Kia Sorento Complaints

654 consumer complaints on file.

#11480490August 22, 2022
POWER TRAIN
Car fails to shift gears. Will not allow to switch to manual and get stuck in first gear. Car has less than 12,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480328August 20, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Vehicle went into limp mode suddenly while driving on the road and would only go 10 mph. We were able to pull vehicle aside and within a minute the car would not move. Check engine light came on with a warning message to pull vehicle to the side of the road. We were able to drive the vehicle home 7 miles after waiting about 1 hour after the issue and the next day drove it to the dealership. Car has been at dealership since 8/8/22 and service advisor and Kia engineer have yet to figure out what went wrong. We have no eta as of today when we will get car back. This issue is concerning as the vehicle came to a complete stop with traffic around us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479827August 17, 2022
VEHICLE SPEED CONTROL
The contact owns a 2022 Kia Sorento. The contact stated that their vehicle was parked in their driveway with the vehicle off and unattended, an hour later the vehicle rolled away and crashed into a neighbor’s fence. The vehicle came to a stop in the neighbor's ditch. No warning lights were illuminated. There was damage to the neighbor's fence as a result of the crash. The vehicle was towed to the dealer where they rejected to diagnose the vehicle until the cosmetic repairs were completed. The vehicle was not diagnosed or repaired. The contact mentioned that in order to prevent another roll away when parking he utilizes rocks under the tires and activates the emergency brakes. The manufacturer was made aware of the failure. The approximate failure mileage was 15,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11478896August 11, 2022
POWER TRAIN
On my way to the grocery store less than a mile from my home an alarm and dash alert popped up "SAFELY STOP IMMEDIATELY." The vehicle was stuck in first gear and the rpms revved up. Almost immediately I lost power and it was stuck in neutral even though it was in drive. Then the engine shut down. When I restarted it I could not move. This is extremely dangerous and should never happen. The vehicle has 17,802 miles on it and now my wife and I are afraid to drive it. After sitting for about 20 minutes I was able to start it and return home. It has not moved since. We called the dealer and they were backed up for over a month on service. This is a new vehicle? Upon investigating this issue I found just on one website over 43 reports of the same incident. One person said that a dealership has an entire row of these vehicles with the same problem and transmissions are on backorder. It's been 3 days and still waiting for a reply from my local dealer. This is not safe!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478385August 9, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN
1) Automatic Braking: Twice, Car has auto braked in the middle of a 4-way intersection when a car was stopping at the light. Car has auto braked in the middle of the 3rd lane (fast lane) on the highway during rain. Car has auto braked multiple times when reversing out of a parking spot. In one of those incidents, I have to drive forward in order for the car to move; turning it off and on does not reset the vehicle. The auto-braking while driving especially on the highway causing rapid decceleration could result in another vehicle rear-ending me. 2) MANY transmission issues: jerky transmission, car moving backwards while in drive (usually uphill, doesn't have to be steep), car stalling in park or when going up steep hills, traction control kicking on and engine downshifting (even though the roads were dry).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478279August 8, 2022
POWER TRAIN
CODE P1C2D03 POSSIBLE CONDITION WITH TRANSMISSION CONTROL SYSTEM. Kia Red Engine displays on dashboard,as the transmission disengages and will not engage in Drive or Reverse.Transmision locked up on highway and engine revved up to 5800 rpm's.Kia started to smoke and AAA towing needed to be called.The Kia sits at Dealership with another Kia Sorento brought in a week earlier with same problem.Kia Engineers are evaluating the problem since it's 2022 with 2017 miles and this is the first year with a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478217August 8, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I have owned this vehicle for about 1 yr & 7 months now. it's been great but all of a sudden last Friday, the dashboard started producing an engine overheat warning with an alarm sound when I was driving under normal conditions. So then I pulled out of the highway and went to the nearest parking lot, and checked the engine. The coolant color was normal & max level. no sign of leaking. Then we resumed driving and nothing happened. later on the way back home... the same thing happened. The alarm sounded for a while and the temperature indicator reached red at the max level then it went away. it was already too late for us to reach out to either dealership or KIA, so I was going to get in touch later. The next day afternoon, I got a diagnostic appointment for the coming Wednesday with the nearest KIA dealership and went out to take care of a few other stuff. The alarm sound with the temperature gauge reaching the red max level happened again after merging into the highway, and it went off after a while. This occurrence has happened 3 times already and I'm a bit worried that it may happen again and something else may happen even though the engine and other fluid levels were fine based on the visual inspection. Not sure if this is fixable...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477630August 4, 2022
UNKNOWN OR OTHER
My 2021 Kia Sorento with 15,500 miles suddenly displayed a “stop safely immediately” warning with no other lights or indicators as to an issue. My husband and I were trying to find a safe place to stop when the vehicle suddenly stopped accelerating and would not shift out of first gear and the RPMs increased to over 5000. We then lost all drivability in the middle of the road and couldn’t move at all. The dealership said a sensor was dirty and “cleaned it” and sent us on our way. Less than a week later, with my four year old daughter in the car with me, the same thing happened again but the “stop safely immediately” warning displayed briefly, disappeared, and then the car again lost all drivability in the middle of a busy highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477473August 3, 2022
POWER TRAIN
Vehicle randomly losses power when trying to accelerate from a stop. This creates a risk of being rear ended or struck while attempting to merge into traffic. Power loss is 100%. May last from a couple seconds to several minutes. No warning lights come on. The vehicle is currently at the dealership awaiting diagnosis which I was told could take several weeks due to a “backlog of vehicles awaiting repair and a shortage of repair technicians”. Dealer refused to offer a loaner car and Kia will not provide a loaner or rental vehicle until the car is diagnosed by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477136August 2, 2022
POWER TRAIN
Vehicle randomly looses power to the wheels while driving vehicle. This has occurred while in drive and reverse. Engine check light is lit (not blinking) and message appears on instrument panel of "Stop Safely Immediately" at time of occurrence. This first started on 7/4/2022. This occurred while in heavy traffic which put myself in a dangerous position as it did for other drivers around me. Vehicle is at the dealer service department for the third time. They are having difficulty recreating the issue. On first visit technician found history code P1C2D03 described as "Incorrect Gear Ratio". Transmission software was updated, I picked up car on 7/7/2022 and did not make the 4 mile trip home before it occurred again. The last occurrence was on 7/27/2022. Problem occurred while backing out of driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476723July 30, 2022
FUEL/PROPULSION SYSTEM
Hello Sir / Madam, I bought this used 2021 Kia Sorento with Vin Number [XXX]. Greenway Kia Orlando, Has Verified with me and given me a print out saying This Recall has been repaired successfully by them in March of 2022 before they sold it to me. They even said that Documents have been submitted to NHTSA and NHTSA is not updating in to their system Since 3 months. Can you please help me on this subject. Recall has been repaired and I have the repaired invoices and proofs that they provided to me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476205July 27, 2022
POWER TRAIN
Vehicle slams into gears, jerks forward when accelerating, hesitates a long time when reversing then changing to drive(extremely dangerous), and when in park and not turned off yet it surges or revs slightly and you can feel it trying to go forward. At first these things were rare but then became occasional and now after a year they have become constant. Dealership says I need a new transmission and they may have my car for two months or more! Have also had a dead battery twice already with nothing left on or plugged in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474272July 16, 2022
POWER TRAIN
Transmission failure—car stopped driving mid-drive. Thankfully I was driving on a suburban street at low speeds, but it could have been dangerous in another circumstance. The car was towed to a Kia dealership and they claimed it was fixed after a week, however they could not successfully start the car when I went to pick it up and I had to leave it at the dealership. Additionally, the paperwork I was given that detailed the service did not match the records the service department had. After several weeks and despite attempts to contact them, I have received no updates. The check engine light came on after the initial failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473500July 12, 2022
POWER TRAIN, ENGINE
Vehicle stuck in high RPM until I parked and restarted vehicle. Additionally continues to rock back and forth while parked and jumps forward significantly upon braking and acceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473228July 10, 2022
POWER TRAIN
Transmission started slipping after 25,000 miles, very scary in traffic. Got home and transmission completely failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473122July 9, 2022
STRUCTURE:BODY
Fuel tank door won't open. It supposedly locks and unlocks with the doors but it gets stuck locked, couldn't get fuel. Had to find something like a coat hanger to stick in and jimmy it open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473119July 9, 2022
POWER TRAIN
Wet clutch went out causing the car to stall and stutter, that has been replaced and now it is struggling to shift into 2nd gear. Jerry shifting and high rpms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471967July 1, 2022
ENGINE
On 06/29/2022 brand new vehicle with 775 miles had a transmission failure warning appear on the dashboard. "Transmission system error! Check transmission oil immediately!" vehicle became sluggish and had to turn on hazards to crawl it back home. Brought to local dealership and they could not see any error codes or replicate the problem and gave us back the vehicle. On 07/01/2022 with 865 miles the error message re-appeared with engine performing sluggishly - turned on hazards drove it into dealership so they can see and try to identify problem. After researching online, several Kia Sorrento's are encountering the same error and transmission failures with less than 2,000 miles. Kia is failing to identify and remedy the issue nationally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471673June 30, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
My vehicle has only 8,672 miles and the vehicle brake rotors are warped and shake violently from normal driving. I seen other complaints online with the same issue saying the vehicle has a undersized brake system that produces a lot of heat. Also I have had a issue where I would be coming to a stop slowly and the brake pedal feels like it grinds or makes a crunch noise, also I have had twice where I get a message on my dashboard saying “check ESC” I’ve called dealer and they told me I can drop off vehicle to get it looked at but if the warning lights or messages don’t stay on then for me to come back when they are on constantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470966June 25, 2022
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
Car jumps when going into reverse, going into a stop and coming off a stop. Hesitates off of stops. Feels like it goes into neutral when going around bends. When I’m park, it rocks back and forth and rpm’s go down. It’s been happening since I bought the car a year ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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