Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10818981January 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED, WHICH INDICATED THAT THE AIR BAG SYSTEM WAS FAULTY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. IN FEBRUARY OF 2015, THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART COULD BE GIVEN. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818327January 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816199December 25, 2015
ENGINE
WHILE DRIVING THE ENGINE WILL SHUT OFF WITHOUT WARNING CAUSING A LOSS OF CONTROL OF THE VEHICLE. THE VEHICLE HAS A NEW BATTERY AND ALL ELECTRICAL FUNCTIONS OF THE VEHICLE WORK EXCEPT THE ENGINE. VEHICLE MAY RESTART AFTER A PERIOD OF TIME. THIS HAS HAPPENED AT ALL SPEEDS AND DRIVING CONDITIONS WHILE IN DRIVING LANES. CITY, HIGHWAY, INTERSECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811631December 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811714December 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAIILURE MILEAGE WAS APPROXIMATELY 200,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811720December 22, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811035December 17, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810730December 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. UPDATED 03/09/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810768December 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG CONTROL MODULE HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/15/16*LJ UPDATED 05/11/18*JB THE CONSUMER STATED THE ISSUE HAS BEEN RESOLVED ON 1/28/16. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810030December 14, 2015
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809617December 11, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808677December 7, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WAS IN MOTION AND KEPT STALLING ON HIGHWAY AND CITY STREETS. ANOTHER COMPUTER WAS INSTALLED BUT DIDN'T SOLVE THE PROBLEM. THE THROTTLE POSITION, IDLE AIR CONTROL, AND MAP SENSORS WERE REPLACED. VEHICLE HAD HARD START PROBLEM AND THE FUEL INJECTORS AND FUEL FILTER WERE REPLACED. STARTED VEHICLE IN DRIVEWAY AND HEARD POPPING NOISES AND IT AUTOMATICALLY SHUT DOWN. THE COLI PACK HAD TO BE REPLACED. NUMEROUS VACUUM HOSES HAVE POPPED OFF DURING DRIVING AND HAD TO BE REPLACED. NO ERROR CODES OR CHECK ENGINE LIGHT WOULD COME ON EVEN THOUGH THESE THINGS WERE HAPPENING. A YEAR AGO THE OIL PRESSURE SENDING UNIT HAD TO BE REPLACED AND HAS CURRENTLY GONE BAD AGAIN. I HAVE TO PUT THE TRUCK IN NEUTRAL AND LET IT IDLE BEFORE I DRIVE IT OR THE TRANSMISSION WILL JERK. I ALSO HAVE TO LET THE TRUCK STAY CRANKED FOR 10-15 MINUTES BEFORE I CAN DRIVE IT BECAUSE IT TAKES THAT LONG FOR IT TO IDLE DOWN. MY DRIVER SEAT CONTROLS WILL NOT WORK, AND THE PASSENGER WINDOW WILL NOT STAY UP AND THE CONTROLS WILL NOT WORK. IF YOU DO RESEARCH ON THE 2000-2004 JEEP GRAND CHEROKEE MODELS, YOU WILL FIND THE EXACT SAME ISSUES FROM EVERYONE WHO HAS OWNED THESE SPECIFIC YEARS AND MODELS. CHRYSLER KNOWS ABOUT THE CONSTANT ISSUES, YET THE 2000-2004 MODELS ARE NOT ON THE BUY BACK LIST. THE DEALERSHIPS EVEN HAVE A PROBLEM TRYING TO FIGURE OUT WHAT THE PROBLEM IS WHICH IS WHY IT COSTS SO MUCH AND THE PROBLEMS CONTINUE TO EXIST. OWNERS HAVE HAD TO CONSULT WITH OTHER JEEP OWNERS TO WORK TOGETHER TO TRY TO SOLVE THE PROBLEMS OURSELVES. 2002 WITH ONLY 115,000 MILES ON IT. THERE WOULD BE MORE MILES ON IT IF PROBLEMS WOULD STOP OCCURRING WITH THESE VEHICLES AND PREVENTING PEOPLE FROM DRIVING. I PUT THE DATE WHEN IT STARTED IN 2012, BUT CONSTANT PROBLEMS ARE STILL CONTINUING TO THIS DATE AND YEAR OF 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816102December 7, 2015
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE REPAIRS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808896December 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE AIR BAG LIGHT WAS ILLUMINATED AND PREVENTED THE VEHICLE FROM PASSING AN INSPECTION. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807724December 1, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/10/16*LJ; UPDATED 05/02/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806684November 25, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806595November 24, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE MODULE NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795004November 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/18/16*LJ UPDATED 02/22/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794351November 17, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794378November 17, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED BRUISES ON HER HANDS, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

← Back to Jeep Grand Cherokee