Kia Sorento Complaints

10,397 consumer complaints on file.

#10587089May 7, 2014
AIR BAGS
FRONTAL COLLISION AT 55 MPH, FRONT AIR BAGS DEPLOYED, BUT INSTANTANEOUS SIDE IMPACT FROM OTHER VEHICLE RESULTED IN SIGNIFICANT IMPACT TO THE PASSENGER SIDE, BROKEN SEAT, RIGHT SIDE INJURIES (RIBS, BACK, PUNCTURED LUNG), AND THE SIDE AIR BAGS DID NOT OPEN (FAILED TO DEPLOY) WITH THIS SIDE IMPACT. VEHICLE WAS TRAVELING NORTH AT 55 MPH, AND WAS STRUCK BY A WESTBOUND TRUCK TRAVELING 35 MPG...UPDATED 10/08/14 *BF *TR UPDATED 3/24/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10587093May 7, 2014
AIR BAGS
SIGNIFICANT SIDE IMPACT ON FRONT PASSENGER SIDE DOOR, BUT SIDE AIR BAGS DID NOT DEPLOY. PASSENGER'S SEAT WAS BROKEN, AND PASSENGER RECEIVED BROKEN RIBS, PUNCTURED LUNG, FRACTURED VERTEBRAE. VEHICLE WAS DECLARED A TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10586755May 6, 2014
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AS I WAS DRIVING AT ABOUT 15-20MPH THE CAR SHUT OFF COMPLETELY AS I WAS MAKING A LEFT HAND TURN WITHOUT WARNING. THIS IS THE THIRD TIME AT DIFFERENT SPEEDS SINCE WE PURCHASED THE VEHICLE IN JANUARY 2014. WE HAVE TAKEN IT TO KIA DEALERSHIP FOR REPAIR, REGULAR OIL CHANGES AND MAINTENANCE. THEY WERE UNABLE TO FIND ANYTHING WRONG , READ ANY CODES WITH COMPUTER OR DUPLICATE THE PROBLEM. I AM VERY CONCERNED AS THIS IS OUR FAMILY CAR AND IT IS A DRIVING HAZARD NOT KNOWING WHEN IT WILL SHUT OFF WITH NO WARNING, NEXT TIME IT COULD BE IN THE MIDDLE OF THE INTERSECTION OR FREEWAY! WE PLAN ON TAKING BACK TODAY TO DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586772May 6, 2014
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE ON TWO SEPARATE OCCASIONS THE VEHICLE HAS EITHER STALLED WITH A TOTAL LOSS OF STEERING, BRAKES AND ACCELERATION OR WITH THE ENGINE STILL RUNNING A TOTAL LOSS OF STEERING, BRAKES AND ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586806May 6, 2014
ENGINE
I WAS DRIVING DOWN THE STREET IN MY KIA SORENTO 2006 WHEN I HEARD A LOUD BANG. ALL OF A SUDDEN MY CAR STARTED TO BREAK DOWN. THE POWER STEERING WENT OUT, FOLLOWED BY MY BRAKES AND FINALLY, MY CHECK ENGINE LIGHT CAME ON AS THE REST OF THE CAR STARTED TO FALL APART ON THE ROAD. THE CAR COMPLETELY DIED IN THE MIDDLE OF AN INTERSECTION. MY CAR WAS TOWED TO A LOCAL BP WHERE AFTER INSPECTION I WAS INFORMED THAT MY ENGINE CRANK BOLT HAD BLOWN OFF, DESTROYING MY CRANK SHAFT, PISTONS, BELTS, ETC. MY ENGINE IS RUINED AND CANNOT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586837May 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE ENGINE WOULD ROAR EXTREMELY LOUD. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, WHO STATED THAT THEY COULD NOT DIAGNOSE THE FAILURE. THE CONTACT THEN TOOK THE VEHICLE TO ANOTHER DEALER WHERE IT WAS DETERMINED THAT THE FAILURE WAS CAUSED BY A BLOCK IN THE ENGINE. THE CONTACT WAS ADVISED THAT THE ENTIRE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586631May 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 11V473000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586074May 2, 2014
ENGINE
IN FEBRUARY THIS BEAUTIFUL VEHICLE BECAME A NIGHTMARE QUICK. A HORRID SOUND CAME FROM BELOW AND I LOST STEERING, SEVERAL LIGHTS ON THE DASHBOARD LIT UP AND OUR WAS VERY DIFFICULT CONTROLLING THE SUV. ME AND MY CHILDREN WERE VERY AFRAID. I ALLOWED THE SUV TO SLOW N IT VEERED OFF AND JUMPED THE CURB. AFTER A TOW, $2000 BUCKS PLUS, AND SEVERAL SHOPS INCLUDING KIA IS JUST SITTING LIKE HUNKS UNLESS I CAN STUFF ANOTHER $2000 OR SO IN. KIA NEEDS TO FIX THIS!! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10586104May 2, 2014
STEERING, ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD DOING 55MPH WHEN I HEARD A LOUD SOUND AND ALL OF A SUDDEN THE BREAK AND BATTERY LIGHT CAME ON IN 2006 KIA SORENTO. AT THAT VERY MOMENT, I REALIZED THAT I DID NOT HAVE ANY POWER STEERING. UP UNTIL THIS POINT, MY ONLY COMPLAINT WITH MY SUV WAS THAT I HAD TO CONSTANTLY REPLACE THE BULBS IN BOTH THE FRONT AND BACK OF THE CAR. ALSO, MY DOME LIGHT STOPPED WORKING AND SOME OF THE PANEL LIGHTS AS WELL. ALTHOUGH, THAT WAS ANNOYING, I NEVER COMPLAINED BECAUSE IT DID NOT PUT ME IN ANY SERIOUS DANGER. HOWEVER THE PROBLEM WITH THE POWER STEERING COULD HAVE KILLED ME OR SOMEONE ELSE. I KNOW MY VEHICLE IS OUT OF WARRANTY, BUT THESE CARS SHOULD BE BUILT TO LAST AND NOT PUT MY LIFE IN DANGER REGARDLESS OF HOW LONG I KEEP IT. SHEESH, IF KIA WOULD HAVE TOLD ME THAT ONCE MY CAR GETS AT A CERTAIN AGE IT WOULD PUT MY LIFE IN DANGER I WOULD HAVE HAD SECOND THOUGHTS ABOUT THE PURCHASE. I THINK IT IS SAD THAT THESE BIG COMPANIES ONLY CARE ABOUT MAKING MONEY THAN HUMAN MORTALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586262May 2, 2014
EXTERIOR LIGHTING
I WAS STOPPED BY A FHP OFFICER ON MY WAY HOME ONE FRIDAY EVENING FOR MY LEFT HEADLIGHTS BEING OUT. I DIDN'T KNOW THEY WERE OUT UNTIL HE STOPPED ME. I DIDN'T GET A TICKET, ONLY A WARNING. THE OFFICER SAID IT WAS VERY DANGEROUS TO BE DRIVING ON THE INTERSTATE WITH MY LIGHTS OUT. A COUPLE YEARS BACK I WAS STOPPED IN VALDOSTA FOR THE SAME REASON. THIS HAS HAPPENED AT LEAST 50 TIMES OR MORE SINCE I HAVE HAD THIS CAR. MY LIGHTS GO OUT EVERY COUPLE OF MONTHS AND SOMETIMES I DON'T KNOW THERE OUT UNTIL SOMEONE STOPS ME OR I CAN HARDLY SEE TO DRIVE. IT IS VERY DANGEROUS AND I THINK KIA SHOULD RECALL THIS MODEL AND FIX THE PROBLEM. I AM NOT THE ONLY ONE WHO IS HAVING THIS PROBLEM. I HAVE OVER 100+ POSTS FROM THIS SITE OF OTHERS WITH THE SAME PROBLEM. ARE THEY GOING TO WAIT UNTIL SOMEONE IS KILLED IN AN ACCIDENT BEFORE KIA WILL DO SOMETHING ABOUT IT. I HAVE TALKED TO A LAWYER AND I PLAN TO START A CLASS ACTION LAWSUIT AGAINST KIA IF THEY DON'T DO SOMETHING ABOUT THIS SITUATION. THERE ARE PLENTY OF OTHERS WHO ARE READY ALSO. THE KIA DEALERS WANT DO ANYTHING TO HELP WITH THIS, AND THEY KNOW IT IS A PROBLEM THAT IS FROM THE FACTORY. ALL THEY EVER SAY IS IT'S NOT COVERED UNDER THE WARRANTY. I BOUGHT THIS CAR NEW IN 2005. I WENT DOWN TO SOUTH FLORIDA TO VISIT IN 2005 AND ON THE WAY DOWN ALL MY HEADLIGHTS WENT OUT. I COULDN'T SEE TO DRIVE AT ALL SO WE HAD TO STOP FOR THE NIGHT AND WAIT TILL MORNING TO GET IT FIXED. IT COST ME OVER $80.00 TO GET IT FIXED THE FIRST TIME. SINCE THEY GO OUT ON A MONTHLY BASIS, MY HUSBAND HAS BEEN FIXING THEM. IT IS GETTING QUITE EXPENSIVE TO KEEP REPLACING THE BULBS AND IT'S VERY ANNOYING AND DANGEROUS AS WELL!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586002May 1, 2014
ELECTRICAL SYSTEM
MY KIA SORENTO SUDDENLY BEGAN DYING AS I WAS DRIVING. WHEN IT HAPPENED, I DID NOT HAVE CONTROL OF MY STEERING WHEEL OR MY BRAKES. I WAS FORTUNATE THAT EACH TIME IT HAS HAPPENED I HAVE BEEN IN A SITUATION WHERE I COULD PULL OVER TO THE SIDE OF THE ROAD. ONCE I PULLED OVER, PUT IT IN NEUTRAL OR PARK AND IT STARTED BACK UP WITHOUT DIFFICULTY. THERE WERE NO ENGINE LIGHTS OF ANY TYPE. I TOOK THE CAR TO THE KIA DEALERSHIP IN LUBBOCK, TX (GENE MESSER KIA). THEY WERE UNABLE TO DISCOVER ANY PROBLEMS WITH MY CAR. THEY DROVE IT AND COULD NOT DUPLICATE THE PROBLEM, THEY SCANNED FOR CODES, NOTHING SHOWED UP. I WAS WITHOUT MY CAR FOR TWO FULL DAYS. I LEFT THE DEALERSHIP WITH AN INVOICE FOR $143.00 FOR CLEANING OF THE THROTTLE AND A LIST OF THINGS THAT NEED TO BE REPAIRED SOON. THE INCIDENT HAPPENS ONCE OR TWICE A WEEK. MY FEAR IS THAT THIS IS GOING TO HAPPEN AND I AM GOING TO EITHER KILL ANOTHER DRIVER OR MYSELF OR HAVE A CRASH INTO ANOTHER OBJECT. THIS IS VERY DANGEROUS. NOW, THE FOLLOWING HAS NOTHING TO DO WITH THE KIA, ITSELF, HOWEVER, I JUST LOST MY HUSBAND, MOVED TO LUBBOCK A FEW MONTHS AGO, I DO NOT KNOW PEOPLE HERE. I AM IN THE MIDDLE OF JOB HUNTING SO I NEVER KNOW WHEN I AM GOING TO BE CALLED FOR AN INTERVIEW. IF I LEAVE MY CAR WITH GENE MESSER KIA, I AM TOTALLY WITHOUT ANY TRANSPORTATION. I AM ALONE, AND NEED TO GET THIS PROBLEM TAKEN CARE OF AS SOON AS POSSIBLE. THE DEALERSHIP TELLS ME THEY DO NOT LET CUSTOMERS HAVE LONER CARS SO MY LIFE IS JUST "ON HOLD". I AM NOT IN A FINANCIAL SITUATION TO PAY OUT A LOT OF MONEY. I'M BARELY MAKING IT NOW UNTIL I FIND A JOB. I AM ASKING SOMEONE TO PLEASE HELP ME WITH THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585612April 30, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING IN TRAFFIC AND ALL OF A SUDDEN, THE CAR DIES. THE LIGHTS ON THE DASHBOARD ILLUMINATE. I HAD TO PUT THE CAR IN PARK, THEN TRIED STARTING THE CAR AGAIN. AFTER 2 TIMES, THE CAR TURNED BACK ON FINE. I BROUGHT THE CAR TO THE DEALER AND THERE COULDN'T REPLICATE THE PROBLEM AND DIDN'T FIND ANY COMPUTER CODES STORED. THIS IS QUITE A SAFETY HAZARD AND NOW I DON'T FEEL SAFE DRIVING THE CAR, ESPECIALLY WITH MY KIDS IN THE CAR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585555April 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN WAS UNABLE TO LOCATE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 16,000. UPDATED 7/25/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585106April 26, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
FIRST INCIDENT : AFTER A FULL STOP AT RED LIGHT, AS CAR TOOK OFF, ENGINE STALLED OUT. HAD TO TRY SEVERAL TIMES TO RESTART ENGINE. AFTER RESTARTED, THE CAR DROVE FINE. SECOND INCIDENT : AFTER SLOWING DOWN THE CAR TO ABOUT 3MPH AND REACCELERATING, ENGINE STALLED OUT. AFTER A FEW TRIES TO RESTART THE ENGINE, IT RESTARTED AND DROVE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584805April 25, 2014
ELECTRICAL SYSTEM, ENGINE
OCCASIONALLY AND MORE THAN ONCE, THE REMOTE KEY FOB WILL NOT OPEN THE DOOR AND WHEN IT DOES WILL NOT START THE CAR. SOMETIMES YOU HAVE TO INSERT THE KEY INTO THE FOB HOLDER IN THE CONSOLE FOR THE VEHICLE TO START. IT HAS HAPPENED NOW MORE THAN 5 TIMES TO MY FAMILY AND I. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584919April 25, 2014
ENGINE
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER STATED THAT THE CRANKSHAFT PULLEY BOLT HAD SEIZED IN THE CRANKSHAFT AND HAD BROKEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000. THE CONSUMER STATED AS HER DAUGHTER WAS DRIVING, THE CHECK ENGINE LIGHT ILLUMINATED, AND THERE WAS A HORRIBLE NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE NEAREST SERVICE CENTER, ONE MILE DOWN THE ROAD FROM HER HOME, BUT THE VEHICLE BECAME MORE DIFFICULT TO STEER AND WHEN HER DAUGHTER PULLED IN THE PARKING LOT, SHE COULD NO LONGER STEER THE VEHICLE AND ALL OF THE INSTRUMENT PANELS LIGHT ILLUMINATED. THE MECHANIC STATED THE REPAIR WOULD REQUIRE THE ENGINE BEING PULLED AND TO REPAIR OR REPLACE THE CRANKSHAFT OR REPLACE THE ENGINE ENTIRELY. EITHER WAY, IT WOULD BE COSTLY. UPDATED 05/19/14 UPDATED 06/10/14*LJ UPDATED 06/13/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584650April 24, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE HE DROVE AT 65 MPH, THE SUNROOF EXPLODED. THE CONTACT SUFFERED CUTS TO HIS HANDS. THE FRONT PASSENGER SUFFERED CUTS ON THE BACK AND HANDS. THE PASSENGER IN THE REAR SUFFERED CUTS TO THE HANDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 26,700.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10584445April 23, 2014
ELECTRICAL SYSTEM
04-21-2014 @ 5:30 AM. CAR WILL NOT START. NO ELECTRICAL PRESENT ON ANY SYSTEM-NOTHING. CALLED KIA ROADSIDE SERVICE AND THEY SUGGESTED A JUMPSTARTED WHICH WE DID AND THE CAR STARTED. I RAN THE CAR FOR AN HOUR OR SO WITH NO PROBLEMS. I TOOK IT TO A LOCAL GARAGE AND HAD THE BATTERY AND ALTERNATOR TESTED AND NO PROBLEMS WERE FOUND. I CALLED KIA DEALERSHIP AND DESCRIBED THE EVENTS TO THEM AND THEY STATED THAT IT WAS SIMPLY A DEAD BATTERY. NEXT MORNING (YESTERDAY), THE CAR WAS TOTALLY DEAD ONCE MORE. CALLED KIA ROADSIDE ASSISTANCE AND THEY WANTED TO JUMPSTARTED IT AGAIN. I REFUSED AND TOLD THEM TO SEND ME A TOW. THEY DID AND THE CAR WAS TAKEN TO THE CLOSEST KIA DEALERSHIP, 65 MILES AWAY. SEVERAL HOURS LATER I CALLED THE DEALERSHIP AND THEY STATED THAT IT WAS A DEAD BATTERY. THEY CHARGED THE BATTERY FOR 3-4 HOURS, TESTED THE CHARGING SYSTEM AND PRONOUNCED IT "FIXED". I LEFT IT AT THE DEALERSHIP AND PICKED IT UP THIS MORNING (TODAY). IT STARTED AND MY WIFE IS NOW DRIVING IT. I DO NOT BELIEVE IT WAS THE BATTERY AND I EXPECT IT TO HAPPEN AGAIN BUT THE DEALERSHIP'S SHOP WILL DO NO FURTHER INVESTIGATION. I'LL KEEP YOU INFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584153April 22, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, WHEELS
ON TWO DIFFERENT DATES ABOUT A WEEK APART WE HAD TWO TPMS FAILURES. ON THE FIRST ONE THE TPMS TIRE PRESSURE MONITOR SYSTEM SENSOR LOCATED IN THE PASSENGER REAR WHEEL CRACKED AND WAS LOSING AIR. TPMS SENSOR WAS REPLACED. AROUND A WEEK LATER WHILE MY WIFE WAS TRAVELING AT HIGHWAY SPEED THE PASSENGER SIDE FRONT TPMS SENSOR RETAINING CAP FELL OFF DUE TO CORRODED THREADS AND THE SENSOR FELL INTO THE TIRE CAUSING A HIGH SPEED DEFLATION. DEALER HAS NOT BEEN NOTIFIED OF THE SECOND FAILURE AS WE HAVE AN APPOINTMENT IN THE NEXT COUPLE WEEKS. THIS VEHICLE HAS BEEN DEALER SERVICED SINCE NEW AND HAS ALL REQUIRED SERVICE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584254April 22, 2014
POWER TRAIN, SUSPENSION
MY CAR WILL ROCK BACK AND FORTH VIOLENTLY WHILE DRIVING. NOTICE IT MORE AT HIGHER SPEEDS, SEEMS TO HAPPEN WHEN I TAKE MY FOOT OFF THE GAS PEDAL. IT'S PROGRESSIVELY GETTING WORSE AND I'M TERRIFIED OF HAVING A WRECK. HAVE TRIED NEW TIRES, TIRE ROTATIONS, ALIGNMENTS ETC.. I'VE BEEN TOLD IT MAY BE THE DIFFERENTIAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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