Lexus GS Complaints

337 consumer complaints on file.

#10760491August 31, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING AT APPROXIMATELY 21 MPH, THE CONTACT CRASHED INTO A PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10746010August 4, 2015
VISIBILITY/WIPER
THE REARVIEW MIRROR ON OUR VEHICLE STARTED TO SHOW STRANGE SCRATCHES ON IT WHICH HAVE STARTED TO SPREAD OVER TIME. IT HAS BEEN ALMOST A YEAR NOW AND YOU CAN BARELY SEE OUT OF IT BECAUSE OF THE STRANGE SCRATCHES. WENT TO LEXUS AND THEY STATED IT IS OVER $1,800 DOLLARS TO REPAIR IT EVEN THOUGH IT IS SIMPLY A DEFECT PART. HAD FULL WARRANTY BUT THEY WOULD NOT REPLACE IT BECAUSE IT IS A MIRROR DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743504July 26, 2015
POWER TRAIN
WITH NO WARNING,WHILE DRIVING THE ENGINE SUDDENLY STOPS . AFTER CAR COMES TO COMPLETE STOP SHIFTER IN PARK TURN IGNITION OFF AND BACK ON ENGINE STARTS FINE ,BUT I HAVE HAD TO DO THAT SO MANY TIMES I THINK THE STARTER IS TAKING A SERVER BEATING . SOMETIMES THIS HAPPENS 2-10 TIMES A DAY,THIS COULD BE EXTREMLY DANGEROUS LIKE ON THE FREEWAY ,IN RUSH HOUR ,WITH IT RAINING TRAVELING 65 -70MPH WITH NO EMERGENCY LANE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731132June 29, 2015
VISIBILITY/WIPER
REAR VIEW MIRROR DEFECTIVE : SCRATCHED AND DIS COLORED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726747June 23, 2015
ELECTRICAL SYSTEM
MY TRUNK NOT OPEN WITH REMOTE KEY OR IT NOT OPEN WITH TRUNK RELEASE BUTTON NEAR DRIVER SIDE DASH BOARD. [XXX] [XXX]@COMCAST.NET INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725213June 15, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2007 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 5 MPH, FLAMES APPEARED FROM THE FRONT PASSENGER SIDE OF THE VEHICLE WITHOUT WARNING. THE CONTACT PULLED OVER AND THE ENTIRE PASSENGER SIDE WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO THE DEALER AND WAS NOT DIAGNOSED; HOWEVER, THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10716046May 12, 2015
FUEL/PROPULSION SYSTEM
I RECENTLY RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM LEXUS ON A CAR THAT WE HAD TRADED IN ON A NEW LEXUS AT THE LEXUS DEALERSHIP IN BOSSIER CITY, LOUISIANA IN 2012. I CALLED THE NATIONAL NUMBER FOR LEXUS TO TELL THEM THAT I NO LONGER OWNED THIS CAR. THEY SAID THAT THEIR RECORDS SHOWED ME TO BE THE LAST OWNER OF RECORD, AND SAID THAT THEIR INFORMATION CAME FROM THE STATE OF LOUISIANA. UPON RECEIVING A SECOND RECALL NOTICE, I CHECKED THE LEXUS OWNERS' SITE AT WWW.LEXUSDRIVERS.COM, WHERE WE ARE SHOWN AS OWNING OUR 2013 LEXUS, BUT NO OTHER. I CALLED THE LOCAL DEALERSHIP AND SPOKE WITH BRANDY KIRKENDAHL, WHO HANDLES REGISTRATION PAPERWORK. SHE TOLD ME THAT LOUISIANA'S SITE SHOWED THE 2006 CAR AS HAVING BEEN TRADED IN, AND THAT I WAS NO LONGER THE OWNER, BUT WAS THE LAST OWNER OF RECORD. THE 2006 LEXUS HAD BEEN SOLD TO ANOTHER DEALER, AND NOT REGISTERED AGAIN IN LOUISIANA. - HERE'S A SYSTEMIC PROBLEM: WHOMEVER NOW OWNS THIS CAR IS NOT GETTING RECALL NOTICES, UNLESS THEY ARE HAVING THE VEHICLE SERVICED BY LEXUS. THAT'S PROBABLY UNLIKELY, SINCE LEXUS CHARGES AN ARM AND A LEG FOR ITS SERVICES. THIS IS AN "URGENT SAFETY RECALL." IT APPARENTLY INVOLVES THE FUEL PRESSURE SENSOR SEALING SURFACE AND GASKET, AND INVOLVES A RISK OF FIRE. THIS CAN'T BE THE ONLY VEHICLE WITHOUT A KNOWN OWNER. I DON'T KNOW WHETHER THIS IDENTIFICATION PROBLEM IS UNIQUE TO LEXUS OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705897April 15, 2015
FUEL/PROPULSION SYSTEM
RECEIVED URGENT SAFETY RECALL NOTICE (ELF-POTENTIAL FUEL PRESSURE SENSOR LEAK - CAN CAUSE FIRE!). CALLED DEALERSHIP TO MAKE APPOINTMENT TO REPAIR. THEY SAID THEY DID NOT HAVE THE PART, WOULD HAVE TO ORDER AND CALL ME TO SCHEDULE APPOINTMENT. COULD BE AS LONG AS A MONTH! UNACCEPTABLE! WHY DIDN'T LEXUS/TOYOTA HAVE ENOUGH PARTS READY TO SHIP TO ACCOMMODATE THE REPAIRS? THEY KNOW HOW MANY CARS IT AFFECTS AND THE RECALL CAME OUT IN OCTOBER OF 2014. THEY HAD PLENTY OF TIME TO BE READY & HAVE THE PARTS AVAILABLE TO GET THEM TO THE REPAIR FACILITIES IN A TIMELY MANNER. THIS IS A SAFETY ISSUE AND I DON'T FEEL REAL SAFE RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705076April 11, 2015
VISIBILITY/WIPER
MY REAR VIEW MIRROR IS COMPLETE DETERIORATED TO A POINT THAT I CAN NO LONGER SEE ANY OBJECT IN THE MIRROR. IT T HAS BECOME A SAFETY ISSUE.IT IS A SAFETY DEVICE AND IT SHOULD BE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703567April 3, 2015
SERVICE BRAKES
THE LEXUS DEALER ONCE AGAIN (THE FIRST INSTANCE WAS IN DECEMBER 2013 AT 45,533 MILES AND REQUIRED REPLACEMENT OF PADS AND ROTORS.) REPORTED DURING ROUTINE MAINTENANCE THAT THE REAR BRAKE CALIPER PINS WERE SEIZED AND HAD TO BE CLEANED AND LUBRICATED (NEITHER ACTION IS A LEXUS SCHEDULED PREVENTIVE MAINTENANCE ACTIVITY.). AS IN THE FIRST INSTANCE, IT IS FORTUNATE THAT NO ACCIDENT RESULTED FROM THESE SEIZED CALIPERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701311March 24, 2015
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE ABOUT TWO MONTHS AGO AND AFTER NUMEROUS CALLS TO MY LOCAL DEALER, AKRON CANTON LEXUS, NOTHING HAS BEEN RESOLVED, NO REPLACEMENT HAS BEEN MADE AND HAVE NOT RECEIVED ANY HELP FROM MY LOCAL DEALER. THE RECALL INVOLVES A POTENTIAL FUEL PRESSURE SENSOR LEAK WHICH I MIGHT THINK MAY BE A SERIOUS ISSUE TO ADDRESS ESPECIALLY SINCE IMPORTANT SAFETY RECALL NOTICE IS WRITTEN IN RED INK!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693013March 9, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2007 LEXUS GS 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691608March 2, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 LEXUS GS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V647000 (FUEL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690583February 25, 2015
ENGINE
I TOOK MY VEHICLE INTO LEXUS AND THEY CONFIRMED THERE WAS A PROBLEM WITH THIS EXACT YEAR AND MAKE AND MODEL FOR THE CARS ENGINE MISFIRING. LEXUS HAS ACKNOWLEDGED THERE WAS A CAMPAIGN TO FIX THIS VERY ISSUE AND HAVE CONFIRMED MY CAR NEEDS THE WORK DONE BUT HAS SAID THEY WILL BE OF NO SERVICE TO ME. THIS PROBLEM HAS BEEN FIXED FOR OTHER CUSTOMERS IN THE SAME SITUATION BUT I FEEL AS THOUGH LEXUS IS DIRECTLY IGNORING ME FOR A SERIOUS PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690743February 25, 2015
ENGINE
LOW ENGINE OIL CONDITION WITH NO EVIDENCE OF LEAKS. EXCESSIVE OIL BURNING AND HAVING TO CONSTANTLY CHECK AND ADD SEVERAL TIMES BETWEEN REGULARLY SCHEDULED OIL CHANGES. OFTEN OBSERVED BY CHECKING BEFORE WARNING INDICATION. THIS COULD LEAD TO MAJOR ENGINE FAILURE INCLUDING SUDDEN LOCKUP,STALL, OVERHEATING, THROWN RODS, ETC.THERE IS RECENT EVIDENCE AND ADMISSION FROM LEXUS THAT THE PISTON RINGS WERE DEFECTIVE UPON MANUFACTURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681396February 5, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED ON ITS OWN WITHOUT WARNING. THE SPEED REDUCED AFTER THE CONTACT APPLIED THE BRAKE PEDAL. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING ON TWO SEPARATE OCCASIONS; HOWEVER, THE FAILURE COULD NOT BE LOCATED BOTH TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 36,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679725January 29, 2015
STEERING, WHEELS, SUSPENSION
AS THE CAR WAS PULLING OUT OF THE DRIVING SPOT AND MAKING ITS WAY, SEVERE BLACK ICE WAS PREVENTING CONTROL. THE CAR SEEMED TO HAVE ACTIVATED SOME ANTI-SKIDDING MECHANISM. THE CAR WAS STOPPED THEN. FROM A RESTING, ZERO SPEED POSITION, THE CAR SLID ON BLACK ICE ABOUT A FOOT OR LESS AND WAS STOPPED BY A SIDE IMPACT BETWEEN THE RIGHT WHEEL AND THE CURB. THE CAR WAS THEN DRIVEN BACK A FEW FEET TO ITS PARKING SPOT AND PARKED BECAUSE OF WEATHER CONDITIONS. UPON CLEARING AND DRIVING AGAIN, SOMETHING WRONG SEEMED TO HAVE HAPPENED TO THE STEERING. THE CAR WAS DRIVEN SLOWLY AND CAREFULLY TO THE DEALER WHO DETERMINED THAT THERE WAS DAMAGE TO THE TIE RODS (BENDING) AND THE STEERING COLUMN, DAMAGE IN EXCESS OF $5,200. THIS IS COMPLETELY UNJUSTIFIED BY THE EVENT AND POINTS TO A DANGEROUS FLAW IN THE CAR - EITHER DESIGN OR MATERIAL. AN INSPECTOR PULLED THE CRASH DATA FROM THE CAR BUT LEXUS IS NOT AVAILABLE TO EXPLAIN IT TO US, INDICATING IT MAY TAKE 30 DAYS FOR THEIR ANALYSIS. IN THE MEANTIME, THE LEXUS DEALER NEEDS HIS LOANER CAR BACK. MOST IMPORTANTLY, THIS CAR ENDANGERS LIVES AND THE MODEL SHOULD BE IMMEDIATELY PULLED OUT OF CIRCULATION. LEXUS IS NOT BEING APPROPRIATELY RESPONSIVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10676232January 17, 2015
VEHICLE SPEED CONTROL
WHILE TRAVELING AT A RATE OF 40 MPH I PRESSED THE ACCELERATOR TO GO FASTER WHEN SUDDENLY THE CAR HESITATED AND BEGAN JERKING AND SLOWING ABRUPTLY. THANK HEAVENS NO ONE WAS FOLLOWING ME CLOSELY OR I MAY HAVE BEEN REAR ENDED. AFTER THIS "BRUSH WITH DEATH EXPERIENCE, I HAVE LEARNED THAT LEXUS HAS HAD NUMEROUS COMPLAINTS ABOUT THEIR ENGINES AND TRANSMISSIONS. I AM VERY CONCERNED ABOUT DRIVING THE VEHICLE AFTER MY EXPERIENCE AND AFTER READING ABOUT OTHER LEXUS OWNERS WHO HAVE HAD CLOSE BRUSHES WITH ACCIDENTS AS WELL. SOMETHING MUST BE DONE TO HOLD THIS CAR MAKER ACCOUNTABLE. IT IS CLEAR AT LEXUS THEIR PRIORITY IS PROFITS OVER THE SAFETY OF THEIR OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672349January 14, 2015
SERVICE BRAKES
SAFETY RECALL SENT MAY 22 2014 REGARDING BRAKE PEDAL LOAD SENSING SWITCH. AFTER SEVERAL CALLS AND ATTEMPTED APPOINTMENTS LEXUS STATES THEY DO NOT HAVE THE PART TO FIX THE DEFECTIVE DEVICE AND I NEED TO WAIT UNTIL PART IS AVAILABLE. CURRENTLY 8 MONTHS AND COUNTING WITHOUT A FIX IN PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671837January 12, 2015
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2014 LEXUS GS 350. WHILE DRIVING 10 MPH, THE VEHICLE LOST TRACTION AND CRASHED INTO A DITCH AFTER THE TRACTION WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT WAS DRIVING DURING INCLEMENT WEATHER AND STATED THAT THE TRACTION WARNING INDICATOR ILLUMINATED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE VEHICLE NEEDED SNOW TIRES. THE VEHICLE WAS EQUIPPED WITH SNOW TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 2/24/15*CN UPDATED 9/15/17*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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