Kia Sorento Complaints

10,397 consumer complaints on file.

#11133306October 4, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHEN STARTING OUT FROM A STOP THE FRONT BRAKES LOCK UP TO RELEASE THE BRAKES OR TO DRIVE THIS VEHICLE THE ELECTRONIC. SKID CONTROL MUST BE SWITCHED OFF ALSO WHEN THIS HAPPENS AND IS SWITCHED OFF THE BRAKES DRAG AND THE RIMS WILL BURN YOUR HAND IF YOU HED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133319October 4, 2018
ENGINE
VEHICLE ENGINE CAUGHT FIRE WITH NO WARNING WHILE DRIVING ON A HIGHWAY TURNING ONTO AN INTERSECTION AT NIGHT , BURST INTO FLAMES, POWER STEERING, BRAKES AND ELECTRICAL WENT OUT AS WELL , VEHICLE WAS ENGULFED IN FLAMES INSTANTLY AND WAS DECLARED A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11133354October 4, 2018
SEATS
THIS A SERIOUS SAFETY ISSUE. PLEASE TAKE THIS SERIOUSLY BEFORE SOMEONE BURNS ALIVE.THE THIRD ROW SEAT IS A DEATHTRAP. IT IS IMMPOSSIBLE TO EXIT THE THIRD ROW SEAT WHEN THE SECOND ROW SEAT IS OCCUPIED. IN CASE OF AN ACCODENT OR EMERGENCY THE PEOPLE IN THE THIRD ROW CANNOT EXIT THE VEHICLE- THEY ARE TRAPPED. IT WOULD ALSO BE ALMOST IMPOSSIBLE FOR EMERGENCY PERSONNEL TO RESCUE THEM IF THE 2ND ROW OCCUPANTS ARE INCOMPACITATED. IF THE VEHICLE HAPPENS TO CATCH FIRE THE THIRDROW OCVUPENTS WILL LIKELY PERISH UNABLE TO EXIT THE THIRD ROW. THIS COULD BE REMEDIED BY REPLACING THE 2ND ROW BENCH SEAT WITH TWO CAPTAINS CHAIRS WHICH WOULD ALLOW AN AISLE TO EXIT FROM THE THIRD ROW. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. PLEASE FOLLOW-UP WITH ME ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133419October 4, 2018
SEATS
THE 2ND ROW RIGHT SIDE SEAT IS STUCK IN THE DOWN POSITION. IT HAS ALWAYS BEEN TOUGH TO MOVE UP AND DOWN BUT I THOUGHT IT WOULD GET BETTER AS WE USED IT. THAT SURE DIDNT HAPPEN! AS A FAMILY THAT USES THE 3RD ROW QUITE OFTEN I AM VERY UPSET TO SEE THAT THERE ARE MANY PEOPLE WHO HAVE HAD THE SAME ISSUE! THIS DOES NOT APPEAR TO BE AN EASY FIX AS SOME HAVE HAD THE WHOLE CHAIR REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131388October 3, 2018
ENGINE AND ENGINE COOLING
2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO RECALL FOR ENGINE MALFUNCTION. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132949October 2, 2018
SUSPENSION
TOOK MY CAR IN FOR NYS INSPECTION AND WAS ALERTED TO AN ISSUE WITH MY REAR SUSPENSION. THE REAR CROSS MEMBER IS COMPLETED ROTTED OUT AND THE UPPER TRAILING ARM HAVE BECOME SEPARATED FROM THE CROSS MEMBER DUE TO RUST AND CORROSION. THIS IS A 2004 KIA SORENTO EX THAT I PURCHASED NEW AND NOW HAS 103,000 MILES. THIS CORROSION IS AN EXTREMELY HAZARDOUS SITUATION AND THE VEHICLE CANNOT BE REPAIRED. NEEDLESS TO SAY IT CANNOT BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133011October 2, 2018
ENGINE
THE KIA WAS BEING DRIVEN ON A HIGHWAY IN JUNE OF 2018 WHEN THE ENGINE JUST FROZE UP AND STOPPED WORKING. THE CHECK ENGINE LIGHT CAME ON AFTER THE ENGINE STOPPED. THE CAR WAS FULL OF OIL AND BEING PROPERTY MAINTAINED. THE CAR WAS TOWED TO THE KIA DEALERSHIP IN KILLEEN. INITIALLY, THE DEALERSHIP EMPLOYEE SAID THE KIA ENGINE COULD NOT BE REPAIRED, THEY SAID THE ENGINE WAS BLOWN. I CALLED KIA CORPORATE AND ONCE THEY WERE INVOLVED, I WAS TOLD IT NEEDED A SHORT BLOCK AND IT COULD BE REAPAIRED. KIA CORPORATE HAS AGREED TO PAY FOR JUST OVER HALF THE REAPAIR (AROUND $3500) IF I PAY THE OTHER PART (AROUND $2500). THEY KEEP PUSHING OUT THE DATE THE NEW SHORT BLOCK WILL BE DELIVERED. AFTER RESEARCHING KIA SORRENTO RECALL ONLINE, I FIRMLY BELIEVE MY KIA SHOULD HAVE BEEN UNDER THE RECALL FOR THE OTHER 2012 KIA SORRENTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132836October 2, 2018
ENGINE
TL* THE CONTACT OWNED A 2016 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE DRIVER WAS ALERTED BY ANOTHER MOTORIST THAT SMOKE WAS COMING FROM THE VEHICLE. THE CONTACT PULLED OVER, EXITED THE VEHICLE, AND NOTICED FLAMES AND SMOKE COMING FROM THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS IMMEDIATELY CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. FIRE AND POLICE REPORTS WERE FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE LOCAL DEALER (GARY LANG AUTO/KIA, 1107 IL-37, MC HENRY, IL) WAS NOTIFIED OF THE FAILURE, BUT THE CAUSE OF THE FIRE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11132878October 2, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
FRONT HEADLIGHT FAILED, UPON INSPECTION THE HARNESS WIRE TO HEADLIGHT BURNED AND MELTED AND BRAKE LIGHTS DON'T WORK WHEN THE HEAD LIGHT WIRE BURNED. THIS IS MAJOR SAFETY ISSUE WITHOUT BRAKE LIGHTS. WENT TO COMPUTER AND THIS PROBLEM IS ALL OVER THE INTERNET, EXACT SAME ISSUE HAPPENING TO KIA OWNERS OF NUMEROUS MODELS. APPARENTLY KIA INSTALLED A ODD SYSTEM THAT CONTROLS HEADLIGHTS AND BURNS OUT WIRING . VERY DANGEROUS ISSUE CAUSING TO VEHICLE TO LOSE BRAKE LIGHTS AS WELL. TOOK CAR TO DEALERSHIP BUT THEY WON'T REPAIR THIS SAFETY PROBLEM CREATING A EXPENSIVE REPAIR FOR OWNER FOR A BADLY DESIGNED ARRANGEMENT. THIS PROBLEM OCCURRED WHEN DRIVING AT NIGHT ON I 95 IN DELAWARE THIS IS NOT A ISOLATED INCIDENT BUT IT'S ALL OVER THE INTERNET HAPPENING ONLY ON KIA VECHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132413October 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE HAD 4 SITUATIONS WHERE WHEN MY CAR IS STARTED, THE DASHBOARD WARNING LIGHTS VOME ON. ON TWO OF THESE 4 OCCASIONS, WHEN I ATTEPTED TO SHIFT FROM PARK, I COULD NOT AND THE POWER LOCKS STARTED MALFUNCTIONING. ALL TIMES THE CAR WAS STATIONARY. THE DASHBOARD READS CHECK TPMS SYSTEM. THE KIA DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO BELIEVE SINCE THEY CANNOT DUPLICATE THE PROBLEM, THERE IS NO PROBLEM. O HAVE PROVIDED THEM WITH THE PHOTOS AND VIDEO OF THE INCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132436October 1, 2018
AIR BAGS
AT 106,000 MILES, THE AIRBAG ALERT LIGHT CAME ON. TOOK IT TO BE LOOKED AT. CODE READER STATED THAT THE OCS MAT ON THE PASSENGER SIDE WAS BAD. QUOTES $2,000 TO COMPLETELY REPLACE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132743October 1, 2018
AIR BAGS
THIS IS A RESENT OF A PREVIOUS REPORT DATED 9/25/2018 COMPLAINT # 11131590. I RECEIVED A PHONE CALL TODAY 10/1/2018 @ ABOUT 3:10 PM FROM ALI SATING I SHOULD REFILE. ON OR ABOUT 8/15/2018, 11:45 AM I WAS INVOLVED IN A CAR DEER ACCIDENT. A SMALL HEARD OF DEER BOUNDED OUT OF THE WOODS FROM MY LEFT, ONE DEER JUMPED OVER THE HOOD OF THE CAR. I WAS AT A SPEED AT ABOUT 40 / 45 MILES PER HOUR. I SWERVED LEFT AND HIT A TREE HEAD ON. THE CAR CONTACTED THE TREE ON THE INSIDE OF THE PASSENGERS HEADLIGHT. THE AIR BAGS DID NOT DEPLOY. I CONTACTED KIA OF AMERICA TO ENTER A COMPLAINT. THE BOTTOM LINE HERE IS; KIA, A MR.JEFF STROUP, A COMPLAINT SUPERVISOR, HAS STATED THAT KIS HAS REFUSED TO TAKE ANY RESPONSIBILITY AND STAND BEHIND THEIR PRODUCT AND HELP ME OUT WITH THIS COMPLAINT. IN MY REQUEST TO KIA I ASKED THEM TO SENT OUT A RESPONSE TEAM TO RECOVER THIS VEHICLE BECAUSE IT IS DEFECTIVE, UNSAFE AND A DANGER TO PUT BACK ON THE HIGHWAY. I TOLD KIA THAT THERE IS NO WAY I'M NEVER GOING TO PUT MY WIFE AND / OR OUR FAMILY, CHILDREN, BACK IN THAT VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11132280September 29, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
THIS KIA SORENTO CAUGHT FIRE WHILE BEING DRIVEN. THE DRIVER REPORTED THAT THE STEERING LOCKED UP AND SHE COULD SEE SMOKE AND A FLAME COMING FROM THE ENGINE. SHE LEFT THE VEHICLE UNHARMED HOWEVER THE EXPERIENCE WAS FRIGHTENING. THE FRONT END OF THE VEHICLE WAS ENGULFED IN FLAMES AND THE CAR IS NOW A TOTAL LOSS. THE CAR WAS PURCHASED FROM DALLAS AUTO AUCTION BY MAS MOTORS IN DALLAS TX. THE ORIGINAL OWNER WAS KIA OF ARLINGTON.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11131855September 27, 2018
ENGINE
TAKARA RECALL, MONDAY SEPTEMBER 17,2018 MY KIDS READ BRIGHT TO A KIA DEALERSHIP FOR AN OIL CHANGE BEFORE LEAVING FOR A TRIP THE FOLLOWING DAY. TUESDAY SEPTEMBER 18,2018 WERE LEFT FOR OUR TRIP FROM MISSOURI TO FLORIDA FOR A VACATION. MY CAR HAD ONLY 63,700 MILES ON IT. WE GOT INTO MISSISSIPPI AND STOPPED FOR GAS. A FEW MILES DOWN THE ROAD I HEARD A NOISE IN THE ENGINE, WE STOPPED TO SEE IF MAYBE WE HAD JUST GOT BAD FUEL AND TREATED IT FOR THAT AND CHECKED THE OIL, ALL SEEMED FINE EXCEPT FOR THE NOISE IN THE MOTOR. WE GOT 5 MORE MILES DOWN THE ROAD AND MY ENGINE MADE A VERY LOUD GRINDING NOISE RIGHT BEFORE OUR CHECK ENGINE LIGHT CAME ON AND MY HUSBAND FELT PARTS FALLING INTO THE OIL PAN AND WE LOST ALL POWER IN THE VEHICLE AND WE WERE BARELY ABLE TO PULL OFF THE HIGHWAY. WE SAT IN A DITCH IN THE MIDDLE OF MISSISSIPPI IN THE 92 DEGREE HEAT WITH MY LITTLE SISTER IN THE VEHICLE AND DECIDED TO TRY AND GET A TIE TRUCK. 45 MINUTES TO AN HOUR LATER WE FINALLY GOT ONE THERE AND WHEN HE TRIED TO START MY CAR IT WOULD CRANK AND FIRE BUT DID NOT SOUND WELL SO WE IMMEDIATELY SHUT IT BACK DOWN. WE GOT THE KIA TO THE DEALERSHIP AND THEY TOLD US OUR MOTOR WAS COMPLETELY DONE AND NEEDED TO BE REPLACED. NOW WE ARE STILL WAITING FOR A CALL BACK TO SEE HOW LONG THE MOTOR WILL BE ON BACK ORDER AND WHEN WE WILL GET OUR CAR BACK. I DON'T EVEN KNOW NOW IF I WANT TO PUT MY CHILD BACK INTO THIS VEHICLE FOR FEAR THAT IT COULD HURT OR EVEN KILL US. MY HUSBAND IS A 3 TIME LIVER TRANSPLANT PATIENT AND A KIDNEY TRANSPLANT PATIENT FROM BIRTH UNTIL RECENT. THIS WAS NOT A VERY GOOD SITUATION TO HAVE HIM IN IN THAT KIND OF HEAT IN THE MIDDLE OF A STATE WE DON'T KNOW ANYTHING ABOUT. LUCKILY WE HAD JUST STOPPED AT A GAS STATION SO HE HAD SOME WATER TO DRINK. THIS IS NOT THE FIRST OR LAST INCIDENT WITH THIS VEHICLE AND A RECALL NEEDS TO BE PUT OUT A.S.A.P BEFORE SOMEONE IS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132008September 27, 2018
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT WITH LIGHTS IN THE "AUTOMATIC" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD. AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE. THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL. IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING. IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE "ON" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132021September 27, 2018
ENGINE
I WAS DRIVING MY CAR ON THE HIGHWAY WHEN MY ENGINE STOP RUNNING, IM TOLD BY KIA THE ENGINE SEIZE UP AND IT IS NOT COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131724September 26, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2019 KIA SORENTO. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT ALERT DID NOT CHIME WHEN THE SEAT BELT WAS NOT BUCKLED. THE CONTACT CALLED SOUTH HILLS KIA AT 724-942-3000 (LOCATED AT 3644 WASHINGTON RD, MCMURRAY, PA 15317) WHERE THE TECHNICIAN WAS UNABLE TO EXPLAIN THE FAILURE. THE TECHNICIAN PROMISED TO LOOK INTO THE MATTER AND CALL THE CONTACT BACK, BUT THE CONTACT HAD NOT RECEIVED A RESPONSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER AN EXPLANATION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 800. *TT CONSUMER STATED PASSENGER SIDE SEATBELT NO WARNING LIGHT OR SOUND. UPDATED 11/28/18*JB *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131644September 26, 2018
ENGINE, POWER TRAIN
MILEAGE 116,145. I WAS TRAVELING ON THE HIGHWAY COMING DOWN A STEEP GRADE GOING STRAIGHT. IN THE FAST LANE I WAS GOING 75MPH AND THEN RAPIDILY EXCELERATED TO 82MPH ( THE RPMS JUMPED TO THE 6/7 RANGE). THE ENGINE COMPLETE STOPPED. THE CHECK ENGINE LIGHT, OIL LIGHT, POWER STEERING AND BATTERY LIGHT ALL CAME ON. I LOST ALL POWER STEERING AND RAPIDLY BEGAN TO SLOW DOWN. WENT FROM 80 TO 50 IN A MATTER OF 10 SECONDS. I WAS ALMOST CRUSHED BY A SEMI TRUCK AS I DESPERATELY TRIED TO MOVE THE CAR TO THE SHOULDER LANE. THE CAR WAS BARLEY ABLE TO COAST AND IT WAS A STRUGGLE TO MANEUVER THE VEHICLE OFF THE HIGHWAY. I PUT THE CAR IN PARK AND SAT WAITING FOR A TOW TRUCK FOR 30 MINUTES - I TOOK A PHOTO OF THE WARNING LIGHTS THAT REMAINED ON. TOWING COMPANY CHECKED ALL FLUIDS , GAS, ALTERNATOR, BATTERY, BELTS AND ALL WERE IN WORKING CONDITION. THERE WAS NO INDICATION WHY THIS HAPPENED. THE VEHICLE STARTED BACK UP AND ALL WARNING LIGHTS WENT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131126September 25, 2018
EXTERIOR LIGHTING
A LITTLE AFTER 100,000 MILES, THE LOW BEAM LIGHTS CONTINUOUSLY WENT OUT. THERE WAS NO RHYME OR REASON. I SIMPLY BOUGHT MORE LIGHTS AND REPLACED THEM UNTIL ONE DAY I FOUND THE DRIVER SIDE CONNECTOR HAD MELTED. I WAS ABLE TO BUY A NEW HARNESS AND HAVE IT WIRED IN. THEN, ABOUT A YEAR LATER, THE PASSENGER SIDE CONNECTOR LOOKS LIKE IT IS STARTING TO COME APART, WITH THE LOW BEAM LIGHT FAILING ABOUT 50% OF THE TIME NOW - SO I ASSUME THAT THIS ONE IS ALSO ON THE WAY TO MELTING AS IT IS FOLLOWING THE SAME MANNERS AS THE DRIVER SIDE HAD PRIOR TO MELTING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11131539September 25, 2018
UNKNOWN OR OTHER
SUNROOF RANDOMLY EXPLODED WHILE DRIVING. JUST THE FRONT PORTION THAT OPENS UP HAS COMPLETELY SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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