Kia Sorento Complaints

10,397 consumer complaints on file.

#11622429October 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 53- 55 MPH, the contact suddenly noticed that their surrounding drivers were honking for her attention. Eventually, another nearby driver notified the contact by pointing down and yelling out "fire". The vehicle then stalled and the contact was able to use its momentum to coast to the side of the road where the vehicle then completely came to a stop. The contact exited the vehicle safely. The police and fire department had arrived and extinguished the fire. A police report was filed. There were no injuries sustained. The vehicle was towed to the insurance company. A dealer was not contacted. The manufacturer was made aware of the failure and sent a certified mechanic and an inspector from the manufacturer had been sent to inspect the vehicle. The manufacturer was notified of the failure and confirmed the origin of the fire was caused by an engine failure. The failure mileage was approximately 58,325.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11622440October 29, 2024
ENGINE
Codes P1326 and P000B showing up. Vehicle will not go over 2000 RPM and 60MPH. When you try to accelerate it stalls and jumps. Was almost rear ended. Kia has had vehicle for the over a week and says it will be at least another week before they can even diagnose and let me know if we need a new engine- another shop already said we would need a new engine. No warning prior to stalling, check engine light immediately came on as soon as we couldn’t accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622488October 29, 2024
ENGINE
On [XXX] was driving home approx. 30mph all of a sudden my 2016 Kia Sorento EX loss power! Vehicle went into limp mode and no lights came up on the display at all. I was only 2 miles from home and got it home. It is now making a knocking noise and I was told by two mechanics that the engine is blown. The car was bought new and has had regular oil changes by dealer in Prince Frederick, MD except for the last change was done by a local mechanic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622336October 28, 2024
POWER TRAIN, UNKNOWN OR OTHER
I was pulled over by the state police. He said I had a few lights out including a brake light out. I got out to check. This was correct. I had just had my vehicle inspected so i was surprised. I went to leave I couldn't put it in gear at all. I had to over ride the shifter and use a pen to push in the tow button everytime I want to use my vehicle. I have to check my lights and make sure no bulbs are blown out again. This is a $1200 fix. It's recalled on certain 2016 kia sorentos but not on all of them when it is happening to all of us. Also I went to open my rear hatch and that to is now not opening at all. So that is also not a recall. I have a back hatch that won't open and i have to climb through my back seats and open it from the lever in the door frame and the shifter doesn't work. Please help us!! We need these recalls! If there is an accident it would be nice to open the back up from the key to grab things and run. Or to shift fast and hurry to get away from a robber. Or to just have my vehicle back again and stop doing this when there are recalls for vehicles south different Vin numbers but not mine so i have to pay so some one else can get it for free that's not fair kia corporate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621859October 25, 2024
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
3 different episodes suv will start by appear warning lights downhill, slippery road, abs, engine , decrease speed, shuts down, tire pressure finally battery dead and rubber smell. I've had it fixed once mentioned it was Altarnator, second time battery, finally third time something electrical or unknown. Total cost now $3000 and my life in danger al 3 times and towec.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621894October 25, 2024
STEERING
The contact owns a 2015 Kia Sorento. The contact stated while driving 2- 4 MPH on a bumpy driveway, the front end of the vehicle and the steering started shuddering violently. Additionally, the contact had noticed that the steering wheel was abnormally loose, and there was significant play in the steering wheel. The vehicle was taken to an independent mechanic, where the contact was informed that the steering coupler had failed. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621992October 25, 2024
EXTERIOR LIGHTING
While in auto mode my headlights turn on and off randomly. This is very dangerous at night and has happened several times. When the head lights go off I can not see and no one can see me. There is no warning when this happens. The first occurrence was on August 4, 2024. Kia dealers say it has to be happening when I bring it in but the problem is intermittent. Many other owners have stated they have this same problem in online forums. Canada has issued a recall for this problem (Kia Canada: RC184).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621882October 25, 2024
POWER TRAIN, SEAT BELTS, VEHICLE SPEED CONTROL
The contact owns a 2022 Kia Sorento. The contact stated while driving 70 MPH, the forward camera was obstructed. The steering over corrected while turned off. The vehicle was accelerating and decelerating independently. The Forward Collision Avoidance system engaged without an object being nearby. Additionally, the driver’s side seat belt randomly unlatched. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was taken back to the local dealer, who diagnosed and determined that the transmission and seat belt needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, who opened a case but declined to buy back the vehicle. The failure mileage was approximately 28,660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621714October 24, 2024
STEERING
This is an ongoing issue, from the day I purchased the car used. The steering sticks and binds when turning to the left; not on an ordinary sharp turn at an intersection, but at highway speeds. Sometimes the steering sticks and must be corrected to avoid going into the opposite lane. Several diagnostic attempts have been made including alignment, recalibration, and replacement of the 4wd coupling. Car still wavers and sticks at speed when turning left. Unknown cause. No codes show. However, at one time, on the display (not the dashboard symbol display, the camera/radio display) a message appeared saying: Mechanism Failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621755October 24, 2024
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated while driving 30 MPH, there was smoke coming from the engine compartment. The contact pulled over to the shoulder of the roadway. After a visual inspection of the engine compartment, the contact became aware that the engine oil was abnormally low and added engine oil to the vehicle. The contact stated that a month later while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 231,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621683October 24, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11621452October 23, 2024
ENGINE
The vehicle's oil was changed at Transitowne Kia of West Seneca, NY on 10/19/24 with 19,576 on the odometer. During the oil change, a Kia multi-point inspection was performed. No leaks or other concerns were found. On [XXX] with around 19,596 on the odometer while driving on [XXX] the vehicle experienced a sudden loss of power accompanied by grinding noises coming from the engine. This was followed by the check engine light flashing and the low oil indicator illuminating. I pulled over and found that a massive amount of oil was rapidly pouring out from beneath the vehicle. Vehicle was towed back to Transitowne Kia who on 10/21/24 diagnosed the issue as a failure to the oil pressure setting unit. Transitowne Kia replaced an oil plug and alleges the issue is unrelated to the oil change. They further allege the vehicle's engine is functioning fine following their complete engine diagnostic testing and the vehicle is ready to be picked up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621617October 23, 2024
STRUCTURE:BODY
The snow white pearl paint on my 2013 Kia Sorento is chipping and peeling off due to a latent effect .. starting at the front bumper .. grill assembly..a pillars .. hood ..roof and is now starting to chip on back latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621648October 23, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I am having an issue with my Kia headlights when on dim. The lights are so dim I am afraid to drive the car at night because I am scared I will hit a person, animal or object. I am replacing light bulbs frequently. Cars are flashing their lights at me (when I need to drive at night) because of the dimness. I took my car to a Kia dealer and they could not diagnosis the problem. They advised to replace the entire headlight assembly with a cost of $2,600.00. I am on Social Security and can't afford to have the repair made. I have read a lot of complaints of other Kia lighting issues. I feel a recall should be made immediately due to the seriousness of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621288October 22, 2024
SERVICE BRAKES, HYDRAULIC
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621346October 22, 2024
STRUCTURE:BODY
Delamination of my pearl white paint started occurring at 44,000 miles on my 2019 Kia Sorento. Now at 54,000 miles it's gotten worse and continues to expand. Occurring on the hood and the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621361October 22, 2024
ENGINE
While driving my 2015 Kia Sedona, was at a stop sign and began making a left turn. Half way thru the intersecion the vehicle just stopped running. I managed to get half off the 2-lane road, blocking half off the road with traffic coming both ways. I was there approximately 45 before the tow truck came to tow the car to the mechanic's shop where he confirmed the problem was a common problem with the 2015 Kia Sedona. There was absolutely no warning that the vehicle was going to become incapacitated, no warning lights or messages prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621016October 21, 2024
AIR BAGS
The contact's wife owned a 2014 Kia Sorento. The contact stated that while driving at approximately 33-35 MPH, the air bag warning light was illuminated. The contact's passenger side fender hit a pole, the vehicle continued to a hill, and the vehicle's front passenger side crashed into a utility pole where the vehicle came to a stop. The contact mentioned the first pole that was crashed into was very close to the roadway. The contact stated that the steering wheel air bag deployed, but deployed partially. The contact sustained a concussion, left arm burn, swollen left knee, and foot injuries that required medical attention via the hospital which confirmed the contact had a mild concussion. An ambulance provided medical attention on the scene but the contact declined to be transported to the hospital however took himself to the hospital a couple of days after the impact. A police report was filed. The vehicle was towed to a lot where it was deemed totaled. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11621026October 21, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I have a 2019 Kia Sorento EX V6 with 65,000 miles. Recently started smelling fuel and had someone look at it. I was told there is a fuel leak above the left side of the tank in the evaporative line. No accidents. This should never happen on a vehicle for no reason. NO system Failure. No malfunction. Yes, it is available upon request. NO inspections by insurance or police. No warning lights. Safety could potentially be at risk since fuel is exposed!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620768October 19, 2024
ENGINE
Heard light knocking coming from engine compartment while on a trip. The knocking become louder while driving home on County Roads. Knocking was very loud when I reached a populated area. While attempting to get to an auto store the vehicle drove very slowly and then a huge plume of black smoke discharged from the rear and front of the vehicle. The car stopped on an entrance ramp and would not start again. I had the vehicle tow on a flat bed tow truck to a vehicle repair shop in our hometown. This was on a Tuesday after normal business hours. The following morning I took the key to the shop and explained what happened. The shop called me later the same day and told me the engine was blown and not salvageable that there was a hole in the engine. I am in the process of looking for a new car due to the unreliability of installing a rebuilt engine. There have been several documented cases of KIA engine failures. I do not know if this has been reported, but I would like a record of this failure reported and documented. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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