Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11554522November 10, 2023
SUSPENSION, STRUCTURE:BODY
Corrosión en toda la parte trasera (subframe) que sujeta la suspensión haciendo el carro inestable a la hora de detener el automóvil, y apaga los sistemas ABS,ESP. lo cual lo hace mas peligrosa la conducción. Si Toyota hizo el cambio en sus vehículos con por que mercedes benz deberia comprometerse a repara esta parte. Ya que es un riesgo a la seguridad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554064November 7, 2023
SUSPENSION
corrosion on entire frame crossmember part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552790October 31, 2023
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The lift gate has an automatic open feature like many vehicles. When you press the handle or use the remote control to open the rear lift gate, the gate opens all the way. After some time (5 - 30 seconds), the gate slams suddenly either to half way open, or slams completely shut on its own. This is especially dangerous when a person is under the gate getting something out of the trunk, and the heavy metal gate suddenly slams on to their head.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11552551October 30, 2023
EXTERIOR LIGHTING, STEERING, ELECTRICAL SYSTEM
After inserting key - there is no response. Tried several times. FOB locks and unlocks the doors. After a couple of days - it started with no problem. A week later, we are having the same problem with no response after inserting the key in ignition switch. This troublesome to know that I cannot rely on the ignition switch working all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548203October 4, 2023
ENGINE
The contact owns a 2013 Mercedes Benz GLK350. The contact stated that after driving approximately 30 minutes or more they would begin smelling a fuel odor coming from the rear end of the cabin. There were no warning lights. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The contact found their vehicle's failure related to the recall 2012 however the recall did not include their year. The manufacturer was made aware and confirmed their vehicle was not included. The contact was referred to NHTSA. The approximate failure mileage was 85,000. The contact stated that an attempt to remove the back seat, they identified the smell and that it is coming from underneath. The vehicle has yet to be repaired and the smell is causes health problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544810September 15, 2023
ELECTRICAL SYSTEM
The plastic trim/cover that wraps around the steering wheel column and is the same color as the seats and interior heats up, melts, becomes brittle after the fact but could is fire hazard, especially with melting plastic falling into the driver’s feet and/or carpeting. When I googled the replacement part, I found out on The Internet that owners across America have had the same problem with their vehicles regardless of the year or model. Some believe there is a shortage in the wiring that allows the steering wheel to be raised, lowered, pushed away or brought closer to the driver. There should definitely be an investigation at the least and then a service bulletin and recall as a fire could definitely occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541939August 31, 2023
SUSPENSION, UNKNOWN OR OTHER
Subframe is completely rotted. Taken to several mechanics who were unable to diagnose handling problems and severe tire wear. After research this is a common problem, we were never notified this could be an extremely dangerous and hidden issue. Car is unsafe to operate without expensive repairs. Unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538396August 14, 2023
ENGINE
The contact owns a 2011 Mercedes-Benz GLK350. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power and decelerated unintendedly. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535690August 1, 2023
BACK OVER PREVENTION: WARNINGS, WHEELS
There are two issues with my vehicle, both started recently. The mileage is only around 33000 miles. The two front tire pressure warnings keep coming on, and I have tried multiple times to correct this, doesn't matter if it exactly correct on reading for pump, or above or below, it just keeps saying they need adjusting. It is only the two front ones and they have been doing this for about 2 weeks now. Second issue has been a recall for other mercedes models but not mine, and it could be that there are much fewer of these on the road and had less complaints. It is exactly same issue that other models that have been recalled. My reversing camera has started to either not work at all, or come on and go off, then reset and come back on again, however this is making it impossible to rely on in a reversing situation. It is basically dangerous as I can be halfway into a manoever and it stops working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535706August 1, 2023
AIR BAGS
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while operating the vehicle, the driver’s side air bag warning light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not yet contacted. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535252July 29, 2023
FUEL/PROPULSION SYSTEM
My mercedes GLK 350 4matic has a strong gas smell every time I fill up and I am afraid to park in my garage because of the very strong gas smell, and I am afraid of a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532658July 17, 2023
FUEL/PROPULSION SYSTEM
Feul leaks from the tank when the vehcle is on idling. I understand its feul pump leaking the feul. This is a gushing leak under the tank whne the car is idling no obvious leak when parked the engine is off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532662July 17, 2023
POWER TRAIN
When the car ids in drive, it at time hesitate to engae and also drag when the transmission change or whne it is give gas. This leads to drag from the rear wheels and vibrations. It happens also wheel one slows and wants to increase speed. Whne the car was about one yea old, I notice this a few times and complained - I was told they did not notice anything like that. But it happened oens in a while. But now it is every day occurence - more frequenlty since December 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529496June 29, 2023
FUEL/PROPULSION SYSTEM
I noticed the smell of fuel coming from my vehicle, specifically when I top off at the gas station. This is dangerous as fuel can combust if ignited. I took the vehicle to be service, to find out about the fuel odor and was advised of the NHTSA recall. Upon researching I see that although the NHTSA recall #12V557000 specifically covers this issue, when entering my VIN, the recall does not appear for MY specific vehicle, which is a 2011 GLK-350. It appears there are several affected vehicles not included in the recall. This is a failure on behalf of Mercedes Benz as it is simple to conclude that the issue includes more vehicles than initially recalled. These vehicles need to be included as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528333June 22, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with the check engine and traction control warning lights illuminated. The vehicle was taken to the local dealer who serviced the vehicle however, the failure reoccurred. No further information was available. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526545June 12, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Mercedes-Benz GLK350. The contact stated while starting the vehicle after refueling, there was an abnormal gasoline odor inside the vehicle. The vehicle was taken to the dealer and the contact was informed that the fuel pump was leaking onto the rear seats. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525695June 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Mercedes-Benz GLK350. The contact stated after refueling; while driving 65 MPH, there was an abnormal gasoline odor inside the cabin of the vehicle. The vehicle was not taken to be diagnosed or repaired. The manufacturer was contacted and stated that the VIN was not under recall. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521679May 12, 2023
SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving I was unable to come to a complete stop….while breaking the vehicle would pull to the side and keep moving into traffic 😞
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520159May 2, 2023
SUSPENSION
RUSTED REAR SUBFRAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518495April 23, 2023
SERVICE BRAKES
There were two incidents, one when my daughter was driving and one when I was driving. We were on a highway going 65 mph and had to brake as we came upon traffic. The car fishtailed/swerved back and forth out of control several times until we could bring the car to a stop. I had to pull onto the shoulder so I didn’t hit any of the cars near me. It was terrifying and I felt lucky that I didn’t have a serious accident. When I got home, I took my car to my local mechanic who inspected the car and said my rear subframe was cracked and rusted out!! After doing some research and talking to the Mercedes dealership where I bought the car, this is a widespread problem with several different models over many years, but they have not issued a recall. Apparently the frames were not rustproofed properly so they are rusting/corroding from the inside out. These frames should last the lifetime of the vehicle with no issues!! There are thousands of people driving their cars out there with this problem and they have no idea that their cars are UNSAFE to drive!!! Someone is going to get killed if Mercedes does not issue a recall for this problem. They recently sent an internal memo to all of their sales and service managers in the US saying they will offer an extended offer on the rear subframes. This does NOT help because many people are unaware of the problem and haven’t received notification that something could be terribly wrong. Mercedes has know about this problem for years and Canada and Europe issued recalls on the rear subframes 2 years ago!!! How can Mercedes USA allow their customers to continue to drive UNSAFE vehicles?!? A class action has been proposed for this problem because Mercedes has been so remiss in their responsibility in protecting their customers. Please please please bring this to light before someone gets injured or killed!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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