Kia Sorento Complaints

10,397 consumer complaints on file.

#10447325February 9, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEAT BELTS
SINCE PURCHASING MY SORENTO IN 2006 I HAVE REPLACED ALL 3 OF MY HEAD, FOG, AND BRAKES LIGHTS MORE THAN A DOZEN TIMES. ALSO THE OVERHEAD CONSOLE THAT DISPLAYS THE TEMPERATURE, COMPASS, ETC HAS NEVER REPORT ACCURATE READING. THERE WERE TIME IN THE WINTER WHEN THE TEMPERATURE OUTSIDE WERE 20 DEGREES HOWEVER IT WOULD DISPLAY THAT IT WAS 50 DEGREES. THEN THEY ARE TIMES WHEN THE PASSENGERS SEATBELT LIGHT STAYS ON EVEN WHEN THEY IS SOMEONE SEATING IN IT. I HAVE ATTEMPTED TO CONTACT KIA ABOUT THE ABOVE CONCERNS ONLY TO HAVE HEARD BACK FROM ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447149February 8, 2012
VISIBILITY
WHILE DRIVING ON THE HIGHWAY WITH THE DEFROSTER (DUE TO WEATHER CONDITIONS) I HEARD WHAT SOUNDED LIKE A ROCK HITTING MY WINDSHIELD, BUT SAW NO VISIBLE DAMAGE. WHEN I ARRIVED AT MY DESTINATION I LOOKED AND DISCOVERED WHAT APPEARED TO BE A CHIP IN THE GLASS, ONLY IT WAS ON THE INSIDE OF THE WINDSHIELD. IT IS LOCATED NEAR THE VIN TAG AREA. SINCE THAT TIME SEVERAL SMALL CRACKS HAVE APPEARED, ORIGINATING FROM THE "CHIPPED" AREA. I HAD A GLASS REPAIR SHOP OUT AND THEY CONFIRMED IT WAS ON THE INSIDE OF THE GLASS AND THAT IT IS EITHER A MANUFACTURER DEFECT OR CAUSED BY THE HEATING ELEMENT THAT RUNS UNDER THE GLASS. I AM CURRENTLY WORKING WITH THE LOCAL KIA DEALER TO TRY AND GET THIS RESOLVED UNDER WARRANTY BUT WANTED TO GET A COMPLAINT IN IN CASE OTHERS HAVE EXPERIENCED THE SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447201February 8, 2012
EXTERIOR LIGHTING
HEADLIGHTS REPLACED WITH XENON HEADLIGHTS. THEY BLEW, BOTH AT THE SAME TIME, ABOUT 60 DAYS AFTER INSTALLATION. THEN I REPLACED THEM AGAIN WITH THE SAME LIGHTS, AGAIN, ONE BLEW ABOUT 3 MONTHS LATER. REPLACED THEM WITH REGULAR HEADLIGHTS. DRIVERS SIDE BLEW, REPLACED IT, BOTH BLEW AGAIN ABOUT 4 MONTHS LATER. LAST WEEK, DRIVERS SIDE WENT, REPLACED IT, AND THE PASSENGER SIDE BLEW THE VERY NEXT DAY. WITH THE AMOUNT OF COMPLAINTS I HAVE SEEN ONLINE, KIA SHOULD BE DOING SOMETHING ABOUT THIS. I HAVE ALSO HAD TO CHANGE SIDE MARKERS, TAIL LIGHTS (TWICE) AND A DIRECTIONAL (TWICE). I HAVE ONLY OWNED THE VEHICLE SINCE 10/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446522February 7, 2012
ELECTRICAL SYSTEM:WIRING, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2005 KIA SORENTO. CONSUMER WRITES IN REGARDS TO DEFROSTER SWITCH MALFUNCTION *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT START. THE MECHANIC STATED THE DASH WIRING HAD MELTED AND THE RELAY FOR THE FRONT WINDSHIELD DEFROSTER WAS STUCK IN THE OPEN POSITION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446805February 6, 2012
POWER TRAIN
WHILE ON VACATION IN SOUTH FLORIDA, I WAS TRAVELING ON A CITY STREET AT APPROXIMATELY 45 MPH IN MY 2011 KIA SORENTO SX (6 CYL, AUTO TRANS), WHEN THE ENGINE SUDDENLY BEGAN RACING (BUT NOT ACCELERATING), AND I FELT A HEAVY THUMP IN THE REAR END OF THE VEHICLE, AS IF IT HAD BEEN STRUCK BY ANOTHER VEHICLE. THERE WERE NO OTHER VEHICLES NEAR ME, AND NO WARNING LIGHTS CAME ON. WHEN I PULLED OVER TO CHECK THE VEHICLE, THERE WAS NO VISIBLE DAMAGE. THE VEHICLE WAS PURCHASED IN OCTOBER, 2010 AND THIS WAS THE FIRST TIME I HAD THE PROBLEM IN 12,000 MILES OF USE. I TELEPHONED MY KIA DEALER IN PENNSYLVANIA AND WAS TOLD THAT IF NO WARNING LIGHTS CAME ON THEY WOULD NOT BE ABLE TO DIAGNOSE THE PROBLEM UNLESS IT WERE DUPLICATED DURING A TEST DRIVE. THEY DID TELL ME TO TAKE THE CAR TO A KIA SERVICE DEPARTMENT IF IT HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446690February 4, 2012
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING VEHICLE IN 2 WHEEL DRIVE, FRONT DIFFERENTIAL LOCKED UP ABOUT 1 MINUTE AFTER NOISES WERE HEARD AND SMOKE STARTED APPEARING CAUSING VEHICLE TO COME TO AUTOMATIC HALT...IN TRAFFIC. NO ONE WANTS TO COVER DAMAGE CREATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446155February 1, 2012
AIR BAGS, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING ON A MOUNTAINOUS ROAD AT APPROXIMATELY 25 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE CONTACT APPLIED THE BRAKE PEDAL, BUT THE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE EVENTUALLY STOPPED AFTER CRASHING INTO A CEMENT WALL. THE AIRBAG LOCATED IN THE STEERING WHEEL DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES TO THE HEAD AND THE ENTIRE BODY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE DECLARED THAT THE VEHICLE WAS DESTROYED AND STATED THAT THE AIR BAGS AND BRAKES WERE FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 385. UPDATED 11/20/15*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10445661January 28, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEAT BELTS
THIS 2006 KIA SORENTO WAS PURCHASED NEW (ONLY OWNER) AND HAS HAD NUMEROUS PROBLEMS WITH THE INTERIOR AND EXTERIOR ELECTRICAL SYSTEM AS FOLLOWS: 1. THE POWER CONTROL TO BOTH SIDE MIRRORS NO LONGER FUNCTIONS. 2. THE ELECTRIC DOOR LOCKS WILL SUDDENLY LOCK ON THEIR OWN JUST BY OPENING AND CLOSING A DOOR. 3. THE FRONT AND REAR WINDOW WASHERS NO LONGER WORK (SAFETY HAZARD); DEALER WANTS TO CHARGE OVER $500 TO FIX WITHOUT EVEN SAYING WHAT IS EXACTLY WRONG. 4. BRAKE LIGHTS AND HEADLIGHTS BURN OUT OR SHORT OUT FAR TOO OFTEN, CREATING SEVERE SAFETY HAZARDS. I HAVE NEVER HAD TO REPLACE LIGHTS ON A VEHICLE SO OFTEN, AND I HAVE OWNED AT LEAST 12 DIFFERENT VEHICLES IN MY LIFE. 5. SEAT BELT STRAPS NO LONGER RETRACT PROPERLY AND PLACES A LOT OF TENSION ON YOUR LAP/WAIST WHEN USED. THERE HAVE BEEN THOUSANDS OF COMPLAINTS ON THIS VERY SAME MODEL FOR THE SAME REASONS. THE FEDERAL GOVERNMENT SHOULD BETTER PROTECT ITS CITIZENS FROM POOR QUALITY AND DANGEROUS FLAWS IN SUCH VEHICLES. THERE SHOULD HAVE BEEN A FORCED RECALL FOR THE ENTIRE ELECTRICAL SYSTEM ON THIS MODEL. I AM FILING FORMAL COMPLAINT WITH THE U.S. CONGRESS AS WELL. THERE SHOULD BE A FEDERAL INVESTIGATION OF KIA/HYUNDAI BECAUSE I HAVE SEEN HUNDREDS OF THE SAME ISSUES AND COMPLAINTS ON THEIR CAR MODELS AS WELL, INCLUDING BOTH KIA AND HYUNDAI MODELS WHICH ARE BY THE SAME MANUFACTURER. THIS IS TOTALLY RIDICULOUS THAT YOU DO NOTHING ABOUT THIS, YET IT IS COSTING TAXPAYERS THOUSANDS OF DOLLARS AND EVEN RISKING THEIR LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445642January 27, 2012
SUSPENSION
I BOUGHT MY 2011 SORENTO SX AWD 2 MONTHS AGO AND HAVE HAD NOTHING BUT PROBLEMS WITH IT. THE DEALER HAS ALIGNED THE CAR 3 TIMES FOR PULLING TO THE RIGHT, IT STILL DOES IT. MY BIGGEST ISSUE IS THE VIBRATION AND GROAN SOUND I GET WHEN DRIVING AT 57MPH. THE SOUND IS A RESONATING AND ANNOYING SOUND WHICH GOES UP AND DOWN AND SEEMS TO SUBSIDE AFTER 60MPH AND GET BAD AGAIN AT 80MPH. THE DEALER HAS BALANCED THE NEW TIRES 3 TIMES, SWAPPED THE DRIVE LINE WITH ANOTHER SORENTO AND IT DIDN'T IMPROVE IT AT ALL. THEY PLACED A NEW DRIVE LINE AND IT MADE IT WORSE. I HAVE OPENED A TROUBLE TICKET AND A CASE NUMBER WITH KIA CUSTOMER SUPPORT BUT THEY HAVE SAID THE ISSUE IS AN INHERENT CHARACTERISTIC OF THIS VEHICLE. NOT ACCEPTABLE BY ME. KIA CORP NEEDS TO FIND A SOLUTION FOR THIS ISSUE. I AM WONDERING IF ANYONE ELSE HAS HAD A SIMILAR ISSUE AND HAVE A FIX FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445471January 26, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE THE CONTACT STARTED THE IGNITION, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR BEGAN TO ILLUMINATE. THE FAILURE OCCURRED WHENEVER AN OCCUPANT WAS POSITIONED IN THE FRONT PASSENGER SEAT AND WEIGHED 115 POUNDS OR LESS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FIVE DIFFERENT OCCASIONS FOR THE SAME FAILURE. THE COMPUTER SOFTWARE WAS UPDATED AND ON A SEPARATE OCCASION, THE SIDE AIR BAG DETENTION SENSOR WAS REPLACED. THE FAILURE CONTINUED TO OCCUR AFTER EACH REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445254January 25, 2012
STRUCTURE:BODY, VISIBILITY
PLEASE MAKE BLIND SPOT SCORES PART OF VEHICLE SAFETY RATINGS. IT NEEDS TO BE AN ACTUAL SCORE. MOST TERRIFYING TEST DRIVE OF MY LIFE. 2012 KIA SORENTO WAS MY DREAM CAR. I HAD BUILT IT ONLINE 10 TIMES & WALKED IN -SPECS IN HAND- READY TO BUY. THE TEST DRIVE TO ME WAS A FORMALITY. THAT CHANGED DURING THE TEST DRIVE. NEW SUVS ARE ADDING HUGE PILLARS TO THE REAR OF VEHICLES, SHRINKING REAR THIRD WINDOWS, SHRINKING REAR TRUNK DOOR WINDOWS, PUSHING DRIVER SEATS TIGHTLY UP AGAINST THE DRIVER DOOR- TO SHRINK THE CAR AND BOOST GAS MILEAGE. ON TOP OF THAT, THEY ARE PURSUING "QUIETNESS" & PART OF THAT IS SHRINKING THE EXTERIOR MIRRORS. ADD THIS ALL UP & YOU CAN HIDE A SEMI IN THE BLIND SPOT OF THIS CAR. IT WAS LIKE DRIVING A WINDOWLESS CARGO VAN W/O THE BIG CARGO VAN MIRRORS. THE MIRROR ARE SMALL LIKE WHAT BELONGS ON AN ECONOMY CAR. YES, MY DRIVER SIDE MIRROR WAS WELL ADJUSTED TO ONLY SHOW A SLIVER OF THE VEHICLE. I JUST COULDN'T SEE. AS I CONTINUED SUV SHOPPING, I FOUND THIS NEW DESIGN IN MANY NEW SUVS. GIGANTIC BLIND SPOTS ARE NOW THE NEW DESIGN. I COULDN'T SEE TO CHANGE INTO THE LEFT LANE. WHEN I LOOKED OVER MY SHOULDER MY FACE WAS SO CLOSE TO THE WINDOW, ALL I COULD SEE BEHIND ME WERE THE SEPARATING PILLARS. CHANGING LANES WAS A GUESS. I DID NOT BUY MY DREAM CAR, BUT MORE IMPORTANTLY I REALIZED THERE IS A NEW HIGHLY DANGEROUS DESIGN TREND IN MANY SUVS THAT NEEDS MONITORED. CONSUMERS SHOULD BE INFORMED OF THE SEVERITY OF THIS RISK AT THE TIME OF PURCHASE. WE NEED A VISIBILITY RATING SCORE ON THE LABEL OF VEHICLES. I WALKED AWAY FROM DREAM CAR. BELLS AND WHISTLES DON'T MATTER IF YOU CAN'T EVEN SEE TO DRIVE. I CONTACTED CONSUMER REPORTS AND REQUESTED A REPORT THAT SHOWS WHICH SUVS HAVE THE BEST VISIBILITY AND THEY HAD NOTHING ON THE TOPIC. IT IS NOT EVEN MONITORED. HOW CAN THIS DANGER BE BEING INSTALLED IN SO MANY VEHICLES AND GO UNCHECKED BY THE WHOLE SAFETY INDUSTRY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444988January 23, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2006 SORENTO EX WAS BOUGHT IN 2009, WITH 56,000 MILES. CURRENTLY HAS 103,000 MILES AND IS A CONSTANT ELECTRICAL BATTLE. HAVE REPLACED NUMEROUS HEADLIGHTS AND TAIL LIGHTS. THE INTERIOR DOME LIGHT ONLY WORKS WHEN MANUALLY SWITCHED "ON," AND THE "A/C" SETTING CONTROL DIAL ONLY LIGHTS UP AFTER YOU FIDDLE WITH IT. THE DRIVER'S SEAT MOTOR HAS PARTIALLY DIED SO THAT THE SEAT RECLINES BACK BUT WILL NOT GO STRAIGHT UP AGAIN. THE FRONT TWO WINDOW MOTORS SEEM TO BE ON THEIR LAST LEGS. THE FRONT PASSENGER DOOR LOCK ACTUATOR MECHANISM DIED LAST YEAR AND WOULD MAKE AN AWFUL, LOUD BUZZING SOUND WHENEVER THE DOOR LOCK BUTTON WOULD BE PRESSED. THE INTERIOR DASH LIGHTS ARE STARTING TO INTERMITTENTLY GO OUT. IT'S QUITE SCARY TO BE DRIVING ALONG AT NIGHT AND EVERYTHING ON THE PANEL GOES BLACK. HAVE REPLACED BATTERY ONCE SINCE BUYING IT WHEN IT DIED WITH ABSOLUTELY NO WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443949January 16, 2012
SUSPENSION
I HAVE TAKEN MY 2011 KIA SORENTO IN 3 OR 4 TIMES TO SEE IF THEY CAN FIND OUT WHAT IS WRONG WITH THE SUSPENSION. THEY DID A VISUAL INSPECTION AND SAID ALL LOOKS GOOD. THEY HAVE REFUSED TO DO ANYTHING TO MY VEHICLE. THE MECHANIC AGREED WITH ME, ON THE ROUGH RIDE. THE VEHICLE BOUNCES ALL OVER THE ROAD. KIA DID CHANGE THE SUSPENSION IN OCT OF 2011 ON ALL NEW SORENTOS. WHICH TELLS ME THEY KNOW THERE IS A PROBLEM WITH THE OLD ONES. ALSO IF YOU LOOK ONLINE IT APPEARS A LOT OF PEOPLE WHO BOUGHT SORENTOS IN THE BEGINNING ARE COMPLAINING ABOUT THE ROUGH RIDE. KIA NEEDS TO DO RECALL ON ALL OLDER MODELS AND UP GRADE THEM. (THIS IS FROM AUTOBLOG.COM: KIA NOTICED THIS RIDE QUALITY ISSUE AND DECIDED TO TAKE THE COSTLIER DFD DAMPERS AND EMPLOY THEM NOT JUST ON THE NEW SX MODEL, BUT ACROSS THE MODEL'S ENTIRE RANGE BEGINNING IN THE FOURTH QUARTER. WHILE KIA OFFICIALS WE SPOKE WITH AT AN ATLANTA PRESS EVENT THIS WEEK STOPPED SHORT OF ADMITTING THAT THE SORENTO'S RIDE QUALITY HAS BEEN AN ISSUE, THEY DID NOTE THAT ONCE ENGINEERS SAMPLED THE DFD SETUP ON THE SX, THEY LIKED THE RIDE SO MUCH THEY DECIDED TO INSTITUTE THE NEW UNITS ON ALL SORENTOS.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443961January 16, 2012
POWER TRAIN, ELECTRICAL SYSTEM
I WAS DRIVING TO WORK ON MONDAY JAN. 9TH GOING APPROXIMATELY 60 MPH, WHEN ALL OF A SUDDEN THE CAR JERKED VIOLENTLY. THEN THE CAR LOST POWER I HAD TO PULL OVER IT WOULD NOT DRIVE, I WAS PUSHING THE ACCELERATOR BUT IT WOULD NOT RESPOND. ALSO THE TACH QUIT WORKING, CHECK ENGINE LIGHT CAME ON. I CALLED MY HUSBAND WHO CALLED AND SCHEDULED SERVICE WITH OUR LOCAL KIA DEALERSHIP. ON MY WAY HOME IT DONE THE SAME EXACT THING I HAD TO PULL OVER AGAIN, LUCKILY BOTH TIMES THERE WAS NOT A CAR FOLLOWING TOO CLOSELY. MY HUSBAND DROVE THE CAR TO THE DEALERSHIP AND THEY KEPT IT FOR 4 DAYS AND SAID THEY COULD NOT DUPLICATE THE PROBLEM. WE PICKED IT UP ON SUNDAY THINKING EVERYTHING WAS FINE, WE MADE IT HOME AND WENT TO THE STORE. ON THE WAY BACK COMING ACROSS THE POMEROY MASON BRIDGE IT JERKED AGAIN VERY HARD AND WE HAD TO COME TO A STOP IN TRAFFIC! WE CALLED TO SCHEDULE ANOTHER APPOINTMENT FOR THURSDAY JAN. 19. ON MY WAY TO WORK TODAY JAN. 16 IT DONE THE SAME EXACT THING! I DON'T FEEL SAFE DRIVING THIS WITH MY 2 KIDS IN THE BACK SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443787January 14, 2012
POWER TRAIN
I WAS DRIVING ON I-95 AT APROX. 65 MPH AND FELT A SEVERE JOLT. THIS COULD HAVE CAUSED AN INEXPERIENCED DRIVER LIKE EITHER OF MY KIDS TO LOOSE CONTROL. I INITIALLY THOUGHT SOMEONE HAD HIT THE REAR OF MY CAR. THERE DIDN'T SEEM TO BE ANY OTHER VEHICLES CLOSE ENOUGH TO HAVE HIT ME, SO I PULLED OVER ONTO THE SHOULDER TO SEE IF I HAD HIT SOMETHING. EVERYTHING LOOKED FINE SO I PROCEEDED TO GET BACK ONTO THE HIGHWAY. I NOTICED THE CAR WAS SLUGGISH AND THEN NOTICED IT WAS NOT SHIFTING GEARS. AS I CONTINUED TO ACCELERATE THE ENGINE RPM CONTINUED TO CLIMB SO I HAD TO DRIVE BELOW 45MPH.WHEN THE SHIFTER WAS MOVED TO THE MANUAL SIDE IT WAS IN 4TH GEAR. I PULLED OVER ONTO THE SHOULDER AGAIN AND SHIFTED INTO NEUTRAL AND DRIVE A FEW TIMES BUT IT WOULD ALWAYS GO BACK TO 4TH GEAR WHEN IN DRIVE. I HAD TO DRIVE THE REST OF THE WAY, ABOUT 20 MILES AT A SLOWER SPEED WITH THE FLASHERS ON. THIS MORNING I CHECKED OUT THE CAR AND IT WAS OPERATING NORMALLY. I WILL BRING THE VEHICLE TO KIA, BUT WILL NOT LET OTHER FAMILY MEMBERS DRIVE THE CAR UNLESS I AM CERTAIN IT IS CORRECTED. I NOW SEE THERE ARE A LOT OF THE SAME COMPLAINTS ON EDMONDS. COM. IS THERE A RECALL FOR THIS? I COULD NOT FIND ONE ON YOUR WEB-SITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443703January 13, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG OCCUPANCY CLASSIFICATION SYSTEM COULD NOT DETERMINE WHEN THE PASSENGER SEAT WAS OCCUPIED AND WOULD ERRONEOUSLY DEACTIVATE THE AIR BAG. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V473000 (AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE) BUT WAS ADVISED BY AN AUTHORIZED DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED TO THE CONTACT THAT THE VEHICLE WAS NOT RECALLED. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 55,736 AND THE FAILURE MILEAGE WAS 39,325.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443650January 13, 2012
SERVICE BRAKES, HYDRAULIC
WHILE COMING TO STOP AT INTERSECTION OR PULLING INTO PARKING LOT SPACE AT LOW SPEED, I COULD HEAR AND FEEL BRAKES GRINDING TO A COMPLETE STOP, UPON RELEASING THE BRAKE PEDAL I COULD HEAR AND FEEL WHAT I BELIEVE TO BE THE CALIPERS GRINDING AS THEY RELEASE. IT HAPPENS WHENEVER I COME TO A STOP OR WHEN I AM ABLE TO DRIVE FORWARD UPON RELEASE OF THE BRAKES. I FEEL UNSAFE DRIVING THIS VEHICLE. THIS NOISE OCCURRED JUST AFTER 10000 MILES. BEFORE THIS QUIET AND SMOOTH BRAKING. ON JANUARY 11, 2012 I TOOK THE VEHICLE IN AND SERVICE DESK PERSON SAID THE SERVICE MANAGER WOULD LIKE TO TEST DRIVE THE VEHICLE. I OBSERVED THE SERVICE MANAGER DRIVE OUT OF LOT AND AFTER ABOUT 20 MINUTES SERVICE MANAGER WALKED BACK IN AND TALK WITH SERVICE DESK PERSON. AFTER THREE HOURS OF WAITING THE SERVICE DESK PERSON INFORMED ME THE SERVICE MANAGER DID HEAR THE NOISE FROM THE BRAKES AND APPARENTLY THEY WERE IN CONTACT WITH KIA CORP. THRU E-MAIL CONCERNING THIS MATTER TO SEE IF THE MANUFACTURER WILL COVER THE REPAIRS. AFTER A WHILE I WAS INFORMED BY THE SERVICE DESK THAT KIA HAS BEEN RECEIVING NUMEROUS COMPLAINTS CONCERNING GRINDING NOISE FROM BRAKES, AND THAT THEY ARE WORKING ON THE PROBLEM, AND I WOULD HAVE TO WAIT UNTIL THEN FOR A SOLUTION, ALSO PER KIA SO SAID THE DESK PERSON (VEHICLE IS SAFE TO DRIVE UNTIL A SOLUTION CAN BE FOUND.) I HAVE LOST CONFIDENCE IN THIS VEHICLE AND FEEL ONE DAY IT MAY NOT STOP AT ALL. I RESPECTFULLY REQUEST A QUICK REVIEW OF THIS MATTER AND HOPEFULLY A QUICK SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443321January 10, 2012
ELECTRICAL SYSTEM
KEYLESS IGNITION SWITCH WHICH IS ATTACHED TO BREAK HAS DEFECT. UNABLE TO START CAR, CALLED AAA WHO COULD NOT START. CALLED HOT LINE AND THEY SAID HAVE BEEN HAVING A NUMBER OF PROBLEMS WITH THIS. CALLED LOCAL DEALER WHO VERIFIED HAVIN A NUMBER OF FAILURES ON THIS AND NEED TO REPLACE. AGREED PROBABLY NEED TO SEND A BULLETIN TO OWNERS AND RECALL. THE SWITCH STICKS AND WILL NOT ALLOW YOU TO START THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442731January 6, 2012
AIR BAGS
THIS VEHICLE HAS A PROBLEM WITH THE PASSENGER SIDE AIR BAG INDICATOR AND AUTO SHUT OFF FEATURE. THE VEHICLES OF THE SAME MAKE AND MODEL MANUFACTURED ONLY 6 MONTHS PRIOR TO MIND HAVE A RECALL. THE PROBLEM LIES THAT THE PASSENGER SIDE SEAT HAS A SENSOR TO TURN ON THE AIR BAG. THE FEATURE WILL ONLY TURN ON IF THE PASSENGER IS 130 LBS OR MORE. SO MY WIFE THAT WEIGHS 120LBS WILL NOT ACTIVATE THE AIR BAG, AND THE PASSENGER SIDE AIR BAG OFF REMAINS ON. I WAS TOLD OF THIS BY MY LOCAL KIA TECHNICIAN THAT SAID THIS IS A PROBLEM ON ALL THE SORENTO OF THIS YEAR. SO THERE IS NOTHING HE CAN DO. MY VEHICLE IS STILL UNDER WARRANTY. KIA SAID THEY ARE UNWILLING TO FIX. SO THEY MAY HAVE A LAWSUIT ON THEIR HANDS LATER. THIS NEEDS TO BE RESOLVED ARE THERE ARE MANY ADULTS THAT WEIGH LESS THAN 130LBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442429January 4, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
I HAVE A 2012 KIA SORENTO. BOUGHT WITH 114 MILES ON IT. I HAVE THE AUTOMATIC TRANSMISSION, EX AWD MODEL W/POWER SHIFTING. I NOTICED AFTER DRIVING MY CAR SHORTLY AFTER PURCHASING THAT THE CAR WOULD NOT SHIFT WHEN IT SHOULD. RPMS WOULD REACH UP TO 4000 AND THE CAR STILL WOULD NOT SHIFT. I HAVE TO MANUAL SHIFT THE CAR INTO THE NEXT GEAR SINCE MY AUTOMATIC TRANSMISSION HAS TROUBLE. IF I WANTED A STANDARD TRANSMISSION - I WOULD HAVE PURCHASED ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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