Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10653016November 6, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652919November 5, 2014
SERVICE BRAKES
THERE HAS BEEN A RECALL FROM CHRYSLER REGARDING THE BRAKE BOOSTER FREEZING DURING COLD WEATHER. THE RECALL IS P-14/NHTSA 14V-154 . WE HAVE BEEN ON A WAITING LIST SINCE MAY 2014 AND THE DEALERSHIP HAS BEEN UNABLE TO RECEIVE THE PARTS TO MAKE THE REPAIRS. I HAVE BEEN IN CONTACT WITH CHRYSLER AND THEY HAVE BEEN NO HELP AS TO MAKING A TIMELY REPAIR. I ASK THAT YOU LOOK INTO THIS ISSUE AS TO WHY SO MANY PEOPLE ARE ON WAITING LIST AWAITING PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652226November 3, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
MY WIFE WAS DRIVING THE VEHICLE WHEN ALL OF THE SUDDEN THE ENGINE STARTED TO REV AND WOULD NOT SHIFT UP OR DOWN. SHE COULD ONLY GO MAYBE 20 MPH - PEOPLE PASSING AND HONKING ON A 4 LANE ROAD. SHE FOUND AN AREA AND PULLED OFF THE ROAD INTO A RETAIL PARKING LOT. SHE PUT THE CAR IN PARK AND THEN SHIFTED BACK INTO DRIVE AND THE ISSUE CONTINUED AS THE CAR MOVED BUT THE ENGINE REV'ED WITHOUT SHIFTING TO THE NEXT GEAR. SHE PUT THE CAR IN PARK AND CALLED THE LOCAL DEALER, WHERE SHE WAS TOLD TO CALL CHRYSLER ROAD SIDE ASSISTANCE AND HAVE IT TOWED IN. THE DEALER TOOK A LOOK AT IT THE NEXT DAY AND COULD NOT MAKE IT HAPPEN AGAIN. THEY SAID THEY RE CHIPPED IT I BELIEVE(RESET THE ELECTRONICS). THIS SAME ISSUE HAPPEN AGAIN APPROX. 30 DAYS LATER AND IT WAS TOWED IN AND THEY COULD NOT FIND ANY ISSUE. THEY SAID WE HAD TO TAKE THE VEHICLE BACK AND THERE WAS NOTHING THEY COULD DO. WE HAVE HAD THE VEHICLE TOWED TWICE NOW BOTH IN THE MORNING TAKING OUR DAUGHTER TO SCHOOL. WE CANNOT TRUST THIS VEHICLE AND ARE LOOKING AT SELLING IT. THAT IS WHAT THE DEALER SUGGESTED AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652291November 3, 2014
ELECTRICAL SYSTEM
WHILE DRIVING AT A SPEED OF ABOUT 25 MPH, I HEARD A VIBRATING NOISE, SMELLED AND SAW AN EXCESSIVE AMOUNT OF SMOKE COMING FROM THE ENGINE COMPARTMENT. I DROVE DIRECTLY HOME AS THE BATTERY/ELECTRICAL LIGHT CAME ON. ONCE STOPPED, I OPENED THE HOOD TO FIND SMOKE POURING FROM THE ALTERNATOR AREA. I AM GUESSING THE THIS MAY INVOLVE THE CURRENT CAMPAIGN "P60" AND/OR RECALL NUMBER 14V-634. THE SUV CURRENTLY CANNOT BE SAFELY DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650957October 29, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649378October 23, 2014
FUEL/PROPULSION SYSTEM
WENT TO START CAR AND IT JUST SPUTTERED AND STOP, HAD TO TRY 3 TO 4 TIMES THEN WOULD START. THIS HAPPENED EVERY TIME WE HAD TO HAVE A NEW FUEL PUMP, RELAY ASSY WITH INLINE FUSE ASSY. INTER LOSS OF FUEL PRESSURE. THIS IS A RECALL ON THE 2011 AND WE FEEL IT IS A RECALL FOR THE 2012. ALSO AT THAT LOW MILEAGE WHY WOULD THIS SCARE US. WE WERE OUT OF TOWN AND IN FEAR OF NOT GETTING HOME. WE WERE ONLY 22 MILES OVER THE 36,000, BECAUSE WE WERE OUT OF TOWN AND HAD TO GET BACK TO OUR CAR DEALER SO WE HAD TO GO OVER THE MILEAGE TO GET TO THEM, SO WE HAD TO PAY FOR THIS SERVICE. JUST NOT FAIR TO US! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649534October 23, 2014
ELECTRICAL SYSTEM
THE CAR STARTED TO MAKE LOUD, WHINING NOISE ON 9/5/14 WHEN IT WAS TAKEN TO FIELDS JEEP, GLENVIEW, IL TO BE CHECKED UP. 2 MECHANICS CHECK THE CAR AND TOLD IT WAS SAFE TO DRIVE. DUE TO THE LACK OF INTEREST OR UNPROFESSIONAL STAFF, THE CAR WAS NOT TAKEN IMMEDIATELY TO SERVICE EVEN THOUGH IT WAS APPARENT THAT IT WAS DANGEROUS TO DRIVE. THE SERVICE WAS SCHEDULED FOR 9/15. THE ALTERNATOR FAILED AND THE CAR STALLED ON 9/12/14 AT THE GARAGE AND THE CAR WAS TOWED TO FIELDS JEEP. THE FIELDS JEEP SERVICE WAS RECKLESS - RECALL WAS ANNOUNCED ON 10/16/14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648778October 20, 2014
SUSPENSION, ELECTRICAL SYSTEM
I HAVE HAD MULTIPLE MINOR ISSUES WITH THIS VEHICLE AND RETURNED FOR REPAIR AS MANY AS 3 TIMES TO GET THEM FIXED. THOSE ARE MINOR COMPARED TO THE CHALLENGES I ENCOUNTERED LAST WEEK WITH THE VEHICLE. I TOOK IT INTO SERVICE THE BRAKES FOR NORMAL WARE AND TEAR AND HAD TWO RECALLS TAKEN CARE OF. I ALSO HAD THE REAR WINDOW WHICH WAS LEAKING FIXED (3RD TIME) AND DASHBOARD TRIM REPAIRED (2ND TIME). ABOUT AN HOUR AFTER LEAVING THE DEALER THE CHECK ENGINE LIGHT CAME ON. I RETURNED TO THE DEALER THE NEXT DAY AND THEY DISCOVERED IT HAD 2 BAD CODES THAT HAD SOMETHING TO DO WITH A BAD GROUND. THEIR FIRST THOUGHT WAS THE RECALL WORK WAS NOT DONE PROPERLY. ONCE THEY DUG INTO THE CODES THEY DISCOVERED A COUPLE OF THINGS. FIRST THE MODULE-ACTIVE DAMPENING WAS BAD AT A COST TO ME OF $749.00. IN MY OPINION THIS MODULE HAD NOTHING TO DUE WITH MY CARE FOR THE VEHICLE AND SHOULD LAST THE LIFE OF THE CAR. IT WAS SO HARD TO GET IT TOOK THE DEALER 2 DAYS TO FIND ONE. THEY ALSO COMMENTED IT WAS THE FIRST THEY HAVE EVER REPLACED. THEY ALSO DISCOVERED DUE TO THE CHECK ENGINE LIGHT THAT ONE OF THE SHOCKS IS BAD AND WILL COST APPROX. $1600.00 TO REPLACE AND THEY ARE NONE TO BE HAD RIGHT NOW. THEY ARE ON BACK ORDER. AGAIN ANOTHER PART THAT SHOULD NOT BE REPLACED IN LESS THEN 2 YEARS OF HIGHWAY USE. THIS IS A SRT MODEL (THE MOST EXPENSIVE CAR IN CHRYSLER'S LINE) AND IT ONLY HAS SURFACE STREET AND HIGHWAY MILES ON IT. AS FOR THE SHOCK THE DEALER IS ASKING JEEP TO PAY FOR ALL OF IT EXCEPT $100.00, WE SHALL SEE. FINALLY THEY DISCOVERED SOMETHING THEY CALL A "BRACKET" WHICH IS AN ELECTRICAL WIRING HARNESS WAS BAD. IT WAS EXPLAINED TO ME THAT THEY REPAIRED IT BUT IF IT GOES OUT AGAIN IT WILL BE ANOTHER $1600.00 REPAIR. ONCE AGAIN SHOULD NOT A ELECTRONIC COMPONENT THAT WOULD HAVE TO HAVE THE DASH BOARD REMOVED TO REPLACE IT LAST THE LIFE OF THE CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648443October 17, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645040October 16, 2014
ELECTRICAL SYSTEM, ENGINE
TOTAL POWER LOSS IN CABIN AND ENGINE, UNABLE TO OPEN PASSENGER DOORS FROM INSIDE. THE VEHICLE WOULD NOT START AND THERE WAS A BURNING CIRCUIT SMELL EMITTING FROM UNDER THE TIPM. AAA TRIED GIVING A JUMP BUT THE VEHICLE WOULD NOT TURN OVER EVEN THOUGH TEMPORARY ELECTRICAL POWER HAD BEEN ESTABLISHED WHILE CONNECTED TO AAA POWER SOURCE. ELECTRICAL POWER WAS LOST UPON DISCONNECT FROM AAA SOURCE. DEALERSHIP DETERMINED THAT THE PROBLEM WAS ALTERNATOR FAILURE WHICH RESULTED IN SUBSEQUENT DAMAGE TO THE VEHICLES BATTERY AND CONNECTING CABLES. DEALERSHIP ALSO DETERMINED THAT THE BURNING SMELL EMITTED FROM THE BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648129October 16, 2014
SERVICE BRAKES
WHILE REVERSING FROM A DRIVEWAY WITH AN INCLINE BRAKES WERE NOT RESPONSIVE. I WOULD LIKE TO FILE A FORMAL COMPLAINT AGAINST CHRYSLER FOR NOT SUPPLYING THE PARTS TO DEALERSHIPS/CAR OWNERS FOR ALL RECALLS (P14,P36, IMPENDING ALTERNATOR RECALL, ETC). THESE RECALLS IN MY OPINION ARE ALL EXTREMELY DANGEROUS AND ENDANGER THE GENERAL PUBLIC ALONG WITH THE OWNER OF THESE VEHICLES. P-36 VANITY LIGHT CATCH FIRE, P-14 BREAK FAILURE, IMPENDING ALTERNATOR - CAR LOSES POWER UNEXPECTEDLY. I WILL ALSO MENTION OUR WARRANTY PERIODS HAVE BEEN EXTENDED FOR 5 ADDITIONAL YRS AND 50,000 MILES DUE TO POSSIBLE LEFT CYLINDER HEAD FAILURES. SHAME ON CHRYSLER FOR NOT SUPPLYING PARTS AND MAKING THE DEALERSHIPS THE MIDDLE MEN WHO ALSO DONT HELP THE CUSTOMERS AND POINT BACK AT YOU. LIVES ARE AT RISK...SUPPLY THE PARTS AND RECTIFY YOUR POOR QUALITY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648283October 16, 2014
ELECTRICAL SYSTEM
MY VEHICLE WAS AT THE REPAIR SHOP FOR ABOUT 1 WEEK HAVING THE CYLINDER HEADS REPLACED FOR THE 2ND TIME. WHEN I RECEIVED THE VEHICLE BACK I HAD IT FOR APPROXIMATELY 1 DAY AND I WAS DRIVING DOWN THE STREET AND THE BATTERY LIGHT CAME ON AND THE VEHICLE STALLED AND WOULD NOT START, THE VEHICLE NEEDED TO BE TOWED FROM THE RESTAURANT TO THE DEALER WHERE THE HEADS WERE REPLACED. I WAS TOLD THE FUSE ON THE STARTER BLEW AND IT WAS REPAIRED, I PICKED UP THE VEHICLE AND ON THE WAY HOME THE BATTERY LIGHT CAME ON AGAIN, I TURNED AROUND AND BROUGHT IT BACK TO THE DEALER AND THEY HAD IT FOR 2 DAYS AND SAID IT WAS THE ALTERNATOR THAT NEEDED TO BE REPLACED AND IT WAS NOT COVERED UNDER THE WARRANTY BECAUSE OF THE MILEAGE. I HAD TO PAY $652.00 TO REPLACE THE PART. ON 10/16/2014 ON THE NEWS WAS A RECALL FOR THE JEEP GRAND CHEROKEE THAT THE ALTERNATOR NEEDED TO BE REPLACED DUE TO THE SAME THING THAT HAPPENED TO MY VEHICLE. I CONTACTED THE CHRYSLER COMPANY AND WAS TOLD MY VIN WAS NOT PART OF THE RECALL AND I WOULD NOT BE REFUNDED MY MONEY TO REPLACE THE ALTERNATOR. I DON'T AGREE THAT IT WAS NOT INCLUDED IN THE RECALL. I FEEL THAT I SHOULD BE REFUNDED MY MONEY AS IT IS OBVIOUSLY THE SAME ISSUE THAT IS NOW BEING RECALLED. I JUST DON'T UNDERSTAND HOW YOU CHOOSE WHICH VEHICLES ARE AFFECTED BY THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644779October 15, 2014
VEHICLE SPEED CONTROL, AIR BAGS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING WITH THE BRAKES ENGAGED, THE VEHICLE ERRONEOUSLY ACCELERATED AND TRAVELED OVER A BUSH, A HILL, CROSSED A FOUR LANE ROAD AND THEN CRASHED INTO A TREE. THE CONTACT INDICATED THAT THE AIR BAGS FAILED TO DEPLOY AND THE ENGINE CONTINUED TO REV AFTER THE CONTACT EXITED THE VEHICLE. THE CONTACT THEN REMOVED THE KEY TO SHUT OFF THE ENGINE. THE CONTACT SUFFERED A BRUISED CHEST DURING THE INCIDENT BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,500. UPDATED 11/21/14*CN THE CONSUMER STATED THE VEHICLE WAS PUT IN PARK, BEFORE SHE EXITED, WITH THE ENGINE STILL RUNNING. UPDATED 12/02/14
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10644713October 14, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
MY 2012 JEEP GRAND CHEROKEE ENCOUNTERED THE SAME PROBLEM AS STATED IN THE CHRYSLER RECALL P54, WHICH IS THE RECALL FOR 2011 JEEP GRAND CHEROKEE. THE ENGINE WOULD STALL WHILE DRIVING, AND IT ALSO ENCOUNTERED NOT START PROBLEM AS WELL AS THE NOT START ON THE FIRST ATTEMPT PROBLEM. EVEN THE CAR COULD START, THE ENGINE WOULD STALL AGAIN SHORTLY. THE PROBLEM IS RESULTED FROM THE FAULTY TIPM, WHICH IS THE SAME ON BOTH 2011 AND 2012 MODEL. HOWEVER, ONLY THE 2011 GRAND CHEROKEE IS BEING RECALLED. SO I URGE CHRYSLER TO INITIATE A RECALL ON THE 2012 MODEL AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644603October 14, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644293October 13, 2014
SEAT BELTS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SUDDEN UNEXPECTED STOP AVOIDING HITTING ANOTHER CAR, FRONT LEFT AND RIGHT SEAT SAFETY BELTS FAILED TO LOCK. AFTER SEVERAL TEST BACK SEAT SAFETY BELTS ALSO FAILED. WINDOWS AND DOOR SAFETY ELECTRICAL SAFETY LOCK DID NOT OPERATED ( 2 TIMES REPLACED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643775October 10, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643586October 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643415October 8, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643464October 8, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
I HAVE 2 RECALL NOTICES FROM CHRYSLER ON MY 2012 JEEP GRAND CHEROKEE WHICH I HAVE HAD FOR SEVERAL MONTHS (RECALLS NOS. P14 AND P36). EVERY TIME I CONTACT MY CHRYSLER DEALER, SOUTH POINT CHRYSLER IN AUSTIN, TEXAS, I AM INFORMED THEY DO NOT HAVE THE PARTS TO DO THE RECALL WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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