Kia Sorento Complaints

10,397 consumer complaints on file.

#11195882April 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE WAS CONSUMING TOO MUCH OIL (TWO QUARTS EVERY 500 MILES). THE CONTACT STATED THAT THE DEALER (H&H KIA, 4040 S 84TH ST, OMAHA, NE 68127, (402) 331-9100) HAS HAD THE VEHICLE SINCE JANUARY OF 2019, ATTEMPTING TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER STATED THAT THEY WERE UNSURE WHEN NEW ENGINES WOULD BE PRODUCED. THE CONTACT HAS HAD A LOANER VEHICLE FOR THE PAST THREE MONTHS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195665April 11, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
NO NOTIFICATION OF THE FOLLOWING RECALL: MANUFACTURER RECALL NUMBERSC124 NHTSA RECALL NUMBER15V626 RECALL STATUSRECALL INCOMPLETE SUMMARY KIA MOTORS AMERICA IS RECALLING CERTAIN MODEL YEAR 2011-2013 KIA SORENTO VEHICLES MANUFACTURED OCTOBER 19, 2009 TO JANUARY 31, 2013. IN THE AFFECTED VEHICLES, IF EXCESSIVE FORCE IS APPLIED TO THE GEAR SHIFT LEVER, THE BRAKE-SHIFT INTERLOCK MECHANISM MAY CHIP OR CRACK ALLOWING THE TRANSMISSION BEING ABLE TO BE SHIFTED OUT OF "PARK" WITHOUT THE BRAKES BEING DEPRESSED. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NUMBER 114, "THEFT PROTECTION."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195514April 10, 2019
UNKNOWN OR OTHER
BACKUP CAMERA MALFUNCTION. LINES SHOW UP ON SCREEN BUT VISUAL IS BLACK. THIS ISSUE IS MENTIONED ON MANY KIA FORUMS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194841April 9, 2019
UNKNOWN OR OTHER
PASSENGER DOOR FRONT AND REAR DO NOT OPEN FROM THE OUTSIDE. A VERY LARGE KNOWN ISSUE FROM KIA SORENTOS, MAINLY 2011 THAT KIA WANTS ME TO PAY 668.00 PER DOOR FOR A 1.50 PIECE. THIS ISSUE IN MY MIND IS A SAFETY ISSUE BUT THEY DO NOT AGREE. I HAVE A FEAR ALL 4 OF DOORS MAY HAVE THIS ISSUE AT SOME TIME. CLEARLY AFTER LOOKING AT GOOGLE THIS IS A KNOWN ISSUE. THE SERVICE MANAGER TOLD ME THE SAME. HE SAID HE HAS FIXED HUNDREDS OF THESE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194850April 9, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, SUSPENSION
MY KIA SORENTO 2011. MY PROBLEM IS THAT MY CAR STARTED ACTING DIFFERENT. EVERY TIME I TURN IT MAKES A NOISE. I GOT THE BALL JOINT DONE. THE RIGHT SITE. ALSO I GOT THE STRUT DONE . I WAS TOLD THAT I NEED NEW STRUT AGAIN. .WENT I DRIVE IT SOUND LIKE IF THE CAR GONNA FALL APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195049April 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN INTERNAL OIL CONSUMPTION FAILURE THAT CAUSED THE OIL TO CONSTANTLY HAVE TO BE REFILLED IN THE VEHICLE. AN OIL CONSUMPTION TEST WAS PROVIDED BY BENSON KIA OF SPARTANBURG (1100 N PINE ST, SPARTANBURG, SC 29303, (864) 585-3611) AND IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE RADIATOR. AFTER THE OIL CONSUMPTION TEST WAS RENDERED, THE OIL LEAKED UNDER THE VEHICLE. THE DEALER AND MANUFACTURER REFUSED TO COMPLY WITH AN EXTENDED WARRANTY CAMPAIGN FOR THE ENGINE ASSEMBLY AND OIL CONSUMPTION FAILURES DUE TO THE VEHICLE'S MAINTENANCE RECORD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194547April 8, 2019
UNKNOWN OR OTHER
COMPUTER NEEDS TO CONSTANTLY BE RESET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194556April 8, 2019
ENGINE
ON COLD START UP, CAR EXPELS GRAYISH-BLUE SMOKE. HAS A STRONG RATTLE, LIKE BEARINGS RATTLING, THEN SUBSIDES ONCE ENGINE IS WARM. CAR DOES NOT LEAK OIL, HAS HAD ROUTINE MAINTENANCE. HAS NEVER OVER-HEATED. FOUND RECALL # SC147 WHICH APPEARS TO DETAIL BEARING ISSUE BUT IS NOT LISTED AS A RECALL FOR MY VIN#. FEAR OF FIRE OR ENGINE SEIZING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194718April 8, 2019
POWER TRAIN, UNKNOWN OR OTHER
CAR STALLS AND JERKS WHEN DRIVING.WHEN PLACING IN DRIVE IT TAKES OFF VERY SLOW AND UNDER POWER.WHILE DRIVING THE CAR CHANGED GEARS ON ITS OWN EVEN JERKING HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194818April 8, 2019
ELECTRICAL SYSTEM
BACKUP CAMERA STOPPED WORKING AND TRUNK WILL NOT OPEN WITH WHEN YOU HIT THE HANDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194416April 7, 2019
ENGINE
WHILE DRIVING ON THE HIGHWAY AND ATTEMPTING TO ACCELERATE, THE ENGINE LIGHT CAME ON, THE CAR SLOWED AND WOULD NOT ACCELERATE. WITHIN 400 FEET, THE ENGINE COMPLETELY STOPPED AND THE CAR WOULD NOT START AGAIN. I HAD IT TOWED TO THE MECHANIC WHO SAID THE ENGINE 'SEIZED' AND WOULD NEED REPLACEMENT. THERE WERE NO PRIOR WARNINGS OF PROBLEMS AND THE OIL WAS CHANGED REGULARLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194067April 5, 2019
ENGINE, VEHICLE SPEED CONTROL
TAKATA RECALL 1 MONTH AGO I PICKED MY SON UP FROM SCHOOL...AS I WAS PULLING OUT OF THE PARKING LOT I WAS UNABLE TO ACCELERATE BY PUSHING THE GAS PEDAL. I COASTED HOME GOING 8 MILES PER HOUR. I TURNED THE VEHICLE OFF AND LET IT SIT FOR 2 DAYS. WHEN I GOT BACK IN IT EVERYTHING WAS WORKING FINE. 2 WEEKS LATER I WENT TO HAVE MY OIL CHANGED AND WAS TOLD THERE WERE METAL SHAVINGS IN MY OIL FILTER, THERE WERE 2 INCHES OF SLUDGE AND THE OIL WAS BLACK. I KEEP MY VEHICLE SERVICED REGULARLY BECAUSE I COMMUTE TO WORK. THEY CHANGED MY OIL AND I LEFT. 10 MINUTES LATER I WAS ON THE SIDE OF THE ROAD. I WAS DRIVING TO THE STORE AND AGAIN I COULDN'T PUSH THE GAS PEDAL TO ACCELERATE AND A KNOCKING SOUND APPEARED. AS I TRIED TO PULL TO THE SIDE OF THE ROAD I LOOK IN MY REAR VIEW MIRROR TO SEE A WHITE CLOUD OF SMOKE COMING FROM MY CAR. SO THICK I COULDN'T SEE BEHIND ME. I COASTED INTO A PARKING LOT AND AT THIS POINT I HAD NO CONTROL OF THE STEERING, GAS PEDAL, OR BREAKS. I FINALLY ROLLED TO A STOP OUTNIT IN PARK AND GOT OUT OF MY CAR. EVERY DROP OF OIL THEY HAD PUT IN MY CAR WAS ON THE PAVEMENT. I CALLED A TOW TRUCK AND WE FOUND A HUGE HOLE IN THE OIL PAN WHERE MY ENGINE HAD APPARENTLY THROWN A ROD. THERE ARE 6 RECALLS ON THE YEAR MAKE AND MODEL OF MY CAR BUT NOT SPECIFICALLY ON MY VIN. EVERYTHING THAT HAS GONE WRONG INVOLVES THOSE RECALLS AND KIA ISN'T OWNING UP TO IT. MY BROTHER WORKS FOR TRUE CAR AND RAN A REPORT FINDING THAT THERE ARE RECALLS ON MY VEHICLE BUT KIA IS SAYING IT IS INACCURATE. I HAVE THE REPORT IN MY POSSESSION AND THEY WOULDN'T ALLOW ME TO SEND IT TO THEM FOR PROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194101April 5, 2019
ENGINE
WE WERE DRIVING ON THE HIGHWAY WHEN WE NOTICED THE TEMPERATURE GAUGE GOING UP. WE STOPPED AT A SHOP AND GOT IT LOOKED AT AND THEY REPLACED THE THERMOSTAT AND FLUSHED THE RADIATOR. ON THE HIGHWAY ON THE WAY HOME WE NOTICED THE TEMPERATURE GAUGE GOING BACK UP AND PULLED OVER. WE HAD IT TOWED HOME. WE AGAIN MADE THE REPAIRS AND THEN TOOK IT TO THE KIA DEALERSHIP FOR THEM TO LOOK IT OVER AND HAVE ANY NECESSARY REPAIRS DONE AND PAID BY THE WARRANTY WE HAVE ON THE SORRENTO. THE DEALERSHIP HOOKED UP THE VEHICLE TO CHECK THE FREE STREAM DATA FAULT CODES BUT NON WERE PRESENT. OUR SORRENTO GOT HOT ENOUGH TO WARP THE ENGINE HEADS AND REQUIRE A NEW ENGINE BUT NEVER ONCE DID IT TRIP A CODE/WARNING LIGHT ON THE DASH. IF IT HADN'T BEEN FOR US NOTICING THE TEMPERATURE GAUGE GOING UP WE WOULD HAVE HAD NO WARNING THAT OUR CAR WAS OVERHEATED TO THE POINT THE RADIATOR BOILED OVER AND WARPED THE ENGINE HEADS. WHY WASN'T ANY WARNING LIGHT SUCH AS CHECK ENGINE LIGHT OR ANYTHING SIGNALED TO COME ON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194131April 5, 2019
ENGINE
ENGINE SHUT OFF WHILE CAR MOVING. NO INDICATION NO LIGHTS ACROSS DASH AND LOST ALL POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194168April 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE STALLED WHILE MAKING A LEFT TURN. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE JERKED AND THEN OPERATED NORMALLY. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE VEHICLE WAS TAKEN TO KIA COUNTRY OF SAVANNAH (1 PARK OF COMMERCE BLVD, SAVANNAH, GA 31405, (912) 629-4906) FOR AN UNKNOWN RECALL REPAIR CONCERNING THE ENGINE NOT CYCLING THE OIL THROUGH PROPERLY. THE VEHICLE STALLED AGAIN AND LOST POWER WHILE ATTEMPTING A TURN AGAIN. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO A DEALER. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193767April 4, 2019
STRUCTURE:BODY
CAN NOT OPEN THE REAR PASSENGER SIDE DOOR FROM THE OUTSIDE. I HAD THE SAME ISSUE LAST YEAR WITH THE FRONT DRIVER SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193573April 3, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY VEHICLE HAS CONTINUOUSLY MELTED WIRING HARNESS AFTER WIRING HARNESS THAT RUN MY HEADLIGHTS. NOT SURE IF THIS HAPPENS WHILE IN MOTION OR STATIONARY, I JUST NOTICE IT WHEN I AM DOWN TO ONE HEADLIGHT. THIS HAS BECOME VERY DANGEROUS BECAUSE I CONSTANTLY HAVE TO DRIVE IN THE DARK WITH ONE HEADLIGHT. ALSO IT REALLY SCARES ME THAT MY VEHICLE IS MELTING WIRES THAT CONNECT TO OTHER WIRES THAT COULD EASILY CAUSE A FIRE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193642April 3, 2019
AIR BAGS, SUSPENSION
THE AIR BAG LIGHT CAME ON YESTERDAY...AND SUSPENSION WHILE DRYING TRIALS YOU OVER IN LEFT LANE IF YOU HIT A BUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193381April 2, 2019
ENGINE
ON 27 MARCH 2019 I PARKED MY 2013 KIA SORENTO AT THE POST OFFICE. WHEN I RETURNED, THE CAR WOULD NOT START. I CALLED AAA WHO TESTED THE BATTERY AND FOUND IT OK. THE DRIVER SUGGESTED IT WAS THE STARTER. I HAD TO CAR TOWED TO MY REGULAR MECHANIC AS THAT IS WHERE I BUY TIRES AND FIGURED I WOULD HAVE THE TIRES ROTATED AT THE SAME TIME. THIS PLACE TRIED A STARTER AND THAT DID NOT SOLVE THE PROBLEM. THE NEXT DAY THEY TRIED TWO ADDITIONAL STARTERS BEFORE DETERMINING THAT MY ENGINE HAD SEIZED. PLEASE NOTE THAT I HAVE 79,112 MILES ON THIS VEHICLE AND HAVE MAINTAINED IT PROPERLY. I HAVE ALL MY SERVICE RECORDS. ULTIMATELY I HAD TO HAVE THE CAR TOWED (AT MY EXPENSE) TO THE DEALERSHIP. AFTER NOT HEARING FROM THE DEALERSHIP FOR 2 DAYS, I CALLED THEM. THEY SAID THEY DID NOT KNOW ANYTHING. I THEN CALLED KIA CUSTOMER SERVICE AND OBTAINED A "CASE NUMBER" WHICH IS 13103094. NO ONE AT THE DEALERSHIP WILL TELL ME ANYTHING ABOUT THE STATUS OF MY CAR AND WHEN I CALL CUSTOMER SERVICE I AM TOLD THAT I HAVE TO WAIT A MINIMUM OF 4 WORKING DAYS. IN THE MEANTIME I MUST TRAVEL BY UBER WHICH IS GETTING QUITE EXPENSIVE. I READ AN ARTICLE IN FORBES ABOUT A RECALL IN 2017 ABOUT THIS SAME SITUATION, BUT APPARENTLY IN A DIFFERENT ENGINE. I AM APPALLED THAT THIS SHOULD HAPPEN IN AN ENGINE WITH SO FEW MILES. I DO NOT KNOW WHAT RECOURSE I HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193448April 2, 2019
POWER TRAIN
MY VEHICLE HAD TERMERS, ENGINE LIGHT CAME ON DEALER TELLS ME IT IS THE TRANSMISSION. WE PAID NOT INCLUDING TAX 16,400,WE BOUGHT THE CAR FROM A KIA DEALER.I AM SURE THEY HAVE AN ISSUE WITH THIS VEHICLE. A TRANSMISSION COMPANY SAID THEY HAVE A PROBLEM. PLEASE HELP. THE DEALER WAS FUCCILLO KIA OF CLAY NY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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