Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11193100April 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING THE LOCAL DEALER (MERCEDES- BENZ OF SOUTH ATLANTA, 3775 ROYAL SOUTH PKWY, ATLANTA, GA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193160April 1, 2019
AIR BAGS
TAKATA RECALL--THIS RECALL IS NOW ABOUT 3 YEARS OLD AT LEAST BUT THERE STILL SEEM TO BE NO REPLACEMENT PARTS. WHAT ARE YOU OR MERCEDES-BENZ DOING ABOUT THIS? PEOPLE ARE BEING INJURED--MERCEDES ITSELF DOES NOT YET HAVE AN INCIDENT--BUT IS IT REALLY WISE TO WAIT UNTIL SOMEONE IS INJURED OR KILLED? I HAVE TO ENTER A DATE AT THE BOTTOM OF THIS FORM BUT NO DATE IS RELEVANT SO IT IS A RANDOM DATE JUST TO BE ABLE TO SUBMIT THIS FORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192602March 30, 2019
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING TWO YEARS FOR THE MERCEDES DEALER ON ATLANTIC BLVD IN JACKSONVILLE, FL TO REPLACE MY TAKATA AIRBAGS, ALWAYS GET THE SAME ANSWER, PARTS ARE NOT AVAILABLE. I DO NOT WANT MY NEXT COMPLAINT TO BE THAT SOMEONE HAS DIED IN MY AUTOMOBILE DUE TO EXPLODING AIRBAG INFLATORS; CAN YOU HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192383March 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN MERCEDES-BENZ (LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 574-5053) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192460March 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ SOUTH BAY (3311 PACIFIC COAST HWY, TORRANCE, CA 90505, (310) 513-5300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191941March 27, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VIN DEVERS AUTOHAUS OF SYLVANIA (LOCATED AT 5570 MONROE ST, DRIVEWAY 1, SYLVANIA, OH 43560, (888) 847-9535) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191985March 27, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF COLUMBUS (7470 VETERANS PKWY, COLUMBUS, GA 31909, (706)-256-6100) AND THE MANUFACTURER WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191653March 26, 2019
AIR BAGS
TALKING TOMERCEDES AND A VAST MAILINGS I RECEIVED OVER THE PAST 2 YEARS. MERCEDES IS TELLING ME THERE ARE NO REPLACEMENTS FOR THE AIR BAGS. I HAVE BEEN PATIENT AND THEY NOW ARE SAYING IT MIGHT BE ANOTHER 2 YEARS TO RESOLVE. I ASKED IF I TRADED CAR INTO MERCEDES. THEY SAID THEY DO NOT WANT THE CAR BECAUSE OF RECALL AND WOULD WHOLESALE. AT THIS POINT I AM AT A LOSS. MERCEDES DOES NOT HAVE THE CONSUMERS SAFETY IN MIND. THEY CAN NOT INSURE THAT AIR BAG WILL NOT CAUSE INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938308March 25, 2019
AIR BAGS
2010 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DEFECTIVE AIRBAG. *SMD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190920March 22, 2019
AIR BAGS
TAKATA RECALL MANUFACTURER RECALL NUMBERS 2018030010 AND 2018030011 NHTSA RECALL NUMBERS 17V017 AND 16V081 I CALLED MERCEDES OF TUCSON, AZ TO SCHEDULE AN APPOINTMENT TO ADDRESS THE OPEN RECALLS ON MY VEHICLE. I WAS TOLD BY THE SERVICE PERSON WITH WHOM I SPOKE THAT MY AIRBAGS COULD BE ORDERED AND I COULD BE SCHEDULED TO ADDRESS THE RECALLS THE FIRST WEEK OF APRIL 2019; HOWEVER, I HAD TO CALL HER BACK TO PROVIDE MY VIN SO SHE COULD VERIFY THE RECALLS. WHEN I CALLED BACK AND PROVIDED MY VIN, I SPOKE WITH A DIFFERENT PERSON AND SHE INFORMED ME THAT THERE WERE NO OPEN RECALLS, WHICH WAS COMPLETELY FALSE. I TOLD HER THAT I WANTED SOMETHING IN WRITING THAT THERE WERE NO OPEN RECALLS, BECAUSE THAT CONFLICTED WITH THE SAFETY RECALL NOTICE I RECEIVED IN 2018, AND THE RECALL INFORMATION FOR THE VIN ON NHTSAS WEBSITE, WHICH I HAD JUST VERIFIED. SHE SAID SHE WOULD ASK MANAGEMENT ABOUT GETTING SOMETHING IN WRITING FOR ME. A CLIENT RELATIONS REP CALLED ME AFTER THAT DISCUSSION TO CONFIRM I DID HAVE TWO OPEN RECALLS. SHE FURTHER INFORMED ME THAT PARTS ARE UNAVAILABLE UNTIL SEPTEMBER 2019, AND THEY CAN'T EVEN ORDER PARTS UNTIL THEN; THERE IS NO ORDER QUEUE. MY FIRST CONCERN IS THAT THEIR PEOPLE ARE GIVING FALSE INFORMATION REGARDING A POTENTIALLY DEADLY RECALL NOTICE (I.E. STATING THERE ARE NO OPEN RECALLS). THE CLIENT RELATIONS PERSON EXPLAINED THAT THEY HAVE TWO PARTS PEOPLE WHO ARE NEW, AND ONE OF THEM SEEMINGLY "VERIFIED" THERE WERE NO OPEN RECALLS. THE FACT THAT WHICHEVER ONE VERIFIED THE RECALLS IS NEW IS IRRELEVANT. THEY NEED TO UPDATE THEIR PROCESS AND SYSTEM, AS I WAS TOLD THE VERIFICATION WAS DONE IN THEIR SYSTEM, NOT NHTSAS WEBSITE. SECONDLY, GIVEN THE AMOUNT OF TIME THAT HAS ELAPSED SINCE THE INITIAL RECALL, I HAVE TO WAIT AN ADDITIONAL SIX MONTHS FOR REPAIR, AND THE PARTS MAY NOT EVEN BE AVAILABLE THEN, I WAS TOLD. THAT IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190452March 21, 2019
AIR BAGS
TAKATA RECALL HAS BEEN ISSUED SEVERAL TIMES. EACH TIME, MERCEDES SAYS NO FIX IS AVAILABLE PLEASE STAY IN TOUCH. THEY WILL NOT SAY WHETHER MY SPECIFIC VEHICLE HAS THE PROBLEM OR, IF IT DOES, HOW LONG I HAVE TO DRIVE WITH FEAR OF PASSENGER DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190304March 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ORLAND PARK AT 708-460-0400 (LOCATED AT 8430 W 159TH ST, ORLAND PARK, IL 60462) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190731March 19, 2019
AIR BAGS
LETTER FROM SENATOR VAN HOLLEN ON BEHALF OF CONSTITUENT REGARDING HER DIFFICULTIES WITH HER MERCEDES BENZ WHICH HAD A RECALL AND THE AVAILABLE PARTS WON'T BE READY UNTIL 2020 ACCORDING TO DEALERSHIP. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189739March 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2019. AFTER CONTACTING MERCEDES-BENZ OF BEAVERTON (9275 SW CANYOR RD, PORTLAND, OR), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187107March 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WEST CHESTER (5897 MUHLHAUSER RD, WEST CHESTER TOWNSHIP, OH 45069, (513) 870-1000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186756March 14, 2019
UNKNOWN OR OTHER
DIESEL EMISSIONS FALSE POSITIVE OR SUSPECT SOFTWARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186803March 14, 2019
AIR BAGS
TO WHOM IT MAY CONCERN: AFTER RECEIVING YOUR LETTER, I CONTACTED THE LOCAL DEALER REGARDING THE TAKATA RECALL FOR THE AIRBAGS, AND THE DEALER IN NORTH HOUSTON MERCEDES BENZ MENTIONED THAT RIGHT NOW THE RECALL IS WORKING ON CAR MODELS FROM 2010-2011 WHICH TYPICALLY REPRESENTS A TIME FROM OF MORE THAN 8-MONTHS FOR MY CAR TO HAVE SERVICE REGARDING THIS RECALL. IN AN ATTEMPT TO EXPEDITE THIS PROCESS, WHAT CAN BE DONE TO ENSURE SAFETY FOR THE DRIVER AND PASSENGERS IN THE MEANTIME. I AM SHOCKED THAT THE SERVICE TIME IS MORE THAN 8 MONTHS BECAUSE IN THE EVENT OF AN ACCIDENT, THE PROTECTION IS NOT SECURE. WHAT CAN BE DONE TO REMEDY THIS SITUATION WITHIN A SHORTER TIME FRAME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186893March 14, 2019
STRUCTURE:BODY
THE CLEAR COAT IS BUBBLING AND PEALING OFF. WHEN I CALLED THE FACTORY ABOUT THIS ISSUE THEY SAID I WOULD NEED TO GO THROUGH THE DEALER. I CALLED TWO LOCALE DEALERS AND THEY BOTH SAID THEY DO NOT DO ANY BODY OR PAINT WORK . THEY DEFERRED ME TO LOCAL BODY SHOPS THEY HAVE NO TIES TO THE FACTOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186901March 14, 2019
AIR BAGS
TAKATA RECALL - MERCEDES I'VE JUST RECEIVED A LETTER STATING MY 2015 MERCEDES GLK 350 HAS OR MAY HAVE A FAULTY PASSENGER SIDE AIRBAG OR INFLATER RELATED TO TAKATA'S POOR QUALITY STANDARD. I CHECKED WITH MERCEDES AND THEY DON'T FORESEE REPLACEMENT PARTS BEING AVAILABLE UNTIL MAY 2020, WHICH IS WHOLLY UNACCEPTABLE IN SCOPE. I UNDERSTAND THIS RECALL HAS BEEN INITIATED VOLUNTARILY DUE TO TAKATA'S HISTORY AND THERE HAVE NOT BEEN ANY MERCEDES INCIDENTS, HOWEVER IF THE PART IS CONCERNING ENOUGH FOR A RECALL I AM EXTREMELY DISSATISFIED THAT IT COULD TAKE OVER A YEAR TO REMEDY IT AND I COULD BE POTENTIALLY PUTTING MYSELF OR FAMILY AT RISK. I UNDERSTAND THE SCOPE OF THIS ISSUE IS GLOBAL AND OF A NEW SCALE, BUT THAT DOES NOT ABSOLVE MBUSA OF PROVIDING AN EXPEDIENT SOLUTION; ALSO IT SEEMS ALL MANUFACTURERS HAVE BEEN AFFECTED BY THIS OVER MULTIPLE YEARS-- WHY HAS THERE BEEN SUCH POOR SUPPLY CHAIN ACCOUNTABILITY AND WHY HAVE ALL BRANDS BEEN USING ONLY THE SAME MANUFACTURER FOR CRITICAL LIFE SAFETY? THERE NEEDS TO BE MORE STRINGENT OBSERVATION OF THIS IN THE FUTURE. FURTHERMORE, THIS IS A 2015 VEHICLE, AND MERCEDES INFORMED ME VIA THE PHONE THAT AN INVESTIGATION WAS INSTITUTED IN 2016 BUT NOTHING WAS BORNE OF IT; I AM CONFUSED ABOUT HOW NOW IN 2019 WE ARE REACHING THE POINT OF RECALL WITHOUT AN INCIDENT, AND ALSO SINCE I HAVE PURCHASED THE VEHICLE AFTER 2016 WHY THERE WAS NO MENTION AT ALL OF THIS BEING A POSSIBLE ISSUE. UNACCEPTABLE THAT MANUFACTURERS HAVE BEEN ABLE TO SKATE ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186527March 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE MERCEDES-BENZ WEBSITE INDICATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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