Kia Sorento Complaints

10,397 consumer complaints on file.

#10561433January 25, 2014
EXTERIOR LIGHTING
I JUST GOT MY KIA A YEAR AGO AND I LOVE IT BUT WE ARE CHANGING THE HEAD LIGHTS EVERY MONTH AND I NEVER GET THE RECALLS IN THE MAIL FOR ANYTHING SO I THINK IT NEEDS TO BE LOOKED AT. BUYING LIGHTS EVERY MONTH ADD UP TO A LOT OF MONEY AFTER AWHILE. AND IF I WAS DRIVING DOWN THE ROAD AND BOTH WENT OUT AT NIGHT SOMEONE COULD GET HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561305January 24, 2014
FUEL/PROPULSION SYSTEM
MY FUEL PUMP WAS REPLACED IN AUGUST 2013; NOT LONG AFTER I BEGAN HAVING FUELING PROBLEMS THAT HAVE INCREASED IN SEVERITY. ANY TIME I TRY TO PUT GAS IN MY TANK, IT EXPLODES BACK OUT AT ME LIKE A VOLCANO ERUPTING. I CAN'T PUT GAS IN MY CAR UNLESS I LET IT TRICKLE IN AND STOP FUELING IN INTERVALS...IT TAKES ABOUT 30 MINUTES AT LEAST TO FILL MY CAR. I'M TIRED OF SMELLING LIKE GAS. THIS IS DANGEROUS AND RIDICULOUS AND APPARENTLY A LOT OF OTHER PEOPLE HAVE HAD THIS PROBLEM, YET KIA HAS DONE NOTHING. SOMETHING NEEDS TO BE DONE BY KIA TO CORRECT THIS ISSUE. I TOOK MY VEHICLE TO A KIA DEALERSHIP AND THEY WEREN'T REALLY SURE WHAT TO DO (LOTS OF HELP THERE) AND WANTED TO CHARGE ME ABOUT $2000 TO TRY AND FIGURE IT OUT (THE SAME AMOUNT THEY CHARGED ME TO REPLACE MY FUEL PUMP). I'M TIRED OF BEING RIPPED OFF....CAN'T ANYONE DO ANYTHING TO HELP ALL OF US CONSUMERS HAVING THIS ISSUE?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561204January 23, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN ABNORMAL INCREASE IN BRAKING DISTANCE. THE CONTACT CHANGED THE BRAKES AND ROTORS BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS STILL REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561237January 23, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, GASOLINE BEGAN LEAKING FROM THE VEHICLE. IN ADDITION, AN OVERPOWERING GASOLINE ODOR WAS PRESENT. THE FAILURE RECURRED TWICE OVER A PERIOD OF TWO YEARS. THE VEHICLE WAS TAKEN TO A DEALER, WHO STATED THAT THE SEAL FROM THE FUEL PUMP TO THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561206January 23, 2014
ELECTRONIC STABILITY CONTROL (ESC), STRUCTURE:BODY, SERVICE BRAKES
DRIVING IN WINTER WEATHER CONDITIONS, HAD VEHICLE IN CRUISE CONTROL ON INTERSTATE GOING ABOUT 40 MPH, NOT 45 MPH, CARS AHEAD WERE BRAKING DUE TO GUSTY WINDS AND DECREASED VISIBILITY (BLOWING SNOW). PROCEEDED TO BRAKE TO SLOW DOWN, WHILE IN CRUISE CONTROL MODE, BRAKES DID NOT WORK AS THEY NORMALLY DUE AND VEHICLE HIT A SIDE RAIL ON THE DRIVER'S SIDE, CAUSING LOSS OF CONTROL OF VEHICLE MOMENTARILY. VEHICLE WAS ABLE TO MOMENTARILY GET BACK ONTO INTERSTATE ROAD BEFORE GOING INTO A DITCH ON OTHER SIDE-OPPOSITE OF GUARD RAIL, OF THE ROAD. THE VEHICLE WAS JUST PURCHASED/FINANCE 12/7/2013 AND IS NOW CONSIDERED A TOTAL LOSS DUE TO DAMAGES THE VEHICLE SUFFERS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10560934January 22, 2014
STRUCTURE:BODY:DOOR
1ST INCIDENT 10/2010 - OUTSIDE RIGHT SIDE REAR DOOR HANDLE SNAPS OFF (CHILD LOCK ON INSIDE OF CAR ENGAGED SO YOU CANNOT OPEN DOOR FROM INSIDE AND MAKING IT DIFFICULT TO GET A CHILD OUT OF THE CAR). 2ND INCIDENT 01/17/2014 CAR HAS 35000 MILES NOW - OUTSIDE LEFT REAR DOOR HANDLE SNAPS OFF (CHILD LOCK ON INSIDE OF CAR ENGAGED SO YOU CANNOT OPEN DOOR FROM INSIDE AND MAKING IT DIFFICULT TO GET A CHILD OUT OF THE CAR). I THOUGHT THE 1ST TIME IT HAPPENED IT WOW I HAVE NEVER HAD THAT HAPPEN BEFORE ON ANY VEHICLE I HAVE EVER OWNED - I BOUGHT THIS CAR NEW WITH ONLY 15 MILES ON IT, IT IS GARAGE KEPT. NOW THAT THIS HAS HAPPENED BEFORE I QUESTION THE QUALITY - AND HAVE READ ONLINE OF OTHERS HAVING SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560329January 17, 2014
ENGINE, VEHICLE SPEED CONTROL, SERVICE BRAKES
DRIVING THROUGH NEIGHBORHOOD APPROXIMATELY 25 TO 30 MPH, VEHICLE SUDDENLY SCREECHED TO HALT (I DID NOT DEPRESS THE BRAKES), ENGINE LIGHT CAME ON. ALL PARTS OF VEHICLE WERE DISABLED (UNABLE TO STEER, START, ETC.) I WAS THROWN FORWARD DESPITE SEAT BELT ON DUE TO SUDDEN AND COMPLETE STOP. THANKFULLY, I WAS THE ONLY VEHICLE IN THE ROADWAY AT THE MOMENT. AFTER SEVERAL MINUTES OF NO RESPONSE FROM VEHICLE WITH IGNITION ISSUES, I WAS FINALLY ABLE TO RESTART AND CONTINUE MY DRIVE, AS WELL AS CONTACT DEALER FOR APPOINTMENT TO 'REPAIR' THIS RAMPANTLY UNSAFE 2013 KIA SORRENTO ENGINE ISSUE. I PURCHASED THIS VEHICLE NEW IN FEBRUARY 2013 WITH THE NOTION THAT KIA HAS A 5 STAR SAFETY RATING. AFTER THIS INCIDENT AND AFTER REVIEWING OTHER EERILY SIMILAR COMPLAINTS, I VEHEMENTLY DISAGREE WITH THE RATING. THIS IS AN EXTREME SAFETY HAZARD. I DRIVE TO AND FROM PATIENT'S HOMES FOR A LIVING, OFTEN TRAVELING FREEWAYS AND IN REMOTE AREAS. I DID NOT NOTICE ANY ISSUES WITH MOTOR PRIOR TO 'COMPUTER UPGRADE' REQUESTED AT LAST VISIT TO DEALER. I AM HOPING THAT KIA RESOLVES THIS OBVIOUSLY RAMPANT ISSUE BEFORE SERIOUS INJURY OR DEATH RESULTS FROM THIS PROBLEM. I WILL NO LONGER TRANSPORT MY CHILDREN IN THIS VEHICLE UNTIL KIA CAN REMEDY THIS SITUATION. I AM TAKING IN TO THE SAME DEALER WHO DID 'UPGRADE' TODAY TO 'REPAIR' IF POSSIBLE. I WILL ALSO BE CONTACTING KIA VIA PHONE AND EMAIL CONTACT AS WELL AS THE DEALER FROM WHOM I PURCHASED MY VEHICLE. ALL NEED TO KNOW THAT THIS ENGINE FAILURE ISSUE IS SERIOUS AND COULD BE FATAL IF NOT DEALT WITH SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559539January 13, 2014
ELECTRICAL SYSTEM, AIR BAGS
BATTERY WAS LOW AND THEN THE AIR BAG WARNING LIGHT WAS ON. THE BATTERY WAS REPLACED AND THE LIGHT STILL ON. LOOKING ONLINE AND FIND OUT THIS ISSUE IS TYPICAL ON ALL KIA SORENTOS. WONDERING WHY THIS ISSUE IS NOT BEING RECALL. CALLED DEALER AND THEY MENTIONED THAT A $130 DIAGNOSE TEST NEEDS TO BE PAID IN ORDER TO KNOW WHAT IS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559543January 13, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE CAR BEEN A PROBLEM SINCE FIRST YEAR , I CALLED DISTRICT MANAGER FOR KIA BACK IN 2004,TOLD HIM CAR WAS SKIPPING BEAT, AND SHAKING...HE TOLD ME IS WAS MY IMAGINATION...THE 2ND BIG PROBLEM<WHICH I HAD TO SOLVE THROUGH COMPUTER INVESTIGATION> CAR WOULD JUST START LOSING POWER IN I-95 OR FL.TURNPIKE AND COME TO STAND STILL, NO MATTER HOW MUCH I PRESSED THE GAS PEDAL, NO GO, ALMOST GOT IN SEVERAL ACCIDENTS IN I-95,FLORIDA LATE AT NITE...SPEND $800 AT KIA OF KENDALL IN FLORIDA, IN MIAMI, TOLD ME WAS FUEL PROBLEM...WAY BACK HOME THAT SAME DAY, CAR DID SAME THING SLOWED DOWN IN RUSHING TRAFFIC IN I-95 FLOIRDA,ALMOST GOT DEADLY ACCIDENT FROM CAR BEHIND ME, TOOK IT TO KIA OF FT.PIERCE , KEPT CAR 1 WEEK, MECHANIC COULD NOT FIGURE OUT PROBLEM, ...I FOUND ON LINE,PROBLEM WAS AT THE FUELING ENTRANCE,SOMETHING DISSOLVED AND PARTICLES WENT TO FUELING INJECTORS,CLOGGING IT AND CAUSING PROBLEMS, TOLD MECHANICS ,REPLACED THIS PART ,CAR GOT FIXED....LAST INCIDENT,MAJOR ONE, BACK 3 YEARS AGO TOOK CAR TO KIA DEALER, DUE TO LETTER FROM KIA CORPORATION, MAJOR RECALL ON SCREW THAT HOLD HARMONEY BLANCER TO LOWER ENGINE CASE...THEY REPLACED IT...1/9/2004.DRIVING BACK FROM ORLANDO,FL,AT NITE, CAR JUST SLOWS DOWN, SHAKES, BATTERY LIGHT AND BRAKE LITE COME ONE...MIRACLE , 1 HOUR I DROVE CAR SLOWLY BACK HOME...FRIDAY I TAKE TO SHOP,FIND OUT SAME RECALL ,REPLACED SCREW,RUSTED OFF ,SHEARED OFF, HALF OF IT STILL IN ENGINE,HARMONEY FELL OFF,..MIRACLE I DID NOT GER MAJOR FIRE IN CAR,LATE AT NITE,ON I95..TOOK IT FRI.TO FT.PIERCE KIA,MECHANIC SAID CAN NOT BE REPAIRED, NEED SPEND$79000ON NEW ENGINE...NOTHING WAS MENTIONED SAME SCREW ,RECALL, THEY REPLACED BACK 3 YEARS AGO...CAR HAS HISTORY OF MY COMPLAINTS TO CORPORATE KIA..NOTHING EVER DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559627January 13, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 KIA SORRENTO. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE SUN ROOF EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT A ROCK HIT THE GLASS AND CAUSED IT TO EXPLODE AND THAT IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559737January 13, 2014
SUSPENSION
THERE IS A PROBLEM WITH THE SUSPENSION ON ALL 2011 KIA SORENTO CARS. THE SUSPENSION IS VERY BAD ON ROUGH ROADS. THE VIBRATION AND NOISE IN THE CABIN IS NOT NORMAL. IT IS VERY HARD ON YOUR BACK AND SHOULD BE MODIFIED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559410January 10, 2014
VEHICLE SPEED CONTROL
DURING EARLY MORNING STARTUP, VEHICLE ACCELERATED PAST 3000 RPM FOR APPROXIMATELY 10 SECONDS. AFTER DECELERATION, WHEN THE VEHICLE WAS SHIFTED TO DRIVE, A LOUD THUMP WAS HEARD AND A FORWARD THRUST WAS FELT. NO FORWARD MOTION OCCURRED BECAUSE OF BRAKE PEDAL DEPRESSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559031January 8, 2014
STRUCTURE:BODY, SUSPENSION
WAS DRIVING VEHICLE WHEN FRAME BROKE AND ALMOST CRASHED IT FOUND OUT FROM A BODY SHOP THAT THE FRAME HAD CORRODED AND BROKE AND WE OWE MONEY ON THIS PIECE OF JUNK AND THE KIA CORPORATION HAS NEVER HEARD OF THIS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558734January 7, 2014
ELECTRICAL SYSTEM, ENGINE
ON 12-25-2013, NOTICED THAT THE SIDE MARKET LIGHTS REMAINED ON FOR SEVERAL HOURS AFTER THE ENGINE WAS SHUT OFF. COUPLE OF DAYS LATER, CAR WOULDN'T START AFTER PUSHING ON THE KEY-LESS ENTRY PUSH BUTTON START. CAR FINALLY STARTED AFTER SEVERAL PUSH BUTTON ATTEMPTS. NEXT DAY THE CAR WOULDN'T STOP AFTER PUSHING ON THE KEY-LESS ENTRY STOP BUTTON. ENGINE FINALLY TURNED OFF AFTER SEVERAL ATTEMPTS BY PLAYING WITH THE GEAR SHIFT KNOB AND DRIVING AROUND THE NEIGHBORHOOD. "UNABLE TO STOP THE ENGINE BY PUSHING ON THE KEY-LESS ENTRY PUSH BUTTON STOP" PROBLEM CONTINUED, SO IT WAS TAKEN TO THE DEALERSHIP. THE DEALERSHIP COULDN'T DUPLICATE THE PROBLEM, SO THE CAR WAS RETURNED TO US W/O A FIX. TOMORROW I WILL BE CONTACTING KIA MAIN OFFICES REGARDING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558137January 2, 2014
SERVICE BRAKES
I WAS LEAVING A PARKING LOT AND APPLIED THE BRAKES BEFORE ENTERING TRAFFIC. I FOUND THE BRAKE PEDAL VERY HARD TO PUSH WITH VERY LIMITED BRAKING POWER. LUCKILY, I WAS NOT TRAVELING AT A HIGH RATE OF SPEED OR A TRAGIC ACCIDENT COULD HAVE TAKEN PLACE. I DROVE CAREFULLY AND WAS ABLE TO GO VERY SLOW AND PULLED INTO A LOCAL MECHANIC. THIS IS A POTENTIALLY LIFE AND DEATH ISSUE SHOULD FAILURE OCCUR. I AM AWAITING FINAL DIAGNOSIS BUT THEY FEEL THE MOST LIKELY PART IS A BRAKE BOOSTER CHECK VALVE OR THE BRAKE BOOSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558007December 31, 2013
STEERING, ENGINE
I WAS DRIVING TO WORK ON A 2 LANE ROAD WITH PEOPLE BEHIND ME. MY CAR MADE A SOUND LIKE A ROCK ROLLING AROUND IN AN EMPTY WATER BOTTLE THEN ALL THE DASHBOARD LIGHTS TURNED ON AND THE ENGINE DIED. LUCKILY I WAS ABLE TO PULL OVER WITH A GREAT DEAL OF STRENGTH APPLIED TO THE STEERING WHEEL. I CALLED KIA IMMEDIATELY AND THEY HAD IT TOWED TO A DEALERSHIP WITHIN THE HOUR. THE DEALERSHIP IS NOW CLAIMING I HAD A COOLANT LEAK WHICH CAUSED THE CAR TO OVERHEAT BUT I HAD NO INDICATIONS PRIOR THAT THE CAR WAS OVERHEATING. THEY SAID THIS IS PROBABLY NOT COVERED BY WARRANTY SINCE ITS A LEAK AND IT SHOULD HAVE BEEN DISCOVERED EARLIER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557899December 30, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING THE SORRENTO, IT SUDDENLY SHUT OFF WHILE I WAS IN TRAFFIC. THERE HAVE BEEN FOUR OTHER INCIDENTS SINCE THEN. ONE DAY THERE WERE TWO OF THE SAME THING HAPPENING IN ONE DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557315December 26, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I CANNOT SEE THE SPEEDOMETER NEEDLE ON .BRIGHT DAYS. I FOUND MYSELF STARING AT THE SPEEDOMETER TRYING TO SEE MY SPEED FOR WAY TOO LONG ( 4 SECONDS OR MORE). IT IS EXTREMELY DIFFICULT TO SEE THE NEEDLE AS IT IS A 1/2INCH DARK RED TIP AGAINST A DARK BLACK BACKGROUND. IF THERE IS ANY AMBIENT LIGHT STRIKING THE INSTRUMENT CLUSTER AT AN ANGLE, THE REFLECTION MASKS MY ABILITY TO SEE THE NEEDLE. NOT HAVING AN ACCURATE INDICATION OF MY SPEED OR STARING AT THE SPEEDOMETER FOR TOO LONG OF A TIME IS A VERY DANGEROUS SITUATION. THE DEALER SAID THERE IS NOTHING HE CAN DO AS THE MANUFACTURER WILL HAVE TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557329December 26, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. UPDATED 03/12/14*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556704December 23, 2013
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
2012 KIA SORENTO. CONSUMER WRITES IN REGARDS TO ACCELERATOR AND BRAKE PEDALS ARE TOO CLOSE TOGETHER. *SMD THE CONSUMER STATED WHEN HE APPLIED THE BRAKE PEDAL, HIS FOOT ALSO HIT THE ACCELERATOR PEDAL. THE BRAKE PEDAL WOULD TRAVEL BELOW THE ACCELERATOR PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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