Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10641617October 6, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/12/15*CN THE RECALL REPAIR WAS COMPLETED. UPDATED 03/17/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641625October 6, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS NEEDED TO REPAIR THE VEHICLE WOULD NOT BE AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641641October 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640802October 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V391000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640470October 1, 2014
ELECTRICAL SYSTEM:WIRING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM: WIRING). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640631October 1, 2014
SERVICE BRAKES
WENT FOR RECALL WORK AS SOON AS I RECEIVED NOTICE FROM CHRYSLER. HAVE BEEN WAITING OVER 3 MONTHS FOR PARTS AND DEALER DOES NOT KNOW WHEN PARTS WILL BE AVAILABLE. I CALLED CHRYSLER TO COMPLAIN AND THERE ONLY RESPONSE WAS, "CALL YOUR DEALER". WHAT GOOD IS IT TO RECALL VEHICLES AND THEN NOT REPAIR THEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640013September 29, 2014
ENGINE, ELECTRICAL SYSTEM
06/30/2014: CAR WAS CRANING SLOW. OUTCOME: BATTERY REPLACED. BRAKE BOOSTER RECALL AND REPLACED. 08/18/2014: CAR WAS TOWED IN. OUTCOME: FUEL PUMP OVERLAY WAS REPLACED. 09/15/2014: CAR WAS TOWED IN NOT STARTING. OUTCOME: BATTERY REPLACED AND NEW ALTERNATOR REPLACED. LAST INCIDENT HAPPENED ON 09/12/2014 I WAS DRIVING HOME, THE CAR PANEL STARTED FLASHING, VEHICLE SHUT OFF, AND I LOST POWER STEERING. NO CONTROL OF MY CAR. THANKFUL I WASN'T IN AN ACCIDENT. I HAD MY CHILDREN IN THE CAR. PRECIOUS CARGO. THIS IS A HUGE SAFETY ISSUE AND CONCERN. IF I WAS ON THE FREEWAY I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED. MY CAR ONLY HAS 37K MILES ON IT. AN ALTERNATOR SHOULD NOT BE NEEDED TO BE REPLACED AT SUCH LOW MILEAGE. I CAN UNDERSTAND 100K. PLUS 2 BATTERY REPLACES NEEDED WITHIN 2 MONTHS. THIS CAR IS NOT RELIABLE NOR SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639349September 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) IN JUNE OF 2014. THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639412September 26, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES,SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER 14V391000 (ELECTRICAL) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ADVISED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR AND DID NOT KNOW WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638663September 24, 2014
SERVICE BRAKES
I AM NOT SURE IF THIS IS THE CORRECT PLACE TO COMPLAIN. BUT I RECEIVED A RECALL FOR MY BRAKE BOOSTER ( WHICH I AM NOT SURE WHAT IT IS, BUT ANYTHING TO DO WITH BRAKES HAS TO BE IMPORTANT) MONTHS AGO. I REACH OUT TO THE DEALERSHIP SAYING I RECEIVE THE LETTER IN THE MAIL ABOUT MY BRAKES AND I NEED THIS FIXED AND THEY SAID WELL THEY ONLY SEND US ONE PART AT A TIME. SO WHEN WE FIX ONE WE HAVE TO SEND THE OLD ONE IN AND WAIT FOR A NEW ONE SO WE WILL PUT YOU ON THE LIST TO GET THE PART. SO I CALLED BACK A MONTH LATER TO FIND OUT THAT THE RECALL PART HAS BEEN RECALLED WHICH IS RIDICULOUS. SO HERE I AM THE END OF SEPTEMBER STILL TRYING TO GET BY BRAKE BOOSTER FIXED, NOT KNOWING IF MY BRAKES WILL FAIL OR NOT. I SHOULDN'T HAVE TO WAIT TO GET INTO AN ACCIDENT FOR SOMETHING TO BE DONE. MY CAR ISN'T A CHEAP CAR I HAVE PAID GOOD MONEY FOR THIS AND IF SOMETHING ISN'T SAFE THERE IT SHOULD BE FIXED AND I SHOULDN'T HAVE TO WORRY ABOUT IT. CAN YOU PLEASE HELP ME IF YOU CAN NOT CAN YOU LEAD ME IN THE RIGHT DIRECTION. THANK YOU IN ADVANCE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638399September 23, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638531September 23, 2014
SERVICE BRAKES
I TOOK MY VEHICLE TO RAY BRANDT DODGE/JEEP @ 1600 WESTBANK EXPRESSWAY IN HARVEY, LA APPROX 1-2 MONTHS AGO AND WAS ADVISED I NEED TO REPLACE THE BRAKE BOOSTER. I WAS ADVISED THAT I WOULD BE NOTIFIED WHEN PART CAME IN. I HAVE NOT RECEIVED ANY NOTIFICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637942September 22, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
CAR WOULD NOT START ON FIRST ATTEMPT. THIS OCCURRED EVERYDAY FOR 3 DAYS AT WHICH POINT I BROUGHT IT TO THE DEALERSHIP FOR SERVICE. THE PROBLEM WAS AN ISSUE WITH THE FUEL PUMP RELATED TO A FAULTY TIPM. THE PART WAS REPLACED BY THE DEALERSHIP AT NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638083September 22, 2014
SERVICE BRAKES
MY 2012 JEEP GRAND CHEROKEE EXPERIENCED BRAKE DIFFICULTIES DURING THE WINTER 2013/2014 TWICE. I BLAMED IT ON THE EXTREME COLD WE WERE EXPERIENCING AT THE TIME. SHORTLY THEREAFTER, THE BRAKE RECALL NOTICE WAS ISSUED TO THE MEDIA. I IMMEDIATELY CALLED MY LOCAL CHRYSLER/JEEP DEALER TO INQUIRE ABOUT THE RECALL. I WAS INFORMED THAT THEY HAD NOT BEEN GIVEN NOTICE TO MAKE APPOINTMENTS FOR THE REPAIRS. APPROX 1 MONTH LATER THE OFFICIAL RECALL NOTICE WAS RECEIVED BY MAIL. I AGAIN CALLED THE DEALER WHO TOLD ME I WAS #12 ON THEIR REPAIR LIST. HE ALSO NOTED THAT THE PARTS WERE BEING SENT "A COUPLE AT A TIME" AND THAT IT COULD BE A WHILE. MONTHS LATER, I HAVE CALLED FOR AN UPDATE AND AM STILL #5 ON THE WAITING LIST. I LET THEM KNOW THAT I TRULY HAD EXPERIENCED THE FAILURE AND WAS CONCERNED ABOUT WINTER WEATHER COMING SOON. THEY SAID THAT THEY WOULD GET TO ME AS SOON AS POSSIBLE. I AM VERY DISAPPOINTED IN THE RESPONSE TO OUR CONCERNS...ESPECIALLY HAVING EXPERIENCED THE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637749September 20, 2014
UNKNOWN OR OTHER
FUEL PUMP CONTINUES TO RUN AFTER CAR SHUT OFF. RESULT IS A DEAD BATTERY AND MY CAR IN THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637343September 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636889September 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637105September 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633703September 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT TWO PARTS WERE BEING DISTRIBUTED TO EACH DEALER PER MONTH. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/24/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633717September 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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