Kia Soul Complaints

5,626 consumer complaints on file.

#11360069September 20, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
1. I EXPERIENCED THIS TWICE NOW. DRIVING DOWN AN ALLY THE VEHICLE TURNED OFF ON ME. THE SECOND TIME I WAS PARKED RAN INTO MY HOUSE CAME OUT AND IT WAS OFF. LUCKILY I WASN'T ON THE HIGHWAY AT THE TIME OF THIS HAPPENING. ALSO IN SOMEHOW LOCK MY KEYS IN THE VEHICLE WHEN I CAME OUT TO GRAB SOMETHING FROM THE TRUNK . 2. YOU'D THINK A 2015 VEHICLE WOULDN'T LET YOU DO THAT ESPECIALLY WITH THE KEYLESS ENTRY. 3. ALSO I'M NOTICING A VIBRATION IN THE IDLE WHEN SITTING PARKED WITH THE ENGINE ON. 4. WHILE IN CRUISE CONTROL I NOTICED THAT THE CAR DOES NOT STAY AT A CONSISTENT SPEED ESPECIALLY GOING UP AND DOWN HILLS. THE VEHICLE LOSES SPEED WITHIN A 10 TO 20 MILE PER HOUR RANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360097September 20, 2020
STEERING, SUSPENSION
WHEN PARKED (BUT WITH THE POWER SET TO "RUN" OR THE ENGINE FULLY ON), IF YOU TURN THE STEERING WHEEL IN EITHER DIRECTION, TYPICALLY TO ITS FULLEST EXTENT, THERE IS A LOUD "CLUNK" OR "CLANK" NOISE COMING FROM THE BASE OF THE STEERING COLUMN. AFTER TAKING THE CAR TO THE DEALERSHIP, THEY ONLY TOLD ME THE STEERING WAS "BROKE" AND THEY HAD TO REPLACE THE ENTIRE STEERING SYSTEM UNDER WARRANTY. THE ISSUE STARTED AROUND 2300 MILES. I HAVE TAKEN SEVERAL VIDEOS SINCE THE ISSUE BEGAN. THE CAR HAS TO BE STATIONARY OR IN MOTION (FORWARD OR REVERSE) BUT UNDER 5MPH (ROUGHLY). AFTER WATCHING A FEW YOUTUBE VIDEOS AND DOING SOME FURTHER INVESTIGATION, IT APPEARS AS THOUGH PART OF THE PROBLEM IS A DEFECTIVE/DAMAGED "COUPLING GEAR" BETWEEN THE POWER/ELECTRIC ASSIST STEERING MOTORE AND THE STEERING COLUMN ITSELF. REGARDLESS, IT IS A SEVERE STEERING ISSUE THAT HAS LEAD TO A PREVIOUS RECALL IN OLDER KIAS AND SEVERAL ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359818September 18, 2020
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE HEADLIGHTS FLICKERED ON AND OFF INTERMITTENTLY WITH THE PASSENGER'S SIDE HEADLIGHT FAILING TO OPERATE PROPERLY. THE DRIVER'S SIDE HEADLIGHT ALSO FAILED TO OPERATE PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE HEADLIGHTS. THE HEADLIGHTS WERE REPLACED 3 ADDITIONAL TIMES WITH THE FAILURE RECURRING ON THE DRIVER'S SIDE. WINN KIA OF FREMONT (5633 JOHN MUIR DR, NEWARK, CA 94560) WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VIN, AND TO BRING THE VEHICLE INTO THE DEALER TO BE DIAGNOSED. THE CONTACT SCHEDULED AN APPOINTMENT FOR OCT 14 ,2020. THE FAILURE RECURRED MULTIPLE TIMES. THE TECHNICIAN INDICATED TO THE CONTACT THAT THERE COULD BE A FAILURE WITH THE ELECTRICAL SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359821September 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT STATED THAT THE HEADLIGHTS DID NOT WORK PROPERLY, FADED IN AND OUT. THE CONTACT STATED THAT SOMETIMES ONLY ONE HEADLIGHT WAS ON. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FAILURE WAS DUE TO AN ELECTRICAL FAILURE. THE CONTACT TOOK THE VEHICLE TO A SECOND INDEPENDENT MECHANIC WHO CHECKED OUT THE ELECTRICAL SOCKETS AND DIAGNOSED THAT THE RIGHT SOCKET MELTED WHILE THE LEFT SOCKET HAD BURNED OUT 50 PER CENT. THE TECHNICIAN DOCUMENTED HIS FINDINGS AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO A THIRD INDEPENDENT MECHANIC WHO VISUALLY NOTED 'AN ELECTRICAL SHORT', AND ALSO STATED THAT THE RIGHT SOCKET BURNED 100 PERCENT AND THAT THE LEFT ONE WAS ALMOST BURNED OUT. THE TECHNICIAN STATED THAT IT WAS A MANUFACTURE DEFECT AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO THE WINN KIA OF FREMONT, DEALER, LOCATED AT: 5633 JOHN MUIR DR, NEWARK, CA 94560, WHERE THE TECHNICIAN STATED THAT THERE WAS NO RECALL AND SCHEDULED APPOINTMENT FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED A CASE NUMBER AND TOLD THE CONTACT THAT SOMEONE WOULD CALL BACK. THE CONTACT STATED THAT NO ONE CALLED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355503September 17, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING CAR IS RANDOMLY STALLING . VISITED SEVERAL SERVICE INCLUDE KIA SERVICE AS WELL NOBODY KNOWS WHATS WRONG. IT'S DANGEROUS TO DRIVE WHEN DURING DRIVING THE CAR JUST STALLS ALL OF THE SUDDEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355588September 17, 2020
ENGINE
THE ENGINE IN MY 2014 KIA SOUL + BEGAN KNOCKING WHILE I WAS DRIVING ON A HIGHWAY. WITHIN SECONDS OF HEARING THE KNOCKING, I WAS UNABLE TO DRIVE THE CAR AND THE CAR DANGEROUSLY SLOWED DOOWN ON A HIGHWAY WITH FAST MOVING VEHICLES. I PULLED OVER TO THE SHOULDER TO FIND MY OIL HAD BURNED AND MY ENGINE WOULD NO LONGER START. MY OIL WAS CHANGED EXACTLY 7 DAYS BEFORE THE OIL WAS COMPLELTY BURNED OUT OF THE OIL TANK. THERE WAS NO INDICATION THAT THERE WAS A PROBLEM UNTIL MY CARS ENGINE WAS NO LONGER ABLE TO TURN OVER DUE TO LACK OF OIL. AAA CAME TO PICK ME UP ON THE SIDE OF THE ROAD AND DROVE MY CAR 60 MILES TO MY MECHANIC BEFORE A KIA DEALERSHIP COULD TAKE IT. MY CAR IS NOW AT KIA, AND THEY ARE REFUSING TO REPLACE MY ENGINE. THERE HAS BEEN MANY COMPLAINTS ABOUT THIS ENGINE IN THIS SPECIFIC TYPE OF CAR. I AM HOPING THAT KIA WILL ADMIT TO THE ENGINE AND OIL TANK BEING FAULTY AND REPLACE MINE FREE OF CHARGE. THERE SHOULD BE A RECALL ON THESE ENGINES AND THE MANUFACTURER SHOULD PAY FOR THE DAMAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355620September 17, 2020
VEHICLE SPEED CONTROL
WHILE PULLING INTO DRIVEWAY AND COMING TO A STOP AND THE ENGINE TURNED OFF . I LET MY FOOT OFF THE BRAKE AND THE CAR TOOK OFF LIKE A ROCKET AND HIT A PARKED CAR IN OUR DRIVEWAY . IT PUSHED THE PARKED VEHICLE FORWARD ABOUT 2 FEET UNTIL THE CAR STOPPED . THIS IS A DIRT DRIVEWAY. I GUESS WHAT HAPPENED IS THIS CARS START AND STOP FEATURE WHICH TURNS THE MOTOR OFF WHEN YOU COME TO A STOP AND STARTS BACK UP WHEN YOU LET YOUR FOOT OFF THE BRAKE . SOME KIA FEATURE THAT WENT HAYWIRE AND CAUSED THE ACCIDENT . YOU CAN DISENGAGE THIS FEATURE BUT IT MUST BE DONE EVERY TIME YOU STOP AND TURN OFF HE VEHICLE . THE DEALER DID NOT EVEN WANT TO LOOK AT THE VEHICLE AND SUGGESTED TAKING IT TO A MECHANIC TO MAKE SURE THE RADIATOR WAS NOT DAMAGED .
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11355299September 16, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING IN NEIGHBORHOOD CAME TO A STOP AND WHEN I PROCEEDED TO GO MY CAR WOULDN'T MOVE AND I WAS PRESSING ON GAS PEDAL, 5 SECONDS LATER MY CAR ACCELERATED REALLY FAST AND SUDDENLY AND I ALMOST REAR ENDED THE CAR IN FRONT OF ME. THE DELAYED SHIFTING HAS ALMOST CAUSED AN ACCIDENT THREE TIMES NOW! I DON'T FEEL SAFE DRIVING MY KIA AND I JUST BOUGHT THIS CAR 2 MONTHS AGO. ALSO CHECK ENGINE LIGHT COMES ON AND CODE READ IS P0420.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355450September 16, 2020
ELECTRICAL SYSTEM, ENGINE
ENGINE ABRUPTLY FAILED ON FREEWAY AND IS NO LONGER OPERATING. I WAS OPERATING THE VEHICLE AT APPROXIMATELY 60 MPH AS I EXITED THE FREEWAY. IMMEDIATELY THE ENGINE BEGAN MAKING KNOCKING NOISES AND JERKED. I PULLED OVER AND THE VEHICLE HAD TO BE TOWED FROM DIRECTLY OFF THE FREEWAY. THIS WAS A WELL MAINTAINED AND OPERATED VEHICLE WITH SERVICE RECORDS TO PROVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355174September 15, 2020
EXTERIOR LIGHTING
IF YOU TURN ON THE HEADLIGHTS THEY LIGHTS WILL FLICKER ON AND OFF AND SOMETIMES JUST GO OFF WITHOUT WARNING WHICH AT NIGHT CAN BE VERY DANGEROUS AND SCARY. THE VEHICLE IS IN MOTION WHILE DOING THIS AND IT CAN BE ON CITY STREET OR HIGHWAY AND ALSO HAPPENS WHEN TURNING OR JUST GOING STRAIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355239September 15, 2020
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2014 KIA SOUL FLICKER WHEN TURNED ON. THIS MAINLY HAPPENS WHEN I USE THE TURN SIGNALS. THIS IS DEFINITELY A SAFETY ISSUE AND SHOULD BE A RECALL REMEDIED BY KIA. THEY ARE AWARE OF THE PROBLEM AND HAVE SO FAR ONLY ISSUED A SERVICE BULLETIN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354840September 14, 2020
ENGINE
OWNER OF 2015 KIA SOUL+ WITH 87K MILES.I BOUGHT THIS CAR USED WITH A LITTLE OVER 24K ON IT. I COMMUTE 90 MILES A DAY, HIGHWAY AND CITY DRIVING. WHILE DRIVING HOME ON 9/11/2020, LOUD TAPPING NOISES BEGAN FROM ENGINE WHEN I TURNED A CORNER. I PULLED INTO A AUTO ZONE TO CHECK OIL LEVELS. OIL WAS NOT SHOWING ON DIPSTICK AND NO LOW OIL LIGHT CAME ON IN CAR.NO LEAKS AND NO SMOKING. I PURCHASED 2 QUARTS OF OIL AND PUT THEM IN. THE NEXT DAY I I WAS SCHEDULED FOR ROUTINE OIL CHANGE AND TIRE ROTATION. I TOOK IT TO MY REGULAR SERVICE PROVIDER; KIA IN LUMBERTON, NC. I ASKED THEM NUMEROUS QUESTIONS ABOUT WHERE THE OIL COULD BE GOING.THEY SAID IT COULD BE SLIPPING PAST THE SEALS. I HAVE ALWAYS GOTTEN OIL CHANGES EVERY 3-5K MILES. THEY HAVE STARTED A 1K OIL TEST. EVERY 1K FOR 5K, I HAVE TO TAKE IT BACK SO THAT THEY CAN CHECK THE OIL LEVEL. THE SERVICE TECH TOLD ME THAT I MAY BE LOOKING AT ENGINE REPLACEMENT WITH SOME KIND OF KIA FORGIVENESS PROGRAM, SINCE I AM NOT THE ORIGINAL OWNER AND I STILL OWE ON THIS VEHICLE. I SHOULD NOT BE LOSING 2 QUARTS OF OIL FROM MY CAR EVERY 3-5K MILES! MY FORMER VEHICLE HAD OVER 200K MILES, AND I NEVER HAD TO ADD OIL. I HAVE READ THAT OTHER 2015 KIA OWNERS HAVE HAD THIS SAME ISSUE. THIS IS A DEFINITE PROBLEM AND THERE NEEDS TO BE SOME KIND OF RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354883September 14, 2020
UNKNOWN OR OTHER
WHILE DRIVING THIS PAST FRIDAY NIGHT, SUDDENLY MY CAR STARTED MAKING A LOUD INTERNAL ENGINE NOISE. PULLED OVER IMMEDIATELY AND CHECKED OIL. FOUND OIL LEVEL UNEXPECTEDLY LOW SINCE OIL WAS CHANGED JUST A COUPLE MONTHS AGO AND I CHECK OIL LEVEL MONTHLY. ADDED 1 1/2 QUARTS OF OIL - CLACKING IMPROVED ONLY SLIGHTLY. RETURNED HOME IMMEDIATELY. HAD MECHANIC CHECK THE CAR FIRST THING MONDAY MORNING. WAS INFORMED THE CAR NEEDS A NEW MOTOR. MECHANIC SAID PARTS ARE TYPICALLY GUARANTEED FOR 6 MONTHS; BUT BECAUSE THERE IS LITTLE CONFIDENCE IN KIA MOTORS RIGHT NOW, HIS PARTS SUPPLIER WILL ONLY GUARANTEE IT FOR 30 DAYS. MECHANIC SAID HE HAS PERSONALLY WORKED ON KIAS FROM 2010 AND 2013 WITH THIS VERY SAME ISSUE. MY 2015 MODEL SHOULD ALSO BE UNDER THIS SAME RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355017September 14, 2020
ENGINE
THE ENGINE OF MY 2015 KIA SOUL HAS BEEN DAMAGED BECAUSE OF THE "PISTON ROD BRAKE" WHICH HAS ALSO "PUNCTURED THE ENGINE BLOCK" AND AS I WAS DRIVING ON THE HIGHWAY WHEN OIL LICKED OUT OF THE VEHICLE. I STOPPED QUICKLY AND PUT OIL. BUT THE OIL LICKED OUT AGAIN. I WAS FORTUNATE THAT THE VEHICLE DID NOT RESULT TO FIRE. HOWEVER, I HAVE TAKEN THE VEHICLE TO MY NEAREST KIA DEALER AND THEY HAVE REFUSED TO REPLACE FIX THE ENGINE AS DIRECTED BY THE RECALL REQUIRMENTS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354776September 13, 2020
ENGINE
THE CAR FIRST STARTED HAVING PROBLEMS AND SEPTEMBER OF 2019 WAS TOLD IT NEEDED A CATALYST CONVERTER. THE CONVERTER WAS REPLACED IN MARCH OF 2020 THE CAR WAS DRIVING FINE NOW IT'S BURNING OIL ALREADY AT 2,000 MILES IT NEEDS A OIL CHANGE THE ENGINE LIGHTS ON I'M GOING TO TAKE IT TO FIRESTONE TO SEE WHY THE ENGINE LIGHTS ON AND SEE WHAT THEIR DIAGNOSIS IS BUT I'VE BEEN TRYING TO GET KIA TO REPLACE MY ENGINE BECAUSE I HAVE PAYED FOR THE EXTENDED WARRANTY THE LAST TIME I TOOK IT UP THERE THEY TOLD ME THAT THE ENGINE DIDN'T NEED TO BE REPLACED SO I'LL GET BACK ON HERE WITH AN UPDATE ONCE I GET THE NEXT DIAGNOSIS FOR THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354524September 12, 2020
ENGINE, POWER TRAIN
WHEN AT COMPLETE STOP IDLING IS VERY ROUGH AND ENGINE WILL CUT OFF. WHEN ACCELERATING FROM A COMPLETE STOP SHIFTING IS VERY DELAYED AND HARD, ONCE GEAR SHIFTS THEN IT ACCELERATES TOO FAST AT ONCE. WHEN MAKES A LEFT TURN FROM STOP LIGHT CHECK ENGINE LIGHT CAME ON AND CODE WAS P0420 ABOUT CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354529September 12, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR WHILE BE DELAYED IN SHIFTING GEARS AND THEN ALL THE SUDDEN ACCELERATE TOO FAST AND JERKS THE CAR, OIL KEEPS RUNNING REALLY LOW AFTER PUTTING OIL IN BUT NO VISIBLE LEAKS. ENGINE LIGHT CONTINUES TO COME ON READING CODE IS P0420 STATING PROBLEMS WITH CATALYTIC CONVERTER. RECALLS ARE IN PLACE FOR THIS YEAR MAKE AND MODEL FOR CATALYTIC CONVERTER BUT MY VIN NUMBER ISN'T SHOWING UP EVEN THOUGH I'M HAVING THE EXACT PROBLEMS AS DESCRIBED IN RECALL!!*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354562September 12, 2020
SEAT BELTS
I WAS DRIVING DOWN A HIGHWAY DURING THE SUMMER WHERE THE OUTSIDE TEMPERATURE WAS 95 DEGREES. THE SEAT BELT LIGHT DOWN THERE BY THE CONSOLE CAME ON. IT STAYED ON FOR FIVE MINUTES UNTIL I WAS ABLE TO PARK THE VEHICLE AND TURN IT OFF, THEN TURN IT BACK ON AGAIN. IT HAPPENS AGAIN LESS THAN A YEAR LATER. THIS TIME THE LIGHT CAME ON THREE TIMES IN TEN MINUTES.THE OUTSIDE TEMPERATURE WAS AGAIN 95 DEGREES. I DID TAKE IT TO A DEALERSHIP AND THEY WERE NOT ABLE TO DUPLICATE THE CONDITIONS TO SEE IF IT WOULD DO IT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354572September 12, 2020
ELECTRICAL SYSTEM
CAR CONSISTENTLY WON'T START AS IF THE BATTERY IS DEAD. WILL START ONCE BATTERY IS JUMPED. BATTERY, STARTER, AND ALTERNATOR TESTS COME BACK FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354380September 11, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I GOT TOLD BY A KIA MECANIC WELL AT LEAST SEEN IT ON MY DASH CAM THAT I AM SOL THAT MY TICKING PROBLEM IS AN ENGINE DEFECT ON KIA'S PART THAT IS CAUSING ENGINE ISSUES AS WELL AS SOMEHOW MAKING MY ENGINEREV EXTREMELY HIGH WHILE STARTING UP AND SOMETIMES THROUGHOUT THE DAY TO THE POINT IF I DON'T HAVE MY BRAKES ON I WILL GO THROUGH A WALL . THAT'S A MENTION SOMETHING IS WRONG WITH THE AIR CONDITION UNIT/HEATER THAT THE HEATER WILL BLOW EXTREMELY HOT SO HOT THAT THE VENTS BECOME PLIABLE AND THE AIR CONDITIONER AND WON'T COME ON UNLESS I START MESSING WITH BUTTONS OFF AND ON OFTEN ON HIGH AND LOW HIGH AND LOW.I HAVE BEEN IN TO KIA MOTORS FIVE TIMES FOR THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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