Kia Cadenza Complaints

218 consumer complaints on file.

#11426005July 22, 2021
ELECTRICAL SYSTEM
This is about a recall not solved in timely manner by KIA Van Nuys Dealer and must include the Corporate Office since they were informed by me that the dealer did not respond to my inquiries after many attempts, from my side, in order to resolve the recall. The original letter from Kia Motor America, Inc. , Corporate Headquarters, 111 Peters Canyon Road, Irvine, CA 92606-1790, USA, was dated April 30, 2021, being received by me about 10 days after. I did call the dealer and got an appointment for 5/22/2021. That day the recall was not resolved since the part the dealer had was not for the Cadenza. I return a week later on 5/29/2021 and the recall could not be solved since they did not received the part. After that I waited for another 10 days before call the dealer to find out what was the status of the part. Someone at the customer service did let me know that the part had not been received yet by the dealer and I will be called as soon as they got the part. After a couple of weeks without knowing nothing I did call and left message. Nobody return my call/message neither by phone or email. After few days I did fill a complaint form at the Kia Corporate Headquarter Office website. Again after about 10 days someone did call me and let me know that that office will contact the Kia Van Nuys dealer and then this office will contact me back again. Until today -after a month- I did not receive any call/email from this Corporate Office as well. (?) Few days ago I contacted the Bureau of Automotive Repair and an agent contacted me by phone ([XXX]) after I received a letter from this office. He said that he will contact in person to the GM dealer. But he said that they can't do much since there's no law that can enforce them to resolve a customer service issue. (???) This is more than a CS issue, this is a safety issue where is a risk of fire. That's why I writing this. Hoping that NHTSA could help me in resolve this recall. Thank you. [XXX] . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418007May 21, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Kia Cadenza. The contact received notification of NHTSA campaign number 21V137000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417823May 19, 2021
ENGINE
THE CONTACT OWNS A 2016 KIA CADENZA. THE CONTACT STATED UPON STARTING THE VEHICLE, A LOUD RATTLING SOUND WAS COMING FROM THE ENGINE COMPARTMENT. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AND DIAGNOSED HOWEVER, THE MECHANIC STATED THERE WAS NOTHING TO REPAIR OR REPLACE. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,674.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417572May 18, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
2015 Kia Cadenza. Consumer writes in regard to illuminated ABS and ESC warning lights and broken coil springs. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417439May 17, 2021
SERVICE BRAKES
Power brake booster check valve has failed twice since purchasing the vehicle new. Shortly after purchase, within the first month, the brake booster would loose vacuum after as little as an hour after driving. It progressed to occasional hard pedal during braking after acceleration. The dealer replaced it under warranty. The same problem arrose last month, April 2021 at 61,000 miles. The dealer said it is no longer covered and they would charge a diagnostic fee and I would have to pay for parts and labor. This is a safety concern that based on internet searches is happening to others. The replacement Part # 591391C200 Brake Vacuum Hose Connector and is currently unavailable from Kia and I had to purchase it from Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416557May 14, 2021
STEERING
MDPS FLEXIBLE COUPLING FAILED. TURNING IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416147May 11, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2019 KIA CADENZA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V137000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AIRPORT KIA NAPLES (3325 WESTVIEW DR, NAPLES, FL 34104) WAS MADE AWARE OF THE ISSUE, AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE UNTIL AUGUST 8, 2021. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, AND INFORMED THE CONTACT TO GET A RENTAL VEHICLE SINCE THE PARTS WERE ON BACKORDER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406176April 3, 2021
SEAT BELTS
THE DRIVERS SIDE SEAT BELT QUIT ROLLING UP SO THEY WOULD NOT WORK IN A CRASH. DEALER NOTIFIED THREE WEEKS STILL NO PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402749March 13, 2021
ENGINE
ON COLD START THERE IS A CLICKING NOISE WHICH IS COMING FROM THE TIMING CHAIN TENSIONER. WHEN I LOOK IT UP IT TELLS ME THE YEARS THAT WERE AFFECTED WERE 2014-2016. EVEN THOUGH IT WAS SUCH A COMMON ISSUE WHY WAS THERE NO RECALL ON IT TO BE REPLACED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396016February 12, 2021
STRUCTURE:BODY
POP UP WIND SCREEN LOCATED AT FRONT OF PANORAMIC ROOF BECAME RUSTED THROUGH . FOR SOME REASON THE ENGINEERS CHOSE FERROUS MATERIAL THAT IS CONSTANTLY EXPOSED TO MOISTURE AND HIGH HUMIDITY AT ALL TIMES . THIS IS EXTREMELY DANGEROUS , AS THE WINDSCREEN IS SUBJECT TO VERY HIGH STRESS AT HIGHWAY SPEEDS . THIS CORROSION CAN CAUSE THE PART TO FAIL AND INTRUDED UPON THE CABIN OF THE VEHICLE INJURING OCCUPANTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394701February 4, 2021
UNKNOWN OR OTHER
MY WINDSHIELD IS EXTREMELY LOOSE, I CAN PUSH IT UP WITH MY HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389014January 20, 2021
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
PARKING BRAKE USED ON DECLINE TO PARK AT STORE PARKING LOT WHEN TRIED TO RELEASE TO MOVE FORWARD WOULD NOT ENGAGE. PER MANUAL RELEASED FOR A FEW YARDS THEN AUTOHOLD YELLOW WARNING LIGHT & ABS WARNING LIGHT CAME ON AFTER LOUD BRAKE NOISE & SMOKE BUT AUTO HOLD LOCKED BRAKES IMMEDIETLY UNABLE TO MOVE EVEN IF I WANTED TO. I HAVE BEEN CHECKING FOR RECALLS THERE IS ONE ON HYUNDAI & KIA THAT COULD BE SIMILAR BUT NOT ON THIS CAR HAD DEALR CHECK BRAKES 5500 MILES B4?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387674January 12, 2021
STEERING, SUSPENSION, WHEELS
BOUGHT A LEFT OVER 2017 KIA CADENZA IN JULY OF 18,WITHIN FIRST 10,000 MILES CAR STARTED SOUNDING LIKE A HELICOPTER,TOOK TO THE DEALERSHIP,THEY DROVE IT,THOUGHT MAYBE A WHEEL BEARING,REPLACED THAT,ROTATED TIRES TOLD ME TO DRIVE FOR AWHILE AND SEE IF THAT CHANGED IT,WENT BACK 3 WEEKS LATER SAYING NEED TO ROTATE TIRES THEN WENT BACK AGAIN AT 17500 MILES WITH SAME ISSUE,SERVICE ADVISOR ASKED ME HARSHLY 'WHERE HAVE YOU BEEN DRIVING THIS THING', I TELL ON THE HIGHWAY TO AND FROM WORK AND DAILY DRIVING,HE TELLS ME YOU KNOW YOU CAN TAKE THIS TO ANY OTHER DEALERSHIP, I SAY NO IT'S CALLED LOYALTY, I SPEAK WITH SERVICE MANAGER,HE DRIVES THE CAR REALIZING IT IS LOUD,HAS TIRES TAKEN OFF ANOTHER IDENTICAL CAR,SOUND GOES AWAY,HE TALKS TO KIA,THEY DECIDE TO GIVE ME NEW TIRES,THEY WERE INSTALLED CAR DRIVE FINE TILL ABOUT ANOTHER 12000 MILES AND NOISE CAME BACK,I WENT TO A DIFFERENT DEALERSHIP FOR A OIL CHANGE 2 TIMES AND THEY NEVER SAID ANYTHING ABOUT TIRES ON THEIR INSPECTION,DECIDED TO GO BACK TO ORIGINAL DEALERSHIP AND THEY TELL ME TIRES ARE FEATHERED AGAIN, I SAY HOW IS THAT POSSIBLE I HAVE NEVER HEARD OF A CAR GOING THROUGH 2 SETS OF TIRES IN 37000 MILES,THEY TELL ME IT'S OUT OF ALIGNMENT AGAIN, I HAVE NEVER HAD A CAR NEED ALIGNMENT BEFORE A 100000 MILES NOW THE CAR SHAKES AND SWAYS WITH THE GROVES IN THE ROADS AND NEEDS A THIRD SET OF TIRES AT 37000 MILES I BELIEVE THERE IS A PROBLEM WITH THE CHASSIS OF THIS CAR,MECHANIC AT THE DEALERSHIP TOLD ME THESE CARS ARE KNOWN TO FEATHER TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386413January 4, 2021
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
SINCE THE PURCHASED OF MY 2014 KIA CADENZA IN 2016, I'VE HAD MAJOR ISSUES. I'VE TAKEN IT TO KIA FOR REGULAR MAINTENANCE AND FOR ISSUES I'VE DISCOVERED AND NO ONE COULDN'T FIND THE ISSUE. HOWEVER, THE ISSUE WAS DISCOVERED WHEN THE WARRANTY WAS EXPIRED. THE CAR CONSTANTLY STOPS ON THE EXPRESSWAY IN HIGH TRAFFIC, I ALMOST GOT HIT SEVERAL TIMES DUE TO THE CAR AUTOMATICALLY CUTTING OFF WITH NO WARNING. AFTER MULTIPLE CALLS & EMAILS, THE DEALER FIXED THE THROTTLE BODY; HOWEVER, I'VE HAD CONTINUOUS ISSUES SUCH AS BURNING SMELLS AND WHITE SMOKE. SAME DEALER IGNORED ME AND TOLD ME IT WAS BECAUSE OF LEAVES BURNING IN THE VENT. DECEMBER 2020, I WAS TOLD THE CAR NEED A ENGINE. KIA WILL NOT COVER IT BECAUSE THERE'S NO RECALLS ON THIS VIN; HOWEVER, OTHER OWNERS WITH SAME MAKE/MODEL SHOW RECALLS. DOES SOMEONE IN MY FAMILY NEED TO DIE UNTIL SOMEONE TAKES THIS ISSUE SERIOUSLY AND ASSUME ACCOUNTABILITY. IT'S EVIDENT I WAS SOLD A DEFECTED CAR AND LIKE MOST WOMEN CAR BUYERS, DEALERS/MECHANICS, THINK WE DON'T KNOW ANYTHING ABOUT CARS SO THEY GIVE US FALSE INFORMATION AND TURN US AWAY THEN TELL US WHAT IS NEEDED WHEN THE WARRANTY EXPIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386068January 2, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
MY KIA CADENZA HAS PANORAMIC SUNROOF. WHILE I WAS DRIVING I HEARD LOUD BOMB EXPLOSION NOISE AND THE SUNROOF EXPLODED. I ALMOST LOST CONTROL BUT LUCKILY NO ACCIDENT HAPPEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378097December 6, 2020
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
PARKING BRAKE GOT STUCK WAS ABLE TO DISENGAGE AFTER LOOKING AT MANUAL INSTRUCTIONS % SEVRAL ATTEMPTS ATTEMPTED TO DRIVE PB WENT OFF THEN THE AUTOHOLD LIGHT IN YELLOW AND ABS WENT ON. STILL ON ATTEMPTED PER INSTRRCTIONS TO DISENGAGE THE AUTO HOLD ..YOU TUBE INDICATED YELLOW HOLD MEANS TAKE TO SHOP/DEALER. ALSO ON KIA FORUM OTHERS HAVE HAD SIMILAR ISSUES ONE TOOK TO DEALER & DEALER ADVISED NEEDED BRAKE WORK. THE KIA FORUM SAID THAT WAS NOT SO IT WAS A SYSTEM ERROR OR SWITCH ERROR BUT IT LOCKS OF THE CAR BRAKES WHICH HAPPENED TO OTHERS & MYSELF LASTNIGHT THEY HAD TO TOW BACKWORDS CAUSE FRONT BRAKES LOCKED WOULD ONLY ALLOW REAR TOWING. MY HUSBAND WANTED TO CHECK BRAKES FIRST & BUT WHAT I FOUND OUT ON KIA FORUM THIS HAS BEEN MAJOR ISSUES WITH OTHERS AT AROUND 36000 MILES PLUS I HAVE 44080. I HAVE THE DEALER DO ALL THE SERVICING NEVER MISS OIL CHANGES I WAS ABOUT TO SCHEDULE MY NEXT. THEY ALSO DO INSPECTIONS & TIRE ROTATION. I FOUND OUT THEY HAVE NOT BEEN DOING ROTATIONS EVEN THOUGH THE PRICE I PAID INCLUDED IT. THERE ARE OTHER INSTANCES THE DEALER HAS MISSED THE MARK. & THEY ARE BETTER THAN MY LAST DEALER. IF THAT SENDS A MESSAGE. IF OTHERS ARE HAVING ISSUES WHY IS THIS NOT A WARANTEE FIX OR RECALL? I ALREADY HAD THE PARKING BRAKE SENSOR REPLACED ONCE WHEN IT FAILED .. THE DEALER SHOULD HAVE MY INFORMATION. I CAN CONTACT THEM . BUT THIS AUTO HOLD YELLOW SEEMS TO BE NORMAL AT THIS MILEAGE ACCORDING TO OTHERS AT THE KIA FORUM. IT HAPPENED LAST NIGHT 12-5-2020 300PM- BECAUSE OF ISSUES TOW TRUCK DRIVER DID NOT DELIVER TO MY HOUSE TILL 716. HUSBAND WILL CHECK BRAKING SYSTEM ACCORDING TO KIA FORUM ISSUE WITH DIRT & MOISTURE GETTING INTO BRAKE SYSTEM WHICH CAUSES AUTO HOLD TO LOCK UP BRAKING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363688October 10, 2020
STEERING
I HAVE LOOSENESS IN MY STEERING FEELS LIKE IT'S SLIPPING AND I HEARING KNOCKING AND WHEN I'M DRIVING AND I BREAK I FEEL MY WHEELS SHAKING AND ON I AM CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354203September 10, 2020
STEERING
TL* THE CONTACT OWNS A 2014 KIA CADENZA. THE CONTACT STATED THAT WHILE DRIVING ON A SLIGHT ELEVATION, A LOUD CLICKING NOISE WAS HEARD FROM THE STEERING COLUMN. THERE WAS NO WARNING LIGHT ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349770August 17, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
BACKED INTO A PARKING SPOT AND ENGAGED THE EPB. I HEARD THE USUAL MOTOR SOUND EXCEPT IT KEPT SOUNDING FOR ABOUT 30 SECONDS. I DISENGAGED THE EPB AND PUT THE CAR IN DRIVE TO PULL FORWARD AND THE AUTO HOLD AND ELECTRICAL POWER BRAKE (EPB) GOT STUCK AND WOULD NOT RELEASED ALTHOUGH IT WAS NOT SHOWING ON THE DASH AS ACTIVE AND THEN, I TRIED TO GO FORWARD AND THE AUTO HOLD AND EPB LIGHTS CAME ON AND WERE AMBER. I TURNED THE CAR OFF WAITED A FEW MINUTES HOPING FOR A RESET AND TURN THE CAR ON AND THE AUTO HOLD AND EPB WERE NO LONGER DISPLAYED. I AGAIN PUT IT IN DRIVE AND THE BREAK WAS STILL STUCK. I ENGAGED THE EPB AND THEN DIS ENGAGED IT AND IT STINKS WAS STUCK. I TRIED TO GO FORWARD AND IT WAS STUCK AND THEN THE EPB, AUTO HOLD, TRACTION CONTROL, AND ABS LIGHTS CAME ON AMBER AND STAYED AMBER. MY CAR WAS LITERALLY INOPERABLE AND HAD TO HAVE IT TOWED TO THE DEALERSHIP. APPARENTLY THIS IS A KNOW ISSUE AND THERE SHOULD BE A RECALL. SEARCHING THE WEB, I FOUND THIS ISSUE WITH MULTIPLE KIA MAKES AND THE MANAGER AND SERVICE AGENT BOTH TOLD ME THAT HAD SEEN THIS BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342953August 3, 2020
VISIBILITY/WIPER
THE FACTORY-INSTALLED WINDSHIELD WAS INSTALLED INCORRECTLY. I HAD IT IN THE SHOP MULTIPLE TIMES OVER THE YEARS FOR LEAKS AND THE TECH WOULD ALWAYS SAY HE COULD NOT FIND A LEAK. NOW I CAN LIGHTLY PUSH ON THE WINDSHIELD FROM THE INSIDE AND IT PUSHES OUT/MOVES. WHOOSHING SOUND WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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