Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11518340April 21, 2023
TIRES:SIDEWALL, TIRES
The tires were purchased from NTB in August 2022. I noticed a bubble on the side of the tire 3 April. We contact NTB in Columbia,MD because we purchased them from the location and they were also put on at the location. They stated, we can purchase a new tire but there was nothing they could do. We purchased the tire from Walmart.com and took it into the Walmart Tire and Lube. The technician Kevin replaced the olde tire with the new and asked why didn’t we get a free replacement tire from wherever it was purchased from since it was a new tire and defective. We asked him to show us a defect and he showed a small slit inside the tire which caused the tire bubble. He then brought it back to us and placed it in our trunk to give back to NTB. NTB declined to replace the tire stating it was a Pirelli issue and we needed to contact them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517127April 14, 2023
ENGINE, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TRACTION CONTROL SYSTEM
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that the ABS, check engine, and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that they could not diagnose the vehicle as the diagnostic link connector was missing from the vehicle. The contact stated that she verified that the diagnostic link connector was not in the location indicated in the Owner’s Manual. The contact stated that the vehicle was purchased used. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 76,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515131April 3, 2023
STEERING, POWER TRAIN
My car started making a funny sound above the right tire on the way to my hair apt on March 13, 2023. On the drive home from the appointment, my front axle came off in the middle of the expressway at 9:30 PM on 1-10 in Houston, Texas. I was so scared that I was going to die. Cars were coming so fast and swerving all around me. I turned on my emergency flashers and called 911 immediately. I don't think that I have ever felt so helpless and panicked in my entire life. By the grace of god, I was not hit and tow trucks came within 10-15 minutes. They told me that most people get hit and that I was lucky to not be hit at 80 miles per hour at a dead standstill. We towed my car to the nearest repair shop where they confirmed that the plastic u-clamps had deteriorated which caused the front axle to become detached. Insurance would not cover it. Imagine my surprise when I discovered that Mercedes had recalled over 38,000 small SUVS for the exact same issue, but that my Mercedes was not a part of the recall. When I filed the complaint with Mercedes, they said that they would not cover the cost to repair it because my vehicle was not a part of the recall. I don't want what happened to me to happen to anyone else ever. I believe that Mercedes is aware of this issue and does not want to take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513030March 21, 2023
FUEL/PROPULSION SYSTEM, ENGINE
I'm having the same issues as described in Recall no. 12V557000. However when I called Mercedes they mentioned that my Vin wasn't part of that recall. I don't understand how can that be when my car is 2011-2012 glk350 model as described in recall and I smell gas, can see gas leaking and the flange where my fuel filter is cracked as well as the flange to the fuel pump side. This car as well as many other Mercedes have two separate flanges that are prone to crack and not just the fuel filter side but the fuel pump side as well. there's many forums where they all have complained about this issue. If you can smell gas, there's obviously fuel vapors leaking and not to the mentioned the physical leak that is landing everywhere you drive. This is a serious fire hazard and is extremely harmful to my kids and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511839March 14, 2023
FUEL/PROPULSION SYSTEM
My vehicle started smelling like gas. Took it in for inspection. Mechanic found a leak in the fuel assembly, resulting in gasoline pooling inside the vehicle under the back seat and leaking out through the bottom of the vehicle. I went online and noticed a recall was issued for 2011 and 2012 models. Ongoing issues with fuel modules leaking although no visible cracks were present. I contacted Mercedes to have them review if this would be covered under their recall and they declined saying they did not want to cover this under their recall. Mercedes made me take the vehicle in to their dealership in Kahului Maui to verify the issue which I did. They sent me a quote for the repair with no specific parts listed, just fuel module in the amount of $1884.71. Comments: "left fuel pump/filter assembly leaking" No warning lamps or check engine lights came on which is disturbing since exposed gasoline could lead to ignition with a small spark. With further investigation online I found that I am not the only GLK350 2014 owner that is having issues with fuel module leaking. Mercedes inspection form available here: https://app.mykaarma.com/service-cart/mpi/t8xQy8Ac2bYidaNLm0xxzW7MeeqxfPne_HG5wpWCmhQ/detail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509654March 1, 2023
STEERING
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while stopped at a red light, the steering wheel malfunction warning light appeared on the instrument panel while the contact was attempting to make a left turn. During the failure, the vehicle stalled, and the contact managed to coast the vehicle to the side of the road. Due to the failure, the vehicle was taken to the dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 17V252000 (Steering) which she linked to the failure. The dealer then informed her that the vehicle was not under recall and the contact was given an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507640February 16, 2023
SUSPENSION, STRUCTURE:BODY, UNKNOWN OR OTHER
Subframe of the car rusted and rotted from inside out. to the point of rear suspension completely detached from subframe. it caused my car to fish tail and lose control under even slow breaking conditions. once we discovered the problem we were told the car was a death trap and was absolutely unsafe to operate. we found out this is a common problem for this MB model type. the problem was already under recall in Europe. there are thousands of existing owner complains about the exact same issue. MB USA initially refused to acknowledge the problem, but on 2/14/2023 they sent a memo to all US dealers to repair rotted subframe for free under "extended warrantee". however, they refused to pay for the full repair even after dealership specifically informed them that it was not possible to complete the repair without replacing thrust arm and rod, which were damaged due to the Subframe failure. this incident endangered me and my family, cost $2000+ out of pocket for repairs in addition to the loss of access to my vehicle for at least 3 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506202February 8, 2023
STEERING, UNKNOWN OR OTHER
Drove to a parking lot turn the car off, the steering wheel did not lock, and when trying to start the car nothing happened. The car was dead other than door locks and a few things like the radio. Found out on YouTube how to start the car. After starting the car the steering wheel had a clicking noise as it turned right to left and it would occasionally lock. After turning the wheel left and right a couple of times I was able to steer the car. We drove the car 2 miles to our home and along the way while turning the steering wheel would lock. Repeated the same process right to left and it let me steer again. Went slowly down the road with the flashers on and managed to get it home into the garage. I would not let anyone drive a car like this totally unsafe. There are no recalls which is unbelievable since there are many many instances online of the same thing or similar happening to other people. The manufacturer should be forced to replace or repair with better quality components. I am afraid to replace these parts for fear it will just happen again as is the case with many people I read about online. I intend to disable this anyway I can so I can continue to use this car. Please step in and insist Mercedes-Benz corrects this obvious problem. I hope you can.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506087February 7, 2023
SUSPENSION, SERVICE BRAKES
After breaking hard the vehicle started to pull left and the rear felt like it had locked up. I took it immediately to my local mechanic who diagnosed a prematurely rotted out subframe. I am in the process of having MB review and quote for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503713January 25, 2023
FUEL/PROPULSION SYSTEM
My 2012 GLK350 leaking gas from under the rear right passenger seat, where the gas cap located. we fill up gas when we came back to home and park in the garage gas smell was very strong We thought may be because of spill some gas while Pumping. Next day gas smell was still strong inside of garage. I found gas leaking from under the rear right passenger seat. gas was dripping on the plastic cover Panel. I started google to find out what is the problem. Then I found NHTSA recall document #12V-557 regarding this problem, the Document specifically indicate and explained about faulty fuel filter flange might crack to leak gas fuel.it stated certain Model Year 2011-2012 GLK350.So I went House of import MB dealer service advisor [XXX] inspected car briefly then he checked MB recall status of my car. he said my car gas leak problem is not on recall list So they can't not repair under recall program. But he said there is another program that may cover it. I was confused and very upset . because there recall is exactly same as my problem I didn't understand why my car was not included on recall . they are going to inspect my car to see find out what is problem first. I like to report to NHTSA let you know my was leaking gas just like other recall Let you included in recall list Thankyou very much sincerely yours [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502600January 19, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, STEERING
The lien keeping assistant is stuck in operative mode. So I had a recall on my airbag and got it changed out yesterday and had the dealership check why it was on they told me I need a new steering wheel. Prior to yesterday two months ago. All the lights came on warning light and I lost power to the engine and then it will kick back on. I’m concerned because they put the airbag in the steering wheel and did a diagnostic and told me I need a new steering wheel the steering wheel pretty much run the whole car I have no horn or nothing by saying that I am afraid the airbag won’t deploy if the car loses control due to the steering wheel and electronics Yes, the vehicle has been to the dealership on diagnostic machine made aware of it and then sent me home in it on safely Yes, about three months ago. All warning lights come on and I lose power to the engine. It said something else was in operable. I got Time. Yesterday, pulling up to the dealership to get the recall airbag installed the lane keeping assistance was on. It came on parlay for weeks ago, and I haven’t been able to use the steering wheel cents. And yes, some of the other one and light pop on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502436January 18, 2023
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while the vehicle was having the yearly inspection, the contact was notified that the second-row seat belt buckle was not releasing as needed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was not contacted. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501428January 12, 2023
VISIBILITY/WIPER
1. Windshield wiper assemblies failed to operate. 2. During severe rainstorm in Northern California, driver side wiper arm stopped working while I was driving on freeway. 3. Confirmed by independent service center. He showed me a broken part under the hood. He said it would cost close to $1000.00 to repair. 4. I will be taking the car to a Mercedes Benz dealer for a second opinion. 5. No warning lights appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500787January 9, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2014 Mercedes Benz GLK250. The contact stated while driving at a slow speed and seeking a parking spot, the vehicle accelerated independently and caused her to crash into a parked vehicle. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated she did not sustain any injuries and her daughter (front passenger side) was feeling dizzy but declined to seek medical attention. A police report was filed. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000. The consumer was told to obtain a EDR from Mercedes who than stated, you have to request that information from the officer who filed the report to request a subpoena from a Judge, but the request was denied by the officer. Also, the vehicle was deemed as totaled but the air bags did not deploy. UPDATE: 07/01/2023- This letter is a follow-up to my initial telephone complaint over 4 ½ months ago filed with NHTSA concerning the uncontrollable acceleration of my vehicle on January 6, 2023, resulting in a collision with a parked vehicle. The details are again attached for your review in the following correspondence: •March 31, 2023 update and completed DOT Owner's Questionnaire •February 18, 2023 update •April 20, 2023 letter from Mercedes Benz •My accident photos •Police Report and other supporting documentation
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11499861January 3, 2023
FUEL/PROPULSION SYSTEM
Gas leak when filling tank with fuel. Last year I had fuel pump replacement Smells like gas in my garage and I noticed leak This is not good
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499874January 3, 2023
FUEL/PROPULSION SYSTEM
Fuel/Propulsion System - There is a gas leaking from somewhere above the gas tank. I did not have this fixed yet because I see a recall for this but my VIN wasn't included in the initial recall. There are 17 other complaints on here for the same issue but we haven't been included in the recall as of today 1/2/2023. The recall that fixed other 2011 GLK 350s is NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). My car is available for inspection upon request. I am very afraid of a fire because the tray underneath the car on the passenger side is full of gas & the tray is right over the exhaust. I stuck a large cotton swab in the tray to soak up the liquid & since it smelled like gas I tried to light it. It caught on fire immediately. This is definitely a safety hazard as it can ignite if a spark or lit cigarette would happen to bounce up in there. Yes it is unlikely but I have seen stranger things. The tray holds a large amount of gas and is directly under the gas tank. The check engine light came on and the diagnostic machine says fuel evap control system leak. A mechanic looked at the leak after taking the rear passenger tire off and finding the gas pooling in that tray. Odometer reads 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499957January 3, 2023
STRUCTURE:BODY, SERVICE BRAKES
I had my 2010 Mercedes GLK in for B service today (Jan. 3, 2023), and the repair team inspected the vehicle and informed me that I have a RUST HOLE approximately 1" x 2" in size located adjacent to an attachment point for the wheels in the REAR SUBFRAME. If it breaks, it could cause the vehicle to become difficult to control. Additionally, they informed me that the BRAKE LINES are also RUSTING/WEAKENING. If the brakes fail while driving it could cause loss of control of the vehicle. Since these are hidden parts that I typically can't see, I had no warning that there was anything wrong until I had it in for routine maintenance. I have the invoice for the oil change, with a notation from the repair team regarding these parts. The vehicle is available for inspection should it be necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499110December 28, 2022
STRUCTURE:BODY
Premature rear subframe corrosion due to design of component, vehicle is available for inspection upon request. If control arm detaches geometry of suspension will change and divert into another lane and cause a crash, the issue was confirmed by an independent service center. The vehicle is due to be inspected by the manufacturer 12-30. No warning of issue as the majority is covered by body panel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496509December 7, 2022
SUSPENSION
I am the owner of a 2010 Mercedes GLK 350 with 102,531 miles. The problem I have is the rear subframe rusted with a crack on the rear subframe making it very dangerous if the rear subframe fails while driving. This issue has become very popular with the c class Mercedes Benz.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495360November 29, 2022
STEERING
The contact owns a 2011 Mercedes-Benz GLK350. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. Additionally, the key fob intermittently failed to remotely start the vehicle. The contact stated that the transmission had seized and failed to shift into the intended gear. The vehicle was towed to an independent mechanic, who diagnosed that the electronic steering locks (ESL) needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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