Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10825587February 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825651February 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. ONE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE BEYOND A REASONABLE TIME FRAME. THE CONTACT CALLED FOR WEEKS AND WAS NOT ABLE TO OBTAIN THE PART FOR A MANUFACTURER RECALL CONCERNING THE AIR BAGS. THE VEHICLE WAS TAKEN TO A SECOND DEALER WHO REPLACED THE PART FOR THE AIR BAG RECALL. THE AIR BAG WARNING LIGHT WENT OFF AFTER THE DEALER'S REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825657February 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE CONTACT NOTIFIED THE DEALER FOR MONTHS AND THEY WERE NOT ABLE TO PROVIDE THE REPAIR WITHIN A REASONABLE TIME FRAME FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME OF WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825438February 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND THE DEALER WAS UNABLE TO SUPPLY THE PART FOR THE RECALL REPAIR BEYOND A REASONABLE TIME FRAME. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE SECOND NOTICE WOULD BE SENT TO THE CONTACT TO INDICATE THAT THE PARTS WERE AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825147February 9, 2016
SEATS
TAKATA RECALL, WAS DRIVING TO WORK ON A HIGHWAY IN MINOT ND, STARTED TO SMELL SMOKE AND SOMETHING HOT SMELLING, THEN MY RIGHT DRIVERS LEG WAS GETTING HOT. I LOOKED DOWN AND MY DRIVERS SEAT WAS SMOKING UNDERNEATH. HURRIED TO STOP ALONG THE SIDE OF ROAD, TURNED OFF SEAT WARMER BUTTON, THEN OPENED THE DRIVERS DOOR TO CLEAR THE SMOKE AND COOL UNDER THE SEAT. REPORTED THIS TO CHRYSLER, THEY STATED MY VIN # WAS NOT ON THE RECALL LIST. IF IT CAUGHT FIRE--IT SOUND BE ON LIST BY NOW. THIS COULD BE VERY DANGEROUS DRIVING DOWN THE HIGHWAY IF THE PASSENGER SIDE DOES THE SAME THING AS DRIVERS SIDE DID. VIN# [XXX] THE CAMPAIGN # 09V117000 ALSO AS OF TODAY I HAVE RECEIVED RECALLS ON AIRBAG AND ENGINE FAN--CALLED THEM LAST YEAR TO ORDER IN MINOT--THEY STATE THEY HAVEN'T GOTTEN YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824517February 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824281February 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823433February 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. VIN TOOL CONFIRMED PARTS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823508February 1, 2016
AIR BAGS
THIS VEHICLE WAS RECALLED OVER A YEAR AGO ON RECALL R-06 ,15V-046 DEALER HAS DONE THE TEMPORARY FIX THAT WAS SUPPOSED TO HOLD UNTIL THE FINAL MODULE WAS REPLACED. WE CONTINUALLY GET NOTIFICATIONS THIS NEEDS TO BE COMPLETED BUT THE DEALERS STATE THERE ARE NO PARTS. IS NHTSA EVER GOING TO FORCE CRYSLER/JEEP TO COMPLETE THIS RECALL? IT ORIGINALLY STARTED IN 2012 WITH 12V527
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822232January 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822409January 26, 2016
AIR BAGS
IN EARLY 2015 I WAS NOTIFIED THAT PARTS WOULD NOT BE AVAILABLE UNTIL THE END OF THE YEAR FOR THE AIRBAG SYSTEM RECALL. I HAVE STILL NOT BEEN NOTIFIED TO SCHEDULE THE RECALL REMEDY. I HAVE HAD A RED AIRBAG WARNING LIGHT ON SOLID ALL OF LAST YEAR (2015) AND CURRENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821988January 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821631January 22, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/10/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 1/29/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820535January 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819924January 13, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819504January 11, 2016
SERVICE BRAKES, EXTERIOR LIGHTING
I HAVE HAD EVER LIGHT ON MY TRUCK FIXED AND I STILL HAVE NOT FOUND THE RIGHT THING. AND I AM SEEING AM NOT THE ONLY TRUCK THAT IS HAVE THAT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819496January 11, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819279January 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/04/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819134January 9, 2016
AIR BAGS, SEAT BELTS
OCCUPANT RESTRAINT CONTROL RECALL - I JUST HAD THIS PART REPLACED AT A JEEP DEALERSHIP. WHEN I TURNED MY VEHICLE ON, I NOTICED THAT BOTH THE AIRBAG AND SEATBELT LIGHTS ARE STILL ON. I IMMEDIATELY WENT BACK INTO THE DEALERSHIP AND SPOKE WITH THE SERVICE EMPLOYEE AND THEY STATED THAT THEY WERE ONLY AUTHORIZED TO REPLACE THE MODULE AND REFUSED TO TELL ME WHETHER THE PROBLEM WAS RESOLVED OR IF MY AIRBAGS ARE PROPERLY FUNCTIONING. HOW CAN I KNOW FOR SURE IF THE PROBLEM HAS BEEN RESOLVED IF THE LIGHTS WHICH INDICATED THE PROBLEM ARE STILL ON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819169January 9, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I WAS DRIVING AND HEAT STOPPED FLOWING AND A/C STOPPED FLOWING. IT IS WINTER TIME SO THE FRONT WINDSHIELD WAS UNABLE TO DEFROST, LEAVING THE WINDSHIELD FOGGY AND HAZARDOUS TO DRIVE IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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