Mercedes-Benz A-Class Complaints

88 consumer complaints on file.

#11585251April 25, 2024
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The component or system that failed was the MBUX Hard Disk Drive (Part#: A0009062711). My car is available for inspection upon request. My safety and the safety of others were put at risk because when the MBUX Hard Disk Drive malfunctioned the following happened: 1) The defogger was spontaneously disabled hindering the driver's view of the road 2) The rear camera was spontaneously disabled while in active use of reversing the car risking hitting someone or something 3) Content from Satellite radio some of which was vulgar language would spontaneously blast through the car speaker on the highest volume causing the driver to become alarmed/distracted from the road with the inability to power off, mute or lower the volume because the volume, mute and power off button for the radio would malfunction. This incident caused me to slighty loose control of wheel because I was caught by suprise or shock of loud music or content coming through the speaker uninvited. Lastly, in the year 2021 a recall/remedy for this component was to be replaced by Mercedes Benz on other specific models. I do not understand why my vehicle was not added to the list of cars that required a remedy. I should NOT had to learn and experience similar impairments 3 years after a known issue. I should had been made aware of this defective part 3 years ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581813April 8, 2024
ENGINE
Unknown vehicle won’t go pass 20mph in first and second gear when in third gear it goes passes 20mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580830April 3, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The moonroof is not working properly the shade part gets stuck and won’t open completely it gets to certain point and stop and shade part bunches up. I have noticed all lot of owners online with this same A220 2019 make and model and year are having the same issues. I taken it Mercedes and was told it’s no longer under warranty and that it would cost me $265 just if diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572534February 17, 2024
ENGINE, SUSPENSION, ELECTRICAL SYSTEM
engines containing pistons that prematurely fail, forcing full-engine replaced all 4 pistons replaced . Car would die/ shut down, sputter , rock shake excessively and want to not go, 22307 WRO 103114. DIAG 15.5, LI01.30-P-072328,, C&D BATTERY CHARGER. PERFORMED SHORT TEST. FOUND CODE P219F78. R&R SPARK PLUGS.PERFORMED LEAK CHECK WITH SPARK PLUGS REMOVED. FOUND CYLINDER #04 LEAKING. R&R WHEELS. R&R UNDER BODY PANELS AT ENGINE COMPARTMENT. RELIVE FUEL PRESSURE. D&C BATTERY GROUND. DRAINED AND FILLED COOLANT.R&R CYLINDER HEAD. INSPECTED CYLINDER HEAD FOR LEAKS. FOUND THE EXHAUSTVALVE ON CYLINDER #04 IS WORN AND LEAKING. REPLACED THE CYLINDER HEAD. REPLACED OIL AND FILTER .window Electric unit the computer not pairing or working , windshield wipers not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566730January 20, 2024
UNKNOWN OR OTHER
While turning on my Rear defrost to defrost my windshield I heard a explosion then my rear windshield started crackling and shattering all over. I then turned the rear defrost off. Got out to see my whole windshield has shattered from each edge corner spreading from top to bottom. But I don't smell anything burning it sounded like something had blown out but it was extremely loud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559413December 11, 2023
ELECTRICAL SYSTEM
On 03/10/23, I contacted the Mercedes-Benz service department regarding the black screen on the driver's side display. The Mercedes-Benz service personnel informed me that the screen needed to be replaced, with an estimated cost of around $2000. I agreed to their suggestion and authorized the replacement. Later, the Mercedes-Benz service personnel contacted me again, stating that the black screen issue was not resolved and recommended replacing the computer mainframe, which would cost over $6500. I refused their suggestion as the cost exceeded what I was willing to pay. When I went to pick up my car from the Mercedes-Benz dealership, I noticed that the central control display screen was also blacked out. I confronted them about it, and they admitted that they were responsible for the damage. However, they stated that they were not liable for compensation because I did not pay the initial $2000 for the replacement of the screen. My argument is that I was willing to pay for the replacement, but they failed to fix the screen. Why should I be held responsible for the payment? Additionally, they did not even replace the screen, so why should they use the excuse of the unpaid replacement cost to avoid compensating me for the damage they caused to my central control display? It is unfair to expect a fair exchange when they neither replaced the screen nor fixed it. I feel that this situation is an act of consumer mistreatment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550072October 15, 2023
ELECTRICAL SYSTEM
The display screen of the driver's seat was damaged due to the automatic update last month. The dealer told me to replace the display screen for US$2,000. After I agreed to pay, I was told that the central control display screen was broken again and needed to be replaced for nearly US$7,000. I refused the dealer. However, the central control display screen was still good originally. Now the main driver does not have a display screen, and even the central control screen is damaged. The central control screen is damaged due to their operation. How should I protect my rights in this situation?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542951September 6, 2023
UNKNOWN OR OTHER
I went to OffLease Only to purchase a vehicle and when I got there it was already a hot day which is expected because it was summer time but I didn't expect to be there for that long. The inventory is 800+ which means you're searching for a while before coming across anything. When we finally got done and went to finance I was just ready to go. I didn't realize how high the interest rate was especially compared to my previous loan. My credit was run an extensive amount of times also. Just found out the accident the vehicle was in is now causing issues to the car and it's value. I would like for OffLease to pay off the remaining balance on the vehicle and also return all the payments made on the vehicle. Also, have the title sent over to me when it's all done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541786August 30, 2023
FUEL/PROPULSION SYSTEM, ENGINE
The first incident: upon departing from our location and pulling out onto the highway, the car's check engine light appeared, and immediately went into "limp mode." This occurrence caused the car to not go over 9 miles per hour. After this occurred, we placed the hazard lights on immediately to find a safe place to pull over to. Being that this incident occurred very suddenly, oncoming traffic was forced to go around us, thus placing us unnecessarily in harm's way. After arriving to a safe location, MBUSA Roadside Assistance was notified, and the car was then towed back (over 350 miles) to the certified dealership for repair. After inspection, the cause was determined to be a malfunction in the software of the car. The check engine light was reset, and the car was returned. Three weeks later, the check engine light returned without warning. The car accelerates very roughly and slowly, thus placing us in danger as we do not know if the car is going to go into "limp mode" at any given moment. After being towed to the same certified dealership, we were told it was a "software malfunction" for the fuel pressure system. We were explicitly told that there is NO FIX for the fuel pressure sensor, and that each time this occurs, we are to have it brought into the dealership for the code to be erased and the car to be re-released to us, each time stating the "vehicle is safe to drive," which is incorrect. The car has been inspected 3 times within the past 90 days, 2 of those times resulting in a tow to the dealership. MBUSA is aware of the issue, but states they cannot fix it. This hazardous issue places us at risk due to the fact the sensor can go back out at any time without any warning, resulting in an involuntary loss of control of the vehicle placing our lives and others' lives at stake. MBUSA Headquarters has been notified of the issue twice with the vehicle as we have requested assistance with this, but have received no help, guidance, or resolutions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530109July 3, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Mercedes-Benz A220. The contact stated while driving approximately 30 MPH, there was a loud banging sound coming from the roof of the vehicle. The contact stated that after stopping to inspect the vehicle it was discovered that the glass sunroof had shattered. The contact stated that there was no impact to glass sunroof to cause the glass sunroof to shatter. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526088June 8, 2023
ENGINE
The contact owns a 2019 Mercedes-Benz A220. The contact stated that the engine check warning light was illuminated. The vehicle was taken to the dealer and PCV and purge valve and other unknown valves were replaced but the failure persisted. The vehicle was taken back to the dealer and a software updated was performed; however, the failure reoccurred. The vehicle was taken to the dealer and the contact was informed that the vehicle needed another software update. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519449April 28, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Mercedes-Benz A220. The contact stated that upon attempting to refuel the vehicle, the gas cap failed to open. The vehicle was towed to the dealer, where the fuel door intermediate lid was opened, and the contact returned to the gas station to refuel the vehicle; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the fuel door release motor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513666March 24, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The image from the rear view camera displayed on the console dashboard is mirror/reverse (left & right is crossed). This causes driver to see things that are in the left rear to display on the screen as if it was in the right rear. Cross traffic appears to cone from the opposite side. When backing and turning, the camera shows the opposite direction of where the wheel is being turned. Causes confusion in processing the information. The dealership informed me that it is a software issue and will wait on the upgrade. However, when I called Mercedes, they do not know if and when the software will be upgraded inspite of the numerous reports of the same issue by other owners of different models to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513138March 21, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
For about two years, I have been experiencing problems with my Mercedes Benz, and Mercedes Benz has done nothing to help. The jolting issues on my 2019 Mercedes Benz A220 4 matic have never been fixed. I am afraid to drive because I am a young woman, and I cannot afford to get a new car due to financial issues. I have been without a car for several weeks because they haven't been able to fix the same issue. In addition, I have had to request Mercedes loaner cars consistently when my vehicle is being repaired. I want this to be over and to have my car fixed for good. It has caused me emotional and mental distress to have to pay for rentals when they don't have loaner cars. Mercedes has found the issue, however, the problem will return. I have been to their locations approximately 10 times due to this issue, and I feel there is never a resolution. It has been evident each time I visit Mercedes Benz that they don't care about me as a client. The whole process of trying to "fix" the jolting issue has taken nearly over a month, which has become unbearably stressful for me. The car problems have affected my work as well as my academic life as a student.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505702February 5, 2023
UNKNOWN OR OTHER
I have leased this vehicle from New in 2019. Since early 2020 I had the check engine come on as well as Tire Sensors. I informed Dealership and they took in for repair. My vehicle is repaired and handed back only for the check engine light and tire sensors to come back on. My vehicle has been in the service department for about 8 times and each time the check engine returns. No reason is given for the failure other than "bring it back and we will fix again". My check engine light is currently now back on and I have to return it again on Tuesday 7th Feb. It would have been in for repair more times but in 2020 I was told by the Dealership Service Manager at that time that it was safe to drive with the check engine light on..which I did. At this time I did contact MBusa and dealt with Executive Referral Manager [XXX]. I also contacted her again in 2022 for assistance. The Dealership can not fix the Check engine light as they have proved by the multiple failed attempts. They have has my vehicle in for weeks during my 42 month lease which ends on 30th March 2023. For nearly all this time the check engine light has been on I have recently again discussed this with MBusa and last week I was connected to another MB Executive Referral Manager called [XXX]. He confirmed that MBusa can not give vehicle mechanical or safety advice [which I found strange] as there is no department within MBusa that deals with this type of enquiry. He stated that whatever the Dealership sees as being safe then MBusa will stand by that decision. I have driven for nearly the whole of my lease with Check engine light on and tire sensor readings. I am handed back my vehicle with the assurance that it has been repaired only for it to fail .on one occasion within 2 miles drive from picking it up. Service Manager does not see this as an issue but I am totally unsure as to what the warning light is telling me and this has made me not enjoy my vehicle or to feel safe. Hence the reason it has 22k. INFORMATION Redacted PURSUANT TO THE FREEDOM OF I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503372January 24, 2023
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Mercedes-Benz A220. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501844January 15, 2023
ENGINE
Failed Cylinder head. Car diagnostic completed. The issue will cause the engine to stall in traffic and have acceleration issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500556January 7, 2023
UNKNOWN OR OTHER
there’s a recall, and I need it fixed asap, i called mercedes and they said they don’t know when they’ll be able to do it, that it could take “years” ??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499584December 30, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Engine misfiring. The cylinder needs to be replaced which causes the fuel-air mixture not to operate correctly. I see a recall for the issue for the 2019-2020 A class Mercedes but my VIN number does not appear to be associated. Please see the recall below: NHTSA CAMPAIGN ID: 21V961000 Report Date: DEC 12, 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499408December 29, 2022
SUSPENSION, STEERING
The contact owns a 2019 Mercedes-Benz A220. The contact received notification of NHTSA Campaign Number: 21V990000 (Suspension, Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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