Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11012408August 2, 2017
SERVICE BRAKES
AFTER DRIVING MY 2006 E350 FOR 30MIN RETURN HOME BACK UP PARKING INTO MY DRIVE WAY MY BRAKE HAS REDUCED POWER. ERROR LIGHT "SERVICE BRAKE VISIT WORKSHOP" THEN CAR WILL NOT START BUT IN THE NEXT MORNING, IT STARTS? IT IS THE SAME PROBLEM AS THE SAFETY RECALL #20055110001 FOR 2005 BUT MY MODEL IS 2006 NOT YET RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012010August 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE; HOWEVER, THE CONTACT HAD NOT RECEIVED A RESPONSE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011804July 31, 2017
FUEL/PROPULSION SYSTEM
AFTER FILLING MY CAR WITH GASOLINE, I NOTICED A STRONG SWELL OF GASOLINE IN MY GARAGE WHEN I PARKED MY CAR. I HAD NEVER EXPERIENCED THE SMELL OF GASOLINE IN MY GARAGE AFTER FILLING UP MY GAS TANK IN THE PAST. I LEFT THE CAR IN THE GARAGE FOR AWHILE, BUT RETURNED TO A STRONGER SMELL OF GASOLINE. I TOOK THE CAR TO MERCEDES-BENZ OF BEVERLY HILLS IN CALIFORNIA FOR INSPECTION AND DIAGNOSIS. THE SERVICE ADVISOR INFORMED ME THAT THE FUEL FILTER SENSOR WAS BAD, AND IT MAY BE COVERED UNDER THE MANUFACTURE'S FREE RECALL DUE TO A FAULTY FUEL FILTER SENSOR. THE SERVICE ADVISOR INFORMED ME THAT HE HAD NUMEROUS CUSTOMERS WITH CARS NEEDING REPAIR RECENTLY FOR FUEL LEAK RELATED MALFUNCTIONS. HE ALSO STATED THAT HE HAD A CAR WITH A SIMILAR PROBLEM AS MINE BEING WORKED ON THE SAME DAY I BROUGHT MY CAR IN FOR SERVICE. THE SERVICE ADVISOR LATER CALLED ME AND STATED THAT MY CAR WAS NOT COVERED UNDER THE FREE RECALL FOR THE FUEL FILTER SENSOR, AND THAT IT WOULD COST ME $1,100.00 TO REPAIR THE CAR. THE SERVICE ADVISOR ALSO STATED THAT MY CAR WAS NOT COVERED UNDER THE FREE RECALL BECAUSE IT HAS A MEDAL GAS TANK INSTEAD OF A PLASTIC GAS TANK. WHAT DIFFERENCE DOES IT MAKE WHETHER THE GAS TANK IS MEDAL OR PLASTIC IF THE PART IS DEFECTIVE? I CHECKED OUT THIS WEBSITE AND FOUND THAT SEVERAL COMPLAINTS HAVE BEEN FILED FOR THE SAME MALFUNCTION WITH THE FUEL FILTER SENSOR CAUSING GAS TO LEAK. I HAVE BEEN A LOYAL CUSTOMER OF MERCEDES-BENZ FOR THE PAST 12 YEARS (I'VE OWNED TWO MERCEDES-BENZ THUS FAR). I WILL THINK TWICE ABOUT PURCHASING ANOTHER MERCEDES-BENZ IN THE FUTURE IF THEY DO NOT HONOR THE FREE RECALL FOR MY CAR FOR THIS DEFECTIVE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011004July 27, 2017
PARKING BRAKE, ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ E300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE PARKING BRAKE WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE DELRAY MERCEDES-BENZ DEALER WHO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/01/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011123July 27, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE PREMATURELY STOPPED BEFORE FULLY APPLYING THE BRAKE PEDAL. IN ADDITION, THE WARNING INDICATOR ILLUMINATED FOR THE BRAKE SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER (MALONES AUTOMOTIVE, 271 POWERS FERRY RD SE, MARIETTA, GA 30067, 678-236-3800) FOR DIAGNOSTIC TESTING. THE DEALER INITIALLY STATED THAT THERE WAS A MANUFACTURER RECALL, BUT LATER STATED THAT THERE WAS NO RECALL. THE DEALER INDICATED THAT THE MANUFACTURER HAD A SERVICE CAMPAIGN, BUT DID NOT SPECIFY IF THE VEHICLE WAS INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010739July 26, 2017
ENGINE
2012 E350 COUPE. CAR WAS MAKING AN ODD "CLUNKING" NOISE WHEN STARTED, BUT WOULD FADE OR IDLE OUT AFTER A COUPLE OF SECONDS. TOOK IT INTO MB SERVICE TODAY AND WAS JUST INFORMED THAT MY CAR HAS A CAMSHAFT PROBLEM AND IT'S WEARING ON THE RIGHT CYLINDER HEAD. SERVICE REP SAYS THEY HAVE SEEN SEVERAL CARS COME IN WITH THE SAME ISSUE. REPAIRS COST $9,000! SEEMS LIKE AN ENGINEERING/MECHANICAL DEFECT AS I WAS TOLD THERE WAS NOTHING I COULD HAVE DONE TO PREVENT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010389July 24, 2017
WHEELS
THE VEHICLE WAS BOUGHT USED WITH 10000 MILES IT NOW HAS APPROX 25000 SO IN 15000 I'VE HAD 6 TIRES CHANGED ON THE VEHICLES DO TO FLATS. IN ONE OF THE INSTANCE I GOT A DOUBLE FLAT AT THE SAME TIME AND SINCE THE TIRES ARE NEW ON THE VEHICLE I UNFORTUNATELY HAD TO REPLACE THE TIRES WITH THE SAME TIRES. THESE TIRE GO FLAT AT A BLINK THE SIDE WALLS ARE THIN AND GET SLICED EASLY THE TREAD PART OF THE TIRE GETS PUNCTUED EASILY AND OFTEN THE REPAIR SHOP TELLS YOU THAT THE FLATS HAVE DAMAGE THE TIRES AND CANNOT BE REPAIRED SO YOU HAVE TO BUY A NEW ONE @$275.00. I HAVE NEVER OWNED A VEHICLE THAT HAS HAD THIS MANY TIRE PROBLEMS. I BELIEVE THESE TIRES ARE DEFECTIVE AND ARE GOING TO CAUSE AN ACCIDENT BECAUSE THEY ARE EASILY DAMAGED. THERE ARE ALSO SEVERAL COMPLAINTS ONLINE ABOUT THESE TIRES AND CONTINENTAL NOT EVEN ACKNOWLEGING PEOPLES COMPLAINTS, SOME ONE NEEDS TO CHECK THESE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010311July 24, 2017
AIR BAGS, SEATS
HELLO, I AM WRITING IN CONCERNS FOR MY AIR BAG SAFETY ISSUES. MY LIGHT HAVE BEEN ON STATING THAT THERE IS A ISSUE WITH THE FRONT LEFT PANEL AIRBAG AND I INFORM NY DEALERSHIP OF THE LETTER I RECEIVED AND I WAS TOLD THAT I NEED MORE INFORMATION IN ORDER FOR THEM TO COVER THE COST TO REPAIR. PLEASE ADVISE. ALSO MY FRONT DRIVERS SEAT KEEP CRACKING. I HAVE HAD THE SPLITS REPAIRED TWICE AND NOW OTHERS HAVE APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006614July 20, 2017
UNKNOWN OR OTHER
SPORADICALLY THE CAR GOES INTO PARK WHILE THE VEHICLE IS IN MOTION. THIS HAPPENS WITH A SUDDEN JERK AND IS DANGEROUS TO THE OCCUPANT AND ALSO TO OTHER VEHICLES AS IT COMES TO A SUDDEN HALT IN THE MIDDLE OF THE ROAD. THIS IS DEFINITELY A SAFETY ISSUE AND CAN EVEN BE FATAL/OR CAUSE SERIOUS INJURIES TO THE OCCUPANTS OF THE VEHICLE AND TO THE OCCUPANTS OF OTHER VEHICLES. AT OTHER TIMES IT WILL KEEP SHIFTING TO PARK WHEN THE DRIVER PUTS IT INTO REVERSE OR DRIVE WHEN STATIONARY. TOOK IT TO THE DEALERSHIP AND THEY SAY THEIR DIAGNOSTICS DOES NOT SHOW A PROBLEM. WHEN WE CALLED MERCEDES THEY SAY THAT IF THE DEALER CANNOT SEE THE PROBLEM THERE IS NO PROBLEM. WE HAVE FINALLY BEEN ABLE TO MAKE A VIDEO RECORDING BUT UNFORTUNATELY THE FILE IS TOO LARGE TO ATTACH DUE TO THE POTENTIAL DANGEROUS OUTCOME WE REQUEST THAT THE HIGHER LEVEL MERCEDES ENGINEERS LOOK INTO AND IN THE MEANTIME THE VEHICLE SHOULD BE RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006356July 19, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT A STRONG FUEL ODOR WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE VEHICLE WAS REFUELED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK, PUMP AND CONNECTORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONATACTED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE, THEY INFORMED THE CONTACT THAT HER VIN WAS NOT INCLUDED IN THE SCOPE OF THERE INVESTIGATION (EA13003). NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11006183July 18, 2017
SEAT BELTS
THE SEAT BELTS DO NOT RETRACT AFTER USE. THE SEAT BELTS ARE CLEAN AND ARE NOT TWISTED BUT DO NOT RETRACT MAKING THEM DIFFICULT TO USE AND THEY DO NOT FIT SNUGLY AROUND THE BODY. THE FAILURE TO RETRACT HAPPENS BOTH WHEN THE VEHICLE IS STOPPED AND WHEN IT IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005942July 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT'S FATHER OWNS A 2011 MERCEDES BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF PORTSMOUTH AT 309 PORTSMOUTH AVE, GREENLAND, NH 03840, PHONE NUMBER: (603) 431-8585 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004880July 12, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHEN OPERATING THE VEHICLE WITH A FULL TANK OF FUEL, A FUEL ODOR WAS PRESENT INSIDE THE VEHICLE. IN ADDITION, THE VEHICLE WOULD NOT START AND WAS TOWED TO THE MERCEDES-BENZ OF AUGUSTA, GEORGIA DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 109,000. UPDATED 10/24/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE FUEL PUMP WAS REPLACED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004881July 12, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE AFTER THE VEHICLE WAS REFUELED. THE WALTERS MERCEDES-BENZ DEALER WAS CONTACTED AND CONFIRMED THAT IT WAS KNOWN ISSUE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004259July 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR, TEMECULA, CA 92591) WHO STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004040July 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (FT. PIERCE MERCEDES IN FT. PIERCE, FLORIDA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004133July 10, 2017
AIR BAGS
"TAKATA RECALL" I'VE RECEIVED 2 RECALLS CONCERNING DRIVER SIDE AIRBAG, BUT NO SOLUTION CONCERNING REPAIRS TO MY VEHICLE IN A TIMELY MANNER. I SPENT $66000.00 ON THIS CAR AND IT'S NOT SAFE TO DRIVE AND MY WIFE COMPLETELY FEARS DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003928July 9, 2017
VISIBILITY/WIPER
MY VEHICLE HAS THE DISTRONIC WITH LANE SENSING. THE OTHER DAY, THE AREA OF THE FRONT WINDSHIELD AROUND THE CAMERAS SPONTANEOUSLY BEGAN TO CRACK IN A CIRCULAR MANNER. NO OTHER CHIPS OR DINGS WERE PRESENT. WHEN I RESEARCHED THIS ISSUE ONLINE, I AM FINDING IT TO BE A VERY COMMON ISSUE. IT APPEARS IT CAN HAPPEN AT ANY TIME AND WITH REPLACEMENT GLASS AS WELL. MINE CRACKED ON A 95 DEGREE F DAY IN SOUTHERN CALIFORNIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001578June 27, 2017
AIR BAGS
TAKATA RECALL: I WAS NOTIFIED OF THIS RECALL REGARDING MY DRIVER SIDE AIRBAG ALMOST A YEAR AGO WITH NO CONTACT OR REMEDY SINCE. MERCEDES HAS ALSO REFUSED TO PROVIDE ALTERNATE TRANSPORTATION AT THE DEALER AND MANUFACTURER LEVEL, SAYING NO ONE HAS BEEN INJURED YET. I FEEL MERCEDES SHOULD TAKE RESPONSIBILITY FOR THE SAFETY OF ITS CUSTOMER AND PROVIDE LOANER VEHICLES WHILE WE WAIT FOR REPLACEMENT AIRBAGS. I DON'T FEEL MY LIFE SHOULD BE PUT AT RISK FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001831June 27, 2017
STRUCTURE:BODY
THIS VEHICLE IS. A 2014 MERCEDES BENZ E350 CABRIOLET ON THIS VECHILE THERE IS A LATCH ON FRONT SEATS THAT IF PULLED FORWARD WILL MAKE WAY TO ENTER REAR SEATS BEING THAT IDLY IS A TWO DOOR CAR THIS IS THE SAME LAY OUT FOR ACCESSING BACK SEATS FOR THE COUPE MODEL THE LATCH THAT MUST BE PULLED IS SOME KIND OF PLASTIC COVERED IN SOME KIND OF METAL. DECORATIVE MATERIAL THIS METAL HAS PEELED OF WITH NO CAUSE HE EDGES OF THIS METAL THAT IS DEFECTIVE ON THESE CARS IS EXTREMELY SHARP WE HAVE SEVERELY CUT ARE HANDS WITH OUT REALIZING THESE DEFECT WAS THERE I WAS INFORMED THAT OTHER CARS ALSO HAVE THESE PROBLEM IT IS A MAJOR SAFETY RISK BECAUSE IT IS A PART OF THE VEHICLE YOU MUST PHYSICALLY GRAB WITH YOUR HANDS TO HAVE BACK SEAT ACCESS THIS PATCH IS VERY DANGEROUSE PLEASE BE CARFULL IT CAN APPEAR OUT OF NO WHERE LIKE IT HAPPENED TO US EVERY THING WAS OK THEN THE METAL COATING JUST BECAME DEFECTIVE AND PEELING OF ON ITS OWN PS I HAVE BEEN TOLD FROM SERVICE ADVISORS THEY HAVE SEEN THIS BEFORE AND OTHER PEOPLE HAVE BEEN INJURED THE BROWN STUFF ON THE LATCH IS BANDAIDS WE PLACED THERE SO OUR CHILDREN DON'T GET INJURED FROM THE METAL
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0

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