Lexus TX Complaints

80 consumer complaints on file.

#11732567April 20, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The vehicle is a brand new Lexus TX. The primary issue involves a brake system malfunction. While driving, a “BRAKE” warning message appeared on the dashboard. At the same time, the brakes were actively applied, and this occurred multiple times in succession during the same driving event. At the time of the incident, we were not aware that the vehicle should not be driven when this warning appears and drove the vehicle home. After reviewing the owner’s manual, we learned that the vehicle should not be driven under these conditions. The vehicle was then towed to the dealership for inspection. This event posed a significant safety risk. Repeated, unintended brake application while driving could result in sudden deceleration, loss of vehicle control, or increased risk of being struck by other vehicles, increasing the risk of a crash, injury, or death. Prior to this incident, the vehicle also experienced a complete failure of the camera/display system, where the screen went black, impacting driver visibility systems. The vehicle is currently at the dealership and under inspection by the manufacturer’s authorized service center. The issue has not yet been confirmed or reproduced at the time of this report. There were no prior warning messages before the brake warning appeared. The failure occurred unexpectedly. The component(s) responsible for the failure are currently unknown, pending diagnostic evaluation by the dealership. The vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731115April 14, 2026
SEATS, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 Lexus TX350. The contact stated that while driving 50 MPH, the brake pedal was depressed and felt spongy, and the vehicle failed to respond as intended, causing the braking distance to be extended. The vehicle was taken to the dealer, where the contact was informed that the brakes were in good working condition; however, the failure persisted. The contact stated that while attempting to raise the folded passenger's side third row seat to the upright position, the back of the seat became stuck to an unknown part behind the seat, causing the seat to fail to respond as needed. The vehicle was taken to the dealer, where the contact was informed that the unknown part had been replaced, and the seat could be raised; however, the failure persisted. Additionally, the contact stated that fuel tank door had failed to open intermittently while pressing the release button on the steering wheel, forcing the contact to release the fuel tank door by engaging the emergency release manual button inside the trunk. The dealer was notified of the failure, and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730468April 10, 2026
ENGINE, UNKNOWN OR OTHER
Starting in drive with the brakes depressed, when trying to accelerate with the gas pedal, the vehicle will not activate the engine from electric mode(EV). The car will not accelerate even with the gas pedal fully depressed. It has happened four times so far. Safety issue because when I’m pulling out into traffic to make a left or right turn, the car will not accelerate and therefore can get hit by oncoming traffic, especially when I am trying to merge into a lane with oncoming traffic. The car crawls and will not accelerate. My car is a hybrid vehicle. It almost feels as if the non electric engine doesn’t kick on when it is supposed to. The car will crawl for about 5-10 seconds before the engines engages and kicks on the acceleration. There are no warning lights or indication that anything is malfunctioning when this happens. I have not taken the vehicle in to the dealer yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728125March 30, 2026
STRUCTURE:BODY, ENGINE, FUEL/PROPULSION SYSTEM
I am a loyal Lexus owner since 1998 and have always recommended Lexus vehicles to my family and friends. In over 25 years of ownership, I have never experienced an issue like this. While driving under normal road conditions, my new 2024 RX 350’s AC condenser was punctured by small road debris, causing a refrigerant leak and loss of air conditioning. The condenser is located directly behind the front bumper, leaving it exposed to minor debris, which I believe is a design vulnerability. Damage at such low mileage suggests this may affect other vehicles of this model. Reduced AC performance could impact driver comfort and visibility in extreme heat, and operating the system with low refrigerant may cause further mechanical damage. I am submitting this complaint to request that NHTSA review this as a potential design defect affecting multiple vehicles. I have also contacted Lexus for warranty repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727308March 26, 2026
AIR BAGS, ELECTRICAL SYSTEM, STEERING
The SRS spiral cable assembly (clock spring), located directly behind the driver's instrument display in the steering column, is producing an intermittent crackling noise. The component is available for inspection upon request. Safety risk: The clock spring is a safety-critical component responsible for airbag deployment, horn operation, and steering wheel controls. A malfunctioning clock spring can cause airbag non-deployment in a collision or inadvertent airbag deployment while driving. The intermittent nature of the malfunction suggests internal ribbon cable contact or thermal expansion failure within the SRS circuit, which may worsen over time. The problem has not been confirmed by the dealer. The vehicle has been brought to Lexus of Jacksonville, a Lexus authorized service center, on 3 occasion(s). On each visit the dealer was unable to reproduce the noise and closed the repair order without repair. The noise is intermittent, occurring after approximately 60–90 minutes of continuous highway driving, lasting 10–15 seconds before stopping. It occurs with the steering wheel straight and during turns of varying degrees. The thermal onset pattern is consistent with internal SRS spiral cable component failure under heat soak conditions. The vehicle has been inspected by the Lexus authorized dealer only. Two audio recordings of the crackling sound were provided to the dealer with confirmation from the service foreman the crackling noise is heard. No independent inspection has been performed to date. There are no warning lamps or dashboard messages associated with this malfunction. The only symptom is the audible crackling noise originating from the steering column clock spring location. The noise first appeared at approximately 700 miles and has occurred on multiple occasions since.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726225March 22, 2026
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
03/15/26 Tried to start the car but it did not start. The display said Low Brake Power. This happened to brand new car. Called the Lexus 24/7 assistance, they jump start the car. Similar incident happened once again on 03/22/26. Called assistance they jump start the car again. The concern here is that it is happening to brand new car ran for only 2000-2400 miles. As the battery dies it becomes less safe to come out of car also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726087March 21, 2026
UNKNOWN OR OTHER
I would just like to say that the info instrument panel in my Lexus does not light up satisfactory to see when there’s daybreak. I think this is a safety hazard when you can’t see the numbers because of the sunshine. I think this is a safety issue that should be addressed by Lexus anytime you can move the instrument cluster info and you cannot read the numbers then there is a problem. I haven’t seen where many people have complained about it, but I do know that mine is not the only one that has this problem. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724537March 16, 2026
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LOCK, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
While my 2025 Lexus TX was parked in my residential garage, the vehicle suddenly locked itself with my [XXX] and [XXX] children and my phone inside. The doors had been unlocked prior to placing them in the vehicle. Without warning, the vehicle locked all doors and windows. The key fob failed to unlock the vehicle electronically or manually. My husband and I attempted for over 30 minutes to gain access while the children remained trapped inside before calling the dealership for technical help. They instead transferred us to Lexus roadside assistance. Lexus roadside assistance advised calling [XXX] to break the windows or otherwise enter the vehicle forcefully. However, before we could call, my husband figured out how to get a narrow opening to access the vehicle through the trunk to enter the interior and lower the windows in order to remove the children safely. The vehicle was taken to the dealership for inspection. This malfunction created a serious occupant entrapment safety hazard involving infants. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723168March 9, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Basically, the instrument cluster lighting is very, very poor. Very difficult to read when driving, especially in a day break. You must turn off your daylight running lights to make it a little bit brighter. This is a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721486March 2, 2026
VEHICLE SPEED CONTROL
While stopped in traffic with my foot firmly on the brake pedal, my vehicle began accelerating forward unexpectedly. The vehicle seemed "possessed". It was as if the gas pedal was fully on the ground while my foot was still on the brake, so the car was lurching and seemed to be fighting itself. The vehicle continued moving forward and would not stop despite sustained and hard brake pressure. I was rapidly closing distance on the vehicle in front of me and narrowly avoided a collision by inches. The vehicle only stopped after I shifted it into park and then I shut the car off. This was a terrifying and dangerous event. The vehicle accelerated against brake input and created an immediate collision risk. I reported this incident to my local Lexus dealership (Lexus of Fife, WA). However, the dealership minimized the event in their service documentation and did not accurately record my description of unintended acceleration while braking. At that time, I was informed that Lexus had issued a Technical Service Bulletin (TSB) related to this issue but has not issued a recall or broadly notified owners. If the manufacturer is aware of this defect and has not initiated a recall, I believe this poses a significant public safety risk. This issue presents a serious safety concern involving unintended acceleration despite brake application. I am concerned that other drivers could experience similar incidents, potentially resulting in injury or fatal accidents. I suspect that accidents have already resulted from this. I am requesting investigation into this defect. Owners should be notified and this should be recalled immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720650February 26, 2026
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle's lower front fascia exhibits a design flaw, creating an unsafe gap that permits road debris to impact the condenser, leading to air conditioning system damage. This compromise in the A/C system's functionality results in an inability to adequately cool the vehicle's interior, thereby creating potentially unsafe operating conditions, particularly in high-temperature environments. It has been observed that dealerships are declining warranty coverage for these repairs, and the manufacturer has not provided any countermeasures to address this inherent design deficiency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718118February 15, 2026
SEATS
Third-Row Noise: A popping noise is often heard when the third-row seats are folded down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717404February 11, 2026
STRUCTURE:BODY
Lexus TX hood flutters at highway speeds, Dealers acknowledging the issue and confirming no repairs available. Created a case with Lexus corperate office, so far no resolution after submitting vehicle report from dealer visits. This issue is similar to GX hood issue, but Lexus is not looking into this and acting like we are not aware of this and no one informed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713292January 26, 2026
SEAT BELTS
My son was sitting in his rear passenger side seat belt and he shifted in his seat and became entrapped in his seatbelt which i could not release in any way so i had to pull over on the 15 freeway on a trip back from Las Vegas in the middle of a highway with no visible exits and cut him out of his seatbelt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708771January 5, 2026
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We leased the Lexus at the end of May 2025. My husband I drove the car. It was nice. My husband and I are in our early [XXX] . Meaning we are very capable of driving. We both ride motorcycles, snowmobiles, dirt bikes,4 wheeling and we also own 1957 truck, 2024 corvette, and we even both drove our own corvettes at the spring mountain in Nevada. That being said this car is a nightmare. I don’t need a car to take over my driving, braking, and anything else. Whether it’s driving 75-80mph and you are on a major interstate and it decides that the sweeping curve is dangerous while I’m passing a semi or a string of cars! I don’t need it to slow down because it thinks too fast of a curve?!?!?. I took it to Brookfield Lexus for over a week I spoke with service told them what I dislike about the car. The one service tech said,”. You are not the only one that dislikes all of the safety features”! I asked him can you remove all of the safety features, “ he said not sure but we will do what we can”! When I picked up my car on Dec 20,2025 they showed me that only a couple of safety features can be shut off. The other ones have to be shut off manually everytime you start the car!!!!! I should not have to go into the computer and manually shut other features off because it’s back to flashing, beeping, and any other annoying features to put me in danger because it’s telling me you are going to have an accident!!!! It’s a distraction that is a problem. My daughter drove it home with our small trailer in a snowstorm last Sunday . My daughter was changing lanes and when she did your auto braking took control and she almost went in the ditch. With the trailer on the back it started to slide because it was overcompensating which put my daughter, the car, my trailer, and anyone else near her in danger. I spoke with Lexus Corporate and filed a complaint. They said there was nothing wrong with the car. There is a major problem with that car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706526December 22, 2025
STRUCTURE:BODY:HOOD
TX hood flutter at highway speeds, dealer acknowledged the issue but not able to resolve the issue, as he was able to see hood issue with other TX models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697939November 6, 2025
SEATS
I have the exact same issue as this person https://www.clublexus.com/forums/tx-models-2024-present/1025518-new-problems-with-3rd-row-seats.html When I fold the 3rd row seat it leaves a bump under a loose cloth cover. If I remove the cover I see that a plastic attachment linking the spare wheel well to both sides of the trunk is bent. Lexus says that to replace it I need to replace the whole unit and it's also not covered by warrantee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697938November 6, 2025
SEATS
The plastic casing holding the driver seat cushion broke/detached itself after a couple of months of driving and even if put back in place it'll continue sliding and moving. It can interfere with my left foot while driving making it a hazard. Lexus reviewed the issue and said it was not covered by warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697848November 6, 2025
POWER TRAIN
In March 2025, pulling out from parking lot into traffic and accelerated but vehicle slowly moved forward even though accelerator pedal was more than halfway down. Luckily, the oncoming vehicle had time to slow down and avoid hitting my vehicle. This is the same problem that Toyota Grand Highlander Platinum owners have been experiencing. This is a safety hazard especially when your accelerating into traffic and the vehicle basically craws forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697253November 3, 2025
AIR BAGS, SEAT BELTS
The contact owns a 2024 Lexus TX. The contact stated that while driving at 41 MPH, a vehicle ran a stop sign while distracted and hit the contact's vehicle. The contact was able to swerve and avoid a head-on collision. The contact's vehicle was struck on the right driver's side toward the rear bumper. The vehicle was pushed off the road, where it came to a stop. The driver-side and passenger-side air bags did not deploy. The driver-side and passenger-side air bags did not deploy. The driver-side seatbelt did not lock as intended. From the impact, the contact was propelled over the center console. The contact was taken to the hospital by ambulance. The contact suffered a concussion and sustained injuries to the neck, both knees, hip, her back, and right foot. The contact was scheduled for physical therapy and suffers from post-concussion syndrome. A police report was filed. There were no passengers in the vehicle. The vehicle was towed to Mayfield Wrecker Service, and then it was towed to the dealer. The cosmetic part was repaired on the vehicle. However, the safety issues were not repaired. The vehicle is at the residence. The insurance company was contacted. The contact related the failure of the side curtain air bags to NHTSA Campaign Number: 24V461000 (Air Bag). However, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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