Kia Soul Complaints

5,626 consumer complaints on file.

#11112495July 19, 2018
UNKNOWN OR OTHER
MY 2012 KIA SOUL CAUGHT FIRE JULY 13TH WITH MY SON DRIVING. THERE WAS A TICKING IN THE MOTOR, A LOUD NOISE, AND THEN FLAMES. WE HAVE THE EXTENDED WARRANTY BUT KIA SAYS IT'S AN INSURANCE ISSUE AND THEY CAN'T/WON'T DO ANYTHING ABOUT IT. NOW, NOT ONLY ARE WE WITHOUT A CAR BUT WE'RE STUCK WITH PAYMENTS FOR THE NEXT 2-3 YEARS BECAUSE INSURANCE SAYS IT'S NOT WORTH HALF OR WHAT WE STILL OWE ON IT. THANK GOD MY SON WAS OKAY BUT KIA NEEDS TO BE ACCOUNTABLE. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11112510July 19, 2018
ENGINE
TAKATA RECALL MY 2013 KIA SOUL HAD BEEN A GREAT CAR FOR ALMOST 5 YEARS NOW. OUT OF NO WHERE WHEN I WAS DRIVING MY CAR IT JUST STARTED TO MAKE THIS REALLY LOUD KNOCKING AND TICKING SOUND. THE CHECK ENGINE LIGHT CAME ON AND IT SHUTS OFF WHILE I'M DRIVING. I GOT IT TO TURN ON I TOOK IT TO KIA THEY DID THE DIAGNOSIS ITS AN ENGINE FAILURE MY ROD IS FAULTY THE GUY SAID BUT MY WARRANTY APPARENTLY JUST ENDED BUT HOW DOES MY 5 YEAR OLD CAR HAVE ENGINE FAILURE OUT OF THE BLUE IT ONLY HAS 56.263 MILES ON IT I ONLY USE IT LOCALLY I MAINTENANCE MY CAR HOW DOES THIS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112385July 19, 2018
ENGINE
I WAS DRIVING DOWN THE HIGHWAY FEW MONTHS AGO AND SUDDENLY THE CAR JUST STALLED I WAS GOING ABOUT 60 MILES AN HOUR AND THE CAR JUST STALLED AS I WAS DRIVING DOWN THE FREEWAY AND IT JUST DID IT AGAIN A COUPLE OF WEEKS AGO I HAD TO START THE CAR BOTH TIMES AS IT WAS ROLLING TO KEEP FROM LOSING CONTROL THE VEHICLE.NOW I AM AFRAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112076July 18, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING AT NIGHT AND THE HEAD LIGHTS RANDOMLY TURN OFF AND BACK ON, SOMETIMES JUDT FOR A SECOND AND SOMETIMES LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112207July 18, 2018
SUSPENSION
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A RIGHT TURN, THE VEHICLE TURNED TO THE LEFT AND CRASHED INTO A CURB. THE INCIDENT DAMAGED ONE OF THE TIRES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SUPERIOR KIA, 260 W. MITCHELL AVE, CINCINNATI, OH) AND WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11111457July 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE LIGHTS IN MY KIA SOULS INTERIOR AND EXTERIOR ARE FLICKERING AND GOING OUT COMPLETELY SOMETIMES. VERY UNSAFE WHEN I AM ALREADY DRIVING. HAPPENS TO MY HEADLIGHTS AND DASH LIGHTS AND INTERIOR ROOF LIGHTING. IT HAS ALSO CAUSED MY LIGHTS TO STAY ON SOMETIMES AND CAUSES MY BATTERY TO DIE. THIS HAS HAPPENED WHILE THE CAR IS IDLE OR DRIVING OR OFF COMPLETELY WHEN THE DOORS ARE OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111115July 13, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AT NIGHT HEADLIGHTS AND DASHBOARD GOES OR FLICKERS WHILE DRIVING DOWN THE ROAD. OTHER PEOPLE GOT THE SAME PROBLEM OF IT HAPPENING. WE ALL GET TOLD THAT THEY CAN'T MAKE THE PROBLEM HAPPEN SO THEY CAN'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110912July 12, 2018
UNKNOWN OR OTHER
SUNROOF IS NOT USABLE AS IT COMES OFF OF THE TRACKS. UNABLE TO CLOSE TIGHT ENOUGH DUE TO DAMAGE WHICH PROMOTES LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110876July 11, 2018
ENGINE
MY CAR ENGINE EXPLODED AND CAR CAUGHT FIRE. KIA SAID THEY WILL NOT DO ANYTHING ABOUT IT. THE ENGINE WAS MAKING A LAWN MOWER NOISE PRIOR WITH NO CHECK ENGINE LIGHT THEN A FEW DAYS LATER THE ENGINE BLEW. I WAS IN CRUISE CONTROL WHEN ALL THIS HAPPENED. BY THE TIME I MADE MY WAY TO THE EDGE OF THE ROAD MY CAR WAS FULLY ENGULFED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11110556July 10, 2018
STEERING
MY STEERING WHEEL STARTED MAKING THIS CLUNKING NOISE IT HAD 44,507 MILE ON IT,TOOK IT TO MY KIA DEALER,THE TOLD ME IT WAS A FLEXIBLE COUPLING AND THEY WANTED TO CHARGE TO REPLACE IT THAT MY WARRANTY RAN OUT, I SAID THATS A SAFETY ISSUE THEY SAID ITS NOT, I JUST GOT MY CAR AND WENT HOME.I FOYND OUT THAT ALOT OF KIA MODELS HAD THAT PROBLEM AND THE WERE GIVEN A CALL BACK LETTER. IT MAKE NO SENSE ITS THE EXCAT SAME PART HAS THE ONE CALLED BACK,PLUSS IF IT DOESNT GET FIXED I COULD LOSE MY STERRING THE CAR HAS 44000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109631July 5, 2018
STEERING
STEERING WHEEL LOOSE AND CLICKING WHILE DRIVING. FELT LOOSE WHILE STATIONERY. LOCAL AUTO SHOP REPLACED MDPS FLEX COUPLING. IT WAS TOTALLY WORN OUT. CAR HAD LESS THAN 39,000 MILES. APPARENTLY 2014 VEHICLES WERE RECALLED FOR THIS. ALSO KIA OPTIMA'S FLEX JOINTS WERE REPLACED FREE AT THE KIA DEALERSHIP. THIS KIA SOUL UNES THE FAME FLEX JOINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109493July 4, 2018
EXTERIOR LIGHTING
2014 KIA SOUL HEADLAMPS WILL RANDOMLY SHUT OFF AND ON WHILE DRIVING VEHICLE. WHEN DRIVING ON COUNTRY ROADS WITH NO STREET LIGHTING AT NIGHT WE MUST STOP AND PLAY WITH THE LIGHTS TO GET THEM TO FUNCTION PROPERLY. IT IS AT THE POINT WHERE WE CAN'T DRIVE THE VEHICLE SAFELY AT NIGHT TO AVOID ACCIDENTS. THIS HAS BEEN HAPPENING FOR SEVERAL WEEKS NOW EVEN THOUGH I REPORTED IT AS OF 07/02/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109489July 3, 2018
ENGINE
I LENT MY CAR TO A FRIEND WHOM WHILE DRIVING THE ENGINE BEGAN RUNNING ROUGH, HE PULLED QUICKLY INTO A GAS STATION AND PARKED. HE CHECKED THE ENGINE OIL AND THERE WAS NONE. HE ADDED 1 QUART OF OIL AND STARTED THE ENGINE HOWEVER IT RAN HORRIBLELY SO HE QUICKLY TURNED IT OFF. HE NOTIFIED ME. I HAD IT TOWED TO A KIA DEALERSHIP WHO CONFIRMED THE ENGINE NEEDED TO BE REPLACED. SINCE THE VEHICLE CAME WITH A LIFETIME ENGINE WARRANTY PLUS I KEPT THE CAR MAINTAINED ACCORDING TO DEALER REQUIREMENTS THEY FORWARDED MY MAINTENANCE RECORDS TO A THIRD COMPANY WHICH IS RESEARCHING THE CAUSE OF THE ENGINE FAILURE AND WILL THEN DECIDE IF THEY WILL REPLACE THE ENGINE. THE CAR HAD 105,000 MILES ON IT WITH NO PROBLEMS UP UNTIL THAT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103798June 25, 2018
STEERING:COLUMN, ENGINE
TL* THE CONTACT OWNS A 2012 KIA SOUL. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING COLUMN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST PALM BEACH KIA (735 S MILITARY TRAIL, WEST PALM BEACH, FL), BUT WAS NOT DIAGNOSED OR REPAIRED SINCE THERE WERE NO RECALLS ATTRIBUTED TO THE VIN. THE MANUFACTURER WAS NOTIFIED, CONFIRMED THAT THERE WERE NO RECALLS, AND DOCUMENTED THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 74,751. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103100June 21, 2018
AIR BAGS
NOT SURE IF I HAVE TAKATA AIRBAGS, BUT THERE IS AN AIRBAG PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102797June 20, 2018
ENGINE
VEHICLE AT 155000 MILES. DRIVING UP HILL ON A A ROAD I DRIVE EVERY DAY TO WORK. 0510, GOING 60 MPH AT 4000 RPMS UP THE HILL. SOUND/FELT ENGINE EXPLODE. PULLED TO THE SIDE OF THE ROAD TO INSPECT. OIL HAD LEAKED OUT AND COULD NOT SEE DAMAGE. GOT IT TOW HOME AND FOUND THAT A PISTON ROD HAD BROKE AND GONE THREW THE BOTTOM OF THE ENGINE PAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102648June 19, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2013 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT LOST CONSCIOUSNESS AND THE VEHICLE ROLLED INTO AN INTERSECTION. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT WENT THROUGH THE FRONT PASSENGER SIDE WINDSHIELD EVEN THOUGH SHE WAS WEARING A SEAT BELT. THE CONTACT SUSTAINED SEVERE INJURIES TO THE HEAD, BRAIN, AND BODY THAT REQUIRED MEDICAL ATTENTION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 12597330, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11102262June 18, 2018
EXTERIOR LIGHTING
MY HEADLIGHTS GO ON AND OFF AT RANDOM. THEY WILL GO OFF WHILE DRIVING. THEY FLICKER AND THEN GO OFF FOR A FEW SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102349June 18, 2018
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE THE CONTACT WAS EXITING THE VEHICLE IN THE DRIVEWAY, THERE WAS AN EXPLOSION AND THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT USED A FIRE EXTINGUISHER TO PUT OUT THE FIRE. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE EXACT ORIGIN OF THE FIRE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11102167June 15, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
ON TWO SEPARATE OCCASIONS, I HAVE EXPERIENCED UNINTENDED ACCELERATION, ONCE WHEN THE CRUISE WAS ON AND ONCE WHEN IT WASN'T. THE KIA SOUL WOULD NOT RESPOND TO BRAKING OR SLOW DOWN TO LESS THAN 20 MPH. LUCKILY I WAS ON THE INTERSTATE OR FOUR LANE BOTH TIMES AND HAD TIME TO GET OVER ON THE BERM AND PUT CAR IN NEUTRAL AND THEN PARK AND THEN TURN OFF IMMEDIATELY. I TRIED TO RESTART AND THE ENGINE REVVED UP TO 7,000 IN PARK. I LET CAR SIT FOR ABOUT 15 MINUTES...FIRST TIME WHEN I TRIED TO RESTART IT SEEMED TO BE OKAY. I DROVE IT FOR ABOUT A MONTH BEFORE SECOND OCCURRENCE. THIS TIME CAR WOULD NOT RESET AND WHEN TRYING TO RESTART, ENGINE WAS REVVING TO 7,000 RPM IN PARK. I TOLD ALL THIS TO MY LOCAL DEALERSHIP. THEY RAN DIAGNOSTIC BUT FOUND NOTHING WRONG...I AM SCARED TO DRIVE IT AND AFTER SOME RESEARCH, LOOKS LIKE THERE HAVE BEEN NUMEROUS PEOPLE EXPERIENCING THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul