Kia Soul Complaints

5,626 consumer complaints on file.

#11352055August 30, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE OUT OF NOWHERE WHILE DRIVING ON EXPRESSWAY STARTED TO DECELERATE I IMMEDIATELY PULLED OVER SAFELY AND NOTICED THE LIGHTS ON MY DASHBOARD WERE ILLUMINATED CHECK ENGINE LIGHT AND ENGINE OIL LIGHT. I TOOK VEHICLE TO HAVOLINE OIL EXPRESS AND THEY CHECKED MY CODES CHANGED SPARK PLUGS AND IGNITION COILS BUT CAR STILL SPUTTERS AND POWER IS LOW LIGHTS ARE DIM I HAVE IT NOW AT A KIA DEALERSHIP BECAUSE I BELIEVE IT TO BE THE ENGINE OR SOMETHING IN THE POWERTRAIN. NOTHING LIKE THIS HAS EVER HAPPENED TO THE VEHICLE SINCE I'VE PURCHASED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352082August 30, 2020
STEERING
CLUNKING WHEN TURNING, NOW THE STEERING COLUMN IS LOOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352104August 30, 2020
ENGINE
DRIVING DOWN THE INTERSTATE AT 70 MPH WHEN THE CHECK ENGINE LIGHT STARTED FLASHING AND THE SPEED DECLINED DOWN TO 60MPH, IN AN INSTANT. VERY DANGEROUS AND ALMOST CAUSED AN ACCIDENT AS HAD VEHICLES BEHIND ME AND THEY HAD TO VEER OFF TO THE SIDE IF THE ROAD TO AVOID HITTING ME. I WAS NOT BREAKING, NOT PASSING ANOTHER CAR. MY VEHICLE HAD A DAMAGED CATALYTIC CONVERTOR THAT WAS REPLACED UNDER THE RECALL. I WAS ASSURED THAT THERE WAS NO DAMAGE ELSEWHERE, WITH THIS OCCURRING NOW, I DISBELIEVE THAT CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352152August 30, 2020
STEERING
SOMETHING IN THE RACK AND STEERING HAS COME LOOSE. STEERING WHEEL CLICKS WHEN I TURN IT. STEERING IS VERY UNSTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351960August 29, 2020
ENGINE
I FIRST STARTED NOTICING THAT MY VEHICLE WAS BURNING OIL FASTER THAN NORMAL IN AUG. 2018. I TOOK IT TO MIDAS TO GET MY OIL CHANGE AND EXPLAINED TO THEM THAT MY CAR WAS BURNING OR LEAKING OIL BECAUSE I HAD TO PUT MORE OIL IN MY CAR. HOWEVER THERE IS NO LEAKING NO WHERE. MIDAS TOLD ME TO COME IN SOONER FOR MY OIL CHANGE AND THAT'S WHAT I DID. THEN IN LATE PART OF 2019 AND EARLIER 2020 I WILL BE DRIVING AND MY CAR WOULD STALL AND ACT LIKE IT IS GOING TO SHUT OFF. IN JUNE 2020 I WAS DRIVING ON THE HIGHWAY AND THE CAR STARTED SLOWING DOWN AND LOSING POWER. I PULLED OVER AND WAITED A LITTLE BIT. I THANK GOD I WASN'T IN AN ACCIDENT. MY ENGINE THEN STARTED KNOCKING ONCE I GOT HOME AND CHECK ENGINE LIGHT CAME ON. THE CODE WAS MY O2 SENSOR. I GOT THAT REPLACED BUT MY ENGINE KEPT KNOCKING. SO I TOOK IT TO FORT WAYNE KIA BE A TWO REPAIR SHOPS STATED THAT IT SOMETHING WRONG WITH THE ENGINE, AND KIA DEALERSHIP SAID IT WASN'T MY ENGINE KNOCKING IT WAS THE CATALYTIC CONVERTER THAT IS BAD AND CAUSING THE KNOCKING/NOISE. BUT THAT'S PART OF MY EXHAUST SYSTEM AND HAVE NOTHING TO DO WITH THE NOISE COMING FROM MY ENGINE, AND BURNING OIL. OF COURSE THAT PIECE SUPPOSEDLY ISN'T COVERED UNDER MY WARRANTY. KIA SAID IT WAS GOING TO COST OVER $2000 TO REPLACE THE PART BUT NEVER EXPLAINED WHY MY CAR IS BURNING OIL SO QUICKLY. I HAVE PURCHASED THIS VEHICLE BRAND NEW THINKING I WOULDN'T HAVE THE SAME ISSUES THAT COME WITH BUYING A USED CAR BUT NOPE. I NEED MY VEHICLE TO GET AROUND AND WORK. WHY ISN'T KIA UNDERSTANDING THAT IN THE 2014 KIA SOUL + 2.0 LITER THERE IS A MAJOR MALFUNCTION THAT NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351757August 28, 2020
STEERING
STEERING WHEEL COUPLER ,CAR NOT ABLE TO STEER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351882August 28, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
BRAKE LIGHT WILL NOT ILLUMINATE WHEN DEPRESSED. BREAK LIGHT SWITCH NOT FUNCTIONING PROPERLY. ESC/STABILITY CONTROL LIGHT STAYS ON CONTINUOUS WHILE CAR IS IN MOTION OR STOPPED. TAIL LIGHTS BURN OUT EVERY 6-12 MONTH, AS WELL AS HEAD LAMPS BURNING OUT OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351890August 28, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I KEEP HAVING A REASSURING ISSUE WITH MY HEADLIGHTS MULTIPLE TIMES I HAVE TAKEN THE VEHICLE TO THE DEALER PAYING TO GET THE ISSUE FIXED. SPENDING COUNTLESS DOLLARS ON THIS ISSUE FOR THE PROBLEM TO CONTINUE. THE KIA DEALERS KEEP CHANGING PARTS OUT AND NOTHING HAS HELPED. IS IT A WAY THAT THIS ISSUE CAN GET CHECK BY SOMEONE PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351646August 27, 2020
ELECTRICAL SYSTEM, ENGINE
DRIVING DOWN THE HIGHWAY AND STARTED STALLING CUTTING OUT AND LOSS OF POWER IT WENT INTO LIMP MODE CALLED OUR DEALER THEY SAID TO FAR AWAY TO TOW TAKE IT TO ONE CLOSER SO WE TOOK IT TO PATTERSON KIA AND TOLD US IT WOULD BE 5 WEEKS BEFORE THEY COULD PUT IT ON THE COMPUTER AND THEY DIDN'T HAVE A LOANER SO WE ARE ON A WAITING LIST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351523August 27, 2020
ENGINE
AFTER OWNING AND DRIVING CAR FOR 2 YEARS STARTED LOSING POWER AND DEVELOPED A KNOCK TO MOTOR. ALWAYS DID ROUTINE OIL CHANGE AND MAINTENANCE AT DEALER WITH DOCUMENTS. WAS TOLD LAST OIL CHANGE IT WAS OVER QRT LOW ON OIL BUT NO OIL LEAK DETECTED. NOW KNOCKING HAS GOTTEN WORSE AND ONLY 60000 MILES ON IT! NEED TO EXPAND THE RECALL TO INCLUDE ALL AFFECTED ENGINES! VERY BAD DESIGN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351542August 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, AN ABNORMAL NOISE WAS PRESENT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (KIA OF MUNCIE 6732 W HOMETOWN BLVD, MUNCIE, IN 47304) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THAT THE ENGINE ROID FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351547August 27, 2020
VISIBILITY/WIPER, EXTERIOR LIGHTING
BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351322August 26, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE HEADLIGHTS WOULD FLICKER ON AND OFF, WHILE DRIVING OR STOPPED. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS OUT OF WARRANTY AND THERE ARE NO RECALLS ON THE VEHICLE AT THE TIME. THE FAILURE MILEAGE WAS 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351378August 26, 2020
ENGINE, POWER TRAIN
VEHICLE HAS ONLY 75K MILES ON IT MOTOR SPUN A BARRING ON BOTTOM IT DONE ALL THE THE THINGS ON THE LAST MOTOR RECALL BUT WAS ON DIFFRENT MODEL CONTACTED DEALER AN SHOWED IT WAS THE SAME MOTOR AN NOTHING HAS HAPPEN WANT HONOR WARNTY OR ANYTHING AN IM NOT THE FIRST PERSON HAVE TALKED TO SEVERY AN THEY CONTACTED KIA DEALER SHIPS PRIOR TO AN THEY GET THE SAME THING ONLY THING VEHICLE DONE WAS SAY LOW OIL PRESSURE LIGHT CAME ON BUT NO CHECK ENGINE LIGHT MOTOR WAS KNOCKING VERY BAD AN KNOCK MOTOR SENSOR NEVER CAME ON EITHER IVE HOOKED CODE READER UP TO IT MY SELF NOTHING NOW THE CAR IS ABOUT TO HIT MY CREDIT DUE TO FAULTY MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351062August 25, 2020
ENGINE
MY WIFE AND I ARE THE FORMERLY PROUD OWNERS OF A 2014 KIA SOUL 2.0 OUR FIRST KIA WAS A 1996 SPORTAGE, WE BOUGHT IT NEW AT ONE OF THE FIRST FOUR KIA DEALERS IN THE US, BOB LANPHERE IN BEAVERTON OR. WE HAVE BEEN KIA EVANGELISTS FOR MANY YEARS. HOWEVER, OVER SOME TIME, OUR 2014 SOUL SEEMED TO BE SLOWLY LOSING POWER, AND ALSO LOSING SOME OIL BETWEEN CHANGES. WE USED IT IN TOWN, RARELY AT HIGHWAY SPEEDS. I GUESS IT IS AN EXAMPLE OF SLOWLY TURNING UP THE HEAT ON THE POT OF WATER FOR THE FROG; BUT WE JUST DIDN'T PAY MUCH ATTENTION. WE HAPPENED TO TAKE IT TO OUR MECHANIC TO HAVE THE BRAKES DONE, HE CALLED UP, SAID THE BRAKES WERE READY BUT THAT THE CAR HAD LITTLE POWER AND ASKED 'HOW DID WE DRIVE IT LIKE THAT?' HE FURTHER VOLUNTEERED THAT THE EXHAUST EMITTED A METALLIC ODOR HE ASSOCIATED WITH A DYING CATALYTIC CONVERTER, AND THAT A CLOGGED CONVERTER CAN SIGNIFICANTLY HAMPER THE POWER. WE WERE SURPRISED TO HEAR THE NEWS BUT THE GENTLEMAN HAS PROVED HIS ACUITY AND INTEGRITY A NUMBER OF TIMES OVER THE YEARS WITH OTHER VEHICLES. WE SUBSEQUENTLY HAD THE ENTIRE CONVERTER REPLACED WITH AN AFTERMARKET PRODUCT FOR A "MERE" 900 DOLLARS. AFTER THE FACT, WE THOUGHT THERE WAS STILL SOME HESITATION WHEN ACCELERATION WAS REQUIRED, BUT IT CLEARLY RAN MUCH BETTER. THEN WE FOUND OUT ABOUT THE 1.6 RECALL, AND A CLASS ACTION SUIT FOR THE 2.0! NOW WE WORRY THAT IF THERE IS A PROGRAMMING ISSUE IT COULD DAMAGE ANOTHER CONVERTER AND EVEN WORSE IF THE CONVERTER IS NOT THE INSTIGATOR THEN THE CAR MIGHT STOP DEAD AND/OR CATCH ON FIRE AT ANY TIME REGARDLESS OF A NEW CONVERTER. IT RUNS VERY HOT, AND HAS LESS POWER THAN IT SHOULD. NOBODY CAN EXPLAIN WHY THE BAD ECU PROGRAMMING WOULD NOT EFFECT THE 2.0 ENGINE'S CATALYTIC CONVERTER, WE HAVE ASKED THE DEALERSHIP AND THE KIA CUSTOMER ASSISTANCE CENTER TO EXPLAIN THE DISTINCTION BOTH VERBALLY AND IN WRITING WITH NO REAL ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351109August 25, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HAD BEEN BURNING EXCESSIVE OIL WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720) WHERE SHE WAS INFORMED THAT THE OIL WAS SEVERELY LOW AND NEEDED TO BE REPLENISHED. THE CONTACT INFORMED THE DEALER THAT THERE WERE NO WARNING LIGHTS THAT ILLUMINATED ON THE VEHICLE; SHE WAS INFORMED BY THE DEALER THAT THE OIL LIGHT WOULD ONLY COME ON IF THE OIL WAS COMPLETELY EMPTIED. THE CONTACT WAS ALSO INFORMED THAT THERE WERE NO OIL OR GAS LEAKAGE IN HER VEHICLE AND THAT THERE WERE NO ISSUES WITH HER VEHICLE. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND THEY INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351117August 25, 2020
ENGINE
CAR BEGAN LOSING POWER WHILE DRIVING (USING CRUISE CONTROL) ON BUSY HIGHWAY (CITY, 4 LANES OF TRAFFIC; 8/23/2020). DRIVER IMMEDIATELY STOPPED DRIVING CAR AND TRIED TO FIND SAFE LOCATION TO STOP. CAR STARTED MAKING LOUD NOISES FROM ENGINE. CAR WAS TOWED TO KIA DEALERSHIP (8/24/2020). KIA EMPLOYEE REPORTED HEARING THE NOISE UPON STARTING THE CAR, AND STATED HE KNEW IMMEDIATELY THAT A ROD MALFUNCTIONED AND OIL LEAKED INTO ENGINE. KIA DID NOT DO FURTHER INSPECTION. ENGINE/CAR IS TOTALED AND CANNOT BE DRIVEN. KIA QUOTED $7,400 REPAIR. SAID THIS WAS CAUSED BY LACK OF OIL CHANGE FROM OWNER. CAR HAS REGULAR OIL CHANGES WITH PAPERWORK TO CONFIRM USER MAINTENANCE. KIA SOULS WITH 1.6L ENGINE HAVE A RECALL FOR THE SAME ISSUE. CAR'S LAST OIL CHANGE WAS APPROXIMATELY 2500 MILES AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350865August 24, 2020
STRUCTURE:BODY, AIR BAGS
I WAS INVOLVED IN A CAR ACCIDENT ON JULY 11 2020. THE OTHER DRIVER RAN A RED LIGHT AND I T-BONED HIM. MY CAR SUBSTANTIAL AMOUNT OF DAMAGE TO THE FRONT END AND WAS DEEMED TOTALED BY THE INSURANCE COMPANY. IN THIS ACCIDENT NONE OF MY AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11350993August 24, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
AT 2AM ON SATURDAY AUGUST 22ND MY HUSBAND'S 2018 KIA SOUL, WHICH WAS STATIONARY IN OUR DRIVEWAY AND NOT IN OPERATION AT THE TIME, WAS SET ABLAZE FOR UNKNOWN REASONS. WE WERE ASLEEP AND WERE WOKEN UP BY THE SOUND OF, WHAT WAS POSSIBLY, THE TIRES EXPLODING, THE CAR WAS COMPLETELY ON FIRE BY THE TIME WE WERE ABLE TO WAKE UP AND EVACUATE THE PROPERTY. WE HAVE A DOORBELL CAMERA THAT WOULD HAVE PICKED UP A PERSON IN OUR DRIVEWAY SO WE DO NOT BELIEVE THE CAUSE WAS ARSON. ONLINE RESEARCH AFTER THE INCIDENT INDICATES THAT THIS COULD BE RELATED THE THE RECENT RECALLS OF KIAS AND HYUNDAIS, WHICH OUR MODEL WAS NOT INCLUDED AS FAR AS WE KNOW.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11350744August 22, 2020
ENGINE, UNKNOWN OR OTHER
IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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