Jeep Wrangler Complaints (2023)

378 consumer complaints on file.

#11622479October 29, 2024
STEERING, SUSPENSION
Jeep Death Wobble- car shakes violently at freeway speeds (anything over 45 mph) if even small bumps or rain ruts in road. Car is stock parts (no modifications) and has not been used off-road. First occurred at less than 18K miles- repair made by Jeep Dealer, but issue returned within 10K miles. 2nd attempt at repair was blamed by dealer on tires off-balance, however issue has continued to occur. 3rd attempt was made to meet with Service manager at dealership, however he failed to show for meeting and then did not return calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622459October 29, 2024
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2023 Jeep Wrangler. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked and then stalled. The contact stated that while the vehicle was being parked, the engine independently revved up. Several unknown warning lights were illuminated. Additionally, the contact stated that the failure had occurred several times while his wife was driving the vehicle. The contact stated that the failure started to occur approximately six months after the vehicle was purchased. The vehicle was taken to two dealers; however, the failure could not be duplicated. The contact's wife was accused of driving the vehicle incorrectly. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 3,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622456October 29, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622404October 29, 2024
UNKNOWN OR OTHER
My vehicle has been under an urgent recall for over a month and there is still no remedy. I cannot use the vehicle as intended due to risk of battery fire. I cannot store the vehicle near structures due to risk of battery fire. Jeep has been unresponsive to my loss of time and money related to this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622126October 27, 2024
ELECTRICAL SYSTEM
Recall 95B they cant fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622095October 26, 2024
ELECTRICAL SYSTEM
I am writing to express my serious concern regarding the unresolved safety recall 95B affecting my Jeep Wrangler. As a parent, my children’s safety is my utmost priority, and knowing that the battery—a component at risk due to this recall—is positioned directly under their seats has made me extremely uneasy. I no longer feel confident or safe driving this vehicle with them inside. Despite the recall, I have been informed there is currently no remedy available. This lack of a solution leaves me without a secure vehicle and heightens my concerns over the risks associated with continuing to drive it. Additionally, my request for a buyback has been denied, which is disheartening given the absence of an available remedy and the potential safety hazards involved. I am seeking immediate assistance and a resolution that prioritizes the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621974October 25, 2024
ELECTRICAL SYSTEM
B9A recall (NHTSA 23V-787). Remedy: " Park the vehicle outside. Please note my house is in Colorado [XXX] on the edge of a National Forest with 100,000 acres of National Forest. What happens if the forest catches on fire. This should be a NO DRIVE Recall. I am FURIOUS. I have tried to get JEEP customer care and they don't answer the phone....I have called your help line...and do not get a call back. This is simply not okay. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621605October 23, 2024
ELECTRICAL SYSTEM, ENGINE
Recall- 95B - Hight Voltage Battery, there is no fix for the problem at the present time. Now the vehicle can no longer be charges and must run on gasoline. The vehicle was purchased with the intention of using the battery to go to and from work on a single charge. The vehicle can no longer be charged or parked in our garage due to potential fire risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621393October 22, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact was informed that there were no parts at the local dealer to perform the recall repair and there was no timeline for when the parts would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621134October 21, 2024
ELECTRICAL SYSTEM
[XXX] [XXX] [XXX] [XXX] Oct 21 2014 National Highway Traffic Safety Administration (NHTSA) 1200 New Jersey Avenue, SE West Building Washington, DC 20590 Subject: Urgent Safety Concern and Financial Loss Related to 2023 Jeep Wrangler Sahara 4xe – VIN: [XXX] ] Dear NHTSA, I am writing to formally report a significant safety concern and financial hardship I have experienced as a result of owning a 2023 Jeep Wrangler Sahara 4xe, VIN: [XXX] ]. On [XXX], while the vehicle was charging at [XXX], it caught fire. The vehicle had no pending services or recalls at the time of the incident. To my further dismay, in October 2024, Jeep issued a global recall for this model, citing battery issues. This only confirms my suspicion that the fire in my vehicle was the result of a manufacturing defect. Given the timing of the recall, I believe my incident is directly related to this defect, and the issue raises significant safety concerns. The total cost of my vehicle was approximately $78,454, and I have only driven it for about 15,000 miles. After filing an insurance claim, I was offered $45,215, which does not adequately cover the financial loss I have incurred. This leaves me at a significant financial deficit. Additionally, I have been renting a car for the last six weeks due to this incident, which has further cost me approximately $36,000. I have contacted Jeep’s customer support and created a case (number: [XXX]), but despite my efforts, I have yet to receive any meaningful response or resolution from Jeep. This situation has caused not only significant financial strain but also immense mental stress. I urge the NHTSA to investigate this issue thoroughly and ensure that Jeep takes responsibility for their defective vehicles. I am seeking compensation that appropriately reflects the financial losses I have suffered, ideally in the form of either a replacement INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11621097October 21, 2024
ELECTRICAL SYSTEM
My vehicle was impacted by NHTSA Recall 24V-720. FCA has done nothing to fix the problem and has no forecast for the parts or repairs. Meanwhile, I cannot charge my $60K vehicle, or park it at my house. I have been trying to reach FCA for 3 days now and nobody answers their phone calls either. This is the worst customer service on a safety issue that I have ever seen. I know most Jeep owners are just continuing to drive and charge their Jeeps because otherwise, you have no vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620803October 19, 2024
ELECTRICAL SYSTEM
The High Voltage battery pack in my vehicle may have been built with cells that are susceptible to separator damage. Separator damage, combined with other complex interactions within the cells, may lead to a vehicle fire. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Vehicle risk is reduced when the battery charge level is depleted. Accordingly, owners are advised to refrain from recharging. Out of an abundance of caution, FCA US is also advising owners of these vehicles to park away from structures or other vehicles until the remedy is obtained. The vehicle is available for inspection upon request. There is an open recall on the defect, however there is no remedy currently available. Due to the severity of the defect and the inability to use the vehicle as intended, including safely parking the vehicle or recharge the plug-in hybrid electric vehicle, I believe the terms of my lease agreement have been breached by Chrysler and I wish to return the vehicle and terminate the lease without penalty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620336October 17, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle failed to charge. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case, but further assistance was not provided. VIN tool confirms parts not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620231October 16, 2024
AIR BAGS
The contact owned a 2023 Jeep Wrangler. The contact stated while driving at 60 MPH and the vehicle hydroplaned and rolled over eight times. The contact stated that none of the air bags were deployed. In addition, the contact stated that the failure occurred while it was raining. The contact stated that his mother and his pets were passengers in the vehicle at the time. The contact sustained injuries were a dislocated left shoulder, a broken left index finger, a fractured right foot, a fractured rib, and a head injury which caused migraine headaches. The contact's mother sustained injuries were a fractured arm, a head injury, injuries to both feet and knees, and a chest injury that caused difficulty breathing. The contact and his mother received medical treatment at the scene of the crash. The contact stated that he and his passengers were transported to a nearby hotel. The contact stated that because of financial situations, they were unable to go to the local medical center for further treatment. A Police report was filed. The vehicle was towed to a local tow yard. The vehicle was deemed a total loss by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11620200October 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619763October 14, 2024
ELECTRICAL SYSTEM
The battery has a possibility of catching on fire, there is no known fix, and it is right below the back seat where a 2 and 4 year old sit. The car is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619536October 13, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
UNKNOWN. Jeep’s dashboard and the indicator by shift (Park) illuminates randomly while parked and drains the battery. After the latest event battery voltage tested to 4.4V. Jeep won’t even make a click sound when trying to start. This happened first week of new car delivery and three more times within past eight months. I spoke to the sales agent after first event and he said it will be noted. Second time dealer service replaces both main and auxiliary battery. A month later dealer service just recharged both batteries for the same issue. Now the jeep is having same issue and taken to the dealership for service. Engine light also came on after the latest event. The jeep is still at the service center for last 13 days. They informed me that both batteries are replaced and the error codes for engine light are P1AE2 and P1E75. I’m not aware of any other attempts to find the cause of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619307October 11, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Jeep Wrangler. The contact stated that after reversing out of a parking space and shifting the vehicle into drive, the vehicle suddenly accelerated on its own. As a result, the contact briefly lost control of the vehicle, which then glanced off the rear of another parked vehicle, coming to a complete stop after colliding with a concrete pillar. The contact also stated that while the vehicle was accelerating, he did make attempts to maneuver and slow the vehicle but the steering wheel and brake pedal both failed to respond. Both the driver and passenger side air bags were deployed. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who was unable to duplicate the failure and/or provide a diagnosis. The vehicle was not repaired. A police report was filed, and injuries were reported. Both the driver and his passenger were transported to an area hospital following the accident for treatment. The contact was treated for a broken left wrist and bruised ribs while the passenger was treated for 3 broken ribs and shoulder pain. The manufacturer was not notified of the failure. The failure mileage was 1,025.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11619199October 10, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2023 Jeep Wrangler. The contact stated that the vehicle failed to start on two occasions. The contact stated that the plug in, check engine, and battery warning lights were illuminated. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the 12-volt battery needed to be replaced. The 12-volt battery was replaced; however, the contact stated that it was difficult to charge the battery. The contact attempted to recharge the vehicle with other chargers; however, the vehicle failed to recharge. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 1,487.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619071October 10, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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