Kia Sorento Complaints

10,397 consumer complaints on file.

#11502211January 17, 2023
ENGINE, VEHICLE SPEED CONTROL
More often than not I’m finding I have to add oil to the car. It gives no warning the oil is low, no light, no smoke. The car starts to run a little hard so we check the oil. Each time we check the oil is low and needs more. We have gotten oil changes on the recommended schedule. Yet the problem still persists. Also I notice at times when pushing the gas to accelerate it almost seems hard to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502228January 17, 2023
TIRES:TREAD/BELT
The contact owns a 2019 Kia Sorento equipped with Kumho Tires, Tire Line: Crugen Premium, Tire Size: 235/65/R17, DOT Number: (N/A). The contact stated that while driving approximately 35 MPH, the low tire pressure warning light illuminated. Upon inspecting the passenger’s and driver’s side rear tires, the contact noticed that the interior tread line had peeled and detached from the steel belt. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 30,845.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501932January 16, 2023
ENGINE, POWER TRAIN
Traveling out of town on the highway from Pennsylvania to Virginia in June 2022 and our 2019 Kia Sorrento started shaking at the steering wheel and lost complete power in the engine. I was unable to accelerate with busy highway traffice behind me. I barely made it to th shoulder of the road without being rear ended with my wife and two children in the car. The forst thing I check is engine oil and it was bone dry. We just had it serviced in May at Sipala Kia before we left for our trip. I limped to a small service station in Virginia where he plugged into it but was unale to diagnose. He has us towed to Charlie O'Baugh Kia for repairs. We had this Kia Sorrento to two of our local dealers, Sipala Kia of West Chester and Scott Kia of Springfield, PA for oil leak or oil consumption but both dealers kept telling me nothing wa wrong. In addition to regualar oil and filter change I continue to check the engine oil on a regualr basis where it seems to be buring engine oil at a higher than normal rate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502001January 16, 2023
AIR BAGS
2015 Kia Sorento - Airbag light came on. Mechanic diagnosed as a faulty clock spring assembly. Checked Carfax for recalls and nothing came up with his error code, however, there IS a recall for 2011-2015 Sorento Airbag Clock Spring Assembly. The same repair, but not coming up for my VIN #. Cost of repair is $$$$ out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502026January 16, 2023
ENGINE
Car has around 90,000 miles and is consuming excessive oil. Original Mechanic ran diagnostics and notes that the gaskets are deteriorating and metal shavings are present in the engine, which could cause it to seize. Check engine light has been on, and an error message from the auto diagnostic system came on saying there might be an engine problem. Car is now at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502041January 16, 2023
ENGINE
MY KIA HAS AN ENGINE ISSUE THAT INVOLVES OIL CONSUPMTION. I GET THE OIL CHANGED EVERY 5,OOO MILES AND IN THE LAST 4 OIL CHANGES IT HAS BEEN BOTED THAT THERE WAS NO OIL OR ABOUT 1/2 A QUART IN THE OIL PAN WHEN DRAINING. THIS MEANS THAT MY KIA IN ESSENTIALY BURNING 5 QUARTS OF OIL EVERY 5,000 MILES, WHICH IN MY OPINION IS FAR MORE THAN JUST A WORN ENGINE. HOWEVER, THE VEHICLE IS NOT LEAKING ANY OIL, I CONFIRMED THIS BY PARKING IN BOTH MY GARAGE AND DRIVEWAY TO TEST FOR OIL LEAKS AND I HAVE LOOKED UNDER THE VEHICLE AND HAD THE PEOPLE DOING MY OIL CHANGE CHECK AND NONE OF US CAN FIND ANY EVIDENCE OF A LEAK. WHEN THE ENGINE IS RUNNING THERE IN NO BLACK OR WHITE SMOKE SO I AM JUST NOT SURE WHERE THE OIL IS GOING. I HAVE CONTACTED THE KIA DEALERSHIP I BOUGHT THE VEHICLE FROM AND THEY BASICALLY TOLD ME THAT IS NOT THEIR PROBLEM AND THAT I CAN PAY ALL THIS MONEY TO HAVE IT DIAGNOSED. I KNOW THAT MY KIA SORENTO IS NOT HE ONLY ONE WITH THIS ISSUE, HOWEVER, KIA HAS STATED THAT EVEN THOUGH IT IS THE SAME ISSUE, SINCE IT HASN'T BECOME A RECALL INVOLVING MY PARTICULAR VIN IT IS NOT THIER PROBLEM. AND IT NEEDS TO BE FIXED BECASUE ONE OF THESE DAYS THE ENGINE IS GOING TO SIEZE WHILE I AM ON THE FREEWAY, OR SOMETHING LIKE THAT, AND POTENTALY CAUSE A MAJOR ACCIDENT THAT COULD RESULT IN DEATH. PLEASE LOOK INTO THIS FOR ME THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502042January 16, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The cruise control has been fixed once. It was not fixed. Same problem still happening. Sometimes it works, more than not it does not. Sometimes you can’t shut it off. They also have not come up with a fix for the new hitch recall problem that results in fires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501891January 15, 2023
EXTERIOR LIGHTING
Headlight Dim setting are so weak the vehicle over runs the lighting at speeds over 40 mph. Unsafe to drive vehicle on major highways, and on secondary roads where street lighting is sparse, or non existent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501892January 15, 2023
ELECTRICAL SYSTEM, STEERING
The steering wheel seems to get stuck with prolonged straightforward driving such as highway trips. When attempting to make slight correction in steering the steering wheel seems to stick requiring increased force to move the steering wheel which results in over correction. Power steering malfunction, it is available for inspection upon request. Potential steering problem resulting in crash. No. Problem described to dealer service center, no problems found upon routine service screening. No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501742January 14, 2023
ENGINE, ELECTRICAL SYSTEM
My vehicle was having trouble starting so I scanned it and found out it might be part of a recall. I called Kia recall department and they confirmed that there was a safety recall for my engine and to make an appointment with the dealership. I called the Longmont Kia Fowler dealership in November but they refuse to service the recall for mr in a timely manner. They said it would take 2 months to even do the diagnostic that was a safety concern. They said all Kia dealerships are busy with the recalls and I would just have to wait. I called Kia management back and told him my concerns and documented every call because I didn't know what to do and needed help but didn't have another vehicle. Kia just said keep on them and didn't tell me not to drive the vehicle or that my life could be in danger like it was. The engine caught on fire in December and I was put in considerable danger. It was towed to Kia Fowler Longmont and they have refused to service it or give me a rental car. First they never did the diagnostic and filed the wrong request for the incorrect recall and then tried to lie about it. Now they're on their third reason of why I don't qualify for the recall that kia already confirmed I am part of throuhout this ordeal sayin I didn't ask for it to be serviced before the damage was done, which was not true and I've records of them refusing to service it in a timely manner and make me wait 2 months which was dangerous. Now they're saying since I'm not the original owner I don't get the service and get it fixed as it is now $9,000 to fix the engine that caught on fire because they wouldn't do the safety recall in a timely manner when I asked. So now I'm out of a car,no rental car and $9,000 they are saying I owe for the the damage they caused. They put my life was in danger. I've done everything to comply with this recall and more. I kept in touch with Kia the whole time and beg them for help and they're being impossible and breaking the law
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501559January 13, 2023
ENGINE
The vehicle had 87000 miles. On two occasions the engine overheated , requiring a tow. After the 1st incident a local mechanic ran tests and thought the radiator cap needed replacing. It ran fine until a few weeks driving up a mt. pass it overheated again, leaving me stranded on a two lane hwy in 20 degree temps with no cell service. Had it towed to Reno ,nv kia dealership they said it had blown a head gasket and then a few weeks later said the entire engine would have to be replaced ( the threads to the cylinder were stripped). The original mechanic and lia dealership are the only ones to have looked at or inspected the vehicle. As soon as I noticed the temperature gauge at an elevated level, I immediately pulled over and turned off the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501565January 13, 2023
POWER TRAIN
Car started to make a knocking noise, however no lights on dash indicated anything was wrong. Checked oil and the oil was low, had to add 4 quarts of oil, checked for leaks and nothing was leaking. Two weeks later noticed the car was driving a little different, checked oil and had to add two more quarts of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501449January 12, 2023
TRAILER HITCHES
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501461January 12, 2023
EXTERIOR LIGHTING, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Kia Sorento. The contact stated that the exterior lights failed to operate as needed. There was no warning light illuminated. The contact stated that the headlamps and brake light bulbs had been changed approximately 2 - 3 times per year. Additionally, the horn failed to sound off while being depressed. The contact stated that the oil pressure warning light failed to illuminate to notify the contact that the oil level was low. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was jump started. The vehicle was started and there was an abnormal knocking sound coming from the engine with the check engine warning light illuminated. The vehicle was taken to the dealer and the contact was informed that there was no oil in the engine. The mechanic performed an oil change on the vehicle. The cause of the failure with the exterior lighting was not yet determined. The contact stated that the bulbs were replaced at Walmart. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501552January 12, 2023
ENGINE
My engine failed while driving at 65 mph. There were no warning signs: no check engine light, no low oil pressure, and the temperature gauge prior to failure looked normal. My car had been well-maintained with regular oil changes within the recommended intervals with synthetic oil. The engine failed at approximately 103k miles; there were no known issues prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500967January 10, 2023
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
My 2011 Kia Sorento caught fire while parked outside in parking lot overnight while I slept the police an fire department said my vin had two active recalls on it it started fire on its own without even being driven now I’m out of a car
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11501024January 10, 2023
ENGINE
Excessive motor oil consumption leading to a cylinder 2 misfire resulting in a new motor needing to be purchased. The car is less than 5 years old. I purchased the car in 2018 with 13,000 miles and preformed all regularly scheduled auto maintenance and all of KIA’s recalls and advised KIA on multiple occasions that there was excessive oil consumption. Driving down the highway the car began to shake uncontrollably and the check engine light illuminated. The car was pulled over at an auto zone where it was advised of the cylinder 2 misfire. The car was then towed immediately into the Greensboro KIA dearlership for formal diagnosis of the issue. At which point the dealership called and advised all tests were performed and this repair would require a new motor for a total of $11000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501040January 10, 2023
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving approximately 70 MPH, the vehicle lost motive power and stalled without warning. The contact was able to coast off the nearest exit onto the side of the roadway. The vehicle failed to accelerate and was towed to the dealer to be diagnosed. The contact was informed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501053January 10, 2023
ELECTRICAL SYSTEM:SOFTWARE
My Kia 2021 Hybrid EX has a message warning to "refill inverter coolant". Took it to dealer and they said it's a software issue, but no remedy is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501083January 10, 2023
STEERING
My steering becomes "sticky" at highway speeds. It causes you to constantly correct your steering. This started as a subtle thing. Gradually I noticed it is more and more difficult to keep my vehicle between the lines and it feels dangerous. Now, the problem is also occurring at lower speeds. In February 2022, I took it to the KIA dealer and had them check it out. They said everything was normal and the alignment checked out OK. I think there should be a recall for this issue. 2016 Sorento EX AWD, Current mileage is 61,000. Problem first noticed at 40,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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