Kia Soul Complaints

5,626 consumer complaints on file.

#11123928September 1, 2018
EXTERIOR LIGHTING
HEADLIGHTS RANDOMLY FLASH OFF AND BACK ON WHILE DRIVING. THIS SEEMS TO HAPPEN WITH THE TURN SIGNAL ACTIVATED BUT ALSO HAPPENS WITHOUT. THIS CAN SOMETIMES BE CORRECTED BY TURNING THE LIGHTS OFF THEN BACK ON MANUALLY. ALL OF THIS IS QUITE DANGEROUS WHILE DRIVING NEEDLESS TO SAY AND SHOULD CERTAINLY BE A RECALL ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122916August 28, 2018
EXTERIOR LIGHTING
RARELY DRIVE AT NIGHT BUT HAD TO. THE EXTERIOR FRONT LIGHTS FLICKERED AND MOMENTARILY WENT OFF TWICE. THERE WAS A DEEP DITCH EXTENDED TO ABOUT 1/2 A LANE WITH THE OTHER LANE CLOSED. IF THE LIGHTS REMAINED OFF, WOULDN'T HAVE DRIVEN THE CAR. SAME NIGHT - THE USB PORT STOPPED WORKING BUT CAME ON AGAIN NEXT MORNING. THIS IS BEYOND DANGEROUS AND FURTHER MEASURES WILL BE TAKEN IF IT'S NOT RESOLVED BY KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122453August 26, 2018
STEERING
CAR HAS JUST OVER 60K MILES. KNOCKING IN THE STEERING WHEEL AREA WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT. THE KNOCKING OCCURS WHILE DRIVING AT ANY SPEED, HIGHWAY OR CITY STREETS. IF SITTING IN NEUTRAL WITH ENGINE ON, TURN THE STEERING WHEEL LEFT OR RIGHT AND YOU FEEL AND HEAR THE KNOCKING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122204August 24, 2018
ENGINE
TL* THE CONTACT OWNED A 2015 KIA SOUL. WHILE THE CONTACT'S SON WAS DRIVING 60 MPH, SMOKE APPEARED FROM THE FRONT OF THE VEHICLE, THE VEHICLE STALLED, AND AN ABNORMAL NOISE WAS HEARD. THE CONTACT'S SON EXITED THE VEHICLE AND OBSERVED THAT THE BOTTOM OF THE ENGINE WAS ON FIRE. WITHIN A MATTER OF MINUTES, THE ENTIRE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND INDICATED THAT THE VEHICLE WAS A TOTAL LOSS. THE VEHICLE WAS TOWED. THE CAUSE OF THE FIRE WAS UNKNOWN. THERE WERE NO INJURIES AND NO POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11121719August 22, 2018
ENGINE
THIS INCIDENT OCCURRED ON SATURDAY, THE 11TH OF AUGUST, 2018 AT 12 NOON. IN MOTION ON INTERSTATE I75 SOUTHBOUND. MEDIUM TRAFFIC, DRY AND CLEAR CONDITIONS. I HEARD WHAT SOUNDED LIKE A ROCK OR OTHER ROAD DEBRIS HITTING THE BOTTOM OF THE CAR. ABOUT 15 SECONDS LATER I STARTED HEARING A SORT OF TAPPING NOISE FROM THE ENGINE COMPARTMENT. ALL THE GAUGES SHOWED NORMAL. I PULLED OVER THINKING I MAY HAVE PICKED UP SOMETHING UNDER MY CAR. I PULLED TO THE SHOULDER AND EXAMINED UNDER THE CAR AND SAW NOTHING. I STARTED DRIVING AGAIN AND CHANGED MY DESTINATION TO THE KIA DEALER WHERE I PURCHASED MY CAR. I NOTICED THE NOISE INCREASING AND IT SEEMED AS IF THE ENGINE LOST LOST COMPRESSION. I THEN TURNED ON MY FLASHERS TO ALERT THE DRIVERS BEHIND ME. ABOUT THIS TIME THE LCD SCREEN TURNED WHITE AND HAD THE MESSAGE THAT THE SYSTEM MAY HAVE RECEIVED AN ERROR MESSAGE FROM THE ENGINE AND NOTED THAT I SHOULD GET TO A KIA DEALER ASAP. THE SCREEN THEN WENT BLANK. I DROVE FOR ABOUT ANOTHER HALF A MILE AND THE ENGINE LIGHT ILLUMINATED AND THE ENGINE DIED. I WAS ABLE TO GET TO THE SHOULDER AND I NOTICE "STEAM" COMING FROM UNDER THE HOOD. UPON OPENING THE HOOD I SAW THE STEAM WAS SMOKE AND FLAMES WERE SHOOTING FROM THE TOP OF THE ENGINE, FROM UNDER THE OIL CAP. I TOOK A BLANKET FROM THE BACK OF MY CAR TO BEAT OUT THE FLAMES AND IT CAUGHT ON FIRE. AT THAT TIME I GOT AWAY FROM THE CAR AND DIALED 911. AT THAT TIME A TRUCKER HAD PULLED OVER AND CAME RUNNING BACK WITH A FIRE EXTINGUISHER AND DOUSED THE FLAMES. A FIRE TRUCK ARRIVED AND WROTE A REPORT WHICH I DO NOT HAVE. THE CAR WAS TOWED TO SONS KIA OF MCDONOUGH, GA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11121001August 20, 2018
SERVICE BRAKES
ON FRIDAY, APRIL 20, 2018, ON A MAJOR HIGHWAY, TRAFFIC BEGAN TO SLOW AND AS I APPLIED MY BRAKES, THEY FELT AS THOUGH THEY TRAVELED TO THE FLOOR, AND EVEN THOUGH I HAD PLENTY OF SPACE TO STOP, I WAS UNABLE TO AND WAS IN AN ACCIDENT. THE CAR WAS REPAIRED BY A NON-KIA DEALER VIA MY INSURANCE. WITHIN TWO DAYS OF ME HAVING THE VEHICLE BACK IN MY POSSESSION, IT HAPPENED AGAIN, THIS TIME WHILE COMING TO A SLOW GRADUAL STOP AT A LIGHT. I TOOK THE VEHICLE TO MY LOCAL DEALERSHIP, PRICE KIA, TO REPORT THE CONCERN. AFTER MULTIPLE TEST DRIVES, THEY FELT THE BRAKES TRAVELING TOO FAR AND REPLACED THE MASTER CYLINDER, WITH THE CLAIM THAT THIS COULD BE THE "ONLY POSSIBLE CAUSE." OVER THE NEXT FEW MONTHS, THE CAR HAS BEEN BACK INTO THE DEALERSHIP FOR THE SAME ISSUE; IT HAD NOT BEEN RESOLVED WITH THE REPLACEMENT OF THE MASTER CYLINDER. PRICE KIA NOW CLAIMS THE ISSUE ISN'T RELOCATABLE AND REFUSES TO DO ANYTHING ABOUT IT. SHOULD FURTHER DOCUMENTATION BE NEEDED THE WORK ORDERS, ACCIDENT REPORT, AND OTHER DOCUMENTATION CAN BE PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11121162August 20, 2018
AIR BAGS
I WAS SITTING AT A STOP LIGHT AND WHEN THE LIGHT TURNED GREEN, I PROCEEDED TO DRIVE ABOUT 20 MPH. ABOUT 30 SECONDS LATER, I RECEIVED A HEAVY PUNCH IN MY CHEST AND STOMACH AREA. I YELLED, "WHAT IS GOING ON". I THEN NOTICED THE AIRBAG HAD DEPLOYED AND EXPLODED CAUSING MULTIPLE BURNS AND BRUISES TO MY ARMS, CHEST, CLAVICLE AND STOMACH AREAS. I WAS A LITTLE DISORIENTED AFTER THIS BUT MANAGED TO GET OUT OF THE CAR. ONCE OUT OF THE CAR, I NOTICED I HAD REAR-ENDED THE VEHICLE IN FRONT OF ME AND THE DRIVER WAS TELLING ME TO GET AWAY FROM THE CAR SINCE MY CAR WAS SMOKING. IT WAS 95 DEGREES THAT DAY AND I DID NOT HAVE THE AIR CONDITIONING ON. THIS WAS A DEFECTIVE AIRBAG.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11120842August 18, 2018
ENGINE
THE ENGINE IN MY 2013 KIA SOUL BLEW AT ONLY 56000 MILES. MY WIFE WAS DRIVING THE CAR ON THE INTERSTATE WHEN SHE HEARD A KNOCKING NOISE AND SHE PULLED OVER. A MAN CAME UP TO HER WINDOW AND TOLD HER THERE WAS FLAMES COMING FROM THE BOTTOM OF THE CAR. IT TURNS OUT THAT A ROD WENT THROUGH THE ENGINE BLOCK AND LEAKED ALL THE OIL OUT OF THE CAR. WHEN I TOOK THE VEHICLE TO KIA, THE SERVICE TECH ASKED ABOUT THE OIL CHANGES AND HAD MENTIONED THAT THE OEM OIL FILTER THAT KIA PUTS HAS SOME TYPE OF PRESSURE RELEASE AND WHEN YOU GET THE OIL CHANGED SOMEWHERE ELSE THEY DON'T HAVE THAT TYPE OF FILTER. I ASKED IF IT WAS REQUIRED TO HAVE THE OIL CHANGED AT A KIA DEALER AND HE SAID NO. WE HAVE HAD ALL THE OIL CHANGES UP TO DATE ON THE VEHICLE. IT IS REALLY HARD TO UNDERSTAND HOW AN ENGINE WITH 56K MILES CAN STOP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120580August 17, 2018
ENGINE
ON AUGUST 16, 2018 AT APPROX 1030 PM MY DAUGHTER WAS DRIVING ON ROUTE 5 IN HOLLIS CETNER MAINE AT APPROX 50 MPH AND CAR STARTED RUNNING ROUGH, SMOKE STARTED COMING FROM UNDER HOOD. PULLED OVER TO THE SIDE OF ROAD AND CAR WAS ON FIRE UNDERNEATH ENGINE, MELTING THE ENGINE. FOUND MELTED ENGINE PARTS (PISTON HEADS, CONNECTING RODS) ON THE GROUND ALONG WITH OTHER MELTED PARTS. FIRE WAS PUT OUT BY HOME OWNER ON ROUTE 5
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120701August 17, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 35 MPH, THE VEHICLE LOST A LARGE AMOUNT OF POWER AND MADE CLANKING AND KNOCKING NOISES. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AT 10 MPH. THE VEHICLE WAS TOWED TO CAR PROS KIA HUNTINGTON BEACH (18835 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 274-6176) WHO STATED THAT THEY WOULD HAVE TO INVESTIGATE THE FAILURE; HOWEVER, THEY MENTIONED THAT THE ENGINE MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 53,000. THE CONSUMER STATED WOULD LIKE THE VEHICLE TO BE SWAPPED OUT FOR A BRAND NEW VEHICLE. THE CONSUMER IS REQUESTING A RETURN PHONE CALL OR PROVIDED WITH NHTSA HOTLINE NUMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120752August 17, 2018
ENGINE
MY CAR IS ONLY 3 YEARS OLD, 112,000 MILES AND MY AIR CONDITIONING COMPRESSOR WENT OUT. THE FIX IS OVER $800. I HAVE OWNED 6 CARS IN MY LIFETIME AND HAVE NEVER HAD THIS HAPPEN, I'VE NEVER EVEN RAN OUT OF FREON IN MY CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120354August 16, 2018
STEERING
THERE HAS BEEN A CLICKING NOISE WHEN TURNING THE WHEEL TO EITHER SIDE, WHILING DRIVING OR IN STILL MODE. IT SEEMS AS THIS HAS ALSO BEEN AN ISSUE WITH LATER MOTELS AS THEIR WAS A RECALL INVOLVING THE STEERING SYSTEM FOR YEARS 2014 - 2016. FROM RESEARCH, THERE HAVE BEEN MANY TALK FROM 2012 KIA SOUL OWNERS HAVING TO HAVE THEIR COUPLER IN THE STEERING WHEEL COLUMN REPLACED DUE TO POSSIBLE SAFELY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120532August 16, 2018
STEERING
STEERING WHEEL MAKES CLICKING NOISE WHEN TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119715August 13, 2018
UNKNOWN OR OTHER
WHEN IT IS EXTREMELY HOT OUTSIDE (I.E. 95 DEGREES) AND I TURN ON THE A/C AND COME TO A STOP, THE CAR OFTEN TIMES WILL LUNGE FORWARD, ABOUT A FOOT, EVEN IF MY FOOT IS FIRMLY ON THE BREAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119253August 10, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING THE CAR THE HEADLIGHTS FLICKER AND SOMETIMES GO OFF RANDOMLY. THIS HAS NOW BEGUN TO OCCUR WHILE THE CAR IS ALSO PARKED. THIS IS HIGHLY DANGEROUS WHILE TRAVELING AT NIGHT AND A HUGE SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118905August 10, 2018
STEERING
2012 KIA SOULWITH 15,000 MILES: STEERING MAKES A CLUNKING NOISE AND HAS A LOT OF PLAY IN IT. EVEN WHEN SITTING STILL. WHEN DRIVING IT ALSO HAS PLAY AND MAKES CLUNKING NOISE. TOOK IT TO DEALERSHIP AND WAS TOLD THE COUPLER IS BAD, AND THAT ITS A COMMON PROBLEM. THE FEE TO FIX IS $200, AND NOT COVERED BY WARRANTY BECAUSE I'M NOT THE ORIGINAL OWNER, EVEN THOUGH THE MILEAGE IS SO LOW. OTHER KIA SOULS HAVE RECALLS, THIS YEAR SHOULD AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118851August 9, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I WENT ON A TRIP FROM ORLANDO TO KEYWEST WITH TWO YOUNG CHILDREN IN THE CAR AND I BROKE DOWN. THANKFULLY, I HAD THROUGH INSURANCE FREE TOWING. GOT TOWED TO AN AUTOMOTIVE STORE AND THEY SAID NOTHING WAS WRONG THEY CHECKED THE BATTERY AND ACCELERATOR AND MULTIPLE ITEMS I HAVE PROOF OF ON PAPER. I BEGAN TO DRIVE AGAIN AND MY CAR WOULDNT START WHEN I STOPPED TO GET GAS. SOMEONE HAD TO JUMP MY CAR AT THE GAS STATION AND IT HAPPENS ON AND OFF NOT EVERYTIME BUT I HAVE TO PUSH MY GAS AND TURN MY KEY AT THE SAME TIME TO GET MY CAR TO START. IN ADDITION, WHEN I AM DRIVING I HEAR SOUNDS AND BROUGHT IT TO KIA IN KEYWEST. I BOUGHT AN ACCELERATOR FOR $717.54 AND STILL HAVING ISSUES! LUCKILY, I JUST MADE IT HOME TONIGHT WITH MY CHILDREN AND WE ARE SAFE BUT THIS IS STILL AN ISSUE AND AFTER PAYING ALL OF THAT MONEY I AM LIVID!!!!!!!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118284August 7, 2018
EXTERIOR LIGHTING
HEADLIGHTS AND INSTRUMENT PANEL GO OUT SUDDENLY. THIS HAPPENS BOTH IN MOTION AND STATIONARY. ALSO UPON STARTING THE CAR OR AFTER DRIVING EVEN A SHORT DISTANCE. RANDOM ACTUALLY. VERY DANGEROUS AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118037August 6, 2018
ELECTRICAL SYSTEM
WHILE MY VEHICLE WAS IN MOTION THE INTERIOR AND EXTERIOR LIGHTS WENT OUT FOR ABOUT 20 SECONDS. THEY ALSO GO OUT AT DIFFERENT TIMES, ON CITY STREETS AND HIGHWAYS. THIS HAS HAPPENED ON MULTIPLE OCCASIONS, THE MOST RECENT BEING ON 08/05/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118177August 6, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I HAVE A 2016 KIA SOUL, FULLY LOADED MODEL. SIX MONTHS AFTER BUYING THE CAR FROM THE DEALER (BOUGHT NEW WITH 8 MILES), I BEGAN HAVING PROBLEMS WITH ACCELERATION, FROM A STOP OR SLOW. THE CAR WOULD HESITATE/LAG/ALMOST STALL FOR 2-5 SECONDS, BEFORE CATCHING AND STARTING TO SPEED UP. I TOOK IT TO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR. I STILL HAVE THE CAR AND I CONTINUE TO HAVE THE SAME ISSUES. I TAKE THE CAR IN FOR REGULAR OIL CHANGES AND EVERY TIME, HAVE MENTIONED THE ACCELERATION PROBLEM AND EACH TIME THEY SAY THEY CAN'T FIND WHAT'S WRONG WITH IT. THE LAST TIME I TOOK IT IN, ABOUT 4 MONTHS AGO, THEY SAID TO PUT GAS TREATMENT IN THE TANK AND IF I THE PROBLEM PERSISTS, THEN BRING IT IN TO HAVE THE CRANKCASE FILTER CHANGED (THIS IS THE UPSELL THEY'VE BEEN PUSHING ON ME FOR A YEAR NOW. I HAVE UNDER 30,000 MILES, MOST OF WHICH ARE CROSS-COUNTRY MILES. TODAY, I HAVE THE SAME ACCELERATION PROBLEM BUT THIS TIME AROUND, THE CHECK ENGINE LIGHT COMES ON AND THE BRAKE PEDAL WAS VERY SPONGY AND DIFFICULT TO SLOW, WHEN BREAKING TO PULL OVER. I PULLED OVER AND PUT THE CAR IN PARK AND LET IT IDLE TO LISTEN FOR ANY ODD OR UNFAMILIAR NOISES. THE CAR SOUNDED NORMAL. I SCHEDULED AN APPOINTMENT WITH THE DEALER. THIS ACCELERATION ISSUE HAPPENS ON THE CITY STREETS, AS WELL AS THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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