Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11291276December 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE ENGINE HAD BEEN SHUTTING OFF EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. IN ADDITION, SEVERAL UNKNOWN WARNING INDICATORS WOULD ILLUMINATE FOR NO REASON. MERCEDES-BENZ OF GEORGETOWN (7401 S INTERSTATE 35, GEORGETOWN, TX 78626, (512) 930-6150) STATED THAT THE ENGINE WAS DEFECTIVE. THE DEALER STATED THAT THEY PREVIOUSLY REPAIRED THE ENGINE UNDER WARRANTY AND WOULD NOT DO IT AGAIN. MERCEDES-BENZ OF AUSTIN (6757 AIRPORT BLVD, AUSTIN, TX 78752, (512) 220-0940) CALLED THE OTHER DEALER AND INFORMED THEM NOT TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291293December 26, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE REAR PARKING LIGHT WAS VERY DIM. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. MERCEDES-BENZ OF HUNTINGTON (1103 E. JERICHO TPKY, HUNTINGTON, NY) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291179December 25, 2019
FUEL/PROPULSION SYSTEM
FUEL SYSTEM, GASOLINE. THERE IS A FUEL SMELL COMING INSIDE OF THE CAR THROUGH THE FRONT FILTERS. WE HAVE CHANGED FUEL INJECTOR RING HOWEVER THE SMELL IS STILL THERE. MERCEDES DEALER IS NOT WILLING TO DO ANYTHING ABOUT THIS. I SEE THERE ARE RECALLS ON THE SAME MODELS PRODUCED A YEAR PRIOR. BELIEVE THIS MIGHT BE THE SAME ISSUE THAT WAS NOT RESOLVED . NHTSA CAMPAIGN ID: 15V138000 ## VIN PASSED ## MERCEDES-BENZ C300 2015 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291008December 24, 2019
AIR BAGS
HELLO, MY C250, 2013 MERCEDES BENZ IS THE SUBJECT OF MANUFACTURER RECALL NUMBER: 2018030004, AND NHTSA RECALL NUMBER: 18V043. THIS IS IN REGARDS TO THE TAKATA AIR BAG DEFECT. MY MERCEDES BENZ DEALERSHIP SENT ME OVER TEN (10) RECALL NOTICES IN THE MAIL AND VIA EMAILS. EVERY TIME I CALLED THE DEALERSHIPS TO SCHEDULE A SERVICE APPOINTMENT TO REPLACE THE AIRBAG, THEY WOULD TELL ME THAT THEY DON'T HAVE THE PARTS, AND THAT I SHOULD CALL BACK IN FEW WEEKS. THIS HAS BEEN GOING ON FOR MONTHS NOW, AND DESPITE SEVERAL RECALL NOTICES BEING RECEIVED. MERCEDES BENZ DEALERSHIP HAS FAILED TO FIX THE DEFECTIVE AIRBAG DESPITE THE FACT THAT IF THE AIRBAG DEPLOYS, A PASSENGER-SIDE AIRBAG INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. BELOW IS THE NAME AND ADDRESS OF MY MERCEDES BENZ DEALERSHIP: MERCEDES-BENZ OF SOUTH BAY 3311 PACIFIC COAST HIGHWAY TORRANCE, CA 90505 (855) 302-0511 YOU ATTENTION TO THIS MATTER IS GREATLY APPRECIATED. THANK YOU! REGARDS, [XXX] P.S. FOR THE DATE FIELD BELOW OF "WHEN DID THIS HAPPEN?", I ENTERED THE DATE OF THE LAST RECALL NOTICE EMAIL I RECEIVED FROM MERCEDES BENZ DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291108December 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN FEBRUARY OF 2018. THE CONTACT SPOKE WITH TWO MERCEDES-BENZ DEALERS: DOWN TOWN LA MOTOR (1801 SOUTH FIGUEROA STREET, LOS ANGELES, CA 90015, (213) 748-8951) AND FLETCHER JONES MOTORCARS (3300 JAMBOREE ROAD, NEWPORT BEACH, CA 92660, (940) 718-3231) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290795December 23, 2019
ENGINE
BOUGHT USED MERCEDES C300 2015 4MATIC ON FEB'2019, ODOMETER READING WAS 44K MILES WITH CLEAN CARFAX REPORT. AFTER DRIVING JUST ABOUT 7K MIKES MORE, AT 53K MIKES CAR SHOWS ENGINE WARNING. THIS IS UNFORTUNATE FROM MERCEDEZ THAT WITH THIS MUCH OF NIRMAL USE, CAR IS HAVING ENGINE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290883December 23, 2019
AIR BAGS
ACCORDING TO MERCEDES-BENZ'S RECALL WEBSITE SPECIFICALLY FOR TAKATA AIRBAG RECALLS (HTTPS://WWW.MBUSA.COM/EN/RECALL/TAKATA-RECALLS), THE PARTS FOR MY VEHICLE WILL NOT BE AVAILABLE UNTIL AUGUST 2020. THE RECALL WAS REPORTED ON JAN 18, 2019. THIS TIME FRAME OF ALMOST 2 YEARS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290689December 22, 2019
FUEL/PROPULSION SYSTEM
GASOLINE FUEL HOSE LEAK BETWEEN THE ENGINE AND THE DRIVER SIDE CAUSING A STRONG GASOLINE SMELL INSIDE THE CABIN AND UNDER THE HOOD WHEN THE CAR IS RUNNING AND CAUSING A FIRE HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290261December 20, 2019
ENGINE, STEERING
THE ESL STEERING LOCK MALFUNCTIONED. THIS CAUSES THE CAR NOT TO START. I HAD THE AIRBAGS REPLACED DUE TO RECALL ABOUT 3 WEEK SALES EARLIER. THE CAR WAS WORKING PROPERLY THE DAY BEFORE AND THE NEXT MORNING THE CAR WON'T START AND A MESSAGE COMES UP ABOUT REMOVING THE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290270December 20, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE I WAS TRAVELLING ON HIGHWAY, I GOT AN ALERT ABOUT COLLISION SYSTEM BEING INOPERABLE, I TOOK MY CAR TO THE DEALERSHIP, IT WAS INVESTIGATED AND WAS TOLD TO ME THAT I HAD AN ACCIDENT? I DID NOT. I AM THINKING IT WAS SOME KIND OF AN ELECTRICAL/RADAR SENSOR ISSUE? IT DID NOT AFFECT MY SPEED OR ABILITY TO ACCELERATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290346December 20, 2019
ENGINE
WHILE THE VEHICLE IN MOTION, HEARING A LOUD SOUNDS COMING FROM THE ENGINE. AT FIRST IT'S SOUNDED LIKE A ROCK IN A TIN CAN, LATER IT WAS A SLAPPING SOUND. ABOUT 10 MINUTES LATER FINALLY GOT OFF THE HIGHWAY AND TURNED IN TO MY NEIGHBOR HOOD. AT THE LAST RIGHT TURN, THE CAR SEIZED UP. TRIED TO RESTART NOTHING HAPPENED. GOOD THING IT WAS AROUND 11PM THERE WAS NO TRAFFIC OR AS MANY CARS ON THE ROAD. IF IT WERE IT COULD PROBABLY JUST STOP ON THE MIDDLE OF THE HIGHWAY. THE CAR IS AT THE DEALERSHIP AND SAYING IT NEEDS A NEW ENGINE, COSTING ABOUT 13K. WHICH IS ABSOLUTELY RIDICULOUS, THERE WAS NO SIGNS OF ENGINE PROBLEM, ENGINE LIGHT WASN'T ON. OUT OF NO WHERE, ENGINE LOCKED UP AND I HAD TO PUSH IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290364December 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF SAN ANTONIO AT 210-920-3237 (LOCATED AT 9600 SAN PEDRO AVE, SAN ANTONIO, TX 78216) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290430December 20, 2019
AIR BAGS
CANNOT GET LOCAL DEALER TO REPLACE DEFECTIVE PASSENGER SIDE AIRBAG. KEEP GETTING A RUN AROUND ON PART AVAILABILITY .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290037December 19, 2019
AIR BAGS
AIRBAGS NOT REPLACED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290110December 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED FELDMANN IMPORTS MERCEDES-BENZ (4901 AMERICAN BLVD W, BLOOMINGTON, MN 55437, (952) 837-6300) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289809December 18, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289846December 18, 2019
FUEL/PROPULSION SYSTEM
HOSE CLAMPS ATTACHING THE HIGH PRESSURE FUEL LINE LEADING FROM THE FIREWALL-MOUNTED FUEL PUMP TO THE CENTRAL FUEL RAIL FAILED TO MAINTAIN A TIGHT CONNECTION. THIS LEADS TO FUEL LEAKING PAST THE HOSE CLAMP CONNECTION INTO THE OPEN ENGINE COMPARTMENT DURING COLD WEATHER (SUB-40 DEGREES FAHRENHEIT) WHILE THE ENGINE IS RUNNING. WHEN THE AMBIENT TEMPERATURE IN THE ENGINE COMPARTMENT RISES, EITHER BY ENVIRONMENT OR BY HEAT GENERATED FROM THE ENGINE, THE FUEL LEAK SUBSIDES. SYMPTOMS WHEN THIS OCCURS ARE A VERY STRONG FUEL SMELL IN THE PASSENGER COMPARTMENT AND ALSO, UPON FURTHER INSPECTION, OBSERVATION OF LIQUID FUEL POOLING ON THE TOP SIDE OF THE ENGINE COMPARTMENT UNDER TRAY. INTERNET RESEARCH ALSO INDICATE THAT THIS IS A FAIRLY WIDESPREAD PROBLEM AFFECTING AT LEAST 2015-16 W205 MODEL VEHICLES, AND THAT MULTIPLE MERCEDES-BENZ DEALERSHIPS IN THE UNITED STATES HAVE COMMUNICATED VERBALLY TO OTHER CUSTOMERS THAT THIS IS A "KNOWN ISSUE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289140December 15, 2019
EXTERIOR LIGHTING
THE PARKING LIGHTS ON BOTH FRONT HEAD LIGHT ASSEMBLIES HAVE MELTED THE PLASTIC OF THE HOUSING AND HAD TO BE BROKEN OUT WHICH SEEMS TO INDICATE AN EXCESSIVE GENERATION OF HEAT AND POTENTIAL FIRE HAZARD WHEN BULBS ARE REPLACED THEY KEEP BURNING OUT WHICH IS A POTENTIAL SAFETY HAZARD.. I HAVE SEEN SEVERAL OTHER COMPLAINTS REGARDING THIS SAME ISSUE AND AS WELL AN ISSUE VERY SIMILAR TO THE TAIL LIGHT RECALL. I WAS WONDERING IF THIS HAS BEEN OR WILL BE ADDRESSED MY THE MANUFACTURER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289204December 15, 2019
FUEL SYSTEM, GASOLINE
I HAVE SCENTED A STRONG, AND WORSENING, ODOR OF GASOLINE IN VEHICLE FOR QUITE A WHILE. I REMOVED BACK SEAT AND FUEL TANK ACCESS PANELS AND INSPECTED THE FUEL PUMPS. DRIVERS SIDE HAD RAW GASOLINE POOLED ON 2124703294 FUEL FILTER ASSEMBLY. I CLEANED THE FUEL UP AND DROVE THE CAR WITH 1/4 TANK OF FUEL AND CHECKED AND FOUND FRESH FUEL LEAKING. I CLEANED AND LOOKED CLOSELY AND FOUND THE SOURCE OF THE LEAK (IT WAS STILL OOZING OUT AFTER VEHICLE WAS PARKED FOR SOME TIME.) THE LITTLE PIPE THAT THE FUEL PRESSURE SENSOR ON NON-AMG VEHICLES PLUGS INTO HAS A HOLE IN IT. I HAVE ATTACHED PICTURES OF THIS SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289022December 14, 2019
ELECTRICAL SYSTEM, STEERING
THERE'S BEEN SEVERAL COMPLAINTS ON THE ELECTRONIC STEERING LOCK (ESL) GOING BAD. I EXPERIENCED THIS DANGER EXACT FAILURE. THE CAR JUST HIT 80,000 MILES AND THIS FAILURE HAPPENED. WHEN THERE ESL LOCKS, YOU CANNOT TURN ON THE CAR TO DO ANYTHING. I HAPPENED TO BE OUT OF TOWN AND I HAD TO GET MY CAR TOWED HOME WHICH COSTED ME OVER $400 AND DIVER THE STEERING WAS LOCKED THEY HAD TO USE SPECIAL DOLLIES TO TOW MY CAR. THE DEALERSHIP WAS GOING TO CHARGE ME $2200 TO DO THE REPAIR WHICH IS UNHEARD OF AND IT'S RIDICULOUS. THE VEHICLE WAS PARKED AND STATIONARITY. PUT THE KEY IN THE IGNITION AND NOTHING HAPPENS. I THOUGHT THE ISSUE WAS WITH THE IGNITION BUT IT'S THE STEERING LOCK SINCE IT WILL NOT UNLOCK. THE ISSUE APPEARS TO BE WITH THE MOTOR INSIDE OF THE UNIT FAILING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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