Kia Sorento Complaints

10,397 consumer complaints on file.

#11420949June 15, 2021
ENGINE
When I first bought my Kia Sorento my car died on me in 2013 in the middle of the freeway while I was pregnant. The car completely shutoff on the freeway. I was able to restart the vehicle after several attempts. I took it to the dealer and they could not find anything wrong. Two years later, the engine shut off on me again, this time with my child, husband and mother in the car, I again was pregnant at this time. I took it to the dealership again, and they were unable to find any codes on it. 5 years later, my vehicle died on me three times in one weekend. Again, with my two children and husband in the car. It has now been at a shop for over a week, and they have not been able to find any codes. My safety and my families safety at all times was put at high risk due to majority of the instances of my Kia Sorento engine shutting off was on the free way. No warning lights appear on the dash before the vehicle shuts off and once the vehicle turns on, there are no warning lights that appear/stay on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421036June 15, 2021
ENGINE
The contact owns a 2013 Kia Sorento. The contact stated while driving the vehicle at various speeds, the vehicle loss motive power without warning. The contact coasted the vehicle to the side of the roadway and would be able to restart the vehicle a few minutes after failure. The dealer was notified of the failure and the contact was informed that the Vin was not under recall. The manufacturer was also notified of the failure and the contact was referred to a local dealer for further assistance. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420836June 14, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Engine suddenly lost power while on 125 mile road trip. Tachometer flat lined at 60 mph and speed and engine power rapidly decreased ( as if in creeper mode) and I was not able to accelerate above the 20 mph , enough to get to the shoulder. I was towed to the Kia dealership and after a day the couldn't replicate the problem as the vehicle returned to it's proper operational mode. This happened again 3 weeks later at 80mph in the center lane under cruise control with the same issues, sudden loss of power, inability to accelerate and no tachometer reading yet still running at idle. This time I pulled into a gas station and took the battery cable off for 5 minutes then replaced it. The vehicle became fully operational and I drove another 125 miles home. I bare was able to get over as I couldn't accelerate the vehicle and had to creep up the exit ramp. This being extra hazardous as it was nightfall and both times I had my 2 year old grandson with me. If I was in the left lane I would not have been able to make it across the highway and possibly would have caused a major back up putting myself, grandson and the other drivers on the road at risk of a collision...There are many blogs in line with Kia owners reporting this same problem and with no resolution if the dealerships can't replicate the problem while they have the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420865June 14, 2021
ENGINE, ELECTRICAL SYSTEM
Car will shut off randomly while driving. Usually slowing down or speeding up in the 0 to 30 mph zone. Does not show any codes for KIA or my mechanic to read. Car will not restart for about 20 seconds. Car will slow down and loose all RPM's of it doesn't shut all the way off and will only run 20mph until I can get off the road and restart it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420869June 14, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, ENGINE
I have complained since 2020 about the noise in the rear area, this started when the right rear light was rewired. I can't pinpoint what triggers the noise to start, sometimes it happens when the SUV is off ,and idling and driving but not consistently. I left with an unresolved issue. I went to the dealership today( 05/14/2021) @ 11:00 @ Greenway Kia West 3407 West Colonial Drive Orlando Florida 32808, to complain that my oil is running completely out of the engine and I was told all the fees I will have to pay in order to check this problem, I didn't say I had a leak or noise but disappearing. This is a manufacturers issues , and the warranty should cover. I told them my windshield is bubbling at the top and maybe separating , and still again all I heard was fees , I purchased a Kia Sorrento based on the good warranty and the place I felt very safe. I am very very disappointed in the dealership and my safety is at risk and I hope nothing happens before something happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420916June 14, 2021
ENGINE
In late Feb. 2021 my check engine light came on, as well as my UVO system telling me there was something wrong with my emission's control systems. I immediately stopped & had the code read. P0447 Evaporative Emission system-Vent Control Circuit Open. My husband researched & found there was a wire broken, it was fixed. The check engine light went out for approximately 2 days & in early March, same thing, check engine light, stopped & check the code reading, yep same exact issue. We completed a full tune up on the vehicle, new wires, plugs, everything, fluids. Check engine light went out again & once again 2 days later yep same exact issue as well as it indicating the timing cam sensor was bad. With this new code, I made an appointment to take it to the dealership. 3/28/21 my appt date. Took the vehicle in, was told they would send a video of the inspection (which they did not)via text & they would complete the software update for the knock sensor. When they were done, they came out stating there was slug in my engine & it needed a new engine. They wanted all my oil change records & said they would try to get Kia to pay for it. They charged me 150 for the diagnosis, of which they never showed us any pictures of slug from the engine, nor did they ever really say what was wrong. Now I am doing research & find there was a recall for 2.4L engines and they want to charge me to put in a new engine, when these are the ones that have issues. By the way, they us if we drive it the engine will blow up, well I don't have a choice but to drive a vehicle I am still paying on as I do work. It hasn't blown up yet! Is it possible they thought they had a dummy in their presence and found metal shavings & just didn't tell me. Also when the check engine light came on, it didn't change the driving, other than the vehicle has used about a Quart of oil a month, I have had no other issues. I just want my vehicle fixed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420922June 14, 2021
UNKNOWN OR OTHER
After engine replacement the car has a major loss of power that occurs intermittently. When accelerating the car will stutter and slow down I live In The mountains and there are a lot of blind corners that are safe to Navigate when the vehicle responds properly. I have almost been tboned by oncoming vehicles traveling at an excessive speed around those corners due to the loss of power the vehicle has suffered due to poor repairs and faulty engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420945June 14, 2021
STRUCTURE:BODY
My 2015 Kia Sorento's pearl white paint is now coming off in large chunks. My insurance company did review the claim I filed, however, they noted that this situation has been reported numerous times with the same pearl white paint. They did not cover my claim because they have determined this is a defect in the paint since there are so many other similar complaints. The integrity of my vehicle is compromised once large chunks of paint are coming off on a daily basis under normal sunny skies. If I have to drive through any type of rain or heavy winds even more paint starts to come off. The paint is coming off down to the bare metal and now exposed areas are starting to rust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420744June 13, 2021
ENGINE
As soon as I pulled it off the lot within a few months I had some stalling where it would only go 30 mph I was pushing down on the gas full blown and then all of a sudden it would jerk and then it would go again I took it to the dealership the first time in 2016 and I told him that and they said they couldn't help me there was nothing wrong with it so I said okay second time and did it I took it back there and said there's something wrong do some testing they did some testing nothing. I was doing 70 mph and it jerked on me it slowed all the way down to 30mph by it self a semi I just passed I ended up hitting the milepost marker went through four lanes of traffic that semi almost hit me and killed me $10,000 worth of damage to my car I told guys need to figure this out. Kia they said nothing was wrong with it I got the body damage fixed I had full coverage. I went in again and told them there's something wrong with this vehicle they said it was fine so then I drove it for about a year it kept stalling but then it caught on fire smoke started coming out of the engine compartment as I was driving and my gauges went crazy went all the way to hot so I pulled over . I jumped out another person pulled over that was coming the opposite way and yelled get away from the car just in case it blow up it was white smoke at first and then it started turning into black smoke it was burning something had to sit there for hours we called Kia told him to come get it engine had caught on fire. Kia then said theyre replacing engine they did the inspection at no time did they tell me there were any recalls. It took all that for them to finally help me. I bought a new car for a reason I spent over $32,000 for this reliable car I wouldn't take it on a trip it's unsafe my headlights go out all the time I'm sick of buying bulbs so I don't drive at night. I need a new vehicle I got one of the bad seeds kia had yet to say there in the wrong. I am still waiting for them to help 4 years now
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11420671June 12, 2021
UNKNOWN OR OTHER
I pulled into my driveway and the car shut off and I heard a pop, never had an issue before this. Upon getting out I noticed smoke and asked my neighbor to help me open the hood. Upon opening the hood we noticed a fire in the passenger side of the engine and called 911. The entire car was engulfed in flames within minutes of me getting out of the vehicle, luckily I made it out but what if I had not? I am mentally traumatized along with my family especially my young child. The car is sitting in my driveway still and it is a daily reminder of what happened. There is a recall SC186 on Kia Sorento year 2007-2009 that I was never informed about. Something needs to be done or I will be making sure this is a case that is handled in the court system.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420517June 11, 2021
UNKNOWN OR OTHER
I have replaced the drivers side low beam headlight three times and it is out again. I have replaced the passenger side low beam headlight two times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420544June 11, 2021
UNKNOWN OR OTHER
Head light low beams keep burning out on a frequent basis. have to replace couple times a year. have tried led lamps but no after market led lamps seem to fit correctly. have not found any suitable led lamps to use. Halogens continue to burn out. sometimes one light goes out and then will come back on. but always will eventually burn out before they should.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420591June 11, 2021
UNKNOWN OR OTHER
Paint of my 2016 is chipping off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420595June 11, 2021
UNKNOWN OR OTHER, STRUCTURE:BODY
I have a pearl white Kia Sorento and the paint is peeling and flaking badly in several areas. It is progressively getting worse and it makes the vehicle look terrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420510June 10, 2021
ENGINE
Miles on vehicle is at 130,000 miles and never missed an oil change however noticed at 125,000 miles that it has really started to burn oil. Took to the Kia dealership and they told me that I could be eligible for a free engine replacement and I needed to pay for a engine oil consumption test. Paid the amount and engine failed and I figured I'd go the the next necessary step for the replacement however they then told me it didn't cover oil consumption...Took vehicle to different shop and will cost me $4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420400June 10, 2021
STRUCTURE:BODY
paint started pealing in 2020 and progressed to many other areas including hatchback and roof
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420433June 10, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2011 Kia Sorento. The contact stated while driving 58 MPH, the vehicle shut-off with the engine and oil warning lights illuminated. The contact pulled off the road and had the vehicle towed to an independent mechanic. The mechanic informed her that the radiator was blown and that the engine needed to be replaced. The manufacturer was notified of the failure and informed her that since the software update was not performed on the vehicle, they could not assist her with the failure. The dealer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 93,407.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420441June 10, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I purchased a new 2016 KIA Sorento Tow Package that stated on the invoice it included a Mobius part number C6061 ADUS9 (Tow Hitch Harness) –Sorento. They part failed June 2019 and was reported to the KIA Kearny Mesa dealership. They initiated a request for the part and it was not received to date. The KIA Customer Care Irvine center said the vehicle was not listed as having the part and therefore I was not entitled to the KIA internal recall SC142. (Google search C6061 ADUS9) Their explanation was the VIN didn't include the Mobius part number C6061 ADUS9. I emailed a copy of the purchase invoice that showed otherwise. Please force KIA to update their build database to include purchased options. This is the second time I have submitted this Safety Recall. Consumer would like to provide an update complaint number 11390630 with 11420441. Essentially the PROBLEM is KIA customer service will not honor its INTERNAL RECALL SC142 with consumer's vehicle and suspect they won't honor others with the same issue. The sell their new vehicles in California without a Trailer Brake controller and defective CLASS III tow hitch harness. Mobius part is C6061 ADUS9 (Tow Hitch Harness) – Sorento
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420351June 9, 2021
ENGINE
Engine knocking when accelerating, leaking oil, sparks of fire almost caught fire,... no engine light came on. There’s a recall for Kia Sorento engine but only the 2.5 engine and not a 3.5 engine in which I have a 3.5 and it’s doing the same as the 3.5 engine... that’s terrifying
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420358June 9, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
The Sorento truck start off by self went I drive more the hour went I brake the truck sout off .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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