCEDES SPRINTER CHASSIS (VIN: XXXX). WE ARE VERY DISSATISFIED WITH MERCEDES BENZ AND WITH OUR VEHICLE WHICH HAS A LONG-STANDING RECALL FOR THE TAKATA AIRBAGS. MERCEDES HAS ALREADY REPLACED OUR DRIVER'S SIDE AIRBAG, BUT AFTER MANY MONTHS WE ARE STILL ON A WAITING LIST FOR REPLACEMENT OF THE PASSENGER AIRBAG. OUR DEALER, TYSINGER MERCEDES IN VIRGINIA, IS UNABLE TO TELL US WHEN OUR DEFECTIVE AIRBAG WILL BE REPLACED. THIS VEHICLE WAS INTENDED TO BE THE SOURCE OF MANY TRIPS FOR US DURING OUR RETIREMENT. AFTER WORKING FOR NEARLY 50 YEARS INCLUDING A MILITARY CAREER, WE ARE STUCK WITH A VERY EXPENSIVE VEHICLE THAT HAS A FATAL SAFETY FLAW AND WE ARE EFFECTIVELY DENIED OF THE OPPORTUNITY TO GO ON THE TRIPS THAT WE SO EAGERLY ANTICIPATED. WE REJECT MERCEDES' EXPLANATIONS: --THE STATE THAT THEY HAVE NOT SEEN ANY TAKATA-RELATED INJURIES IN THEIR VEHICLES, IMPLYING THAT INCIDENTS ARE ALL BUT IMPOSSIBLE FOR MERCEDES VEHICLES. BUT NHTSA HAS DETERMINED THAT TAKATA AIRBAGS ARE DEFECTIVE AND THE INFLATORS COULD EXPLODE CAUSING INJURY OR DEATH. MERCEDES LEGAL LIABILITY IS THE PRIMARY REASON THAT MERCEDES DECIDED TO REPLACE THEM. --WE HAVE BEEN TOLD BY THE DEALER THAT IF WE WERE TO EXPERIENCE AN AIRBAG WARNING LIGHT THAT WE WOULD MOVE TO THE TOP OF THE LIST FOR REPLACEMENT, EVIDENCE THAT PARTS ARE AVAILABLE. --THEY HAVE STATED THAT THEY ARE SUBJECT TO MANUFACTURE, BUT THIS PIPELINE BELONGS TO THEM. --THEY HAVE STATED THAT THEY ARE TAKING STEPS TO MINIMIZE CUSTOMER INCONVENIENCE BUT SHOW NO INTEREST IN KEEPING US INFORMED. WE WANT MERCEDES TO REPAIR THIS DANGEROUS AIRBAG OR TO COMPENSATE US FOR THE LOSS OF THIS VEHICLE. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155551December 3, 2018
AIR BAGS, SEAT BELTS
TAKATA RECALL PASSENGERS SIDE AIR BAG BLOW UP AND NEVER CAME OUT SEAT BELT WONT WORK CAR WAS NOT IN A COLLISION OR HIT JUST WENT OFF AS DRIVING ON ROAD MB WILL NOT SEE TRUCK TO FIX IT TRIED 4 TIMES TO MAKE THEM SEE IT NASTY PEOPLE SAD SO SAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151256November 13, 2018
UNKNOWN OR OTHER
CHECK ENGINE AND DEF LIGHT COMES ON WHEN I CAN ONLY PUT A QUART OF DEF IN TANK ONLY HAVE 23000 MILES ON ENGINE. LIGHT CLEARS AFTER ADDING ONLY A QUART AND RESTATRTING AND DRIVING. THEN RETURNS IN A SHORT WHILE. SHOULDNT THIS BE COVERED UNDER THE EMISSION WTTY. YEAR 2012 MERCEDES SPRINTER 3500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144898November 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500 (M3DB170E). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT CALLED VIN DEVERS AUTOHAUS OF SYLVANIA AT 419-885-5111 (LOCATED AT 5570 MONROE STREET, DRIVEWAY 1, SYLVANIA, OH 43560) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143229October 26, 2018
FUEL SYSTEM, DIESEL
2012 MERCEDES-BENZ SPRINT. CONSUMER WRITES IN REGARD TO FAULTY DESIGN THAT CAUSED INJECTORS TO LEAK SPRAYING FUEL OVER ENGINE BAY. CONSUMER WOULD LIKE REIMBURSEMENT FOR REPAIRS. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141273October 18, 2018
SERVICE BRAKES
ABS BRAKE SAFETY ISSUE WITH 2014 MERCEDES SPRINTER 3500. JUST COMPLETED 5,000 MILE TRIP WHERE THE ABS WARNING LIGHT CAME ON LESS THAN 200 MILES AFTER STARTING THE TRIP. THE ABS WARNING CAME ON EVERY DAY OF DRIVING AFTER 5 TO 100 MILES AND WOULD RESET AFTER SHORT STOPS WITH ENGINE TURNED OFF FOR 30 MINUTES OR LESS AND THE ABS LIGHT WOULD GO OFF BUT CAME BACK ON AFTER SHORT DISTANCE. IF THE VEHICLE SAT OVER NIGHT THE ABS LIGHT WOULD STAY OFF FROM 5 TO 100 MILES THE NEXT DAY BEFORE COMING BACK ON. SEVERAL TIMES WHEN THE ABS WAS ABOUT TO FAIL THE VEHICLE WOULD BEGIN TO BUCK AND THE ENGINE RPM WOULD RAPIDLY INCREASE CAUSING THE VEHICLE TO SURGE FORWARD IF GOING SLOWER THAN 20 MILES PER HOUR. WHILE THE ABOVE IS HAPPENING THERE IS A GRINDING SORT OF NOISE COMING FROM THE ENGINE COMPARTMENT ON THE LEFT SIDE BEHIND THE FIREWALL AND IF YOU ARE BREAKING AT THE SAME TIME IT FEELS LIKE THE BRAKES LOSE PRESSURE AND THE PEDAL GOES TO THE FLOOR.. TWO TIMES THIS ALMOST CAUSED AN ACCIDENT. THE FIRST WAS AT A GAS STATION WHERE I JUST FILLED THE TANK AND WAS PULLING OUT OF THE STATION AND THE ABS PROBLEM OCCURRED ALMOST PUSHING ME INTO THE TRUCK LEAVING THE GAS STATION AHEAD OF ME. THE SECOND TIME WAS IN TAOS NM. I WAS AT A RED LIGHT DOWNTOWN AND WHEN IT TURNED GREEN I TURNED LEFT FOR A SHORT WAY THAT LED TO A STOP SIGN AND WHILE STOPPING THE VEHICLE IT STARTED BUCKING AND THEN THE RPM INCREASED PUSHING ME THROUGH THE STOP SIGN UNTIL I WAS ABLE TO HOLD IT BACK PUSHING AND PUMPING ON THE BREAK AS HARD AS I COULD. IF THE ABS FAILS WHEN TRAVELING ABOVE 20 MILES PER HOUR IT SOMETIMES BUCKS AND THEN INCREASES THE RPM THAT CAN BE CONTROLLED BY BREAKING. ONE TIME I JUST LET IT GO TO SEE WHAT IT WOULD DO AND IT INCREASED THE RPM TO 3800 BEFORE I USED THE BREAK TO KEEP IT FROM RED LINING THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138785October 6, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
AT 12000 MILES, BOTH REAR WHEEL SPEED SENSORS FAILED CAUSING MULTIPLE INDICATOR PANEL ALARMS, SPONGY BRAKING AND DRIVETRAIN/TRANSMISSION TO STICK IN A GEAR, IE. WOULD NOT SHIFT GEARS (STUCK IN FIRST GEAR ON INTERSTATE AT ONE POINT). *DT THE CONSUMER STATED THE TRANSMISSION SUDDENLY DOWNSHIFTED. BOTH THE REAR RPM SENSORS WERE REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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