Kia Sorento Complaints

10,397 consumer complaints on file.

#10288895October 18, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM, EQUIPMENT
MY 2003 KIA SORENTO STOPPED WITH NO WARNING OR INDICATION OF A PROBLEM AT 67,735 MILES DUE TO WHAT WAS LATER DETERMINED TO BE ENGINE OVERHEATING. AT FIRST THE KIA DEALER SAID IT WAS DUE TO THE COOLANT RESERVOIR CRACKING AND GOING EMPTY. SINCE THIS IS NOT A PART OF THE ENGINE'S ACTUAL MEANS OF COOLING, THEY CHANGED THEIR STORY TO THE THERMOSTAT FAILED. KIA SAID THAT THIS PORTION OF THE WARRANTY PASSED AT 65,000 MILES. THEIR WARRANTY SAYS 100,000 MILES. COST OVER $3,600.00 TO REPAIR, SIMILAR SITUATION AT 80,000 MILES FOR $1,400.00. STILL NO WARRANTY COVERAGE. I HAVE FURNISHED COMPLETE MAINTENANCE RECORDS SHOWING MAINTENANCE AT EVERY INTERVAL REQUIRED BY KIA. LOOKING FOR SOME ONE TO JOIN IN A CLASS ACTION SUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287452October 14, 2009
AIR BAGS:FRONTAL
"PASSENGER AIRBAG OFF" LIGHT REMAINS ON WHEN ADULT PASSENGERS OVER 108 LB SIT IN SEAT. NO AIRBAG FAILURE LIGHT INDICATED. HAD DEALER REP INSPECT AND DO CALIBRATION TO OCS IN LATE AUG. HOWEVER, THE FAULT STILL HAPPENS ABOUT 1OUT OF 10 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287006October 11, 2009
EXTERIOR LIGHTING
HEADLAMPS FAIL AND MUST BE REPLACED EVERY 3-6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286757October 8, 2009
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE OCS MISCLASSIFIES THE PRESENCE OF CERTAIN ADULT PASSENGERS BASED ON A COMBINATION OF THEIR WEIGHT, STATURE, BODY SHAPE AND POSITION ON THE SEAT CUSHION. AS CONSEQUENCE THE AIR BAGS MAY FAIL TO DEPLOY IN A SITUATION THAT WARRANTS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THREE TIMES FOR THE FAILURE. THE VEHICLE WAS REPAIRED ONCE ACCORDING TO SERVICE BULLETIN #10030366 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE). THE REPAIR DID NOT REMEDY THE FAILURE. THE CURRENT MILEAGE WAS 7,321. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286316October 5, 2009
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE PASSENGER FRONT AIR BAG MISCLASSIFIED A SMALL ADULT AS A CHILD. AS A CONSEQUENCE IN A SITUATION THAT WARRANTS, THE AIR BAGS MAY FAIL TO DEPLOY. THE DEALER WAS CONTACTED AND A TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. HOWEVER HE SPECULATED THAT THE SEATS WOULD HAVE TO BE POSITIONED FAR AWAY FROM THE AIR BAG IN ORDER TO BE OPERATIVE. THE FAILURE MILEAGE WAS 3,000. THE CURRENT MILEAGE WAS 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285913October 1, 2009
EQUIPMENT:MECHANICAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2006 KIA SORENTO, THE ROTORS KEEP FAILING. AS OF THIS DATE I HAVE HAD THE ROTORS REPLACED TWICE AND TURNED ONCE. THEY NEED TO BE REPLACED AGAIN. THE LAST TIME I HAD THEM REPLACED WAS IN DECEMBER 2008. ON AVERAGE I HAVE TO HAVE THEM REPLACED OR TURNED EVERY 8 - 9 MONTHS. I HAVE REPORTED IT TO THE BBB AND TO KIA. KIA REFUSES TO PUT IT ON RECALL STATING THAT THE SAFETY HIGHWAY COMMISSION HAS TO REQUEST THE RECALL. I AM NOT THE ONLY ONE WHO HAS THIS PROBLEM BUT AM THE ONLY ONE WHO IS TRULY CONCERNED. PLEASE HELP ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285979October 1, 2009
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2008 KIA SORENTO. THE PASSENGER FRONT AIR BAG SENSOR MISCLASSIFIED A SMALL STATURE ADULT AS A CHILD. THE CONTACT IS AWARE OF THE SAFETY RISK IN THE EVENT OF A CRASH, THE AIR BAG MAY FAIL TO DEPLOY. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT SINCE THE PASSENGER WEIGHED ONLY 130 LBS, SHE WAS NOT LARGE ENOUGH FOR THE SENSOR TO DETECT HER WEIGHT. THE FAILURE MILEAGE WAS 380 AND THE CURRENT MILEAGE WAS 3,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285292September 25, 2009
ENGINE AND ENGINE COOLING
2003 KIA SORENTO HARMONIC BALANCER BOLT BROKE OFF REPORTED TO KIA THEY WILL NOT HONOR ANY RECALLS, THEY SAID IT WAS A RECALL FROM SEVERAL YEARS AGO . BUT IF ITS A SAFETY ISSUE LIKE THIS THEY SHOULD TRY HARDER TO INFORM PEOPLE OF THIS BEFORE THERE IS MAJOR ACCIDENT . JUST WISH THEY WOULD HONOR A RECALL THAT THEY HAVE HAD WITH THIS BOLT. I NEVER RECEIVED A RECALL NOTICE OR IT IS NOT POSTED ON ANY SITE THAT I COULD FIND, ,JUST WANT MY CAR FIXED WITHOUT A $2900 BILL AT THE END . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284012September 15, 2009
ENGINE AND ENGINE COOLING:ENGINE
ON SAT. SEPT. 12, 2009, I WAS ON THE EXPRESS WAY AND NOTICED THAT MY 2004 KIA SORENTO WAS SLOWING DOWN. I IMMEDIATELY LOOKED AT MY DASHBOARD TO SEE IF ANY LIGHTS WERE ON, NONE ON. I THEN NOTICED THAT MY HEAT GAUGE WAS AT H. I IMMEDIATELY PULLED OF AT THE NEXT EXIT AND THERE WAS A GAS STATION AT THE CORNER. STEAM STARTED TO COME FROM UNDER THE HOOD AND FLUID FROM UNDER THE CAR. I HAD IT TOWED HOME BECAUSE IT WOULD NOT START. I THEN HAD IT TOWED TO A KIA DEALERSHIP SERVICE DEPT AND THEY LOOKED AT THE VEHICLE. THE SERVICE MANAGER CALLED TO INFORM ME THAT MY ENGINE WAS GONE. I SAID GONE. HOW DID THAT HAPPEN. HE SAID BECAUSE I DROVE IT TOO LONG AFTER IT STARTED TO SHUT OFF. II EXPLAINED THE CAR WAS SLOWING DOWN AND I IMMEDIATELY PULLED OFF THE EXPRESS WAY TO A GAS STATION (WHICH IS RIGHT OFF THE RAMP). I DID NOT DRIVE IT FAR. HE TOLD ME I HAD 2 CHOICE, A NEW ENGINE FOR $10, 000+ OR A USED ENGINE $6300+. IT WAS NO LONGER UNDER WARRANTY AS OF 10/2008. I AM DEVASTATED. I THOUGHT THE COMPANY OFFERED A 100,000 MILE WARRANTY. I HAD ABOUT 87,000 MILES ON THE VEHICLE. I CALLED KIA HEADQUARTERS AND THEY ARE LOOKING INTO THIS MATTER. I AM AWAITING A REPLY FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283383September 9, 2009
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT BOTH REAR DOORS HAVE CORROSION ON THEM AND HAVE CAUSED PIECES OF RUST TO FALL OFF WHEN THE DOOR WAS OPENED. THE DEALER CONCLUDED THAT THE FAILURE WAS CAUSED BY THE ENTRANCE OF ROCK CHIPS. THE VEHICLE WAS REPAIRED AT AN EXPENSE OF $70.00 BY USING A BLACK SPRAY TO ELIMINATE THE CORROSION. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282362August 31, 2009
ENGINE AND ENGINE COOLING:ENGINE
2003/04 KIA SORENTO CRANK SHAFT PULLEY BOLT IS FAILING. THERE WAS A NOTICE SENT BY KIA IN JULY 2007 TO NOTIFY THE OWNERS OF THE ISSUE AND TO HAVE IT FIXED. THE REPLACEMENT BOLTS ARE FAILING. WHEN THE REPLACEMENT BOLTS FAIL IT IS CAUSING THE VEHICLE TO STOP NO MATTER WHAT SPEED THE DRIVER IS TRAVELING AND THE STEERING IS LOCKING UP. THE MANUFACTURER WILL NOT ADDRESS THIS. THIS IS A AN EXTREME SAFETY ISSUE. SOME OWNERS HAVE REPORTED THIS PART FAILING UP TO 4 TIMES IN LESS THEN 24 MONTHS. THE FIRST INCIDENT WAS JUNE 27, 2007 AND THE SECOND INCIDENT WAS 8/27/2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281974August 27, 2009
ENGINE AND ENGINE COOLING
BACK IN OCT 2008 WENT TO CAR AT 5AM TO GO TO WORK STARTED MY 2003 KIA SORENTO HEARD THIS NOISE GOT OUT TO RAISE HOOD BEFORE I COULD SAW COOLANT COMING FROM UNDER MY CAR DIDN'T HAVE TIME TO REALLY INVESTIGATE HAD MY SISTER TAKE ME TO WORK WHEN I CAME HOME HAD CAR TOWED TO KIA DEALER THEY ADVISED ME THAT MY COOLANT RESERVOIR HAD CRACK AND I NEEDED TO HAVE REPLACED AT 250.XX AT THIS POINT THEY DID TELL ME THERE WAS A RECALL ON MY SORENTO MADE APPT TO TAKE BACK TO HAVE PART REPLACED NEVER, BEFORE THIS SO CALL RECALL PART WAS REPLACED NEVER HAD ANY WARNING LIGHTS COME ON AFTER THEY SAY THEY REPLACED THE PART MY ENGINE LIGHT CAME ON TOOK MY SORENTO BACK TO THE SAME DEALER 5 TIMES WITHIN A 2 MONTH PERIOD THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR SO I LET THE LIGHT STAY ON, MOVED TO A DIFFERENT CITY TIRED OF SEEING THIS LIGHT ON TOOK TO ANOTHER KIA DEALER THEY RAN A DIAGNOSTIC FOR 125.00 TO TELL ME NOTHING WAS WRONG WITH MY CAR BUT I NOTICED WHEN I WAS LEAVING THE ENGINE LIGHT WAS OFF WHEN BACK IN TO FIND OUT WHY AND HOW DID THE LIGHT GO OFF HE STATED HE TURNED IT OFF NOW WHILE SITTING AT A TRAFFIC LIGHT WITH NO WARNING MY CAR JUST SHUT OFF GOT STARTED BACK BUT THIS TIME WITH A LOUD BANGING NOISE I WAS ONLY ABOUT 3 BLOCKS FROM MY HOME SO I DROVE ABOUT 5 MILES PER HR TO GET HOME TO HAVE TO HAVE A TOW TRUCK COME GET MY CAR THE DEALER HAS YET TO LET ME KNOW WHAT THE PROBLEM IS.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281887August 26, 2009
FUEL SYSTEM, OTHER
I HAVE A 2003 KIA SORENTO THAT FAILED THE EMISSIONS TEST. WHEN GOING ONTO THE WEBSITE FOR RECALLS IT COMES UP THAT THEIR WAS A RECALL IN NOVEMBER 2005. I NEVER GOT NOTIFIED AND WHEN CALLING KIA THEY ARE TELLING ME IT IS NOT MY CAR AS MY CAR WAS BUILT IN A DIFFERENT MONTH, AND I AM TELLING THEM THAT THE RECALL IS COMING UP FOR THE SAME SAFETY/EMISSIONS AND THEY WILL NOT LISTEN TO ME. IF THERE IS A RECALL ON MY CAR FOR THE YEAR LISTED AND THE RECALL IS THE EMISSIONS THAT IS MAKING MY CAR FAIL WHAT CAN I DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281568August 24, 2009
TIRES, TIRES:TREAD/BELT
FRONT PASSENGER TIRE TREAD CAME OFF WHILE DRIVING DOWNHILL ON A MOUNTAIN ROAD AND CAUSE PASSENGER AIRBAG TO DEPLOY, WE WERE LUCKY CAR DID NOT ROLL OVER AND WE ALL WERE KILLED. BRIDGESTONE IS THE TIRE MANUFACTURER (DUELER 684, P245/70R16) AND WHEN I DO A WEB SEARCH ALL KINDS OF INFORMATION COMES UP WITH RECALLS BUT COULD NOT FIND MY TIRE TYPE BUT FOUND ALL KINDS OF BLOGS WITH PEOPLE COMPLAINING ABOUT MY TYPE OF TIRE AND THE TREAD COMING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281407August 22, 2009
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT:ELECTRICAL
HAD A RECALL ON KIA SORENTO- 2007. A YEAR LATER THEY CALL ME ON IT. I TOLD THEM ABOUT RECALLS WHEN I FIRST RECEIVED THE VEHICLE. THEY WANT ME TO PAY FOR IT FIRST. THEN THEY FIXED IT A YEAR LATER AND NOW ONE OF THE RECALLS IS ACTING UP AGAIN. NOW IT IS SOMETHING WITH THE ITU CONTROL ???? SO AFTER THEY DEFAULT ON OUR CONTRACT ABOUT MY PERSONAL INFO THEY HAD EXTRA FINANCE CHARGE BECAUSE I WAS SICK AND HAD A WARRANTY. THEY REFUSED ON THAT TOO! SO THEY REPO MY CAR AFTER I TOLD THEM TO COME AND GET IT. TOTAL OF 4 RECALLS ON A CAR I BOUGHT TWO YEARS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281328August 21, 2009
VISIBILITY
I HAVE A 2008 KIA SORENTO. THE LOW HEADLIGHTS MAKE A CIRCLE IN FRONT OF MY CAR. THE HEADLIGHTS ILLUMINATE THE STREET AND I CAN SEE THE CIRCUMFERENCE. BEYOND THE LIGHT, IT IS PURE DARKNESS. IS THERE A RECALL ON THE HEADLIGHT RANGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280741August 17, 2009
ENGINE AND ENGINE COOLING
BALANCER BOLT HAS BROKEN OFF IN THE CRANK SHAFT PULLEY CAUSING THE ALTERNATOR NOT TO SPIN. REQUIRED TO DRILL OUT THE BOLT AND REPLACE THE BALANCER AND REMOVE AND REPLACE THE SPROCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280383August 13, 2009
ELECTRICAL SYSTEM, SERVICE BRAKES, ELECTRIC
VEHICLE IGNITED FROM REAR LEFT TAIL LIGHT. IT WAS NOT RUNNING NOR WERE THE KEYS IN THE IGNITION. UPON CONTACTING KIA, THEY ASKED FOR PHOTOS OF THE DAMAGED VEHICLE TO SUBMIT TO ENGINEERS. THE ENGINEERS SAID THAT THE FIRE DIDN'T HAVE ANYTHING TO DO WITH A BRAKE LIGHT SWITCH RECALL AND OFFERED NO OTHER EXPLANATION TO WHAT STARTED THE FIRE. THE VEHICLE WAS JUST SITTING IN THE DRIVEWAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10279731August 7, 2009
FUEL SYSTEM, GASOLINE, TIRES, ENGINE AND ENGINE COOLING
MY 2003 KIA SORENTO KEPT LOSING ANTIFREEZE AND TO FIND OUT THE RESERVOIR HAD A CRACK IN IT. ALSO, AFTER I PURCHASE BRIDGESTONE FIRE DESTINATION TIRES A YEAR LATER THEY WERE WORN AFTER SPENDING $600.00 I HAD TO HAVE TWO OF THEM REPLACED WITHIN A YEAR. P245/70R16. ALSO 2 DEFECTS RECALLS WHEN MY CAR WAS PUT IN THE SHOP ONE FROM 2007 SC073 AND SC072 WHEN MY CHECK ENGINE LIGHT CAME ON. IT WAS STILL ON AFTER THE CAR WAS SUPPOSEDLY FIXED BY QUIRK KIA IN BRAINTREE. WHEN I WAS DRIVING OUT OF THE PARKING LOT THE CHECK ENGINE LIGHT WAS STILL ON. I WAS TOLD THE CAR WAS FINE AND IT WAS JUST A SENSOR AND TO FIX IT THE COST WOULD BE OVER $200. A YEAR LATER, I BROUGHT IT TO GET A STICKER, THEY REJECTED MY FOR ANOTHER RECALL THAT SHOULD HAVE BEEN FIXED WHEN I BROUGHT IT IN LAST YEAR. THE RECALL WAS FROM 2005. NOW I AM TRYING TO CONTACT THE DEALERSHIP BECAUSE OF THE INCONVENIENCE OF ME GOING TO GET THIS FIXED WHEN IT SHOULD HAVE BEEN TAKEN CARE OF LAST YEAR. I WILL NEVER BUY A KIA AGAIN, THE DEALERSHIP DOES NOT CARE ABOUT THEIR CARS OR CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279287August 4, 2009
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2008 KIA SERENTO TPMS LIGHT COMES AND OFF CAME ON THE SECOND DAY I OWNED THE CAR COMES ON FOR A DAY THEN OFF FOR A DAY GIVE OR TAKE A COUPLE OF DAYS TOOK IT TO DEALER WAS CLEAR THEN COULDN'T FIND NOTHING CAME BACK ON JUST BEFORE ARRIVING AT HOME THE SAME DAY TOOK IT BACK AFTER A COUPLE OF DAYS THEY SAID IT WAS THE SENSOR IN THE LEFT REAR TIRE HAD TO ORDER PART AFTER ABOUT TWO WEEKS TOOK IT BACK TO HAVE SENSOR REPLACED WAS NOT CHANGED THEY SAID THEY WOULD CONTACT THE MANUFACTURER AFTER RE-TESTING IT FOR THE PROBLEM IM STILL WAITING THATS NOW BEEN 1 MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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