Kia Soul Complaints

5,626 consumer complaints on file.

#11372282October 29, 2020
ENGINE
I WAS DRIVING DOWN A COLORADO HIGHWAY WITH MY FAMILY WHEN MY CAR STARTED TO SMOKE. ONCE WE PULLED OVER THE CAR BEGAN TO SMOKE EVEN MORE, AFTER A FEW MINUTES THE FRONT PART UNDER THE HOOD CAUGHT ON FIRE. WE HAD TO QUICKLY EXIT AS THE CAR IMMEDIATELY WAS ENGULFED INTO FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11372290October 29, 2020
ENGINE
WHEN I WAS DRIVING TODAY DOWN THE HIGHWAY, THE CAR STARTED TO JERK WHILE I PUSHING ON THE ACCELERATOR. THE ENGINE LIGHT BEGAN TO BLINK CONTINUOUSLY. I GET HOME SAFELY AND THE CAR IS STILL SHAKING. SO I TAKE IT FOR AN ENGINE TESTING AND COME TO FIND OUT CYLINDER 3 IS MISFIRING AND NOW THE CAR WON'T EVEN PULL THE HILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366818October 28, 2020
STEERING, WHEELS
DRIVING ON HIGHWAY 70 AND NOTICED THAT MY TIRE WAS GETTING LOW. I GOT OFF THE HIGHWAY JUST IN TIME. THE TIRE SHOP. AT 9550 ST CHARLES ROCK RD, BRECKENRIDGE HILLS, MO 63114 AT 5PM. THE TWO YOUNG MEN CAME OUT LAUGHING AND ONE CHANGED MY TIRE. LEFT THE SHOP AND 30 MINS LATER MY TIRE WAS ON FLAT. CAME BACK THE NEXT MORNING. YOUNG MAN SAID HE'LL FIX IT. HE DIDN'T GIVE ME ANOTHER BUT STATED A NAIL WAS IN IT. HE THINK I'M STUPID. HE KNOW HE SOLD ME A BAD TIRE WITH THE NAIL IN IT ALREADY. HE PAINTED THE TIRE THEN PUT IT BACK ON MY CAR. I WAS SUSPICIOUS ABOUT THE PAINT AND PAINT BRUSH. LEFT THE SHOP AND WENT HOME. ON MY WAY TO WORK THE SAME DAY ALMOST HAD TWO ACCIDENTS. TIRE WAS HARD TO STEER AND THE WHEEL DIDN'T TURN. I WAS SCARED TO DEATH. I COULD OF LOST MY LIFE 😔. . PEOPLE NEED GOOD USED TIRES. FINALLY I WENT TO CAR X AND THEY TOOK CARE OF MY PROBLEM AND I FELT SAFE TO DRIVE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366851October 28, 2020
ENGINE, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED WHILE DRIVING 30 MPH AT NIGHT TIME, HER NEIGHBOR INFORMED HER THAT THE BRAKE LIGHTS WERE NOT ILLUMINATING. THE VEHICLE WAS TAKEN TO VAN GRIFFITH KIA (4301 E US HWY 377, GRANBURY, TX 76049; (817) 573-0400) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V114000 (SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE STOP LIGHT SWITCH WAS REPLACED. THE CONTACT STATED THAT ON 9/16/2020 WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AND INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAS BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366841October 28, 2020
STEERING, SUSPENSION, WHEELS
VEHICLE KEEPS PULLING. VEHICLE PULLED TO THE RIGHT. PERFORMED A STEERING ANGLE RELEARNED, AND WHEEL ALIGNMENT. CROSS ROTATED TIRES AND NOW THE VEHICLE PULLS TO THE LEFT. TOLD NOTHING ELSE CAN BE DONE AT THIS TIME. CAR IS CONSTANTLY. FIGHTING ITSELF WITH STEERING ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366658October 27, 2020
ENGINE
WHILE DRIVING ON THE FREEWAY (70MPH) , THE ENGINE BEGAN TO KNOCK AND SHAKE THE CAR. THEN THERE WAS A BANG, AND SEVERAL PUFFS OF WHITE SMOKE, AND THE CAR DIED. WE HAD IT TOWED TO THE SHOP, AND THEY TOLD US THAT A PISTON SHOT THROUGH THE BOTTOM OF THE ENGINE BLOCK, AND DRAINED ALL THE OIL IN THE CAR. THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. QUOTED COST TO REPAIR 9K FOR A USED ENGINE, 15K FOR A NEW ENGINE. THE CAR WAS WELL MAINTAINED, AND SERVICED REGULARLY.*DT CONSUMER STATED FOLLOWING CODES FROM DIAGNOSTIC P0326, P0014 P0303.*JB*DT CONSUMER STATEDMANUFACTURER COULD NOT DO ANYTHING ABOUT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366767October 27, 2020
STEERING
STEERING HAS PLAY AND MAKES A CLUNKING NOICE WHEN TURNED LEFT OR RIGHT WHILE MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366375October 26, 2020
POWER TRAIN
WHEN I WAS IN THE MIDDLE OF DRIVING ON A BACK ROAD IN DOSWELL, VA, AFTER MAKING A TURN, THE RPM METER SHOT UP TO 4,000 BUT I WAS ONLY GOING 15 MPH. AS I TRIED ACCELERATING THE RPM METER KEPT SHOOTING UP EVEN HIGHER THAN NECESSARY AND THE ENGINE WAS MAKING A VERY LOUD NOISE LIKE I WAS DRIVING 85 MPH. I HAD THE CAR TOWED AND TAKEN TO KIA WHERE THEY SAID THEY HAVE TO REPLACE THE ENTIRE TRANSMISSION. I BOUGHT THIS CAR TWO MONTHS AGO AND IT ONLY HAS 1,900 MILES. IT HAS BEEN IN THE SHOP FOR A WEEK NOW AND KIA HAS BEEN VERY UNHELPFUL IN THIS PROCESS AND HAVE BEEN VERY POOR WITH COMMUNICATION ABOUT MY VEHICLE. WHEN I CALLED THIS MORNING, THE TECHNICIAN SAID HE CURRENTLY HAS 20 MORE KIA SOULS IN THE SHOP THAT NEED NEW TRANSMISSIONS AND HE DOESN'T KNOW WHEN I'LL HAVE MY CAR BACK. I DON'T PLAN ON BUYING FROM KIA IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366558October 26, 2020
ENGINE
TOOK MY VEHICLE INTO MY LOCAL KIA DEALER FOR A LETTER TITLED "PRODUCT IMPROVEMENT CAMPAIGN" SENT FROM "CORPORATE HEADQUARTERS" TO PERFORM A "SOFTWARE UPDATE ON 2014-2016 GASOLINE DIRECT INJECTION (GDI) ENGINE TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. UPON PICKING IT UP FROM THE DEALERSHIP, THE CEL (CHECK ENGINE LIGHT) IMMEDIATELY BEGAN FLASHING WITHIN A FEW MILES OF DRIVING OFF THE DEALERSHIP. IN TAKING IT TO THE DEALERSHIP, AND WITH THEIR COLLABORATION WITH THE CORPORATE HEADQUARTERS, KIA IS UNABLE TO FIX MY CAR. I HAVE HAD A RENTAL CAR FOR 30 DAYS NOW. KIA HAS OFFERED 2 CASH AMOUNTS FOR COMPENSATION, BOTH OF WHICH WILL NOT COVER REPLACING THE ENGINE. THE CAR WORKED PERFECT BEFORE ALL THIS BEGAN AND I HAVE RECORDS TO PROVE THAT. VEHICLE WAS METICULOUSLY DEALER ONLY MAINTAINED. I HAVE REQUESTED A NEW ENGINE FROM A NON-PROBLEMATIC 2017 OR NEWER KIA SOUL OR A 2017OR NEWER KIA SOUL REPLACEMENT VEHICLE. I HAVE NOT HEARD BACK FROM KIA CORPORATE HEADQUARTERS AS OF YET. WAS TOLD I WOULD HEAR FROM SOMEONE BY 10/30/2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366299October 25, 2020
ENGINE
SUDDEN ENGINE FAILURE WITHOUT ANY WARNING LIGHTS COMING ON. NO SLOW DOWN OR APPARENT PROBLEMS. SUDDEN ENGINE FAILURE IN THE MIDDLE OF TRAFFIC IN PITTSBURGH AREA CAUSING A TRAFFIC HAZARD. VEHICLE WAS IN MOTION ON A STREET. FOUND OUT THIS IS THE NUMBER ONE REPORTED PROBLEM WITH THIS VEHICLE. ALSO ISSUES WITH THE KIA SORENTO ENGINE. SAME PROBLEM? RECALL WAS ISSUED FOR SORENTO. I FEEL THIS PROBLEM SHOULD BE REPAIRED BY KIA. THIS IS A ROAD HAZARD WHEN VEHICLE STOPS IN MIDDLE OF TRAFFIC WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366181October 24, 2020
ENGINE
MY SON BOUGHT A 2017 KIA SOUL LESS THAN A YEAR AGO WITH ABOUT 57,000 MILES. ON TUESDAY OCT 11, 2020 THE CAR KEPT STALLING WHEN DRIVING AND THEN WOULDN'T START. ALSO, THE OIL PRESSURE LIGHT KEPT FLASHING SO HE CHECKED THE OIL. HE HAD THE OIL PREVIOUSLY CHANGED ON AUG 29, 2020. THE DIPSTICK CAME UP EMPTY. HE ADDED OIL AND WHEN HE DROVE IT TO FIRESTONE AUTO REPAIR SHOP, THE OIL LIGHT FLASHED EVERY TIME THE CAR STOPPED AT A LIGHT. FIRESTONE FIRST SAID NOTHING WAS WRONG. HE LEFT THERE ONLY TO FIND IT DOING THE SAME THING. IT STALLED WHEN HE WAS MAKING A TURN ONTO A BUSY ROAD. HE TOOK IT BACK TO FIRESTONE WHERE THE DIAGNOSTIC FINALLY SAID IT WAS A BAD OIL PUMP. THEY SUGGESTED TO HIM TO TAKE IT TO KIA BECAUSE IT WOULD NEED A NEW ENGINE. FORD/KIA SAID THE ENGINE IS BLOWN AND IT IS NOT UNDER WARRANTY BECAUSE HE IS THE SECOND OWNER. THE WARRANTY FOR THE SECOND OWNER ENDS AT 60,000 MILES AND THIS CAR NOW HAS 68,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365892October 23, 2020
ENGINE
ENGINE BEGAN MAKING KNOCKING NOISE. CHECKED OIL LEVEL AND NO OIL WAS SHOWING ON THE DIPSTICK. HAD TO ADD 2.5 QUARTS OF OIL AND CONTINUED TO ADD AROUND 1 QUART OF OIL EVERY 1,000 MILES. BEGAN TO NOTICE LOSS OF POWER/ACCELERATION AND GAS MILEAGE. TOOK VEHICLE IN TO HAVE SPARK PLUGS AND FUEL SYSTEM CLEANED. THIS DID NOT RESOLVE THE ISSUE. TOOK THE CAR IN AGAIN AND THEY TOLD ME THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. REPLACEMENT HAS RESOLVED POWER ISSUES IN THE 3000 MILES I HAVE DRIVEN SINCE REPLACEMENT, BUT IS STILL USING OIL AT A HIGH RATE. CHECKED THE NHTSA WEBSITE AND NOTICED MANY OTHER OWNERS REPORTING THE SAME ISSUES. RECEIVED A NOTICE FROM KIA OVER THE SUMMER TO NOT GOT LONGER THAN 3750 MILES BETWEEN OIL CHANGES, SO KIA MUST KNOW THERE IS AN ISSUE WITH THE ENGINE. HOPEFULLY THEY WILL ISSUE A RECALL AS THEY HAVE DONE WITH THE 1.6L ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365951October 23, 2020
ENGINE, POWER TRAIN
2020 KIA SOUL PURCHASED IN MARCH OF 2020. VEHICLE STARTED TO DEVELOP A MILD "TICKING" NOISE FROM THE ENGINE COMPARTMENT THAT PROGRESSIVELY BECAME WORSE AND WORSE AT THE END OF OCTOBER 2020. ON 10/11/2020, THE VEHICLE DEVELOPED A CONSIDERABLE GRINDING/CLICKING NOISE FROM THE ENGINE COMPARTMENT, BUT WAS STILL DRIVABLE. WE WERE STOPPED AT A STOPLIGHT THAT AFTERNOON WHEN THE VEHICLE ATTEMPTED TO LURCH FORWARD, BUT WAS STOPPED BY THE BRAKES BEING APPLIED. THE VEHICLE MADE A SCREECHING NOISE VERY BRIEFLY, AND DIED. VEHICLE WAS NOT ABLE TO BE RESTARTED, AND HAD TO BE PUSHED TO A PARKING LOT. ON ATTEMPTING TO RESTART THE VEHICLE A FEW MINUTES LATER, THE ENGINE TURNED OVER, MADE SOME VERY CONSIDERABLE GRINDING NOISES AND SHUT OFF AGAIN. ALL DASH INDICATOR LIGHTS WERE ILLUMINATED. KIA ROADSIDE TOWED TO A DEALERSHIP, AND I HAVE NOT HEARD FROM THEM AT ALL. I HAVE CALLED 2-3 TIMES, AND WAS ONLY TOLD TODAY BY A SECRETARY THAT IT APPEARED THE VEHICLE NEEDS A WHOLE NEW MOTOR. I STILL HAVE NOT BEEN DIRECTLY COMMUNICATED WITH BY THE SERVICE ADVISOR. HAD THIS FAILURE OCCURRED ON THE FREEWAY AT SPEEDS, THE END RESULT COULD HAVE BEEN VERY DIFFERENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366003October 23, 2020
ENGINE
2016 KIA SOUL 2.0L SERVICED REGULARLY RUNNING FULL SYNTHETIC. OIL CHANGED 10/1/2020, ON 10/19/2020 THE OIL WAS CHECKED IN THE MORNING AND FULL AT THAT TIME, ON WEDNESDAY 10/21/20 CHECK ENGINE LIGHT CAME ON - CODE WAS PO441 WHICH IS AN EVAP ISSUE, BUT CAR STARTED KNOCKING PRETTY BAD WHILE DRIVING ON THE HIGHWAY. PULLED INTO GAS STATION IMMEDIATELY AND CHECKED THE OIL AND THE OIL HAD DISAPPEARED COMPLETELY, NOT EVEN REGISTERING ON THE DIP STICK. TRIED TO ADD OIL AT THIS POINT BUT IT WAS TOO LATE THE ENGINE HAD THROWN A ROD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365743October 22, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
FOR OVER A YEAR, I'VE HAD THE ENGINE LIGHT ILLUMINATE A DOZEN TIMES AND EVERYTIME I'VE HAD TO VISIT MY DEALERSHIP TO HAVE THE SYSTEM SCANNED AND ALWAYS REPORTS ERROR CODE: P050A. I'VE BEEN TOLD BY THE SHOP THAT KIA IS AWARE OF THE ISSUE AND NO FIX IS AVAILABLE AT THIS TIME. HAVING TO CONSTANTLY GO BACK TO THE DEALERSHIP SHOP FOR AN ERROR ON KIAS PART IS REDICULOUS AND HAS COST WAY TOO MUCH OF MY TIME AND ADDED MILEAGE. A YEAR OF THE SAME STORY, "AWAITING A FIX" AND NO UPDATES, TIMETABLE OR SIGN THAT KIA ACTUALLY CARES AND IS WORKING ON A RESOLUTION. NOT SURE WHAT THEIR ENGINEERS DO ALL DAY BUT THIS IS REDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365789October 22, 2020
ENGINE, POWER TRAIN
IN JULY 2020 I WAS HELPING THE NATIONAL GUARD IN THE COVID-19 RESPONSE AND ON MY WAY TO THE UNIT, I DROVE FOR ABOUT 3 MINUTES ON THE HIGHWAY AND THEN MY CAR STALLED. I WAS GOING 63 MPH AND THEN 40 MPH. I HAD TO PULL OVER AND WAS A LITTLE STUNNED AS IT WAS VERY DANGEROUS TO DO SO. I EVENTUALLY WAS ABLE TO PULL OVER SAFELY. I TOWED MY CAR TO FIRESTONE AND THEY SAID THE EXHAUST MANIFOLD HAD TO BE CHANGED. I PAID OVER $800 FOR THIS. ON SEPTEMBER 7, 2020, MY CAR STALLED AGAIN. I WAS DRIVING ON THE MASSPIKE ON CRUISE CONTROL AT 65 MPH AND WHEN TRIED TO INCREASE MY SPEED TO SWITCH LANES, THE CAR DID NOT ACCELERATE. I THEN, LET GO OF THE PEDAL AND TRIED TO PRESS IT AGAIN, EXCEPT THIS TIME, MY CAR ACCELERATED BUT THE CAR WAS SHAKING. MY ENGINE LIGHT WAS BLINKING AND THEN WHEN I GOT TO A POINT TO STOP, MY CAR SHUT OFF ON ME. IN BOTH SCENARIOS, I GOT MY OIL CHANGED RIGHT BEFORE THE ISSUES. IN JULY I DID THE OIL CHANGE AND THREE DAYS LATER MY CAR STALLED. IN AUGUST I GOT MY OIL CHANGED AND MY CAR STALLED TWO WEEKS LATER ON SEPT. 7TH. NOW MY ENTIRE ENGINE HAS TO BE REPLACED AND THAT COSTS OVER $8000! THIS IS RIDICULOUS AND I WILL NEVER BUY A KIA AGAIN. THEY WONT EVEN TELL ME HOW IT HAPPENED BECAUSE THEY DON'T KNOW HOW IT HAPPENED. SO THE CAUSE IS UNKNOWN. I CANNOT BELIEVE THIS HAPPENED. I BOUGHT THE CAR USED IN 2018 AT 35,000 MILES AND NOW IT IS AT 125,000 MILES. IT LOOKS LIKE THE ONLY OPTION IS TO FORK OUT $8,000 OR TO THROW OUT THE CAR! KIA WILL NOT COVER ANYTHING WRONG WITH IT AND THEY SAY IT HAS NOTHING TO DO WITH THE RECALL BUT THE SYMPTOMS OF THE CAR ARE AN EXACT REPLICA OF WHAT IS HAPPENING WITH THE RECALL. MAYBE THEY JUST DO NOT WANT TO ADMIT THAT THE ENGINES ARE DEFECTIVE. I HAVE SEEN SO MANY COMPLAINTS ABOUT THIS AND NOTHING GOOD HAPPENS. KIA, YOU SHOULD BE ASHAMED OF YOURSELVES FOR ALLOWING THIS TO GO ON FOR SO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365492October 21, 2020
ENGINE
ON SEPTEMBER 24, 2020, I WAS DRIVING ON THE FREEWAY GOING HOME WHEN MY KIA SOUL STARTED MAKING A LOUD NOISE COMING FROM THE ENGINE NO LIGHTS CAME ON AND NO WARNING. THE VEHICLE LOST POWER AND I HAD PULL ON THE SHOULDER OF THE FREEWAY AND HAD TO TOWED IT HOME. THE NEXT DAY, I TOWED IT TO KIA CAR PROS IT'S BEEN THERE SINCE. AFTER TWO WEEKS, I WAS ADVISED THAT IT HAS A BLOWN ENGINE. THESE VEHICLES HAVE A RECALL THAT CAUSE THE ENGINE TO BLOW UP. I HAVE REQUESTED FOR A DIAGNOSTIC REPORT AS OF TODAY THEY HAVE NOT PROVIDED ME WITH ONE. YOUR ASSISTANCE TO THIS URGENT MATTER IS GREATLY APPRECIATED. MICHAEL NARANJO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365617October 21, 2020
ENGINE
LAST SUMMER WE WERE ON VACATION, DRIVING FROM TEXAS TO KANSAS. WHILE DRIVING ON THE HIGHWAY, WE NOTICED THAT THE ENGINE STARTED SOUNDING LIKE A DIESEL ENGINE. I PULLED OVER TO THE SHOULDER, SHUT THE ENGINE OFF AND CHECKED THE OIL. I NOTICED THAT WE HAD SPONTANEOUSLY LOST OIL. NO LEAKS OR ANYTHING. WE PULLED INTO AN AUTO PARTS STORE AND PURCHASED 3 QUARTS OF 5W-20 SYNTHETIC CASTROL GTX SYNTHETIC OIL, I ADDED THE OIL AND THE RATTLING STOPPED. NOW THE ENGINE AGAIN HAS DONE THE SAME THING AND NOW ITS IN NEED OF EXPENSIVE REPAIRS BECAUSE THE ENGINE HAS A PISTON ROD KNOCK DUE TO SPONTANEOUS OIL LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365293October 20, 2020
ENGINE
VEHICLE NEVER DISPLAYED A NEED TO CHECK OIL, DESPITE HAVING REGULAR OIL CHANGES AND BEING UNDER THE MILEAGE RECOMMENDED FOR NEXT OIL CHANGE. WHILE DRIVING ON HIGHWAY THE ENGINE SUDDENLY STOPPED WITH NO SMOKE OR OVERHEATING. MECHANICS THINK IT WAS DUE TO NO OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365393October 20, 2020
ENGINE
VEHICLE HAS 65,000 MILES ON IT, HAS BEEN SERVICE REGULARLY ACCORDING TO MANUFACTURER RECOMMENDATIONS. NOTICED TICKING NOISE IN ENGINE JUST PRIOR TO MOST RECENT OIL CHANGE. REPAIR FACILITY NOTED THERE WAS LESS THAN 1 QUART OF OIL IN ENGINE. NO VISIBLE OIL LEAKS. NO OIL TEMP LIGHT INDICATOR. NO ENGINE HI TEMP INDICATED. ENGINE IS BURNING APPROX .75 QUARTS OF OIL PER 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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