Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11182774February 27, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIMEFRAME; THEREFORE, THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINTMENT WITH A DEALER FOR MORE THAN TWO YEARS. MERCEDES-BENZ OF OWINGS MILLS (9727 REISTERSTOWN RD, OWINGS MILLS, MD 21117, 1-(844) 342-3678) STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182789February 27, 2019
AIR BAGS
TAKATA RECALL: WE RECEIVED A LETTER ABOUT THE AIRBAG RECALL OVER 15 MONTHS AGO AND THE DEALERS IN THE AREA DO NOT HAVE AIRBAGS TO REPLACE MINE. HOWEVER I STILL SEE NEW CARS HITTING THE ROADS WITH NEW AIRBAGS IN THEM. IT APPEARS THE MERCEDES COMPANY CAN FIND AIRBAGS FOR NEW BUYERS BUT NOT FOR THOSE THEY HAVE ALREADY GOT ON THE ROAD. I DO NOT FEEL SAFE RIDING IN THE PASSENGER SEAT OF MY ONLY CAR BECAUSE OF THIS DEFEAT. IS THERE ANYTHING THAT CAN BE DONE TO GET THIS SITUATION FIXED. I FEEL WE HAVE WAITED LONG ENOUGH TO GET THIS REPAIR DONE. I WAS TOLD THAT WHEN THEY GET THE PART AND I BRING IT IN FOR REPLACEMENT THEY WILL PAY FOR HALF OF ANY OTHER REPAIRS I MAY BE NEEDING AS SOME GESTURE OF MY HAVING TO WAIT SO LONG, BUT THEY STILL HAVE NO IDEA WHEN THERE WILL BE ANY REPAIR PARTS AVAILABLE. I KNOW THEY DON'T REALLY CARE IF SOMEONE DIES IN AN ACCIDENT, THEY HAVE THE MONEY TO COVER ANY LAW SUIT. THE RISK IS ONE THEY ARE WILLING TO TAKE, HOWEVER I DON'T THINK I WANT TO BE ONE OF THE PEOPLE THAT DIES. PLEASE LET ME KNOW IF YOU CAN BE OF ANY HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182830February 27, 2019
AIR BAGS
I HAVE BEEN GETTING NOTICES REGARDING THIS RECALL SINCE I PURCHASED THIS VEHICLE. I CALL AND CALL AND THEY TELL ME NO REMEDY YET !?!? I HAVE HAD SO MUCH ANXIETY OVER THIS ISSUE.. MYSELF AND MANY OF MY LOVED ONES, INCLUDING MY HUSBAND, PARENTS AND CHILDREN, RIDE IN THIS VEHICLE AND THE WARNINGS I RECEIVE SAY THIS MALFUNCTION MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. AND YET NO REMEDY!!! I DO NOT WANT TO BE WRITING THIS AFTER A FATAL ACCIDENT OCCURS! PLEASE TELL ME HOW YOU ARE GOING TO REMEDY THIS THIS SITUATION AND SOON!!!! I AM HAVING AN EMOTIONALLY DIFFUCULT TIME BEING IN THE VEHICLE AND CANNOT STOP THINKING THAT I AM IN A VEHICLE THAT COULD KILL ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182849February 27, 2019
AIR BAGS
"TAKATA RECALL" . MY DEALER IS TELLING ME THAT THE EARLIEST REPLACEMENT DATE IS MAY 2020. I DO NOT BELIEVE THAT WOULD BE CONSIDERED TIMELY AND THEORETICALLY I AM DRIVING A TICKING TIME BOMB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182608February 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT CHECKED HIS VIN ONLINE AND DISCOVERED THAT IT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT SPOKE WITH MERCEDES-BENZ OF GEORGETOWN (7401 1-35, GEORGETOWN, TX, 78626, (512) 930-6150) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182302February 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KNOXVILLE MERCEDES-BENZ (10131 PARKSIDE DR, KNOXVILLE, TN 37922, (865) 777-2222) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182318February 25, 2019
AIR BAGS
I AM TOLD MY MY DEALER THAT IT COULD BE YEARS BEFORE MY AIRBAGS ARE REPLACED. THIS IS NOT WHAT I CONSIDER TO BE A "TIMELY MANNER".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181978February 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: TBD, MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181801February 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF HUNT VALLEY (9800 YORK RD #2, COCKEYSVILLE, MD 21030, (410) 306-7080) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181602February 21, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE AIR BAGS AND STATED THAT THE RECALL EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. MERCEDES-BENZ OF ANNAPOLIS (1920 FOREST DR, ANNAPOLIS, MD 21401) STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181616February 21, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SACRAMENTO (1810 HOWE AVE, SACRAMENTO, CA 95825, (888) 479-0451) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181704February 21, 2019
AIR BAGS
TAKATA RECALL - TO WHOM IT MAY CONCERN, WE JUST RECEIVED A RECALL INTERIM NOTICE BUT IT STATES THERE ARE NO REMEDY PARTS AVAILABLE AND NO ACTION DATE GIVEN. IT SIMPLY TELLS US WE HAVE TO KEEP WAITING, BUT HOW CAN THIS BE ALLOWED WITH SUCH A SAFETY ISSUE AS THIS HUGE TAKATA PROBLEM? WE KNOW THE NHTSA IS VERY AWARE OF THIS, BUT WE STILL HAVE TO PASS ON OUR COMPLAINT AND UNSETTLING FEELING OF THIS WAITING GAME. WE ARE WAITING TO HAVE THIS REPAIRED OR WAITING FOR A MEMBER OF OUR FAMILY OR FRIENDS TO BE KILLED. THANKS FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181102February 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677, (949) 416-2438) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181150February 19, 2019
AIR BAGS
TAKATA RECALL FILING A COMPLAINT TO STATE THAT THE PROJECTED REPAIR DATE FOR MY VEHICLE IS IN AN UNREASONABLE AMOUNT OF TIME. I WAS GIVEN THE DATE OF MAY 2020 FOR A FIX TO OUR VEHICLES ISSUE. THIS MAKES DRIVING THE VEHICLE CHALLENGING AS I HAVE A FAMILY AND YOUNG CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181137February 19, 2019
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING OVER 3 YEARS FOR THE DEFECTIVE AIRBAGS IN MY VEHICLE TO BE REPLACED. THIS IS A RIDICULOUS AMOUNT OF TIME TO WAIT FOR THE REPAIR OF SUCH A DANGEROUS SAFETY PROBLEM. THOUGH TAKATA MADE THE DEFECTIVE AIRBAG, MERCEDES BENZ SOLD THE VEHICLE AND SHOULD BE ACCOUNTABLE FOR REPAIRING THE DEFECT IN A REASONABLE AMOUNT OF TIME. THAT TIME HAS ALREADY PASSED. IN A RECENT LETTER MERCEDES INDICATED THAT "[MY] SAFETY IS OF UTMOST CONCERN TO MERCEDES BENZ". MB SHOULD NOT BE ALLOWED TO SELL ANOTHER NEW VEHICLE IN THE UNITED STATES UNTIL THEY HAVE RELIED THE POTENTIAL DANGEROUS OF ALL DEFECTIVE AIRBAGS INSTALLED IN THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180071February 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. OURISMAN CHEVROLET OF ROCKVILLE (807 ROCKVILLE PIKE, ROCKVILLE, MD 20852, (301) 637-6496) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180159February 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS), WHICH INDICATED THAT THE PART WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179812February 13, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUTOBAHN MOTORS (700 ISLAND PKWY, BELMONT, CA 94002, (844) 896-1944) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179828February 13, 2019
AIR BAGS
THE RECALL WAS ISSUED IN FEBRUARY OF 2016 AND IS STILL UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179845February 13, 2019
AIR BAGS
TAKATA RECALL. HELLO, PLEASE HELP. WE HAVE RECEIVED NOTIFICATION OF THE POTENTIAL SERIOUS INJURY OR DEATH RISK POSED BY THE AIRBAG INSTALLED IN THE VEHICLE AND THAT MERCEDES BENZ USA HAS NO PARTS AVAILABLE TO ADDRESS THESE GRAVE RISKS. PLEASE PUT PRESSURE ON THEM TO ADDRESS THIS SITUATION WHICH IS WHOLLY UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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