Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11362804October 5, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362822October 5, 2020
FUEL/PROPULSION SYSTEM
THE FUEL TANK LEAKS STRONG GASOLINE VAPOR INTO THE PASSENGER COMPARTMENT AND OUTSIDE THE VEHICLE CREATING A FIRE HAZARD AND IMPERILS THE DRIVER'S ABILITY TO PROPERLY BREATHE. THE VAPORS ARE STRONGEST EVERYTIME THE FUEL TANK IS FILLED OVER HALF WAY. CURRENT REPAIRS ARE GOING TO COST $3000. THE MECHANIC SAYS THE ROOT CAUSE IS THE CALIFORNIA EMISSIONS REQUIRED COMPONENTS THAT ARE NONSTANDARD. THERE ARE NO PICTURES AS THE LEAKY FUEL TANK IS CONCEALED UNDER THE BACK SEAT, BELOW WHERE MY CHILDREN SIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362156October 1, 2020
SERVICE BRAKES
BRAKES FAILED, RED WARNING LIGHT ALERTED ME, I MANAGED TO STOP THE CAR ON A SLIGHT INCLINE WITH EMERG BRAKE HELP. LUCKILY I WAS GOING SLOWLY ON A CITY STREET. CAR WAS TOWED TO MERCEDES IN RICHMOND VA . THEY FOUND NOTHING WRONG AND RESET THE CODE. SAID IT WAS FINE TO DRIVE. WHEN I QUESTIONED THIS, THEY SAID THEY COULD BLEED THE BRAKE LINE, EVEN THOUGH THEY ADMITTED AIR IN THE LINE WOULD NOT ACTIVATE RED BRAKES FAILED WARNING LIGHT. MB RICHMOND VA STATED THAT THEY THOUGHT THE PROBLEM WAS THE SBC UNIT, BUT BECAUSE THE 'WRONG CODE' INDICATING THE SBC UNIT WAS AT FAULT, SHOWED UP, THEY WERE NOT REQUIRED TO PERFORM THE WARRANTY WORK (GOOD FOR 25 YEARS )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362285October 1, 2020
UNKNOWN OR OTHER
ON SUNDAY 9/13 DRIVING AT 55 MPH ON THE HIGHWAY I HEARD WHAT SOUNDED LIKE A GUNSHOT AND THEN GLASS JUST FELL ON ME FROM EVERYWHERE CAUSING ME TO SWERVE ALL OVER THE ROAD AND I THOUGHT IT HAD TO BE SOMETHING I FELL OFF THE 18 WHEELER TRACTOR TRAILER NEAR ME AND I CHASED HIM DOWN AND HE ALMOST RAN ME OFF THE ROAD AND KILLED ME WE GOT INTO AN ALTERCATION ONLY TO FIND OUT IS A DEFECT FROM MERCEDES. IF SOMEONE COULD PLEASE CALL ME [XXX]OR EMAIL ME AT [XXX]. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11362034September 30, 2020
UNKNOWN OR OTHER
AFTER DRIVING FOR 1 HOUR, BACK SEAT SHELF SPEAKER MADE A LOUD POPPING AND HUMMING NOISE AND EMITTED A STRONG BURNING SMELL. TRUNK OPENED AND CONFIRMED SMOKE COMING FROM REAR AMPLIFIER, STRONG SMELL OF PLASTIC MELTING AND SPEAKERS WERE TOO HOT TO TOUCH. DISCONNECTED AMPLIFIER FROM BATTERY AND TOOK VEHICLE TO DEALER WHO CONFIRMED. DEALER RE-HOOKED AMPLIFIER TO BATTERY, CONFIRMED THAT AMPLIFIER WAS INDEED SMOKING AND SPEAKERS WOULD NEED REPLACING AS WELL. VEHICLE ONLY HAS 57,750 MILES AND IS OUT OF WARRANTEE. LOCAL DEALER MAINTENANCE REPRESENTATIVE AGREED THAT A VEHICLE WITH SUCH LOW MILEAGE SHOULD NOT BE CATCHING FIRE BUT DEALER WOULD NOT COVER COST OF REPAIR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11361484September 28, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING AND STOPPING AT A RED LIGHT, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK. THE FAILURE RECURRED FOUR TIMES WITHIN A HALF AN HOUR. THE GEAR SHIFT INDICATOR INDICATED THAT THE VEHICLE WAS IN PARK. THE CONTACT SHIFTED THE VEHICLE INTO DRIVE TO MOVE FORWARD AFTER THE TRAFFIC LIGHT CHANGED. THE CONTACT DROVE THE VEHICLE BACK TO HER RESIDENCE. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS REFERRED TO MERCEDES-BENZ MANHATTAN (770 11TH AVE, NEW YORK, NY 10019 (646) 846-6402). THE DEALER STATED THAT THE ELECTRONIC ENGINE SWITCH NEEDED TO BE REPLACED. THE CONTACT WAS PROVIDED A REPAIR ESTIMATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,610.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361531September 28, 2020
ELECTRICAL SYSTEM
WEATHER WAS HOT AND HAD BEEN DRIVING ON HIGHWAY FOR HOURS AT TIME OF INCIDENT. SPEAKERS STARTED POPPING WITH SOUND LIKE GUNFIRE. SMELLED LIKE ELECTRICAL FIRE WAS HAPPENING THEN SOME SMOKE SEEN. STOPPED CAR. STILL HEARD POPPING SEVERAL MINUTES AFTER CAR TURNED OFF AND EXITED CAR. MECHANIC WAS CALLED AND FOUND POPPING IN SPEAKERS AND ESPECIALLY REAR DECK BASS SPEAKERS. HE RECEIVED 2 SMALL 2ND DEGREE BURNS AFTER TOUCHING THEM WITH BACK OF HIS HAND. HE DISCONNECTED BASS SPEAKERS AND PROBLEM WAS MOSTLY SOLVED THOUGH SIMILAR BUT SINGLE POPS STILL PERIODICALLY CONTINUE ON/NEAR OTHER SPEAKERS IN CAR. WILL PROBABLY HAVE SAME FAILURE ISSUE ON REMAINING SPEAKERS IN NEAR FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361345September 27, 2020
AIR BAGS
CAR PURCHASED 12\18,DEALER SAID HE HAD SAME PROBLEM WITH RECALL I SHOULD CALL MERCEDES. MERCADES SAID THEY WERE WAITING FOR AIR BAGS TO COME IN.HAVE NOT GOT ANY NOTICE THAT PROBLEM IS FIXED.I AM LEFT WITH A CAR THAT I WILL NOT HAVE A FRONT PASSENGER. +
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360917September 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ E-350. THE CONTACT STATED THAT THERE WERE HIGH TEMPERATURE EMISSION FUMES COMING INTO THE ENGINE AND PASSENGER COMPARTMENTS. A MISSING BOLT THAT HOLDS THE EMISSIONS PORTIONS THAT ROUTS THE EMISSION FUMES OUT OF THE VEHICLE. THE ENGINE COMPARTMENT NOW HAD DAMAGE OF BURNED INSTALLATION, MELTED ELECTRICAL WIRING AND COMPONENTS AND THE FIRE WALL ALL HAVING TO BE REPLACED. THE DEALER (MERCEDES-BENZ OF WEST HOUSTON 1025 HIGHWAY 6 N, HOUSTON, TX 77079 (281) 492-5800) HAVE THE VEHICLE AND WERE PERFORMING THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,579.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11360826September 23, 2020
STRUCTURE:BODY
I RECEIVED SAFETY RECALL # 2020040011. I MADE AN APPOINTMENT AT BEVERLY HILLS MERCEDES FOR 9/23/20 AT 10:00AM.(PER LETTER SENT TO ME BY MERCEDEZ BENZ. (NHTSA RECALL #19V918). THE SERVICE MAN (I BELIEVE HIS NAME WAS TAMIR) TOLD ME THEY HAD NO LOANER FOR ME AND THAT 95% OF THE TIME THEY WILL DO NOTHING REGARDING THEIR RECALLS. I WAS STUNNED AT SUCH UNPROFESSIONAL AND UNETHICAL BEHAVIOR FROM A MERCEDEZ DEALER. I TOLD HIM TO GIVE ME MY CAR BACK AND WHY DID THEY MAKE MY APPOINTMENT IF THEY ARE NOT GOING TO HONOR THE SAFETY COMMITTMENTS IN GOOD FAITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360136September 21, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
AT AROUND 2.15 PM CST, I WAS DRIVING MY MERCEDES WESTBOUND ON I-694 TOWARDS MINNEAPOLIS AT ROUGHLY 70 MPH WHEN SUDDENLY MY E300 STALLED AND BY THE TIME I COULD FIGURE WHAT WAS WRONG, I LOST ALL POWER IN THE STEERING WHEEL. THE MERCEDES BRAKE ASSIST TRIGGERED A HARD BRAKE AND MY CAR STOPPED IN THE MIDDLE LANE ON THE FREEWAY. THE CAR BEHIND ME NEARLY MISSED ME AND AT THIS POINT EVERY LIGHT IN THE DASHBOARD LIT UP (I HAVE ATTACHED THE PICTURE BELOW). I TRIED HITTING ON THE IGNITION MULTIPLE TIMES BUT GOT NO RESPONSE. AT THIS POINT, I DECIDED NOT TO SIT IN THE CAR SINCE IT WAS TOO DANGEROUS WITH FAST ONCOMING TRAFFIC AND IT WAS ONLY GOING TO BE A MATTER OF TIME THAT SOMEONE WOULD REAR END ME. I STEPPED OUT OF MY CAR AND WHILE MULTIPLE CARS WERE APPROACHING ME AT HIGH SPEED FROM BOTH LEFT AND RIGHT LANES I FOUND A VERY SMALL WINDOW OF TIME (2-3 SECONDS) TO SPRINT FROM THE MIDDLE LANE OF I-694 TO THE SHOULDER. MY WORRY WAS STILL FAR FROM OVER AS MY CAR WAS STILL SITTING IN MIDDLE OF THE INTERSTATE AND NOW I WAS CONCERNED ABOUT THE SAFETY OF OTHER FOLKS WHO WERE TRAVELING IN MY DIRECTION. I SAW 12 TO 15 CARS ALMOST REAR END MY CAR. WHILE THIS WAS HAPPENING, I REALIZED MY PHONE WAS DEAD AND I WAS UNABLE TO CALL 911. I CONTINUALLY WAVED AT THE ONCOMING TRAFFIC TO ALERT THEM OF MY CAR AND REQUESTED THEM TO CALL 911. ABOUT 7 TO 9 MINUTES LATER, THE STATE HIGHWAY PATROL SHOWED UP AND BLOCKED TRAFFIC TO ASSIST ME WITH MOVING MY CAR TO THE SHOULDER. THESE 7 TO 9 MINUTES WERE THE MOST TRAUMATIC I HAVE EVER SEEN IN MY LIFE. I FELT HELPLESS, ANXIOUS, AND EXTREMELY STRESSED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359906September 19, 2020
FUEL/PROPULSION SYSTEM
I AM HAVING AN ISSUE WITH MY E350 (09), EVERY TIME I FILL UP MY TANK I CAN SMELL THE GAS. I DON'T SMELL IT INSIDE THE CAR BUT OUTSIDE THE CAR AND IT IS STRONG. IT IS REALLY STRONG THAT YOU THOUGHT THE GAS SPILLED. ONCE THE GAS GOES DOWN TO LIKE 3/4 OF A TANK THE ODOR WILL BE GONE. I TRIED TRACING WHERE THE GAS ODOR IS COMING FROM AND I THINK IT IS UNDER THE FENDER ON THE REAR DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360007September 19, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
ON SEPT. 10, 2020 WHILE DRIVING ON THE WESTBOUND LONG ISLAND EXPRESSWAY, NEAR EXIT 19,IN AN AFTERNOON RAINSTORM, MY 3 YEAR OLD MB E300 WAS FLOODED THROUGH THE REAR VIEW MIRROR MOUNT AND THE COLUMN ON THE DRIVERS' SIDE, SEPARATING THE WINDSHIELD AND DOOR. WATER CASCADED FROM THESE AREAS AND FLOODED THE FLOOR. ALL ELECTRONIC COMPONENTS ON THE FLOOR, UNDER THE FRONT SEATS, WERE SHORTED OUT. THIS BROUGHT THE CAR TO A COMPLETE AND SUDDEN STANDSTILL IN TRAFFIC ON THE HIGHWAY. THE ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT DRIVE OR MOVE, POTENTIALLY PUTTING MY LIFE IN JEOPARDY. THE SHIFT LEVER WOULD NOT PUT THE CAR INTO DRIVE, REVERSE OR NEUTRAL. THE CAR NEEDED A TOW ON A DOLLY OFF THE HIGHWAY AND IT CONTINUED TO RUN FOR HOURS. THE WINDSHIELD WIPERS WOULD NOT TURN OFF AND THE WINDOWS COULD NOT BE SHUT. JUST ABOUT EVERY WARNING LIGHT IN EXISTENCE WAS ON IN THE DASHBOARD. THE ENGINE WAS FINALLY SHUT DOWN, AFTER OVER 4 HOURS, WHEN THE CAR ARRIVED AT RALLYE MERCEDES BENZ IN ROSLYN, NY. THIS SUDDEN STOP, IN A RUNNING CAR, ON A LIMITED ACCESS HIGHWAY COULD OF BEEN DEADLY. THE CAR HAD RECENTLY BEEN SERVICED AT RALLYE MOTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355304September 16, 2020
ENGINE
ENGINE LIGHT CAME ON WHEN I WAS DRIVING. DID DIAGNOSTIC AND IT SAYS CAMSHAFT SENSOR PROBLEM. WHICH MEANS IT'S NOT ONLY THE DIESEL MODELS WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354892September 14, 2020
ELECTRICAL SYSTEM
WHILE DRIVING ON THE HIGHWAY THERE WAS A BURNING SMELL COMING FROM INSIDE THE CAR. MY SON PULLED OVER AND OPENED THE DRIVER SIDE DOOR THERE WAS SMOKE COMING FROM THE FRONT DOOR SPEAKER. WE FOUND SEVERAL COMPLAINTS ONLINE OF THE SAME ISSUE WITH SAME YEAR MAKE AND MODEL OF MERCEDES. WE BROUGHT IT TO RAY CATENA IN EDISON NJ EXPLAINED THE PROBLEM AND THEY STATED IT WAS NOT COVERED EVEN THOUGH THEY STATED A FAULTY AMPLIFIER AFTER TRYING TO REPLACE THE SPEAKER WHICH MELTED ON THEM AS WELL. THIS IS A DEFINITE SAFETY ISSUE AS MY SON COULD HAVE BEEN INJURED BE SO HE WAS DRIVING AT THE TIME. THIS WAS NOT A NORMAL WEAR AND TEAR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354666September 13, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EIS MODULE AND KEY FAILED WHILE ON FREEWAY, CAUSING CAR TO LOSE ALL GAUGES RADIO AND ENDING WITH NOT BEING ABLE TO START VEHICLE ON SIDE OF FREEWAY. NOW THIS IS GOING TO COST ME 1300 DOLLARS.. CAR HAS BEEN GREATLY TAKEN CARE OF AND WELL MAINTAINED. NO REASON THAT THIS SHOULD HAPPEN. I COULD OF WRECKED BC THE TURN SIGNALS STOPPED WORKING AS WELL IN THE FAST LANE WITH NO LEFT SHOULDER TO PULL OVER TO. DEADLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354566September 12, 2020
AIR BAGS
HAVE WAITED OVER 3 YEARS TO GET AIR BAG REPLACED; MERCEDES BENZ DEALERSHIP SAYS THEY ARE STILL WAITING FOR PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353741September 8, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING OVER A BUMP IN THE ROADWAY, A POPPING SOUND WAS HEARD COMING FROM THE PANORAMIC ROOF. THE VEHICLE WAS TAKEN TO NAPLETON AUTOWERKS OF INDIANA LOCATED AT 1349 INDIANAPOLIS BLVD, SCHERERVILLE, IN 46375, WHERE THE WHEELS WERE BALANCED AND THE BRAKES CHECKED HOWEVER, THE FAILURE RECURRED AND BECAME WORSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353696September 8, 2020
ENGINE, VEHICLE SPEED CONTROL, STEERING
WHILE DRIVING THE VEHICLE AT 40MPH ON A CITY STREET, ALL WARNING LIGHTS SUDDENLY CAME ON AND THE MOTOR STALLED. THE VEHICLE LOST ALL STEERING, BRAKING AND SPEED CONTROL. THE VEHICLE HAD TO BE REMOVED FROM THE ROAD BY A TOW TRUCK. IT WAS A DANGEROUS SITUATION AS THE VEHICLE LOST ALL CONTROLS WHILE IN MOTION. THE VEHICLE WAS LOCKED IN PARK AND DASH WARNING OF "PRE-SAFE CONDITIONS, DO NOT SHIFT."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353141September 4, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878) AND WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS MAY BECOME AVAILABLE IN NOVEMBER OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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