Kia Sorento Complaints

10,397 consumer complaints on file.

#10355800September 15, 2010
ELECTRICAL SYSTEM
KIA SORENTO DOORS LOCKS DO NOT WORK FROM INTERIOR SWITCH OR KEY REMOTE CONTROL, THE DEALER JUST CHANGE A FUSE FROM THE FUSE HOLDERS, BUT FUSE POPPING DUE TO SHORT SOMEWHERE, MAIN CONCERN DRIVING THE CAR LIKE THAT IT COULD CAUSE A BIG SHORT INSIDE THE CAR, AND AFTER THE 5TH. TIME IN THE SHOP THEY CAN NOT FIND WHAT IS CAUSING THE PROBLEM , BECAUSE THEY JUST CHANGE THE FUSE. LIKE I SAID THE HAPPEN FIVE TIMES IN A MONTH . AND I HAVE TO DRIVE THE CAR LIKE THAT WITH MY LITTLE DAUGHTER , BECAUSE I DON'T HAVE ANOTHER OPTION ,BECAUSE THE PEOPLE ON THE DEALER SHOP CAN NOT DO ANYTHING . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355702September 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OWN 2011 SORENTO EX V6 - SIMILAR COMPLAINT AS ANOTHER WHEN USING PUSHBUTTON START EVERY 4 OR 5 STARTS A LOUD CLUNKING AND ENGINE TORQUE OR TRANSMISSION IS EXPERIENCED. ALSO NOTED A CONTINUING OSCILLATING "HUM" COMING FROM THE REAR WHEEL AREA - VERY NOTICEABLE ON SOMEWHAT SMOOTHER ROADS. NOT DUE TO ROADS SINCE I HAVE TRIED OTHER ROADS TO RULE OUT A PARTICULAR ROAD. IT'S FROM THE CAR AND NOT THE ROAD. IT NEVER GOES AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355577September 14, 2010
ENGINE AND ENGINE COOLING, EQUIPMENT:MECHANICAL
CRANKSHAFT PULLEY BOLT FAILED. BROUGHT TO DEALER FOR REPAIR. BOLT WAS PART OF NHTSA RECALL. DEALER STATED THEY NEEDED TO REPLACE CRANKSHAFT AS WELL. DEALER RETURNED VEHICLE W/O REPLACING CRANKSHAFT. 15 MONTHS LATER THE SAME BOLT FAILED. TOOK TO AN INDEPENDENT REPAIR SHOP, THEY EXPLAINED THE CRANKSHAFT NEEDED TO BE REPLACED. TOOK BACK TO THE DEALER, THEY REPLACED BOLT AND DIDN'T REPLACE CRANKSHAFT. ON 9/13/10 THE BOLT FAILED AGAIN, INDEPENDENT REPAIR SHOP, AND A DIFFERENT DEALER VERIFIED THE NEED FOR CRANKSHAFT TO BE REPLACE. CONTACTED KIA OF AMERICA, AND CASEY KIA WITH NO SIGN OF RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355414September 13, 2010
FUEL SYSTEM, GASOLINE
I HAVE A 2003 KIA SORENTO AND LAST YEAR IT STARTED TO SPRAY GAS OUT AT ME EVERYTIME I WENT TO FILL IT UP. I TOOK IT IN TO HAVE IT CHECKED AND THEY COULDN'T FIND ANYTHING. MY KIA IS STILL DOING THIS AND I AM GETTING TIRED OF GETTING SPRAYED WITH GAS EVERYTIME I TRY TO PUT GAS IN THE THING. IT NEEDS FIXED AND KIA SHOULD BE HELD RESPONSIBLE FOR THIS. THIS IS A HAZARD AND SOMEBODY WILL EVENTUALLY GET HURT. PLEASE HELP ME WITH THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354967September 11, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING IN THE FAST LANE ON THE INTERSTATE, MY 2004 KIA SORENTO OVERHEATED AND THE ENGINE SEIZED, WE WERE ABLE TO COAST OFF THE FREEWAY AT AN EXIT AND PULL OVER SAFELY. UPON INSPECTION, WE NOTICED THE COOLANT RESERVOIR WAS CRACKED ON THE BOTTOM, ALLOWING ALL THE COOLANT TO LEAK OUT. AFTER A LITTLE RESEARCH, I FOUND THE TSB ABOUT THIS OLD MODEL COOLANT RESERVOIR CRACKING AND A NEW MODEL WAS OUT. THIS DAMAGED TANK CAUSED MY ENGINE TO OVERHEAT, SEIZE ON THE FREEWAY AND NOW HAS BLOWN THE HEAD GASKET AND WARPED THE ALUMINUM HEADS. WHY WASN'T I TOLD THAT THESE TANKS WERE A PROBLEM, I HAD MY OIL CHANGED AT THE DEALERSHIP 3 WEEKS PRIOR AND 3 MONTHS BEFORE THAT, NOBODY SAID ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354876September 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 SORENTO LOVE THE CAR, BUT ON TAKE OFF AROUND 45 TO 50 MPH IF I'LL JERK AND LOSE SPEED BUT IF I KEEP MY FOOT IT DOES HAPPEN AS OF YET, IT JUST HOLDS THERE END MUCH GIVE LOTS OF GAS TO GET IT GOING. THAT'S THE ONLY PROBLEM I HAVE. PLEASE HELP. ALL THE TIME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353466September 2, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2003 KIA SORENTO. UPON ENTERING THE VEHICLE THE DRIVER COULD SMELL AN ODOR OF GASOLINE. UPON EXAMINATION GASOLINE COULD BE SEEN LEAKING FROM UNDERNEATH THE VEHICLE ON THE REAR PASSENGER SIDE. THE MANUFACTURER WAS NOTIFIED AND SHE WAS INFORMED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED FOR THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 05V353000, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353007August 31, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT THE VIBRATION DAMPER ON THE FRONT OF THE CRANK SHAFT FAILED. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE HAD BEEN A RECALL, BUT HIS VIN WAS NOT INCLUDED, EVEN THOUGH HIS VEHICLE WAS EXPERIENCING THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352746August 30, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED WHEN ATTEMPTING TO FILL THE FUEL TANK, THERE WAS A RESTRICTION THAT ONLY ALLOWED THE FUEL TO ENTER THE FILLER NECK SLOWLY. THE FUEL WOULD ALSO COME BACK OUT (FUEL EXPULSION). THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 70,000. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351757August 25, 2010
SEATS
MY 2006 KIA SORENTO ELECTRIC DRIVER SEAT WILL NOT MOVE SO I CAN SIT COMFORTABLY. I WAS WORKING FINE UNTIL THE 25TH OF JULY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351868August 25, 2010
SUSPENSION:FRONT, STRUCTURE
CLUNKING NOISE COMING FROM RIGHT FRONT OF CAR WHEN GOING OVER SMALL BUMPS. SEEMS LIKE SOMETHING IS LOOSE AND BANGING AROUND. CAR IS CURRENTLY AT THE DEALER WITH NUMEROUS PROBLEMS. I WILL LIST MORE LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351371August 23, 2010
AIR BAGS:FRONTAL, EQUIPMENT
KIA SORENTO-2007-FRONT PASSENGER-AIR BAG "IDIOT LIGHT". FOR 2 YRS. TRIPS BACK AND FORTH REGARDING THIS LIGHT TO DEALER. UNABLE TO ASSURE THAT AIR BAG SYSTEM IS REALLY WORKING. LIGHT IS ON WHEN SOMEONE IS SITTING IN SEAT AND INDICATES THE AIR BAG IS OFF. SEATS AND SENSORS HAVE BEEN REPLACED TO NO AVAIL. THEY JUST TOLD ME TODAY 8-23-2010 THAT THERE IS NO MORE THEY CAN DO. LIGHT IS STILL ON AND THEIR COMPUTER STILL SAYS THAT IT IS WORKING. YOU HAVE MANY COMPLAINTS OF THE SAME THING-IS ANYTHING BEING DONE? EITHER THE LIGHT,SENSOR,AIR BAG OR COMPUTER IS NOT RIGHT. THIS HAS BEEN A PROBLEM SINCE I BOUGHT THE CAR NEW. THIS IS AN INTERMITTENT OCCURRENCE-DOESN'T MATTER WHEN OR WHO IS SITTING IN THE SEAT, IF THE CAR IS WARM OR COLD. THE SEAT(SENSOR) HAS BEEN CHANGED,COMPUTER HAS DIAGNOSED AND KIA HAS TALKED TO THE TECH'S. THEIR MACHINES ARE NOT TELLING THEM THAT SOMETHING IS WRONG BUT THE SERVICE MANAGERS AND SALES PEOPLE HAVE WITNESSED IT. ARE YOU INVESTIGATING THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351062August 21, 2010
STEERING, POWER TRAIN
BOUGHT A 2011 SORENTO LX V6. WIFE DROVE IT HOME THAT NIGHT. I DID NOT DRIVE TILL TWO DAY'S LATER WITH ONLY 105 MILES ON IT, AND IMMEDIATELY FELT THE CALL PULLING RIGHT AT ALL TIMES, EVEN THE STEERING WHEELS IS OFF CENTER. ALSO LIKE OTHER OWNERS; THE CAR HAS THE CONSTANT NOISY FRONT/RIGHT WHEEL, AND THE TRANSMISSION THUD/JERK ABOUT EVERY 5 STARTS. I CALLED THE DEALERSHIP AND ASKED TO SPEAK TO THE SALES MGR. AND EXPLAINED THE SITUATION, HE TOLD ME HE HAD HEARD OF NO SUCH ISSUES ABOUT ANY CARS AT ANY TIME. HE TOLD ME TO COME IN AND TALK TO THE SALES PERSON WHO SOLD ME THE CAR. HE MADE NO ATTEMPT TO REASSURE ME AND CLEARLY LIED. I WILL BE TAKING THE CAR IN A THE END OF THE WEEK AND SEE WHERE THIS HOPEFULLY SHORT ROAD WILL TAKE US. ALSO FOR ANY OTHER PERSON WHO COMES UPON THESE COMPLAINTS, PLEASE DO YOU HOMEWORK ON YOUR STATES LEMON LAWS. THEY ARE DESIGNED TO PROTECT YOU AND THE SELLER, SO BE SURE YOU DO YOUR PART, IT CAN BE EASY TO SCREW YOURSELF OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350175August 17, 2010
STEERING, POWER TRAIN
I BOUGHT A BRAND NEW KIA SORENTO 2011 IN FEBRUARY THIS YEAR. I HAVE 20 000 MILES ON IT AND 2 DAYS AGO WHILE I TRIED TO DRIVE OFF FROM INTERSECTION I HEARD A NOISE LIKE SOMETHING BROKE COMING FROM DRIVER'S FRONT SIDE OF THE VEHICLE AND RIGHT AFTER THAT STARTS TO MAKE A SOUND LIKE IS KEEP BRAKING METAL. THE VEHICLE WENT COMPLETELY UNDRIVABLE. I CALLED ROAD HELP ASSISTANCE AND THEY TOW THE CAR TO THE DEALERSHIP. NEXT DAY THEY CALLED ME BACK AND ON MY QUESTION WHAT IS GOING ON THEY TOLD ME THAT " CV SHAFT IS BROKEN" AND THEY WILL NEED TO REPLACE THAT PART AND THAT WILL TAKE MORE THAN A WEEK, BUT THEY DID NOT SHOWED ME THE BROKEN PART. SO I'M NOT SURE IF THE BROKEN PART IS AVAILABLE, BUT SHOULD BE STILL IN THE SERVICE CENTER ON THE KIA DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349644August 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2008 KIA SORRENTO. THE VEHICLE EXHIBITED ABNORMAL HESITATION WHEN ACCELERATING FROM A COMPLETE STOP AND WOULD ONLY ACCELERATE AT A VERY LOW SPEED. AFTER SHUTTING THE VEHICLE OFF AND ALLOWING IT TO SIT FOR A FEW HOURS, THE VEHICLE WOULD OPERATE AS NORMAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE UPGRADES WERE MADE TO THE COMPUTER SYSTEM. THE FAILURE SINCE RECURRED APPROXIMATELY 3 TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR FURTHER REPAIRS OR DIAGNOSIS. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349291August 13, 2010
SUSPENSION:FRONT, POWER TRAIN, STEERING
BOUGHT A 2011 KIA SORENTO 4CYL STANDARD PACKAGE. NOTICED AT AROUND 200 MILES THE FRONT RIGHT TIRE WAS MAKING SOME CLUNKING NOISES AND FELT VERY WOBBLY. THE CAR ALSO PULLS TO THE RIGHT ON THE HIGHWAY. CALLED THE LOCAL KIA DEALERSHIP AND THEY LOOKED AT IT AND SAID IT WAS A SUSPENSION PROBLEM AND THEY HAD ANOTHER CAR WITH THE SAME PROBLEM SO THEY KNEW WHAT IT WAS. IT'S BEEN 3 WEEKS, KIA SAID THEY WOULD CALL BUT THEY NEVER DID SO I HAVE CALLED THE DEALER OVER 4 TIMES TO HEAR THE WORDS "WE DON'T HAVE YOUR PART" THEY TOLD ME ONE OTHER TIME THAT ONE OF THE GUYS TRIED TO ORDER TOO MANY PARTS AND THEY GOT REJECTED! LIES! THE RPM'S ALSO REEVE UP FOR NO APPARENT REASON. THEY MAKE THE CAR SOUND LIKE THE MOTOR IS GOING TO BLOW UP AND LAST, THE CAR PULLS TO THE RIGHT WHILE DRIVING ON THE HIGHWAY. VERY UNSAFE!I DON'T FEEL SAFE DRIVING THIS CAR AND IT FEELS LIKE I AM DRIVING A PILE OF JUNK. I AM WAITING TO BREAK DOWN ON THE FREEWAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348647August 11, 2010
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE BEGAN TO PULL TOWARDS THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY PUT AIR INTO THE TIRES. THE FAILURE CONTINUED TO RECUR AND THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE TIRES WERE ROTATED AND AN UNKNOWN ENGINE ADJUSTMENT WAS PERFORMED. THE FAILURE CONTINUED TO RECUR SO THE VEHICLE WAS AGAIN TAKEN TO AN AUTHORIZED DEALER WHERE SHE WAS INFORMED THE FRONT SPRING COILS NEEDED TO BE REPLACED. THE PARTS WERE ON BACK ORDER SO THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348589August 10, 2010
SUSPENSION, STEERING
2011 KIA SORENTO V6 HAS SPRING COIL ISSUES. OUR BRAND NEW SORENTO KEPT PULLING TO THE RIGHT. MAKING IT DIFFICULT TO DRIVE. NO INJURIES AS OF YET. THE COILS ARE ON BACK ORDER DUE TO SO MANY COMPLAINTS. NOT A WORD FROM KIA MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347484August 5, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2009 KIA SORENTO. THE CONTACT STATED THE PASSENGER AIR BAG OFF LIGHT ILLUMINATED ON THE CONSOLE WITH THE PASSENGER SEAT OCCUPIED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR WAS DEFECTIVE. THE DEALER MADE REPAIRS TO THE SENSOR YET THE FAILURE PERSISTED SPORADICALLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE AN INVESTIGATOR FROM THE MANUFACTURER EXAMINED THE VEHICLE AND STATED THE VEHICLE WAS OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 6,920.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346914August 2, 2010
STEERING
HAVE HAD 4 ALIGNMENTS AND ONE STEERING WHEEL STRAIGHTENING IN 3 MONTHS ON A BRAND NEW 2011 KIA SORENTO, 4 CYL, TO CORRECT THE SUV DRIFTING TO THE RIGHT. PLEASE REFER TO CASE #10334297. TODAY I DROVE A NEW SORENTO AS A TEST-DRIVE AT THE DEALER TO COMPARE MY CAR TO ONE JUST OFF THE ASSEMBLY LINE. THIS FORM IS TO UPDATE NHTSA THAT THE NEW VEHICLE HAS THE SAME DRIFTING PROBLEM AS THE ONE I PURCHASED IN LATE MARCH 2010. ALL SPECS FROM EACH ALIGNMENT HAS BEEN FORWARDED TO KIA CORPORATION (MATT IS THE CLIENT SERVICE CONTACT. MY COMPLAINT NUMBER WITH KIA IS #[XXX]). ALL ALIGNMENTS ALL DIFFERENT AS TO "BEFORE ADJUSTMENT AND AFTER ADJUSTMENT" EVEN THOUGH LESS THAN 3 MONTHS HAS GONE BY FOR ALL THE ADJUSTMENTS MADE. THIS APPEARS TO BE A DESIGN FLAW AND AT THIS TIME DOES NOT APPEAR TO BE "FIXABLE". FELT THIS PROBLEM SHOULD BE REPORTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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