Kia Sorento Complaints

10,397 consumer complaints on file.

#11468411June 9, 2022
STRUCTURE:BODY
Paint is faulty and peeling rapidly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468440June 9, 2022
ENGINE
The contact owns a 2012 Kia Sorento. The contact stated while driving approximately 25 MPH, the vehicle lost motive power and stalled. The contact pulled over safely and restarted the vehicle. As the contact was restarting the vehicle there was a clicking noise. There was no warning light illuminated. The vehicle was towed to the local mechanic but no cause of failure was determined. The vehicle was towed back to the same mechanic who diagnosed the vehicle with a seized engine. The contact stated that the battery, check engine, and brake warning lights were illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468142June 8, 2022
STRUCTURE:BODY
I have a pearl white 2013 Kia Sorento and the paint keeps peeling off. I had the roof repaired and now it is on the top of the doors
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468158June 8, 2022
UNKNOWN OR OTHER
WHITE PEARL PAINT FINISH IS FLAKING OFF ON HOOD AND ALONG ROOF LINE AT WINDSHIELD. NO IMPACT OR ABRASION CAUSED THIS. FROM READING OTHER COMPLAINTS THIS APPEARS TO BE FROM INCOMPATIBLE PRIMER USED AT FACTORY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468175June 8, 2022
UNKNOWN OR OTHER
Paint Delamination. Based on my research, a lot of Kia Sorento White Pearl color owners are experiencing paint delamination in a specific location on both sides of the front glass, we are no exception.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468210June 8, 2022
UNKNOWN OR OTHER
My car has the Pearl White paint, it started peeling in 2021 and now is increasing. It mostly on the hood of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468276June 8, 2022
STRUCTURE:BODY
Paint peeling on roof and right front pillar.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467965June 7, 2022
STRUCTURE:BODY
I have a Pearl White 2014 Kia Sorrento that I bought used with approximately 50,000 miles from Rick Case Kia in Sunrise, Florida. It has 117,000 miles on it today and multiple parts of the paint that is peeling on the hood and roof. I noticed the first paint defect when I bought it, which was on the roof (This is where to largest peel is now). I didn't think too much about it because it was small. I have had lots of trouble with this vehicle like engine failure and wheel hub failure. Then at around 65,000 miles, I noticed that the roof paint had peeled more to be 2 to 3 inches in size. I then called Wallace Kia in Stuart, FL to request a covered repair and they told me that my paint warranty had expired. Since then the paint has continued to peel with exposed rusted metal with some paint defects to be the size of my hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468004June 7, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
My rear doors are locked and will only open from the inside. This is very frustrating and I believe very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468015June 7, 2022
ENGINE, ELECTRICAL SYSTEM
The inverter coolant refill light will illuminate at all times even with the system serviced. Kia has serviced the system but has no solution on how to stop the light. The light also blocks out any other warning that may happen on the dash. With the light illuminated while driving, it is impossible to determine if the system is empty to cause a fire or just a faulty light. The dealership has confirmed the faulty warning light. There are no computer codes associated with the warning light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468091June 7, 2022
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Airbag light stays on and the controls on steering wheel don't work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467910June 7, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
While driving at highway speed the vehicle lost power and all warning lights on the dash came on. Fortunately the traffic was light and I was able to get off the highway. It was early Sunday morning but if I had been in heavy traffic or construction it could have been much worse. The vehicle died and wouldn't start again. The vehicle repeated this 3 other times. It went to three separate dealerships for repair but none could find a problem. They saw all the codes for past problems but nothing was current so couldn't be diagnosed. Twice it wouldn't start in the morning. Once it died while idling. The dealership said the solution was to wait a few hours to see if it would reset. Kia was incapable of fixing the problem or even helping with my expenses. The car was only a few weeks old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467713June 6, 2022
STRUCTURE:BODY
Paint is sliding off vehicle Pearle White drivers side, side window frame & top above window. I see many others have made complaints on those issues. Yes this vehicle is 8 years old, but is kept in a garage in the winter, I have never had a problem with other vehicles like this & have them beyond 10 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467721June 6, 2022
ENGINE
Vehicle cranked but didn't start after sitting for a few hours. Vehicle was towed to kia dealership. Dealer advised piston ring failed and engine lost compression. New engine was needed but was not covered by dealership nor the lifetime engine warranty. The repair cost almost 6000 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467732June 6, 2022
ENGINE
The one cylinder went before 100,000 miles…..wasn’t too much longer till the next cylinder went and she was done….going through putting a quart of oil in it every single day for over 6 months……JUNK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467757June 6, 2022
ENGINE
Driving and all power stopped and vehicle had to cruise on a busy route. Car going downhill was able to turn into a restaurant parking lot a few hundred yards away. Lucky to escape cars going past on on the other side in which I had no choice but to turn into. My mechanic looked over vehicle and determine engine seized. Vehicle being towed to dealership where it was purchased for their evaluation this Friday. No warning lights. Dealership is stating that there are no recalls, but we will be covered if the connecting rod is at fault. One of the recalls 17V224000 or Kia's SC147 states that this engine, which was manufactured between Aug 2010 and May 2014 (Feb 2012), may have bearing wear resulting in engine seizing. I will have to await the dealerships diagnosis to answer some of the above fully.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467744June 6, 2022
ENGINE
Suddenly, my vehicle Kia Sorento Ex AWD X-LINE lost power while exiting a NY Highway. I and my partner And possibly other drivers on the road could have been seriously injured if there were cars behind us. Possibly, we could have lost our lives if malfunction occured while driving on the Highway. Turned Engine Off, then turned it back on and the care moved ok. Few days later, I drove locally and Lost Power......keeping on pressing the gas pedal finally allowed the care to continue normally. This situation happened Two (2) times. The Vehicle was on the 'Smart' setting'. There was no warning lamps, messages or other symptoms. Dealer drove, checked and scanned car for Codes and reported None was found. I'm very concerned that my car would suddenly loose power while I'm on a highway. Reported incident to Kia Corporate Customer Service today (https://1stbestservice.com/submit-complaint/).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467676June 5, 2022
POWER TRAIN
While driving the car displayed a notice in the dash stating “stop safely immediately” . We stoped the car in on the edge of traffic. After we restarted the car we shifted into Drive but the transmission wouldn’t allow the car to move. The car had reduced RPMs and wouldn’t move in drive or reverse. Ultimately had to have it towed to a nearby dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467667June 5, 2022
POWER TRAIN
Transmission down shifts hard when coming to a stop or putting it in reverse. Car has been to the Kia dealership were we where told this normal. We had a expert look at the car and his diagnosis was there is something wrong with it. You can here the Transmission making a clunky sound when coming to the stop. People in parking lots have noticed this as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467295June 3, 2022
ENGINE
I was driving entering a highway accelerating and my car just died; the engine and oil light came on and there was no power. There were NO warning lights or indication that there was any problem. I managed to get over and off the busy highway by coasting and was in fear for my safety. Took the car to Kia dealership and was told after waiting for two weeks for the required diagnostic service. They told me there was internal engine damage due to a bearing failure. This is not covered by warranty unless I had the software upgrade that was available since 4/18. I never received that notification; I have received several other notifications, but not the one about the software upgrade. Now they state it's outside the warranty with zero coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento