Jeep Grand Cherokee Complaints (2018)

855 consumer complaints on file.

#11666141June 10, 2025
ENGINE
The Head gaskets are leaking. Cost of parts to replace is $200 and cost of LABOR is over $4000 quoted from Cross Motors Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663117May 27, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS system failure. The contact was informed that the ABS system needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 57,216. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662845May 23, 2025
ENGINE
Head gasket/engine failure. Constant check engine light. First it was for a misfire and my engine was overheating. Had oil clogging the filter even though it was changed within the appropriate mileage. I got the check engine fixed April of 2024. May 20,2025, head gasket blew, causing me to now have to replace my engine completely. Same issues as previously reported
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662037May 20, 2025
ELECTRICAL SYSTEM
The main screen in the vehicle delaminated and caused quite a number of issues. Heated seats would randomly turn on and off and the temp on gbe seats would not go down, phone would call people over and over including 911, compartment heat would randomly turn on the highest setting and would not turn down, goo like substance came out of screen into the storage compartment below the screen, getting all over items stored. The radio would constantly change stations. All the issues became true safety hazards. I called their 800# and was referred to a dealer who charged me over $1000 with no remorse from Jeep. I am a 25 year owner of jeeps and not too pleased with the lack of response from Jeep. My next car will not be a Jeep!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661963May 19, 2025
SEATS
The active headrest on the driver's seat deployed spontaneously on it's own during normal operation of my vehicle. The headrest is now unable to be reset as it appears some components of the active headrest mechanism were faulty. This put my safety at risk as a driver as the active headrest can not activate in the event that it needs to activate during a possible collision. The headrest and seat causes strain and injury to my neck while driving as it is now positioned forward from the seat. This also causes strain to the rest of my spine. This issue is not covered by the original dealer that sold me my vehicle. There are no warning lamps or messages that have appeared since this problem first occurred.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11660603May 13, 2025
ENGINE
The head gasket blows around 80,000 miles. This is a known problem consumers have with this vehicle. My estimate to have this fixed is over $6,000.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659713May 8, 2025
UNKNOWN OR OTHER
The Screen has delaminated and is not functional. If on while driving it goes haywire and has to be turned off. This effects hands free, gps, climate control, etc. This is a known issue with these jeeps but has not merited a recall as of yet. It needs to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658546May 2, 2025
UNKNOWN OR OTHER
The UCONNECT screen has delaminated due to a known manufacturing defect. This causes ghost touches on the screen, posing safety risks from distraction, inability to make hands-free phone calls, and unusable navigation tools.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657507April 29, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655171April 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Three concerns: (1) the engine light is on. mechanics cannot determine why. (2) the car has trouble starting. When I park indoors, the car doesn't start. The engine turns over several times and the RPM goes all the way up, but the car will not start until the 3rd or 4th try. mechanics cannot determine why. (3) when I pump gas, the fuel pump automatically shuts off even though the gas tank is not full. So I have to hold the pump in place and use the gas gauge to determine when the tank is full. mechanics have seen this problem in other jeeps but haven't given me a reason why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654780April 15, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
The ABS and Traction control lights are on. There is an open recall for this, but according to Stellantis, this Jeep is not part of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654397April 14, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving at undisclosed speeds, the brakes and ABS warning lights illuminated. The contact stated that occasionally the lights remained illuminated for five minutes before turning off. The contact stated that when the doorknob was touched, the warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654621April 14, 2025
ELECTRICAL SYSTEM
Uconnect 8.4" infotainment screen is delaminating. This causes the touch screen to randomly press buttons during driving. This can make calls to contacts, or emergency numbers during driving. This can change settings at random during driving like seating heat, radio stations, other vehicles settings such as drive assistant software, turning on and off, blind spot notifications, lane assist, etc. Very distracting for a driver to continue to try and drive while focusing on what just happened or what was just changed. If your phone is connected to the device, it can call 911, or other contacts change volume setting, get stuck to where you can't change them. gain very distract and a safety concern. It is a well know issue with this model. This issue is no longer being fixed by service center or dealer without a 1500-2500$ service fee. This seem like a manufacturing defect and major safety concern while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652601April 3, 2025
FUEL/PROPULSION SYSTEM
I have been experiencing slow crank issues for months now. The vehicle will have a slow crank then start. If it does not start on the first try, it will start on the second attempt. This concerns me as I've read many complaints regarding high pressure fuel pump issues on Jeep Grand Cherokees. I am concerned about my safety especially being stranded at night time. I was told I need to change the fuel pump. I called the dealership and was also told that many Jeep Grand Cherokees have been experiencing the same issue which was fixed by replacing the fuel pump. If many vehicles are experiencing the same problem, why is this not considered a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652673April 3, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I just bought this vehicle in February. Since then, about 4 times while driving when i came to a stop the car will not accelerate and the screen tells me to put car in “P” then shift into gear. One time I had to restart the car to put into gear. Then the car drives again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651787March 31, 2025
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 35 MPH, the check engine warning light illuminated after the Auto/Start unavailable message was displayed and became inoperable. Upon starting the vehicle, the Auto START/STOP unavailable message was displayed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was towed to the local dealer, where it was diagnosed that the camshaft kit needed to be replaced. The dealer informed the contact that the part was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and attempted to expedite the parts. The failure mileage was approximately 71,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650243March 24, 2025
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment system touchscreen (Uconnect) in my Jeep Grand Cherokee is experiencing delamination and ghost touch issues. The screen randomly activates functions such as adjusting the climate control temperature, changing radio stations, or toggling other system settings without any input. This component is still installed in the vehicle and available for inspection upon request. How was your safety or the safety of others put at risk? While driving, the infotainment system automatically and unpredictably changes settings due to ghost touches. This includes increasing or decreasing cabin temperature, activating seat heaters or defrosters, and switching media sources, all without driver input. This is a major distraction and forces me to divert my attention from the road to regain control of the system, increasing the risk of an accident. Additionally, sudden temperature changes or screen flashes could startle the driver or affect visibility and focus, especially at night. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been reproduced and acknowledged by the dealership during service visits. The ghost touch issue was observed in real-time by a technician. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by the authorized Jeep dealership. However, the manufacturer has not provided a definitive fix or recall for the issue at the time of this report. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The first symptoms appeared as minor screen glitches and unresponsive touch commands. Over time, the issue escalated to consistent ghost touches and screen delamination
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649355March 19, 2025
ELECTRICAL SYSTEM
While driving on the expressway, traffic stopped and on the dashboard it said shift to park and the jeep completely turned off. I was in the middle of the expressway so it was scary, I’m glad we were stopped since it was rush hour. The truck turned on right away. I took it to the dealer a couple of days later and they didn’t find the issue. I’m still nervous driving my truck because I’m scared it might happen again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648684March 17, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that after stopping the vehicle and shifting into park(P), the vehicle started rolling backwards in the driveway. The contact stated no warning light was illuminated. The contact stated that the failure had occurred several times. The contact had taken the vehicle to a local dealer who was unable to duplicate the failure. The dealer advised the contact to use the parking brake while parking the vehicle. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the VIN was not included. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648593March 16, 2025
SERVICE BRAKES
Recall number 24V-838. My vehicle currently has a temporary tag/registration as it has not passed state-required safety inspection, directly related to the reason for the recall, a faulty HCU/ABS module. With this temporary tag expiring soon and no remedy for the recall, I will not be able to use my vehicle. I will not be able to get to work and home, I am not able to go grocery shopping, and the many other errands I take care of each week. In the meantime, my vehicle remains parked and unused. A vehicle that it is not used does fall apart. If there is no projection for finding a remedy, for how long is my vehicle going to be parked and not used? The lack of a remedy for this recall has become very real in my world. This is extremely frustrating because I love my Jeep, I truly do. Please advise when do you expect to have a remedy for this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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