Jeep Liberty Complaints

8,882 consumer complaints on file.

#10544691September 20, 2013
SUSPENSION
THE REAR LOWER CONTROL ARM ON MY 2004 JEEP LIBERTY HAS FRACTURED. IT APPEARS TO BE HEAVILY RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544368September 19, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL SERVICE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544023September 17, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543778September 16, 2013
AIR BAGS
JEEP HIT ANOTHER CAR HEAD ON AIR BAGS FAILED TO DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10543664September 15, 2013
SEAT BELTS
DRIVERS SIDE SEAT BELT RECEIVER FAILED TO RESET SO IT COULD BE USED AGAIN, HAD TO USE SCREW DRIVER TO FORCE THE RECEIVER TO POP BACK OUT SO I COULD INSERT THE BELT INTO THE RECEIVER, CONTINUES TO HAPPEN, NOW OVER 2 WEEKS AND THE RECEIVER NEVER RESETS, MUST ALWAYS USE SCREWDRIVER BEFORE I CAN LOCK SEATBEALT TO ITS RECEIVER. I AM THE ORIGINAL OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543408September 13, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD AN EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE WITH THE AIR BAG. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543506September 13, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR OVER TWO YEARS, MY HEADLIGHTS HAVE FLICKERED. SEVERAL INSTANCES ARE RAPID FIRE, A FEW HAVE BEEN FOR SEVERAL SECONDS. A RELAY TYPE SOUND WILL INDICATE THAT IT IS CLICKING OFF AND ON AS WELL. NO INTERIOR LIGHTS ARE EFFECTED. I DO NOT DRIVE MY JEEP AT NIGHT, IF AT ALL POSSIBLE. IF I DO, I TRAVEL AS CLOSE TO A TRACTOR TRAILER, AS I CAN SAFELY GET. I WILL NOT DRIVE THE CAR OUT OF TOWN ANYMORE. I REPORTED THE ISSUE TO MY DEALER'S SERVICE DEPARTMENT, WHO CLAIMED THEY HAVE NEVER HEARD OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543214September 12, 2013
FUEL SYSTEM, GASOLINE
RECENTLY I HAD MAJOR REPAIRS TO MY 2002 JEEP LIBERTY. THE CHECK ENGINE LIGHT WAS ON AND IT WAS DIAGNOSED WITH CODE PO442. THROUGH THE PROCESS OF ELIMINATION IT WAS FOUND THAT THE TOP SIDE OF THE FUEL TANK HAD DETERIORATED TO THE POINT WHERE HOLES HAD FORMED, CAUSING AN UNSAFE CONDITION DUE TO FUEL AND FUEL FUME RELEASE. THE TANK WAS REPLACED WITH A REFURBISHED ONE SINCE JEEP NO LONGER MANUFACTURERS THE FUEL TANK. THE REPAIRS WERE MADE AT A CERTIFIED JEEP DEALERSHIP. THE VEHICLE WAS IN THE SHOP FROM AUGUST 1 THRU AUGUST 7. I CONTACTED JEEP TO INFORM THEM OF THE UNSAFE CONDITION WITH THE VEHICLE AND WAS GIVEN A CASE NUMBER. I REQUESTED ASSISTANCE WITH THE COST OF THE REPAIRS. I SENT JEEP ALL REQUESTED INFORMATION WITH THE UNDERSTANDING A CUSTOMER CARE AGENT WOULD CONTACT ME WITH THEIR FINDING. 3 WEEKS PASSED AND I DID NOT RECEIVE A CALL, I CONTACTED JEEP REQUESTING RESOLVE. A SUPERVISOR RETURNED MY CALL AND INFORMED ME THAT THE AGE OF THE VEHICLE WAS THE REASON NO ASSISTANCE WOULD BE OFFERED. MY COMPLAINT WITH JEEP IS THEY DISMISSED THE REQUEST BECAUSE OF THE AGE OF THE VEHICLE. I PURCHASED THE VEHICLE IN 2008 WITH 29000 MILES. CURRENTLY THE VEHICLE HAS 69000 MILES. I FIND IT UNACCEPTABLE THAT JEEP PLACES A TIME LIMITATION ON THE SAFETY OF THEIR VEHICLES THAT ARE MAINTAINED TO THE STANDARD SET FORTH IN THE OWNERS MANUAL. JEEP DOES NOT BACK THEIR VEHICLES. I WILL NEVER BUY ANOTHER JEEP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543228September 12, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO CONTACT THE DEALER TO OBTAIN THE REMEDY BUT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP HAS ILLUMINATED AND HER HORN IS INOPERABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543262September 12, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543286September 12, 2013
AIR BAGS
I STARTED MY 2012 JEEP LIBERTY 4 DAYS AGO AND THE AIRBAG LIGHT STAYED ON. WHY WOULD A 2012 JEEP HAVE THIS PROBLEM, I PURCHASED THIS VEHICLE WHEN IT HAD 29,538 MILES ON IT. IT NOW HAS 39,300 MILES ON IT, SO IT IS OUT OF WARRANTY AND MY EXTENDED WARRANTY DOES NOT COVER THIS ISSUE WITH THE AIRBAG. I DON'T HAVE THE $95 TO DIAGNOSIS THIS ISSUE, THE $95 IS ONLY FOR DIAGNOSIS. I HOPE THERE WILL BE A RECALL OR SOMETHING FOR THIS ISSUE SOON. AS OF RIGHT NOW, I HAVE NO AIRBAG SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543311September 12, 2013
STRUCTURE
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. THE CONTACT STATED THAT WATER WAS LEAKING THROUGH THE MOON ROOF AND IT WAS HARD TO OPEN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STRUCTURE OF THE ROOF WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 3/5/14*CN THE CONSUMER STATED THE SKY SLIDER ROOF WAS REPAIRED IN 2009. SHORTLY AFTER THE REPAIR. THE ROOF CONTINUED TO PARTIALLY OPEN. UPDATED 03/21/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543048September 11, 2013
AIR BAGS
FOR THE PAST THREE MONTHS THE AIR BAG LIGHT IN MY CAR HAS BEEN COMING ON AND OFF. SOMETIMES IT WILL STAY ON FOR A COUPLE DAYS, OTHER TIMES IT WILL ONLY STAY ON FOR A COUPLE MINUTES. MY MOTHER ALSO HAS A JEEP LIBERTY AND HERS IS DOING THE SAME THING. I DO NOT KNOW WHAT TRIGGERS IT TO COME ON BUT TYPICALLY IT COMES ON WHEN I AM THE ONLY PERSON IN THE CAR. I HAVE HAD MY CAR FOR LESS THEN 6 MONTHS SO I TOOK IT IN LAST WEEK TO HAVE IT LOOKED AT BECAUSE I HAVE HEARD OF OTHER JEEP LIBERTYS HAVING THE SAME PROBLEM. THE CAR DEALERSHIP FROM WHICH I BOUGHT MY CAR FROM TOLD ME THAT IT WOULD COST ME $459 FOR A NEW OCCUPANT RESTRAINT CONTROLLER (EVEN THOUGH I HAVE HAD MY CAR FOR LESS THEN 6 MONTHS AND IT IS STILL UNDER WARRANTY). I PERSONALLY BELIEVE THAT THIS SHOULD BE LOOKED INTO AND IT SHOULD BE MADE A RECALL FOR JEEPS BECAUSE I HAVE HEARD THIS COMPLAINT FROM MULTIPLE PEOPLE REGARDING THEIR JEEP LIBERTYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542892September 10, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER'S SIDE POWER WINDOW FAILED. THE VEHICLE WAS REPAIRED AND DIAGNOSED WITH A FAILED REGULATOR. THE CONTACT STATED THAT THE PROBLEM HAS RECURRED IN THE OTHER WINDOWS IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 75000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542596September 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541684September 9, 2013
AIR BAGS
2002 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER RECEIVED A RECALL NOTICE IN LATE 2012, EARLY 2013. THE CONSUMER CONTINUED TO DRIVE THE VEHICLE, WHILE WAITING FOR CHRYSLER TO NOTIFY HIM, AS TO WHEN THE PARTS WOULD BE AVAILABLE. ON OR ABOUT AUGUST 4, 2013, THE AIR BAG LIGHT ILLUMINATED AND IT CONTINUED TO COME ON EVERY TIME THE VEHICLE WAS DRIVEN, USUALLY AFTER A MINUTE OR TWO AFTER STARTING TO DRIVE. THE LIGHT WOULD GO OUT, AND COME BACK ON. THERE WAS ALSO A BEEP, WHEN THE LIGHT ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542632September 9, 2013
AIR BAGS, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT ATTEMPTED TO CONTACT THE DEALER TO OBTAIN THE REMEDY BUT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542650September 9, 2013
AIR BAGS
SINCE THE SPRING OF 2012 MY AIR BAG LIGHT HAS BEEN COMING ON AT ODD TIMES. SOMETIMES IT IS DURING BRAKING AND SOMETIMES IT IS NOT. I CONTACTED THE DEALER AND THEY SAID THERE WAS NO DANGER AND NO RECALL. EARLIER THIS YEAR I RECEIVED A RECALL NOTICE FROM THE CHRYSLER GROUP. SAFETY RECALL M35/NHTSA 12V-527. MY FIRST CALL TO THE DEALER WAS IN FEBRUARY OR MARCH AND I WAS TOLD THEY DIDN'T HAVE THE PARTS AND ASKED ME TO CALL BACK IN APRIL. SINCE THEN I HAVE TAKEN MAY CAR OVER AT LEAST 3 TIMES. THE SERVICE MANAGER, [XXX], INSISTED THAT I HAD TO ARRIVE NO LATER THAN 7:30 AM ON A MONDAY MORNING. HE REFUSED TO GIVE ME ANY OTHER APPOINTMENT TIME. AT THE 3RD VISIT THEY FINALLY LOOKED AT MY JEEP AND CONFIRMED THERE IS AN ISSUE WITH THE AIR BAG. TO DATE THEY HAVE STILL NOT FIXED IT. EVERY TIME I CALL I GET THE SAME ANSWER, "WE DON'T HAVE THE PART YET. WE WILL CALL YOU WHEN WE DO." I ASKED IF I SHOULD GO TO ANOTHER DEALER IN A DIFFERENT CITY, BUT HE STATED THAT THEY DON'T HAVE THE PARTS EITHER. I HAVE ALSO CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER LISTED IN THE RECALL NOTICE ONLY TO BE ON HOLD FOR A VERY LONG TIME AND THEN GET DISCONNECTED WITHOUT EVER SPEAKING TO ANYONE. MY AIR BAG LIGHT CONTINUES TO COME ON AT ODD TIMES. I AM CONCERNED THAT IT WILL DEPLOY WHEN I AM NOT EXPECTING IT. CAN YOU HELP ME GET MY CAR FIXED? THE DEALERSHIP IN QUESTION IS DODGE CITY OF MCKINNEY TEXAS LOCATED AT 700 S. CENTRAL EXPRESSWAY, MCKINNEY, TX 75070. THE SERVICE MANAGER IS [XXX]. HE IS THE ONLY ONE I HAVE SPOKEN WITH AS THE OTHERS IN THE OFFICE REFER ME TO HIM AND SAY HE IS THE ONLY ONE WHO CAN ASSIST ME WITH A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542667September 9, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE RECALL WAS EXPECTED TO BEGIN JULY 2013. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE 2013, THERE SHOULD HAVE BEEN PARTS AVAILABLE BEFORE SEPTEMBER 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 49,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542678September 9, 2013
AIR BAGS
RECENTLY, THE AIRBAG LIGHT HAS BEEN ILLUMINATING WHEN I START THE ENGINE. IT DOES NOT GO OFF WHILE DRIVING. THE ONLY WAY IT GOES OFF IS TO RE-START THE VEHICLE. SOMETIMES IT TAKES SEVERAL RE-STARTS TO TURN THE LIGHT OFF. AFTER READING SOME ARTICLES ONLINE, I AM WORRIED THAT MY AIRBAGS MAY SPONTANEOUSLY DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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