Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11066637February 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DAYTONA BEACH (1188 N TOMOKA FARMS RD, DAYTONA BEACH, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066702February 2, 2018
UNKNOWN OR OTHER
DRIVING 45-50 MPH ON THE ROAD ALONE AND AM STARTLED BY LOUD NOISE WHICH RESEMBLED A GUNSHOT. I IMMEDIATELY CHECKED THE DASH TO SEE IF ANY WARNING LIGHTS WERE ILLUMINATED BUT SAW NOTHING. AFTER A FEW MINUTES I LOOKED UP AND NOTICED MY PANORAMIC SUNROOF WHAT SHATTERED IN TINY PIECES. DEALERSHIP STATED THAT "NO OUTSIDE SOURCE FOUND CAUSING DAMAGE" TO THE SUNROOF. CAR IS UNDER AND EXTENDED WARRANTY AND MANUFACTURE HAS REFUSED TO TAKE RESPONSIBILITY FOR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966988January 29, 2018
AIR BAGS
2015 GLK MERCEDES BENZ. CONSUMER WRITES IN REGARDS TO DEFECTIVE SIDE CURTAIN AIRBAG. *LD THE CONSUMER STATED AS A RESULT FROM THE ACCIDENT, HAS SUFFERED FROM HEARING LOSS AND CHRONIC TINNITUS. THE CONSUMER BELIEVED THAT THE VOLUME OF THE EXPLOSION CAUSED BY THE DEPLOYMENT OF THE AIRBAG EXCEEDED INDUSTRY SAFETY STANDARDS. THE STEERING WHEEL AIRBAG DID NOT DEPLOY. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11064171January 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063721January 19, 2018
AIR BAGS
TAKATA RECALL DEFECTED AIRBAG INFLATORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063564January 18, 2018
AIR BAGS
TAKATA RECALL 2 YEARS IS AMPLE TIME TO REPLACE THE AIRBAGS IN THIS CAR. THIS CAR IS DRIVEN BY A MINOR AND NEEDS TO BE FIXED ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063040January 16, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063160January 16, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062676January 14, 2018
AIR BAGS
TAKATA RECALL'' STILL PENDING RECALL REMEDY ASSOCIATED WITH THIS VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062685January 14, 2018
AIR BAGS
TAKATA RECALL WITH AIRBAG INFLATORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062465January 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE LOCAL DEALER (CAPITAL EUROCAR MERCEDES, 3705 W. TENNESSEE ST, TALLAHASSEE, FL), AN APPOINTMENT TO HAVE THE REPLACEMENT AIR BAG INFLATOR INSTALLED WAS SCHEDULED. WHEN THE CONTACT ARRIVED AT THE DEALER, HE WAS INFORMED THAT NO OUTSTANDING RECALLS WERE ASSOCIATED WITH THE VIN AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062110January 11, 2018
AIR BAGS
TAKATA RECALL -- SINCE BEING NOTIFIED OF THE RECALL I HAVE TRIED SEVERAL TIMES TO GET THE AIRBAGS REPLACED BUT ALL SERVICE PROVIDERS HAVE SAID THAT NO PARTS HAVE BEEN PROVIDED BY TAKATA AND NO ONE CAN EVER GIVE ME AN ESTIMATE OF WHEN THE PARTS WILL BE COME AVAILABLE. I AM CONCERNED ABOUT MY SAFETY IN A VEHICLE WITH AIRBAGS THAT HAVE BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060684January 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000, 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058514January 4, 2018
AIR BAGS
TAKATA RECALL. THIS RECALL IS TAKING FAR TOO LONG. THIS KNOWLAEDGE HAS BEEN KNOWN FOR OVER FOUR YEARS. IT'S FRIGHTENING TO BE TOLD THAT I MAY BE KILLED IF MY AIRBAG DEPLOYS, EVEN IN A MINOR "FENDER BENDER."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058174January 3, 2018
AIR BAGS, POWER TRAIN
TAKATA INFLATORS HAVE NOT BEEN REPAIRED TOLD BY DEALERS THAT THESE AIRBAGS ARE DANGEROUS AND COULD CAUSE SEVERE INJURY TO PASSENGERS. TORK CONTROL UNIT OR TRANSMISSION IS NOT FUNCTIONING PROPERLY FAULTY TRANS ON THE CAR PER DEALER HAS NOT BEEN REPAIRED TOLD THERE WAS SEVERAL 2011 GLK 350 WITH THIS CONCERN MERCEDES IS TO REPAIR BUT HAS NOT.CAR IN MOTION WHEN OCCURS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058185January 3, 2018
AIR BAGS
TAKATA RECALLS I HAVE BEEN GETTING REPEATED LETTERS REGARDING THE RECALL OF THE AIRBAGS IN MY GLK350. EACH NOTICE DELAYS THE CORRECTION FOR ANOTHER YEAR. WHAT CAN I DO TO GET THE PROBLEM FIXED IN A MORE TIMELY MANNER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057781December 31, 2017
VISIBILITY/WIPER
I WAS DRIVING WITH MY HEAT ON IN COLD WEATHER. I WAS IN MOTION WHEN I HEARD A LOUD POP. I WAS ON ROUTE 1 TRAVELING STRAIGHT ON THE ROAD. AT FIRST I THOUGHT IT WAS MY WINDSHIELD. THEN I HEARD A CRACKLING SOUND ABOVE ME. THE WHOLE FRONT PANEL SUNROOF NOW LOOKED LIKE CRACKLE GLASS. WHEN I GOT HOME I LOOKED TO SEE IF SOMETHING HAD HIT THE SUNROOF BUT NOTHING HAD. WHEN I CONTACTED MY MERECEDES DEALERSHIP THEY WOULD NOT ACKNOWLEDGE THERE WAS A PROBLEM EVEN THOUGH I HAD TOLD THEM WHAT THE MERCEDES BLOGS WERE SAYING. I HAD THE DEALERSHIP REPLACE THE SUNROOF. THE PANEL COST $1131.20 PLUS LABOR $402.50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057303December 29, 2017
AIR BAGS, EXTERIOR LIGHTING
TAKATA RECALL AFTER APPROXIMATELY 2 YEARS AFTER NOTIFICATION, THE IDENTIFIED PROBLEMS HAVE STILL NOT BEEN RESOLVED. HEADLIGHTS - NORMAL HEADLIGHT OPERATION DOES NOT PROVIDE SUFFICIENT ILLUMINATION OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057340December 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (MERCEDES-BENZ OF OAKLAND, 2915 BROADWAY, OAKLAND, CA 94611) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056856December 27, 2017
AIR BAGS
TAKATA RECALL: NHTSA RECALL # 16V-081 THE MANUFACTURER, MERCEDES-BENZ, IS UNABLE TO REMEDY THE SAFETY RECALL FOR MY CAR. IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE FIRST RECALL NOTICE FOR THE DRIVER-SIDE AIRBAGS AND NOTHING HAS BEEN DONE. I CONTACTED MERCEDES-BENZ SEVERAL TIMES. THEY DO NOT HAVE THE PARTS TO REPAIR THE AIR BAGS YET THEY HAVE THE TIME, RESOURCES AND TECHNOLOGIES TO DEVELOP AND PRODUCE NEW CARS. KNOWING THAT I AM DRIVING A CAR WITH DEFECTIVE AIR BAGS THAT COULD INJURE OR KILL IS CAUSING ME A LOT OF STRESS AND ANXIETY. I BOUGHT THIS CAR SEVERAL YEAR AGO WITH THE IDEA THAT MY SON WOULD DRIVE IT. THIS CAR IS UNSAFE AND DEADLY. THE DEPLOYMENT OF THE AIRBAG CAN RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR PASSENGERS. IT IS UNACCEPTABLE THAT, ALMOST 2 YEARS AFTER THE TAKATA RECALL, NOTHING HAS BEEN DONE BY MERCEDES-BENZ AND THAT I AM LEFT WITH A CAR THAT IS HAZARDOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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