Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11319701March 30, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE SUNROOF SHATTERED WITHOUT IMPACT. NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER MERCEDES BENZ OF THE SOUTH MISSISSIPPI LOCATED AT (11619 BOBBY ELEUTERIOUS BLVD, D'IBERVILLE, MS 35940) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319620March 28, 2020
EXTERIOR LIGHTING
VEHICLE IS EQUIPPED WITH HALOGEN HEADLIGHTS WHICH ARE OF POOR PERFORMANCE. AS SUCH IT IS NOT POSSIBLE TO SEE THE ROADWAY. MERCEDES CLAIMS PERFORMANCE PER SPECIFICATIONS. AT HIGHWAY SPEEDS NOT ENOUGH LIGHTING TO ALLOW FOR A SAFE STOPPING DISTANCE. SITUATION WORSENS WITH RAIN OR SNOW MAKING THE LIGHTS ALMOST DISAPPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318956March 22, 2020
ENGINE
WHITE SMOKE DURING STARTUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318503March 17, 2020
UNKNOWN OR OTHER
PANORAMIC SUNROOF SPONTANEOUSLY "EXPLODED" WHILE DRIVING 60MPH ON THE FREEWAY. IT WAS A CLEAR, SUNNY MORNING WITH TEMPERATURES IN THE LOW 70'S. I WAS NOT NEAR AN UNDERPASS, NOR BEHIND ANOTHER VEHICLE. IT SOUNDED AS IF A CANNON WENT OFF INSIDE THE VEHICLE, FORTUNATELY THE SUN SCREEN WAS CLOSED OR I WOULD HAVE BEEN SHOWERED IN GLASS. MORE FORTUNATELY, I WAS ABLE TO PULL OVER SAFELY. THIS SUDDEN EXPLOSION COULD HAVE EASILY CAUSED ME TO VEER OFF THE ROAD OR INTO ANOTHER VEHICLE. THE GLASS APPEARED TO EXPLODE "UPWARD". THE CAR WAS TOWED TO MB DEALERSHIP, WHERE THE SERVICE DEPARTMENT STATES IT IS NOT CONSIDERED A WARRANTY ITEM. MY CONTACT WITH MB USA WAS EQUALLY DISAPPOINTING IN THEIR REFUSAL TO HAVE A FIELD REPRESENTATIVE LOOK AT THE VEHICLE. BASED ON THE MULTIPLE REPORTS/INCIDENTS ON NHTSA AND CONSUMER REPORTS, IT IS IMPOSSIBLE THAT MERCEDES-BENZ IS NOT AWARE OF THIS DANGEROUS STRUCTURAL AND/OR PARTS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317320March 10, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2020 MERCEDES BENZ GLE350. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT OR AT A STOP SIGN, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT WHILE SHIFTING INTO GEARS, THE VEHICLE LUNGED FORWARD. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING ON THE HIGHWAY AT UNDISCLOSED SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE BECAME PROGRESSIVELY WORSE AND THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PRINCETON LOCATED AT (2910 IS-1, LAWRENCEVILLE, NJ 08648), WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316741March 7, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WHILE DRIVING ON A LOCAL ROAD CLOSE TO MY HOUSE, THE VEHICLE STARTED SHOWING LOT OF ALERTS AND SUDDENLY THE PARKING BRAKE WAS ENGAGED AUTOMATICALLY WHICH STOPPED THE VEHICLE. LUCKILY, THE VEHICLE SPEED WAS VERY SLOW AS IT WAS EVENING AND RAINING WITH GOOD AMOUNT OF TRAFFIC ON THE LOCAL FORD ROAD. THIS WAS VERY SCARY, AD THINKING IF THIS HAD HAPPENED ON A HIGHWAY, THIS WOULD HAVE BEEN LIFE THREATENING. THE VEHICLE WAS TOWED TO THE MB ANN ARBOR MI DEALERSHIP WHICH IT WAS WORKED ON FOR ALMOST A MONTH. THE ISSUE WAS CONFIRMED, PLEASE SEE ATTACHED, BUT THE DEALERSHIP DOES NOT SEEM TO TAKE THIS ISSUE SERIOUSLY AS MANY OTHER ISSUES WERE DETERMINED AND STILL BEGGING DEALERSHIP TO FIX THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315337February 29, 2020
TIRES, TIRES:SIDEWALL
AROUND 1/24/2020, TIRE LOSS PRESSURE TO 32 PSI FROM 38 PSI. TIRE WAS INFLATED TO 38 PSI, BUT ONE WEEK LATER, THE TIRE LOST PRESSURE AGAIN. AFTER INFLATION, THIS TIME IT MAINTAINED THE PRESSURE A LITTLE BIT LONGER. BUT ON 2/21/2020, TIRE LOST PRESSURE AGAIN, AFTER INFLATION TO 38 PSI THIS TIME, THE SIDEWALL BUBBLE APPEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311443February 25, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2019 MERCEDES BENZ GLE400. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLAMP BEAM PROJECTED WAS INSUFFICIENT FOR SAFE VEHICLE OPERATION. THE VEHICLE WAS TAKEN TO MERCEDES- BENZ OF DANBURY LOCATED AT (100 FEDERAL RD, DANBURY CT.) WHO WAS UNABLE TO DETECT A FAILURE WITH THE HEADLAMPS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,500. UPDATE: THE CONSUMER STATED THAT THE ISSUES CONTINUED TO OCCUR BETWEEN NOV-DEC 2019. THE VEHICLE WAS RECALLED.*AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308730February 12, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON THIS 2017 MB GLE350 ARE A HAZARD. THEY DO NOT LIGHT UP THE ROAD WAY IN THE DARK AND ESPECIALLY IN THE RAIN. CURVY AND UNKNOWN ROADS ARE TREACHEROUS UNLESS THERE IS A CAR IN FRONT LEADING THE WAY. WE ARE NO LONGER DRIVING THIS CAR AT NIGHT. UNFORTUNATELY, I MUST DRIVE IT TO WORK IN THE DARK IN THE MORNINGS. THE DEALERSHIP, FELIX SABATES IN CHARLOTTE, NC, WILL NOT DO ANY FIX TO THE HEADLIGHTS. APPARENTLY WHEN WE BOUGHT THE CAR WE NEEDED TO PAY EXTRA FOR THE LIGHT PACKAGE THAT WORKS WHICH WAS NOT DISCUSSED OR OFFERED. THEY KNOW THERE IS A PROBLEM WITH THE LIGHTS BUT THEY ARE NOT ADDRESSING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307432February 6, 2020
ELECTRICAL SYSTEM
ONGOING ISSUE WITH THE INFORMATION MONITOR FREEZING, PARTICULAR TO THE NAVIGATION FUNCTION. SHUTS DOWN AND ATTEMPTS TO REBOOT REPEATEDLY. MB ATTEMPTED A FIX RE SOFTWARE, HOWEVER, ISSUE CONTINUES. SHUTTING OFF THE ENGINE, LEAVING PARKED FOR AN HOUR OR TWO DOES NOT CORRECT THE SYSTEM. MAY OCCUR SHORTLY AFTER BACKING OUT OF THE GARAGE OR SHORTLY AFTER BEGINNING TO DRIVE. OVERNIGHT PARKING SEEMS TO CORRECT THE IMMEDIATE ISSUE. DURING THIS TIME, ONLY OTHER FUNCTION THAT OPERATES IS THE RADIO; CANNOT USE VOICE COMMANDS, TELEPHONE BLUETOOTH, ETC. HAVE ALERTED MB DEALER IN SAN ANTONIO WITH COPY TO MB USA, HOWEVER, NO RESPONSES. GOOGLE SEARCH HAS INDICATED VARIOUS MODELS MAY HAVE EXPERIENCED SIMILAR ISSUES OVER SEVERAL YEARS, HOWEVER, NO INDICATIONS OF CORRECTIVE ACTION. PRUDENT TO ALSO CARRY A GPS ALTERNATIVE SUCH AS A MAP, GARMIN OR OTHER BRAND IN THE EVENT OF FAILURE WHILE ON A TRIP. THIS OCCURRED IN LATE NOVEMBER 2019 AND AGAIN JANUARY 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302179January 27, 2020
STRUCTURE:BODY
SHATTERED PANORAMIC SUNROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299184January 14, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
SINCE THE TIME I PURCHASED THIS CAR, THE BRAKES HAVE REPEATEDLY MADE LOUD SQUEALING NOISES. MERCEDES HAS REPEATEDLY EXAMINED THE CAR AND TOLD US IT IS FINE AND NOT DANGEROUS. THEY HAVE NEVER FIXED THE NOISE. HOWEVER, MORE RECENTLY IN DECEMBER 2019, THE CAR DEVELOPED A STRONG FUEL ORDER IN BOTH THE CABIN AND OUTSIDE THE VEHICLE. WE BROUGHT IT TO A MECHANIC WHO SAID IT WAS A PROBLEM WITH THE CLAMP AND THE FUEL LINE. HE CALLED THE LOCAL MERCEDES DEALER WHO TOLD HIM TO ADJUST THE CLAMP. THAT HAS NOT FIXED THE PROBLEM. THE SMELL IS VERY STRONG, AND I AM SCARED TO DRIVE THIS VEHICLE. FROM ONLINE SEARCHES, I HAVE FOUND OTHER PEOPLE SEEM TO BE EXPERIENCING THE SAME TYPE OF PROBLEM WITH MERCEDES CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290824December 23, 2019
PARKING BRAKE
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING APPROXIMATELY 20 MPH, THE PARKING BRAKE SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO ABRUPTLY STOP. THE PARKING BRAKE WOULD NOT DEACTIVATE AND THE VEHICLE WAS TOWED TO MERCEDES OF BENITA SPRINGS, FL (14610 TAMIAMI TRAIL, NAPLES, FL) WHERE IT WAS DIAGNOSED THAT THE PARKING SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE . THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283107December 1, 2019
SEAT BELTS
SAME ISSUE AS LAST YEAR'S RECALL - REAR SEAT PASSENGERS IN THE AFFECTED VEHICLES MAY NOT BE ABLE TO FASTEN THEIR SEAT BELTS. TRYING TO BUCKLE MY 7 YR OLD SON IN AND SEATBELT WILL NOT LOOSEN TO STRETCH ACROSS HIS BODY. HAS BEEN GOING ON NOW FOR ABOUT A WEEK OR TWO. HTTPS://WWW.NCCONSUMER.ORG/NEWS-ARTICLES/MERCEDES-BENZ-ISSUES-RECALL-FOR-GLC-VEHICLES-WITH-SEAT-BELT-ISSUE.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266982October 8, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION MADE THUMPING AND REVVING NOISES AND ALSO JOLTED WHEN DECELERATING AND SHIFTING INTO FIRST GEAR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF LANCASTER (5100 MAIN ST, EAST PETERSBURG, PA) WHERE THE TRANSMISSION WAS REPROGRAMMED, AND THE VALVE BODY AND TRANSMISSION FLUIDS WERE CHANGED; HOWEVER, THE FAILURES CONTINUED. THE VEHICLE WAS LATER TAKEN TO MERCEDES-BENZ OF ATLANTIC CITY (6623 EAST BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ) WHERE THE TRANSMISSION WAS REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252444August 30, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE350. WHILE DRIVING 25 MPH, THE CONTACT WAS UNABLE TO SEE A PEDESTRIAN CROSSING THE ROAD BECAUSE BOTH FRONT HEADLIGHTS WERE NOT ILLUMINATED BRIGHTLY ENOUGH. THERE WERE NO INJURIES OR WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED MERCEDES-BENZ OF ESCONDIDO (LOCATED AT 1101 W 9TH AVE, ESCONDIDO, CA 92025, (760) 745-5000) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,300. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241685August 5, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLE450 AMG. THE CONTACT STATED THAT THE FRONT WHEEL WELL LINER PIN/SCREW ON BOTH THE DRIVER AND PASSENGER SIDES WERE LOOSE, WHICH CAUSED THE WHEEL LINER TO MAKE CONTACT WITH THE TIRES WHILE DRIVING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MERCEDES-BENZ OF BUCKHEAD (2799 PIEDMONT RD NE, ATLANTA, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,001.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233002July 18, 2019
ELECTRICAL SYSTEM
COMMAND CONTROL UNIT IS FAULTY AFFECTING NAVIGATION, VOICE CONTROL, BLUETOOTH, AND VEHICLE APPS. ISSUE WAS PRESENT AT THE TIME OF PURCHASE AND SERVICE TECHNICIANS HAVE BEEN WORKING ON THE ISSUES FOR OVER A MONTH. ISSUES ARE PRESENT WHEN BOTH STATIONARY AND DRIVING. MAY AFFECT OTHER ELECTRICAL AND DRIVING SYSTEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210674May 29, 2019
AIR BAGS
SRS MALFUNCTION LIGHT POPPED UP WITH CAR NEVER BEING IN ANY SORT OF ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203655April 25, 2019
ENGINE, STEERING, SUSPENSION
I AM EXPERIENCING ISSUES WITH MY ACTIVE CURVE SYSTEM, THAT OTHER MB MODELS OF THE SAME YEAR AND CLASS ARE EXPERIENCING. SOME OF THE 2016 GLE'S HAVE BEEN RECALLED FOR THIS PARTICULAR ISSUE, BUT MY VEHICLE/VIN HAS NOT BEEN INCLUDED IN THE RECALL. I RECEIVE THIS ERROR MESSAGE WHEN TURNING A CURVE. MY VEHICLE IS UNDER WARRANTY AND MB WILL NOT PAY FOR THIS WITH MY CPO WARRANTY. THE DEALERSHIP HAS QUOTED ME $6984.00 TO FIX THE ISSUE. PLEASE INVESTIGATE THIS MATTER BECAUSE I THINK THAT MY VEHICLE/VIN SHOULD HAVE BEEN INCLUDED WITH THE CURRENT RECALL CAMPAIGN NUMBER 18V27200. MY ACTIVE CURVE SYSTEM HAS BEEN LEAKING OIL. I AM CONCERNED AS THIS IS A FIRE HAZARD AND SAFETY ISSUE. I CAN SMELL THE OIL BURNING AS WELL AS SEE IT FOAMING FROM THE FLUID CANISTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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