Jeep Liberty Complaints

8,882 consumer complaints on file.

#10620951August 8, 2014
AIR BAGS
WE PURCHASED OUR JEEP IN 2008 AND THE AIR BAG LIGHT WAS ON. SOME TIMES IT COMES ON IMMEDIATELY AFTER STARTING THE VEHICLE, SOMETIMES AFTER DRIVING FOR AWHILE, SOMETIMES NOT AT ALL, LIKE THERE IS A BAD CONNECTION SOMEWHERE. THE CAR LOT SAID THERE WAS A RECALL AND WE NEEDED TO TAKE IT IN FOR THE FREE REPAIR. W WENT TO OUR LOCAL JEEP DEALER, THEY SAID THE RECALL HAD BEEN DONE, AND WHEN THE ADVISER POPPED THE HOOD TO SHOW ME WHAT WAS DONE, HE NOTICED THE WIRE LOOM WAS NOT ON THE WIRE LIKE IT WAS SUPPOSED TO BE. SO HE PUT ONE ON IT. SO AS FAR AS WE KNEW THE ORIGINAL DEALERSHIP THAT SUPPOSEDLY PERFORMED THE REPAIR DID NOT ACTUALLY DO IT AND JUST SAID THEY DID. SO AROUND 7 YEARS WITH NO REPAIR FOR A POSSIBLE WIRE RASH. IN 2012 WE GOT NOTICE THAT ANOTHER AIR BAG RECALL NEEDED TO BE DONE, WHICH TOOK ABOUT A YEAR FOR THEM TO GET PARTS FOR. A DEALER DID THE REPAIR AND CLEARED THE AIR BAG CODE. I ASKED THE DEALER WHAT THE AIR BAG CODE WAS AND WAS TOLD THEY DIDN'T READ IT JUST CLEARED IT. I ASKED WHY THE AIR BAG LIGHT WAS STILL ON AND THEY SAID THEY COULD DIAGNOSE IT FOR $120 AN HOUR. I CONTACTED CHRYSLER ON THIS AND THEY SAID THEY CONTACTED THE DEALER WHO DID THE REPAIR AND THE DEALER TOLD THEM THE AIRBAG LIGHT IS NOT RELATED TO THE RECALL THEY DID. IF THEY DID NOT READ THE CODE, HOW DO THEY KNOW? [XXX] AT CHRYSLER SAYS THAT IF YOU BUY A USED VEHICLE THEN YOU ARE RESPONSIBLE FOR THE REPAIRS NOT CHRYSLER. 6 OTHER JEEPS WHICH HAVE HAD BOTH REPAIRS HAVE HAD THEIR AIRBAGS DEPLOY. IT IS OBVIOUS THAT NEITHER OF THE FIRST TWO FIXES HAVE CORRECTED THE PROBLEM AND JEEPS HAVE MULTIPLE AIR BAG PROBLEMS WHERE THE ENTIRE SYSTEMS NEED TO BE GONE THROUGH AND EACH JEEP MIGHT HAVE DIFFERENT THINGS WRONG. IT IS TIME FOR A THIRD AND FINAL RECALL WHERE EACH JEEP NEEDS TO BE DIAGNOSED THEN REPAIRED INSTEAD OF CHRYSLERS ONE SIZE FITS ALL SOLUTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620943August 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620964August 8, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT HE HAS BEEN WAITING FOR OVER A YEAR TO HAVE THE VEHICLE REPAIRED. THE CONTACT DID EXPERIENCE A FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619513August 7, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619564August 7, 2014
FUEL SYSTEM, GASOLINE
I HAVE RECEIVED THE SAFETY RECALL NOTICE FOR POSSIBLE FUEL LEAKAGE IN A REAR END COLLISION MANY MONTHS AGO AND HAVE NOT HEARD ANYTHING ABOUT IT SINCE. IT SAID CHRYSLER PLANS TO INSTALL A OEM TRAILER HITCH.HOW MUCH LONGER DO I HAVE TO WAIT TO HAVE THIS DONE FOR NOW I FEEL VERY UNSAFE DRIVING THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620664August 7, 2014
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620688August 7, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619327August 6, 2014
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER STATED WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 9/12/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619339August 6, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619348August 6, 2014
FUEL SYSTEM, GASOLINE
I RECEIVED A RECALL NOTICE APPROXIMATELY 6 MONTHS AGO THAT THE FUEL TANK COULD LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. I WAS NOTIFIED THAT CHRYSLER WOULD INSTALL A REAR TRAILER HITCH TO MANAGE CRASH FORCES IN LOW-SPEED IMPACTS. THE RECALL STATED THAT THIS INSPECTION AND INSTALL WOULD OCCUR WHEN PARTS WERE AVAILABLE. I STILL HAVE NOT RECEIVED THE INSPECTION OR FOLLOW UP LETTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619379August 6, 2014
AIR BAGS
AT 55000 MILES( 7/29/14) MY AIR BAG WARNING LIT ON MY DASHBOARD AND STAYED ON AND CONTINUED TO REMAIN ON UNTIL I BROUGHT THE VEHICLE IN TO A CHRYSLER DEALERSHIP ON AUGUST 5, 2014. I BROUGHT THE VEHICLE TO MY MECHANIC WHO TOLD ME THROUGH HIS EXPERIENCE WHEN THAT LIGHT COMES ON, THE VEHICLE IS EXPERIENCING COMPLETE SHUT DOWN OF THE AIR BAG SYSTEM! NOW, I RECEIVED A RECALL NOTICE A MONTH OR TWO PRIOR FROM CHRYSLER THAT 2011-2012 JEEP LIBERTY'S WERE BEING RECALLED FOR POSSIBLE AIRBAG FAILURE AND THAT CHRYSLER WOULD REPLACE ONE OF TWO CONTROL MODULES AND UPDATE THE COMPUTER SYSTEM AT NO CHARGE. ON TUESDAY AUGUST 5, 2014 I BROUGHT THE JEEP LIBERTY TO A DEALER WHICH TOLD ME ALL MY VEHICLE REQUIRED WAS A COMPUTER UPDATE BUT THEY COULDN'T UPDATE THE SYSTEM BECAUSE A MODULE FOR THE AIRBAG SYSTEM HAD TO BE REPLACED WHICH WAS CAUSING THE RED AIRBAG WARNING LIGHT ON MY DASHBOARD TO COME ON AND STAY ON STEADY. TO FIX THIS IT WOULD COST ME $371.00!!! AFTER ARGUING WITH THE SERVICE MANAGER HE MADE THE COST $100.00 PLUS $7.00 STATE SALES TAX AS A CO-PAY AS IF IT WAS A WARRANTY REPAIR. IT FELT AS IF THE ONLY WAY TO HAVE THIS PROBLEM FIXED WAS TO PAY MONEY AS IF MY CAR WAS BEING HELD HOSTAGE OR IS CHRYSLER AND ITS DEALER TRYING TO TAKE ADVANTAGE OF ME BECAUSE OF MY AGE. THIS TOTAL REPAIR SHOULD HAVE BEEN PAID BY CHRYSLER, NOT ME. WHAT IS THIS? SOME TYPE OF SCAM CHRYSLER AND/OR THEIR DEALERS HAVE GOING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619390August 6, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619420August 6, 2014
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS 2007 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619189August 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PART WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619191August 6, 2014
ENGINE
I WAS DRIVING TO UNLOCK MY OTHER VEHICLE BECAUSE MY HUSBAND LOCKED THE KEYS IN THE CAR. I HAD MY TWO YOUNG BOYS, 2 AND 3 YEARS OLD WITH ME. I WAS ON AN INTERSTATE WHEN ALL OF A SUDDEN, THE WHEEL LOCKS UP AND I SEE SMOKE COMING FROM THE HOOD. BLEW THE ENGINE!!!! I WAS STUCK ON THE SIDE OF THE ROAD, NO CELL PHONE, THE NIGHT BEFORE A TERRIBLE ICE STORM THAT WAS HEADED MY WAY. VERY SCARY SITUATION. I COULDN'T BELIEVE IT WAS HAPPENING TO ME. NOW IT IS GOING TO COST ME OVER $5000 TO FIX IT, I THINK NOT. I DON'T HAVE THAT KIND OF MONEY SITTING AROUND. I HAVE TWO LITTLE ONES IN DIAPERS AND ANOTHER IN COLLEGE. SO DISAPPOINTED IN THE MANUFACTURER FOR NOT WARNING THE PUBLIC. AND TO BOOT, I ONLY PAID IT OFF LAST SUMMER. $18,000 DOWN THE TUBE. IT WAS MY FIRST VEHICLE I EVER PAID OFF. SO VERY DISAPPOINTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619209August 6, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD A LOUD BANGING SOUND NEAR THE REAR SEATS IN THE VEHICLE. THE CONTACT DISCOVERED THAT THE REAR PASSENGER SIDE WINDOW HAD SUDDENLY DROPPED DOWN INTO THE DOOR PANEL. THE FAILURE PREVIOUSLY OCCURRED ON ALL FOUR SIDE WINDOWS FOR WHICH THE DEALER STATED THAT THE WINDOW LIFT PLATES AND/OR LIFT REGULATORS MALFUNCTIONED. THE WINDOWS WERE REPAIRED EACH TIME, BUT THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE ON EIGHT SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619309August 6, 2014
AIR BAGS, SEAT BELTS
I FILED A COMPLAINT WITH A REPRESENTATIVE FROM CHRYSLER AND IT IS SHOWN ON THE PREVIOUS PAGE..HOWEVER, A COUPLE OF THINGS AREN'T AS I DESCRIBED THEM TO HER. WE RECEIVED 3 RECALLS AND TOOK THE JEEP TO MTN. VIEW IN RINGGOLD GA ON JULY 28/2014. THE RECALLS WERE FOR TRAILER HITCH,AIR BAGS AND SEATBELTS..WE WERE THERE FOR APPROXIMATELY 4 HOURS AND WERE TOLD WE WERE READY TO LEAVE.A FEW (3) MILES TOWARDS HOME THE AIR BAG LIGHT CAME ON-WE HAD STOPPED AT A VEGETABLE STAND AND IMMEDIATELY TURNED AROUND AND WENT BACK TO THE DEALER SHIP..THEY WERE NOT HAPPY..AFTER ABOUT 35-40 MINUTES A GUY COMES OUT AND SAID IT WAS OUR BATTERY!! THAT WE NEEDED TO PURCHASE A NEW ONE..WE LEFT AND STARTED HOME AGAIN AND JUST A COUPLE OF MILES UP THE ROAD THE LIGHT CAME ON AND HAS CONTINUED TO STAY ON..ON THE OTHER INFORMATION THE GIRL TOOK SHE SAID WE DID NOT TAKE THE CAR BACK TO THE DEALERSHIP-BUT IT WAS NOT FIXED..I CALLED AND FILED A COMPLAINT BECAUSE OF THE HARSH TREATMENT AND THE PROBLEM WAS NOT SOLVED AND BECAUSE MEDICINE BELONGING TO MY HUSBAND HAD BEEN TAKEN OUT OF THE CONSOLE..SHE SUGGESTED I NOTIFY CHRYSLER AND THEN GAVE ME AND ODI # 10618678. CHRYSLER SAID IT WAS REPORTED THE AIRBAG MODULE AND A BALL JOINT HAD BEEN REPLACED... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618921August 5, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE DEALER STATED SEVERAL TIMES THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618924August 5, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618997August 5, 2014
AIR BAGS
CALLED DEALERSHIP AUGUST 1ST FOR THE RECALL ON HEAD RESTRAINTS. I HAVE AN APPOINTMENT FOR THE 8TH. THE NEXT EVENING WHEN STARTED MY CAR THE AIR BAG DEPLOY LIGHT STAYS ON DASHBOARD. THE LIGHT BY GEARSHIFT FLASHED AT FIRST AND SAID AIR BAG FOR PASSENGER SIDE NOT ON.I SAW ANOTHER COMPLAINT AT 43,000. MILES WITH SAME ISSUE ON THIS SITE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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