Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11618509October 7, 2024
ELECTRICAL SYSTEM
A recall with a vehicle that could start on fire is acceptable to drive, recall 95B-Jeep
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618133October 4, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618044October 4, 2024
UNKNOWN OR OTHER
The dealership states there are NO active recalls on the vehicle. I’ve taken it in multiple times for the same complaints but they always say they “cannot reproduce” the issue and brush me off. This vehicle seems to have something wrong with the transmission and is often jumpy during acceleration and often times struggles with the braking process. It almost seems like it’s getting a burst of acceleration that I have to fight against while braking. It has been quite scary at times. I have stopped charging the vehicle bc the charger gets incredibly hot near the handle, even when I use public chargers. One time the vehicle died while I was driving at approximately 55 miles per hour. The dealership stated it was bc I was “low on gas” and blew it off as user error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617839October 3, 2024
UNKNOWN OR OTHER
Manufacturer Recall Number95B NHTSA Recall Number24V-720 Recall StatusRecall Incomplete, remedy not yet available Summary In rare circumstances, a battery pack may contain cells with separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Remedy FCA US will conduct a voluntary safety recall on all affected vehicles. Remedy is a software flash followed by a HV battery replacement if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615827September 22, 2024
VISIBILITY/WIPER
Windshield has cracked multiple times (multiple windshields) in the center, bottom of the glass, spontaneously. Both event were in cold weather. There were no chips or impacts to the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614238September 12, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On July 15th , July 30th and August 11th 2024 the gas pedal on my less than 2 month old Jeep Wrangler 4xE did respond / engage while driving and pressing on the pedal. It felt like the car was dying. This happened at three different speeds, 65mph on the highway, 30mph on a side road and around 40mph on a state road. In addition to the gas pedal not working/ vehicle not moving forward the vehicle also seemed to slow it self down, like i was breaking however i was not and as the vehicle slowed down it was shaking vigorously all 3 times. This is incredibly dangerous and unsafe. I contacted over 20 jeep dealerships and jeep corporate before I was able to get an appointment - this vehicle was looked at by a dealership and I have been told they 'have no codes' and 'everything is fine' In addition to the loss of power, gas failure, non responsive gas pedal I have counted over 10 incidences where this vehicle has a delay in acceleration of 3 - 8 seconds before lurching and jerking forward at various speeds, some of the times vehicle has also shaked other times the jerking is so severe if feels like you've been rear ended. Jeep is not taking these concerns seriously, I am reporting in hopes that you will and maybe others have reported similar issues and we can get some answers and repairs figured out as this car is unsafe and I do not want me or my children to be a statistic of a horrible accident that should have been a recall / fix issued by jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613114September 6, 2024
ELECTRICAL SYSTEM
Climate control does not function at all. Climate control controls were blinking and the following day nothing was working. No air conditioning or heat is present. Just says a message "climate off". No warning lamps are present. There should be at least a default to heat because people can freeze in the winter time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612963September 6, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Purchased 8/5/2024. Driving 45mph on 8/9/2024 -all warning lights began going on and off then Jeep just stopped leaving the D flashing and the message to press brake and push to start. Took a few moments to get it into Park. Restarted and took to dealer. They charged all batteries and returned 4 days later. 2 days later, Next incident, 25 mph shut down, almost hit from behind and had to deal with irate driver. Resumed after getting into park and switched to gas mode to drive to dealership. Picked up 6 days later and told no codes so no problem. 3 more incidents, remains at dealership service since 8/26/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611443August 28, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving in all electric mode, car abruptly lost power and would not accelerate. After power loss, car lunged forward abruptly without noticeable cause. I worried I had been hit from behind and quickly checked the rearview mirror, but nothing had impacted the back of my Jeep. “D” symbol for “drive” on the shifter was flashing. Not sure what was happening on the instrument panel. I hurried and shut off the ignition and then restarted it and the vehicle started up again without issue. Jeep is currently at the dealer for inspection. There were no prior indications or warning lights on in the vehicle when this occurred. It could have been much more dangerous should I have been moving at a faster speed on the highway. I was fortunately moving in thick morning traffic and not on a highway when the loss of power occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610802August 26, 2024
ELECTRICAL SYSTEM, ENGINE
I was going 70 with my child in my car and The car seemed like it lost communication and I was on a highway with cars moving around me and almost hitting me . Car engine overheats after I’ve taken it to jeep several times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609249August 18, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
This has now happened multiple times. The first time this happened, i was driving on the freeway and my car had started flashing lights telling me my electrical charging system was faulty. When this flashed, my "D" (for drive) on my dashboard started blinking and the car lost power. I was in the fast lane with no shoulder and had to pull 5 lanes over, nearly hitting an unquantifiable amount of cars. When the car reached roughly 15-10 miles per hour as I was merging, it put itself into park and would not let me shift back into gear. At this point I was still in the number 2 lane and had cars swerve around me. I tried turning on the car multiple times and finally after the fifth or sixth time, it turned on and drove to the shoulder. The dealership was unable to replicate the issue but had heard of the problem before. They said that they would try to diagnose the issue but they could not. The other times that it had happened, I had a very similar experience. Some situations safer than others. When i took it in again, they were unable to fix it. I've now given up because Jeep is unable to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608671August 15, 2024
ENGINE
Engine turns off completely in mid drive on highway. Unable to turn engine back on. Issue occurred on 7/31/24 after the vehicle was repaired and returned on the following Friday 08/09/24 engine turned off again in mid drive on the highway on 8/14/24. Me and my wife dodged a TWO near death experiences due to the engine failure occurring mid drive on the highway driving 70 mph during rush hour traffic. We barely had enough time to use the reserved power from the failed engine to move the vehicle immediately to the emergency lane. This vehicle has now turned into a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607284August 8, 2024
POWER TRAIN
The contact owns a 2023 Jeep Wrangler. The contact stated that 3 months after purchasing the vehicle, while driving approximately 25 MPH and making a left turn, the vehicle suddenly stalled. The instrument panel displayed a message to “Shift to Park” and then shift to the desired gear. The contact placed the vehicle in park and then back to drive to continue driving the vehicle. The vehicle had been taken to the dealer however, the dealer was unable to determine the cause of the failure. The failure then occurred an additional three times. The vehicle was returned to the dealer however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605734July 31, 2024
ENGINE
I just purchased this car on Monday. While driving it Tuesday it completely shut off on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604352July 24, 2024
FUEL/PROPULSION SYSTEM
Loss of power pulling into traffic 6/6/24, nearly causing an accident, hybrid battery stopped working. CEL and service charging system light. Called dealer and not able to get service appointment until 6/26/24. Used vehicle unsafely until 6/26 without battery. Dropped off at dealer 6/26 and just received the vehicle with repair today, 7/24/24 28 days later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603696July 22, 2024
ENGINE, ELECTRICAL SYSTEM
2023 Jeep 4xe - Loss of Motive Power This is the 2nd time i have had Loss of Motive Power. Both time running Highway Speeds. 68MPH, Cruise set, (Speed Limit 70), 1,800RPM, 20 %Power. Vehicle just losses power. RPM Drops to 0 and % Power drops to 0. (Sorry not to clear on dashboard data as trying to safely get car out of heavy traffic and on side of road) Dash show something red on Plug in, Then1st that Vehicle is limit mode/limited speed, and 2nd, pull over when safely able. Then 3rd Shift to P then Desired Gear. Florida driving, 1st time in afternoon. sunny, outside Temp. was 86. 2nd time in morning, dusk, outside temp was 79.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601443July 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
jeep just shut down while heading down interstate 81 about 70 mph in far 3fd left lane not much time to exit the highway had to sit on the left side of the highway and put in Park and restart it did start up after the complete shutdown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601192July 11, 2024
VEHICLE SPEED CONTROL, ENGINE
When driving the jeep and the engine light comes on (this light comes on and off repeatedly but is mostly on). When the light is on you will have major issues when trying to accelerate regardless of the speed. if you push the gas to full acceleration the speed will drop down from 3-5 mph or completely drop to zero. If you leave your foot on the gas it will take 15-30 seconds for the engine to engage and provide power. It feels like its trying to look to the battery EV motor for power even though the battery is dead. in same cases the engine does not restart at all and i have had to pull over to the hard shoulder to pull off of live traffic. I have several videos showing the issue. i have been to the deal 4 times to have this reviewed and they keep telling me they can't find an issue regardless of the videos i have provided. at this time Jeep has taken my Vehicle and gave me a long term rental as they look into this issue more. My Videos are on my cell phone and i can't get them uploaded. I think i could compress the videos and e-mail them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601150July 11, 2024
ENGINE, POWER TRAIN
Loss of power while driving in Electric mode with sufficient battery charge left. This has happened multiple times at speeds greater than 55 MPH. No error codes were reported on the dash. Required the car to be put manually into hybrid mode for power to be restored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600833July 10, 2024
ENGINE
Apparent temporary loss of motive power
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Wrangler