Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#10726435June 21, 2015
FUEL/PROPULSION SYSTEM
FILLED MY TANK, PARKED IN MY GARAGE, GAS SMELL WAS ALL OVER GARAGE AND ALL OVER INSIDE THE CAR.THE CAR WAS LEAKING GAS FROM UNDER THE BACK SEAT, IN THE SENDING UNIT. THIS IS REALLY DANGEROUS AND SHAMEFUL OF MERCEDES BENZ TO HAVE THIS DEFECT, WHICH I LATER FOUND OUT FROM A LOT OF POSTING ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726469June 21, 2015
FUEL/PROPULSION SYSTEM
AFTER FILLING UP THE CAR WITH GASOLINE, I CAN SMELL THE DISTINCT ODOR OF GASOLINE FROM OUTSIDE THE VEHICLE AROUND THE REAR PASSENGER DOOR AREA (DRIVER'S SIDE). I BELIEVE THAT FUEL IS LEAKING FROM THE FUEL FILTER SENDER UNIT, WHICH IS LOCATED UNDER THE BACKSEAT. A NEW STORY SHOWING THE PROBLEM IS HERE: HTTP://WWW.WSBTV.COM/NEWS/NEWS/LOCAL/MERCEDES-OWNERS-FIND-GASOLINE-POOLING-BACKSEAT/NDBZM/. MERCEDES IS REPLACING THESE COMPONENTS AS DESCRIBED IN NHTSA ACTION NUMBER : EA13003. I WENT TO A MERCEDES DEALERSHIP (DOWNTOWN LOS ANGELES MOTORS) AND SHOWED THE SERVICE CONSULTANT A PRINT OUT OF NHTSA ACTION NUMBER : EA13003. HE EXPLAINED THAT MY VEHICLE IS NOT COVERED BY THIS ACTION NUMBER. I CALLED MERCEDES CORPORATE AND WAS TOLD THAT MY VEHICLE IS NOT COVERED. I BELIEVE THAT MY VEHICLE HAS THE SAME SENDER UNIT THAT IS DESCRIBED IN NHTSA ACTION NUMBER : EA13003, SO I DO NOT UNDERSTAND WHY MERCEDES IS CLAIMING MY VEHICLE IS EXEMPT FROM THIS IMPORTANT SAFETY FIX. I WOULD LIKE MERCEDES TO REPLACE THE SENDER UNIT AND ANY COMPONENTS THAT ARE LEAKING GASOLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726361June 20, 2015
FUEL/PROPULSION SYSTEM
THE E350 MERCEDES BENZ HAS A DEFECTED SEAL GASKET ON THE TOP OF THE GAS TANK AND WHEN THE TANK IS FILLED, FUMES AND GAS WILL EXIT THIS OPENING IN THE FUEL TANK. THE FUMES ARE VERY STRONG WHEN PARKED IN THE GARAGE AND MERCEDES BENZ HAS ACKNOWLEDGED THIS DEFECT IN THEIR TANKS AND THE SUIT HAS BEEN SETTLED. THE BENZ DEALERS WILL NOT HONOR THE REPAIRS BECAUSE IT IS NOT VIN SPECIFIC AND STATES THE MY VEHICLE IS NOT COVERED. THE MERCEDES BENZ HAS EXTENDED THE WARRANTY ON THESE VEHICLES FOR THIS PURPOSE AND IT STATES THESE DETAILS IN THEIR LETTER TO ALL BENZ OWNERS. THE LETTER STATES ALL YEARS 2004 TO 2009 E350 VEHICLES BUT DOES NOT GIVE VIN DETAILS. PLEASE ADVISE WHAT MY NEXT STEP WILL BE. THE NHTSA ACTION NUMBER : EA13003 WHICH EXPLAINS IN DETAILS WHAT THIS VEHICLE DEFECT IS AND HOW MERCEDES BENZ WILL REPAIR AS AN EXTENSION OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726292June 19, 2015
ELECTRICAL SYSTEM
WE BOUGHT THIS CAR ABOUT A YEAR AGO THE CAR FLASHER AND WIPER CONTROLL ARM DOES NOT WORK ALSO THE HIGH BEAM DOES NOT WORK MY DAUGHTER WAS ON THE HIGHWAY STUCK IN A STORM AND THE WIPER DID NOT WORK AND THE LIGHT LOW BEAM AND THE FLASHER SHE ALSO ALMOST GOT INTO ACCIDENT FOR NOT ABLE TO USE THE FLASHER I HAVE CALLED MERCEDES CUSTOMER SERVICE AND THEY DO NOT WANT TO HELP EVEN WHEN I MENTIONED I WILL FILE A COMPLAINT WITH THE HIGHWAY SAFETY THEY DID NOT CAR .PLEASE LET ME KNOW IF THERE SOMETHING THAT CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726137June 19, 2015
POWER TRAIN, ENGINE
THE FRONT INNER TIRES GET CUPPING OVER THE TIME, I HAVE TO REPLACE THEM EVERY 10,000 MILES. ALL THE SUSPENSION PARTS ARE NEW PUT STILL THE PROBLEM GOING ON. IT IS A MANUFACTURING PROBLEM WITH THE HEAVY ENGINE GET THE LOAD ON THE POWER TRAIN AND WITH THE TIME IT LOSING AND MAKE THE TIRES CUPPING FROM THE INNER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726107June 18, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. AFTER REFUELING THE VEHICLE, THE CONTACT SMELLED A STRONG ODOR OF FUEL. THE FAILURE OCCURRED INTERMITTENTLY AND ONLY WHEN THE VEHICLE WAS REFUELED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725718June 17, 2015
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ E350. THE CONTACT STATED THAT THE TRUNK OF THE VEHICLE FAILED TO OPERATE WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT UNKNOWN ELECTRICAL WIRES IN THE TRUNK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725762June 17, 2015
FUEL/PROPULSION SYSTEM
I BELIEVE THERE IS A LEAK IN MY FUEL SENDING UNIT. FIRST, THE TANK LEVEL INDICATOR CIRCUIT IS UNRELIABLE BELOW A HALF TANK. SECONDLY, AFTER I TOP MY FUEL TANK OFF, THE CAR WILL RUN OUT OF GAS AFTER USING 19.5 TO 20 GALLONS. THE TANK IS 21.5 GALLONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725455June 16, 2015
WHEELS
BOUGHT VEHICLE IN SEPTEMBER 2013 THE CAR HAS LESS THAN 17K MILES.. I HAVE CHANGED THE TIRES ATLEAST 5 TIMES AND WHEELS ATLEAST 1 TIME. I HAVE BEEN TOLD THAT IT IS BECAUSE I HIT A POT HOLE, BUT NEVER IN MY OTHER CARS FOR YEARS AND 6 TIMES ON THIS IS IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724738June 11, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACTS OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724030June 8, 2015
FUEL/PROPULSION SYSTEM
GAS VAPOR LEAKS FROM THE CAR AND FILLS THE GARAGE AND HOUSE. THE VAPORS INCREASE WITH HIGHER TEMPERATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723059June 2, 2015
FUEL/PROPULSION SYSTEM
MY 2007 MERCEDES BENZ E350, BEGAN TO SMELL OF FUEL ON THE INSIDE AFTER A FILL UP. I TOOK THE VEHICLE IN TO FIND OUT WHAT THE ISSUE MIGHT BE AND WAS INFORMED THAT THE FUEL SENDING UNIT WAS NOT OPERATING PROPERLY. THE VEHICLE WAS REPAIRED, HOWEVER, THE SMELL OF FUEL STILL LINGERS IN THE VEHICLE. I HAVE LEFT THE WINDOWS DOWN FOR DAYS AT A TIME MONTH AFTER MONTH. I WENT AN OBTAINED SOME INDUSTRIAL STRENGTH AEROSOL AND THE SMELL STILL HAS NOT TOTALLY LEFT THE VEHICLE TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722091May 28, 2015
SERVICE BRAKES
I HAVE HAD A 2013 MERCEDES-BENZ E550 FOR NEARLY THREE YEARS NOW AND LIKE IT IN MANY RESPECTS EXCEPT ONE. IT BOTHERS ME EVERY TIME I DRIVE SO MUCH SO THAT I FEEL COMPELLED TO GET IT OFF MY CHEST. WHEN I SLOW THE VEHICLE TO AN IMPERCEPTIBLE CRAWL, THE AUTOMATIC ADAPTIVE BRAKE ASSIST KICKS IN, BRINGING THE VEHICLE TO A SUDDEN, ABRUPT AND JERKY STOP UNLESS THE GEAR IS IN NEUTRAL. IT IS ANNOYING, ESPECIALLY WHEN YOU HAVE GUEST PASSENGERS. IT REFLECTS POORLY ON THE DRIVER AND THE EMBARRASSMENT IS REGRETFUL. I HAVE OWNED AND OPERATED LUXURY CARS INCLUDING MERCEDES-BENZ FOR YEARS BUT HAVE NEVER EXPERIENCED THIS NUISANCE LIKE THIS. I COULD NOT UNDERSTAND THE JUSTIFICATION ON ACCOUNT OF SAFETY, CONVENIENCE OR COMFORT FOR MERCEDES-BENZ ENGINEER TO IMPLEMENT SUCH A MEASURE. I CAN UNDERSTAND THE BENEFIT OF BRAKE ASSIST IN A PANIC SITUATION, BUT THIS IS IN NO WAY CLOSE TO ANY SIMULATION OF A PANIC STOP. I COMPLAINED TO THE LOCAL MERCEDES-BENZ DEALER AS WELL AS MERCEDES-BENZ USA HEADQUARTERS ABOUT THIS ANOMALY AND THOUGHT THAT THEY MIGHT HAVE A TECHNICAL SERVICE BULLETIN AND COULD TWEAK THE COMPUTER FIRMWARE TO BYPASS ADAPTIVE BRAKE ASSIST AT NEAR ZERO SPEED. THEY TOLD ME THAT THEY COULD DO NOTHING WHEN THE DESIGNER INTENDED THE VEHICLE TO ACT THAT WAY. IS THIS AN EXAMPLE OF OVER-ENGINEERING OR OVERSIGHT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721901May 28, 2015
WHEELS:RIM
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ E350. WHILE DRIVING 70 MPH, THE RIMS WOULD COME OUT OF SHAPE AND DEFORM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIMS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717366May 19, 2015
FUEL/PROPULSION SYSTEM
I HAVE A VERY NOTICEABLE GASONLINE ODOR IN THE CABIN OF MY CAR AFTER EVERY GAS FILL UP. IT'S SO STRONG I GET HEADACHES SOMETIME. I THINK THIS WOULD BE A FIRE HAZARD WITH THIS LEAKY GAS GETIING TO OTHER ELECTRIC COMPONENT IN THE CAR. I'VE ONCE A FIRE IN THE INTAKE MANIFOLD COUPLE YEARS AGO. THE TOTAL REPAIR COST CAME OUT TO BE MORE THAN $4,000 FROM PENSKE MERCEDES IN WEST COVINA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717186May 18, 2015
ENGINE
WITH REFERENCE TO PREVIOUS EMAIL SHOP CALLED AND STATED THAT THE BALANCE SHAFT ON THE CAR IS BAD. ENGINE LIGHT DID NOT COME ON . PARKED CAR IN THE GARAGE TRIED TO START NEXT MORNING CAR CRANK BUT WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717180May 18, 2015
ENGINE
VEHICLE CRANK BUT WILL NOT START TOOK TO SHOP DIAGNOSTIC REVEALED A BAD CRANK SENSOR AND BAD SPROCKET/ CAM SHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716918May 17, 2015
FUEL/PROPULSION SYSTEM
2007 MERCEDES BENZ E350. OWNER/ OCCUPANTS SMELL GAS IN THE CABIN, AFTER FILL UP, UNTIL ABOUT 3/4- 1/2 TANK. SMELL SEEMS TO BE ORIGINATING FROM MID-REAR DRIVERS SIDE. ODOR IS PRESENT FROM 0 TO APPROX 45MPH (AT TIMES) WITH WINDOWS UP AND DOWN. REFERENCE NHTSA ACTION NUMBER: PE12001
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716054May 12, 2015
VEHICLE SPEED CONTROL, STRUCTURE:BODY
MY WIFE WAS AT THE FINAL STAGE OF PARKING THE CAR ,MEANS,SLOWING THE CAR BY PUSHING THE BREAK THE CAR IN THE PARKING SLOT.WHEN SHE WAS IN POSITION TO STOP THE CAR SUDDENLY GOT ACCELERATION UNCONTROLLED.TO AVOID HITTING THE CAR IN FRONT OF HER SHE TURN WHEEL TO THE RIGHT AND WITH MAX. SPEED CAR JUMPED THROUGH THE EDGES OF THE ISLAND WITH THE TREE .TREE STOPPED THE CAR AND CAR AND TREE WAS DESTROY .SHE WAS DISTRESS.SHOCK AND TILL NOW HAS A NIGHTMARES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10715221May 7, 2015
ENGINE
OIL COOLER LEAKING OIL. THIS IS A $2200.00 FIX. I SHOULD NOT BE EXPERIENCING THIS ON A $50,000.00 AUTOMOBILE WITH LESS THAN 100,000 MILES ON IT. MERCEDES BENZ MBUSA SHOULD BE FIXING THIS PROBLEM AT THEIR OWN EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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