Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11083938April 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF NORTH ORLANDO (1100 RINEHART RD, SANFORD, FL 32771) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083894April 8, 2018
AIR BAGS
TAKATA RECALL - MY WIFE IS ON THE ROAD FOR HER WORK AND THERE IS NO RESOLUTION AS OF YET REGARDING THE REPAIR. WHY IS THERE A DELAY? NOTIFICATION WAS SENT TO US IN 2016 BUT NO PARTS AVAILABLE !!! PLEASE HELP !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082687April 3, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF BILLINGS, 3045 KING AVE W, BILLINGS, MT 59102) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081510March 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2016. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WOULD BE AVAILABLE SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081159March 25, 2018
STEERING
IGNTION ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079368March 23, 2018
AIR BAGS
2013 MERCEDES BENZ GLK-350. CONSUMER WRITES IN REGARDS TO RECALL INTERIM NOTICE. *LD *JS THE CONSUMER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080693March 21, 2018
AIR BAGS
APRIL 2013 I PURCHASED A 2013 GLK 350 MERCEDES BENZ. FEBRUARY 2016 NTSHA ISSUED A RECALL FOR MY VIN NUMBER. MERCEDES BENZ THE MANUFACTURER NOR RBM MERCEDESDEALERSHIP OF ALPHARETTA,GEORGIA NEVER NOTIDFIED ME. I WAS TOTALLY UNAWARE. JANUARY 8, 2018 I SAW A MERCEDES AIRBAG RECALL. I NEXT DAY I SPOKE TO RBM MERCEDES MR. SMITH AND HE SAID HE DID NOT KNOW. THE SAME DAY, JANUARY 9, 2018 MR. DENTON, MAINTENANCE TEXTED ME TO TELL ME THAT HE CHECKED WITH MY VIN NUMBER AND MY CAR DID NOT HAVE AN OPEN AIRBAG RECALL. THIS WAS NOT TRUE. MARCH 9, 2018 MERCEDES MANUFACTURER SENT ME A "RECALL LETTER" FOR THE FIRST TIME. I GOOGLED NTSHA WEBSITE AND KEYED IN MY VIN AND A RECALL WAS ISSUED IN 2016 AND AGAIN MARCH 2018. I CONTACTED THE RBM MERCEDES DEALERSHIP MR. SMITH, MR. BEECHAM, MR. LEAVY, MR. HAYWOOD, AND (MR. DENTON;NON-RESPONSIVE) I REQUESTED A FREE LOANER AND I DON'T FEEL SAFE RIDING IN MY CAR. THIS IS MY ONLY CAR. MY REQUEST FOR A LOANER WAS DENIED AND WAS TOLD BY MR. BEECHAM THAT ONLY THE MANUFACTURER CAN GIVE ME A LOANER. MR. SMITH SAID BORROW SOMEONE'S CAR. MR. HAYWOOD SAID THAT HE EMPHATHIZE WITH ME BUT THE IS STILL SAFE. IT MIGHT BE 2019 BEFORE MY CAR GET FIXED. I AM RIDING IN AN UNSAFE VEHICLE WAITING FOR SOMETHING TO HAPPEN TO ME AND MY FAMILY. MERCEDES NEED TO PROVIDE A FREE LOANER. DP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080774March 21, 2018
AIR BAGS
TAKATA RECALL, BOTH PASSENGERS AND DRIVERS AIRBAG DEPLOYMENT MECHANISM HAS THE DEFECT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080777March 21, 2018
AIR BAGS
TAKATA INFLATORS. I WENT TO THE DEALER LOCATED IN 1810 SHORE PARKWAY , BROOKLYN , NY 11214 PHONE NUMBER 7182585100 AND THEY REFUSED TO FIX THE AIR BAG PROBLEM. THEY SAID MERCEDES DOESN'T HAVE THE FUNDS TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079872March 16, 2018
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON AN INTERSTATE HIGHWAY DURING RUSH HOUR MY MERCEDES GLK SUDDENLY SLOWED DOWN TO ABOUT 30MPH. THE CAR WAS UNRESPONSIVE AND WOULD NOT ACCELERATE. A .MESSAGE THAT SAID 'INOPERATIVE SEE OWNERS MANUAL' APPEARED. WE TURNED OFF THE CAR AND IT STARTED UP WITHOUT PROBLEM. WE WERE VERY FORTUNATE THAT WE WERE ABLE TO PULL OVER, AS THERE IS REPAIR WORK BEING DONE AND PART OF THE HIGHWAY DIDN'T HAVE A SHOULDER. WE WERE LUCKY THAT WE WERE NOT HIT. THIS IS VERY DANGEROUS AND NEEDS TO BE CORRECTED BEFORE SOMEONE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078481March 10, 2018
AIR BAGS
TAKATA RECALL!! PER MY VIN #, MY 2013 MERCEDES BENZ GLK 350 HAS BEEN RECALLED EFFECTIVE JAN 10 2018. SIXTY DAYS HAVE PASSED AND NOT ONLY IS THERE NO REMEDY AVAILABLE, BUT I HAVE NOT EVEN BEEN NOTIFIED. I FOUND OUT WHEN I TRIED TO TRADE MY CAR IN FOR A NEW CAR. I HAVE MOVED TO MONTANA FROM CALIFORNIA AND NEED A AWD CAR. MY CURRENT CAR IS PROVING DANGEROUS TO DRIVE. I CANNOT SELL IT!!!! IT IS A DANGER FOR ME TO DRIVE AND I CANNOT GET RID OF IT. PLEASE HELP ME GET IT FIXED OR HAVE MERCEDES TAKE IT BACK IN TRADE. RECALL NUMBER: 18V043 1/10/2018 RECALL STATUS: RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078212March 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. POMPANO BEACH MERCEDES-BENZ IN POMPANO BEACH, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076554March 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HUNTSVILLE (6520 UNIVERSITY DR NW, HUNTSVILLE, AL 35806) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076307March 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT RECEIVED A SECOND LETTER FROM MERCEDES-BENZ, STATING THAT PARTS STILL WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076379March 5, 2018
AIR BAGS
I HAVE RECEIVED SEVERAL NOTICES IN REGARDS TO REPLACING THIS PASSENGER AIRBAG AND THEY KEEP TELLING ME THAT THIS PART IS STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075107February 26, 2018
AIR BAGS
TAKATA RECALL - THE RECALL HAS BEEN ONGOING FOR OVER TWO YEARS AND STILL NO REPLACEMENT PARTS AVAILABLE. NOW THERE IS A SECOND RECALL FOR THE PASSENGER SIDE AIRBAG AND PARTS ARE NOT AVAILABLE FOR IT EITHER. IF THIS IS NOT AN EMERGENCY THEN WHY THE RECALL. IF IT IS AN EMERGENCY THEN WHY IS IT TAKING SO LONG TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074162February 21, 2018
ELECTRICAL SYSTEM
SECURITY MODULE FAILED WHICH LOCKED STEERING AND PREVENTED CAR FROM STARTING. HAD TO TOE TO DEALER AND REPAIR WAS $1000. MANY COMPLAINTS AND HUNDREDS OF SIMILAR FAILURES ON THIS AND C CLASS MODELS ON INTERNET. THIS FAILURE STRANDED MY WIFE IN ANOTHER CITY AND SHOULD BE CONSIDERED A SAFETY DEFECT. VEHICLE HAD JUST BEEN DRIVEN TO A DOCTOR VISIT BUT REFUSED TO START AFTER VISIT. MERCEDES ROADSIDE ASSISTANCE TECHNICIAN KNEW EXACTLY WHAT WAS WRONG WHEN CALLED TO THE CAR AND STATED HE HAD SEEN DOZENS OF THIS FAILURE IN ONLY THE PAST FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073802February 20, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF SCOTTSDALE (4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251, (480) 409-0409) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE AS WELL AS THE INTERIM NOTICE FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066947February 5, 2018
EXTERIOR LIGHTING
THE SCREEN GOES OUT GOES BLACK GETS HOT AND OVER HEATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066614February 2, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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