Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#10995029June 13, 2017
AIR BAGS
TAKATA RECALL I LIVE IN PALM SPRINGS, I HAVE NOW BEEN IN THE DESERT IN 115 DEGREE HEAT DURING THE SUMMER FOR 2 YEARS DURING THIS RECALL IN ZONE 1 HE MOST DANGEROUS ZONE AND CAN'T GET ANYONE TO CALL ME BACK ABOUT REPLACING MY AIRBAGS! THIS IS RIDICULOUS!!!!! THIS IS PUTTING ME AND MY FAMILY AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994515June 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED MERCEDES-BENZ MONTEREY AND MERCEDES-BENZ WEST COVINA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT NHTSA WAS IN CHARGE OF ORDERING REPAIR WORK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992673June 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF NORTHWEST ARKANSAS, 2400 SE MOBERLY LN, BENTONVILLE, AR 72712, (479) 286-3010) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17*LJ UPDATED 07/25/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991378May 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER, LOCATED ON FELDMAN IMPORT ON BLOOMINTING, MN, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991514May 24, 2017
STEERING
STEERING LOCK SEIZED AFTER CAR WAS PARKED. UNABLE TO SHIFT GEARS, TURN IGNITION OR START CAR. COST $2000 TO FIX! THE WORST CAR EVER!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990775May 21, 2017
POWER TRAIN
THE VEHICLE WILL NOT ENGAGE IN D OR R MODE. UNABLE TO DRIVE. ERROR MESSAGE IN COMBI DISPLAY = "SERVICE REQUIRED, DO NOT SHIFT GEARS, VISIT DEALER". THE CAR WAS ALREADY THREE TIMES AT THE MERCEDES DEALER & REPAIR SHOP FOR THE EXACT SAME PROBLEM, THIS IS THE FOURTH INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990582May 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE SRS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS A DIAGNOSTIC FEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983228May 3, 2017
AIR BAGS
TAKATA RECALL. WHY IS IT TAKING SO LONG TO FIX THIS RECALL? I AM VERY CONCERNED ABOUT MY FAMILY'S SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981210April 28, 2017
FUEL/PROPULSION SYSTEM
EVERYTIME I FILL UP THE TANK, IT SMELLS GAS IN THE GARAGE AFTER IT STAYS OVERNIGHT. I DO NOT OVERFILL THE TANK. BUT, THIS STILL PERSISTS. MANY MB OWNERS I HAVE SEEN ON THE MB BLOGS AND INQUIRIES ABOUT THIS HAVE THE SAME ISSUE. THIS IS A POTENTIAL SAFETY HAZARD ISSUE THAT REQUIRES IMMEDIATE SAFTETY RECALL. PLEASE INVESTIGATE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972019April 12, 2017
SERVICE BRAKES
EMERGENCY BRAKE FAILS TO RELEASE. IF RELEASED BRAKE CANNOT BE APPLIED BECAUSE IT FREEZES. BRAKE WAS USED REGULARLY WHEN IN PARK AS PRESCRIBED. BRAKE WAS ALSO EXCERSIZED ACCORDING TO PROCEDURES ON P.165 OF THE 2012-3 GLK OWNERS MANUAL. UNDERBODY OF CAR WAS GENTLY WASHED PERIODICALLY TO FLUSH ANY SALT ETC. FROM EXPOSED BRAKE LINES AS PER MANUAL WHEN CAR WAS WASHED ON A REGULAR BASIS. NOW IT CANNOT BE APPLIED IN EMERGENCY SITUATIONS. THERE IS NO VISIBLE CORROSION ON THE BRAKE LINES. THIS IS A KNOWN PROBLEM WITH MBUSA 2012 -2015 GLKS. RESULT" ONE E CANNOT APPLY THE EMERGENCY BRAKE IN AN EMERGENCY SITUATION. THIS IS A KNOW PROBLEM WITH C AND GLK CLASS CARS THAT MBUSA REFUSED TO RECOGNIZE. IT MAYBE A PROBLEM WITH THE LINKAGE IN THE FIREWALL. AGAIN THIS IS A SAFETY PROBLEM IN AN EMERGENCY. CAR IS ALWAYS GARAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971988April 11, 2017
UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN: I RECENTLY TOOK MY 2010 MERCEDES GLK TO MY LONGTIME MECHANIC, KEVIN BRADY OF BRADY'S AUTOMOTIVE REPAIR IN LAGUNA NIGUEL FOR SERVICE AND A SMELL OF GAS VAPOR IN THE PASSENGER CABIN. UPON FURTHER INSPECTION HE FOUND A FRACTURED PLASTIC COVER PLATE AS PART OF THE FUEL FILTER SYSTEM UNDER THE REAR PASSENGER SEAT. I HAVE INCLUDED A PICTURE WHERE YOU CAN CLEARLY SEE FUEL HAVING SOAKED THE EXTERIOR OF THE COVER PLATE. KEVIN REPLACED THE DEFECTIVE PART WITH WITH OEM PARTS AT A COST OF $282.60. UPON FURTHER REVIEW I FOUND A SIMILAR COMPONENT FOR WHICH THE COVER PLATE BELONGS TO AS SUBJECT TO RECALL 12V557000. THE RECALL IS FOR THE SAME MAKE AND MODEL OF VEHICLE WITH THE SAME PART RECALL CALLED FOR CAUSING THE SAME ISSUE AS THE 2011 MODEL RECALL . MY MODEL IS JUST ONE YEAR PRIOR TO THE REFERENCED RECALL. IT APPEARS MERCEDES'S DEFECTIVE PART IS A BIGGER ISSUE THAN THE PREVIOUS RECALL LET ON. FUEL AND VAPOR SHOULD NEVER BE ALLOWED TO ENTER THE PASSENGER CABIN. I RETAINED THE DEFECTIVE PART FOR FURTHER EXAMINATION. I CONTACTED MERCEDES BENZ ABOUT THE ISSUE. I OFFERED TO ALLOW THEM TO EXAMINE THE PART AND ASKED FOR A REIMBURSEMENT OF MY $282.60 (I DID NOT CONDITION THE EXAMINATION ON THE REIMBURSEMENT). THEY REFUSED AND GAVE ME A CORPORATE LEGALESE RESPONSE. SO I TURN TO YOU FOR HELP. THANKS IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971474April 9, 2017
SEATS
PASSENGER SIDE SEAT WARMER OVERHEATING WHEN TURNED ON VERY HOT TO TOUCH AND CAUSING SMOKE IN CABIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971499April 9, 2017
ENGINE, POWER TRAIN
AFTER ONLY 7 YEARS OF OWNING THE 2010 MB GLK 350, BOTH THE ENGINE MOUNTS AND TRANSMISSION MOUNTS NEEDED TO BE REPLACED AT AN ESTIMATED COST OF $3000.00 AT THE DEALERSHIP. THE CAR HAS LESS THAN 50,000 MILES ON IT, MOSTLY CITY DRIVING. THIS CAN PRESENT A SAFETY HAZARD IF YOU ARE DRIVING YOUR VEHICLE IN HIGH SPEEDS; THE ENGINE MAY SHIFT AND BOUNCE ABOUT SO VIOLENTLY THAT VARIOUS PARTS WILL FLY OFF. CONDITION MOSTLY SEEN IN HIGH MILEAGE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970421April 4, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970028April 2, 2017
AIR BAGS
TAKATA RECALL; COMPLAINT DUE TO RECEIVING A LETTER BARELY 3/2017 (PASSENGER SIDE AIRBAG) AND JUST FINDING OUT THERE IS RECALL FOR BOTH AIRBAGS SINCE 1/2016. NO ACTUAL ACCIDENT, BUT IT IS PUTTING ENTIRE FAMILIES IN DANGER. AN IMMEDIATE RESOLUTION NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969738March 31, 2017
AIR BAGS
TAKATA AIR BAGS MY FIRST RECALL NOTICE ARRIVED IN FEB 2016, THE SECOND IN MAY 2016. TO THIS DATE, THERE HAS BEEN NO RESOLUTION FOR THE DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969539March 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968844March 27, 2017
AIR BAGS
TAKATA RECALL. NO SOLUTION HAS BEEN OFFERED FOR DRIVER'S SIDE AIR BAG FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968093March 23, 2017
AIR BAGS
2012 MERCEDES-BENZ 350GLK. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG RECALL AND PARTS NOT AVAILABLE. *LD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967570March 21, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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