Kia Cadenza Complaints

218 consumer complaints on file.

#11476241July 28, 2022
SERVICE BRAKES
1. accelerator became stuck 2. pushing the foot brake did not stop the car 3. they were not able to replicate the issue, which happened 4 times 4. the dealership that sold me the car (twice) and another KIA dealership once 5. none Each time that it occurred, my wife shifted to neutral and hit the foot brake to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473008July 8, 2022
ENGINE
Per the Kia dealer head bolts have loosened up which have resulted in engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472662July 7, 2022
ENGINE, UNKNOWN OR OTHER
Engine light is on the dashboard and can not conduct the Emission Test. I was told it's a oil consumption problem. And that the same problem that the sorento and sportage is doing. That is currently have a lawsuit going on. I was told the engine may start knocking soon. I was also told at shop that can cause the sensors to get false reading and send error signals to the engine also. If the engine cut off while driving or stall it can put my life and others in danger and cause a major accident. It was confirm at shop and I was told it's a recall on the engine. The dealership tells me not for the credenza and it's doing the same things as the models that is being look at and had a lawsuit going on. My cadenza is wrll6keot and under miles and should not be having this problem. Kia should help me with this problem. Please help me with this mattet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471395June 28, 2022
VISIBILITY
The contact's son owns a 2014 Kia Cadenza. The contact stated that while driving at various speeds, water would leak into the vehicle through the upper driver’s side windshield. Upon inspection of the windshield, the contact discovered that the windshield had started to separate from the vehicle creating the leak. The contact then received notification of NHTSA Campaign Number: 22V158000 (Visibility). The vehicle was taken to the dealer for repair; however, the failure remained after the repair. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470133June 20, 2022
SUSPENSION
4/2019 at 34,038 miles front drivers side spring broke while backing out of driveway. It was towed to dealer and repaired. A day or two later after driving from NY to NC the passenger side spring broke. Again car was towed to dealer. Parts were back ordered and car was in shop for approximately 2+ months before it was finally repaired. Was told it was faulty materials. Was fixed under warranty. This is a known issue in Cadenza forums online. One of many.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469765June 17, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Faulty back up camera. This is the second time in 4 years it needs replacing. The screen is black but occasionally the lines will be there. I had it replaced at dealer the first time. And while at dealer for the recall of windshield they told me it would be over $800 to replace camera again. I did not have it replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468132June 8, 2022
STEERING
The contact owns a 2014 Kia Cadenza. The contact stated that while driving at speeds exceeding 60 MPH, the steering wheel would violently shake and vibrate. Additionally, there was a clicking noise was present while turning in either direction. The vehicle was taken to an independent mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was also notified of the failure. The manufacturer was not yet contacted. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466846May 31, 2022
VISIBILITY
The contact owns a 2015 Kia Cadenza. The contact stated while driving approximately 45 MPH, the vehicle drove over a small bump in the roadway and the windshield popped out. The contact pulled over safely and set the windshield back into place. The vehicle was taken to the local dealer. The contact researched online and became aware that the VIN was included in NHTSA Campaign Number: 22V158000 (Visibility). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465886May 24, 2022
STEERING:COLUMN
The contact owns a 2014 Kia Cadenza. The contact stated while driving approximately 65 MPH, there was an abnormal clicking sound while turning the steering wheel to the left or right. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The dealer was contacted and informed of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465483May 20, 2022
VISIBILITY
The contact owns a 2014 Kia Cadenza. The contact received notification of NHTSA Campaign Number: 22V158000 (Visibility) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464471May 13, 2022
VISIBILITY:WINDSHIELD, STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2014 Kia Cadenza. The contact stated that the front windshield was damaged and there was a split along the dashboard by the air bag housing. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461682April 21, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2015 Kia Cadenza. The contact stated that upon cleaning the interior side of the windshield, she noticed that the windshield was unsteady. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 22V158000 (Visibility) as the VIN was not included. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461288April 19, 2022
VISIBILITY
The contact owns a 2015 Kia Cadenza. The contact stated that while at a stoplight, he became aware that the windshield was not properly secured. The contact had not taken the vehicle to a dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA Campaign Number: 22V158000 (Visibility) as a possible solution to the failure. The failure mileage was 52,304.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455500March 7, 2022
SUSPENSION
While driving, I heard a loud pop followed by a loud grinding noise. I wqs able to pull over and noticed the passenger front side of the car was lower than the rest of the car. At around 75k the passenger side strut went out. Fast forward 2 months later, driving my car the same thing happened but to the drivers side. Both struts needing replaced by 80k. Definitely should be a recall on these struts as this seems very premature and alot of other people with this car have had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453244February 21, 2022
ENGINE, WHEELS
The rear wheel cracked and I had to have it repaired, and the vehicle has been making a ticking noise for 3 years and the Dealer in Colorado Springs told me don’t worry about it , it was a common noise, that was 2020. Now I have found out that the tension pulley and/or the timing tension pulley is bad . How is this a common problem? They want to replace my engine. Not to mention the problem that all KIA’S have the steering coupler that is going out. How are these not all recall problems as I have found on your site multiple complaints of the same nature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451480February 11, 2022
STRUCTURE:BODY
Major concern for the safety of my passengers, myself, and anyone around my vehicle if a frontal crash was to happen. This is due to the lack of seal/adhesive holding the windshield to the vehicle. Started as small puddling on the floormats in the front and has since progressed. While attempting to clean the inside of my windshield I noticed movement to find there is absolutely nothing holding the windshield to the body of the vehicle aside from the weight itself. My concern is; if an accident was to occur, there would be no way to know where my passengers (if they were to slip out from the seatbelts) or myself would go. The same goes for the windshield and the potential unknown damage or death it is capable of causing. Talked to the dealer on the phone and was told its not a common issue and surprised this site has only one complaint because if you can check any of the cadenza forums online you'll quickly see that probably most if not all of these cars will or have already had this issue. Which is very alarming due to the very low numbers per year (less than 10k) that were available to the US market. So since I purchased my car used; the great warranty they pride themselves on was no longer in affect since it gets shortened to a term of the amount of years and mileage the average person takes to pay a vehicle off and once it's no longer titled to the original owner the warranty is pretty much expired and kia is no longer responsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443954December 15, 2021
VEHICLE SPEED CONTROL, ENGINE
Several times the car has accelerated without me pushing on the gas pedal. Kia has been unable to find a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442398December 2, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2014 Kia Cadenza. The contact stated he noticed an abnormal rattling sound while driving at various speeds however, he was unsure where the sound was coming from. The contact stated that he felt as if the windshield was not securely seated within the frame of the vehicle. The contact stated that the windshield would move whenever it was manually touched. The contact stated he attempted to reach a representative at a dealer but had not received a callback. The manufacturer was not contacted. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433323September 17, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2015 Kia Cadenza. The contact stated that the front windshield was loose and could be pushed out. The vehicle was taken to the local dealer but, vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432257September 9, 2021
VISIBILITY:WINDSHIELD
The Windshield is a defect on the cadenzas, as the seals break on them. It lifts up while driving or even shutting my doors, which I see as a safety hazard. It causes water to leak into the car by where my feet are and from the top of the windshield as well. I believe this is causing my car and other cadenzas to also have electric issues since i’ve had, 7 speakers blew, back up camera glitched and stopped working, sunroof stopped working and i’ve had signals / sounds stop working as well a shot throttle all before 24,000 miles.. Kia has been giving me a run a round with trying to fix my windshield and still has yet to do so. I see this as a huge safety issue. What happens if I hit a bump and it falls off when I’m driving? It could cause a huge accident and or killing myself and others. At first, I thought this was my fault.. but then Kia said it looked like there was no influence I had done anything to it (despite still not replacing it for me). I decided to do some research. I ended up finding valuable information as I found an online forum where cadenza owners state their problems with the vehicle. Mostly all the issues were a loose windshield causing water to leak into the car / and electrical issues similar to mine as a result. I then found a Kia Cadenza forum page on facebook where people were saying the same things. Facebook page is called Kia Cadenza K7 Owners. I have pictures of my cars issues on the windshield and complaints of others going through the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Cadenza