Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#10721512May 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717738May 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717840May 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/10/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717487May 20, 2015
ENGINE
I RETURNED MY SINGLE AXEL MOTORCYCLE TRAILER TO THE GRAVEL STORAGE LOT AND BACKED IT INTO IT'S SPACE. WITH THE ENGINE IDLING I PUT IT IN PARK, EXITED THE VEHICLE AND DISCONNECTED THE TRAILER FROM THE VEHICLE. I GOT BACK INTO THE VEHICLE TO IDLE IT FORWARD A COUPLE FEET TO ALLOW CLEARANCE FOR THE REMOVAL OF THE TRAILER HITCH FROM THE RECEIVER. WITH MY FOOT ON THE BRAKE I SHIFTED FROM PARK TO DRIVE. IMMEDIATELY UPON BEING PUT IN DRIVE THE ENGINE ACCELERATED TO OVER 5,000 RPMS AND THE VEHICLE LURCHED FORWARD. I TRIED TO SHIFT BACK INTO PARK BUT HIT REVERSE CAUSING THE VEHICLE TO LURCH BACKWARDS. I CONTINUED TO PUSH THE TRANSMISSION FORWARD INTO PARK AND SHUT OFF THE ENGINE. ALL THIS OCCURRED WITH MY FOOT FIRMLY ON THE BRAKE PEDDLE. THE INCIDENT LASTED ABOUT THREE OR FOUR SECONDS. THE REAR TIRES SPUN IN THE GRAVEL CREATING 3 INCH DEEP DIVOTS. THE VEHICLE IS EQUIPPED WITH A 5.7L ENGINE. MY FIRST THOUGHT WAS THAT THE ENGINE WAS GOING TO EXPLODE. LUCKILY THERE WAS NO INJURY OR PROPERTY DAMAGE. THE LOCAL JEEP DEALER INSPECTED THE VEHICLE AND WAS UNABLE TO IDENTIFY A CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717085May 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716927May 17, 2015
SERVICE BRAKES
WE BOUGHT THE 2012 JEEP GRAND CHEROKEE FROM SERRA CHEVROLET IN MADISON TENNESSEE ON 5 16 2015 WE NOTICED ON DRIVE HOME BRAKES WERE MAKING NOISE AND BRAKES WERE ALL WAY TO FLOOR AND SPONGY I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL ON BRAKE BOOSTER AND FUEL PUMP WHY DID THIS DEALER NOT CHECK THOSE RECALLS OUT THIS IS A VERY UNSAFE VEHICLE TO OPERATE DUE TO BRAKES NOT OPERATING PROPERLY THE DEALERSHIP IS SETTING THEM SELVES UP FOR A LAW SUIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716842May 16, 2015
STEERING
THE POWER STEERING HOSE IS LEAKING FLUID ONTO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716648May 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEMS) WAS RECEIVED IN DECEMBER OF 2014 AND THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716471May 14, 2015
SERVICE BRAKES
I HAD JUST TAKEN OFF FROM A TRAFFIC SIGNAL STOP AND THE BRAKES FAILED. I WAS MIRACULOUSLY ABLE TO GET OVER TO THE SIDE OF THE ROAD WITHOUT HITTING ANY OTHER VEHICLES AND BRING THE VEHICLE TO A STOP. I HAD MY 2 WEEK OLD INFANT IN THE BACK SEAT WITH ME AND THIS WAS AN EXTREMELY TRAUMATIZING INCIDENT. MOST INFURIATING ON THIS INCIDENT WAS THAT I ALREADY TOOK THE VEHICLE IN TO GET THE BRAKE RECALL REPAIRED ON 7/26/14 TO COURTESY CHRYSLER IN GRAND RAPIDS, MI 10 MONTHS AGO!. AT THAT TIME, THE DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO CORRECT THE RECALL, BUT PLACED ME ON A WAITING LIST AND WHEN THE PARTS ARRIVED, WOULD CALL ME TO MAKE THE REPAIRS. STILL WAITING FOR THAT CALL! HAD THE RECALL FIXED AT THE CLOSEST DEALER TO WHERE THE BRAKES WENT OUT IN HOLLAND, MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716506May 14, 2015
FUEL/PROPULSION SYSTEM
WHILE TURNING AT AN INTERSECTION THE VEHICLE STOPPED RUNNING. THE ENGINE DIED, POWER STEERING, POWER BRAKING STOPPED WORKED. I NEARLY CRASH INTO THE LIGHT POLE AT THE INTERSECTION. THE VEHICLE WAS ABLE TO BE STARTED ONCE I TOOK THE VEHICLE TO THE NEAREST FIRESTONE CAR CARE CENTER TO FIND THE PROBLEM. THE TESTS FOUND NO ISSUES. WHEN I REACHED MY HOME THAT AFTERNOON THE SAFETY RECALL WAS IN MY MAIL BOX. I TOOK THE JEEP TO MY LOCAL JEEP DEALER TO FIND THAT JEEP DOES NOT HAVE THE PARTS IN PLACE TO FIX THE ISSUE. NOW I HAVE A USELESS AND UNSAFE VEHICLE. PLEASE ADVISE AS TO WHAT THE NHTSA CAN TO TO PROMPT THE COMPANY TO FIX THIS ISSUE. I WAS LUCK TO NOT HIT ANYONE OR ANYTHING BUT, I COULD HAVE BEEN IN A SERIOUS ACCIDENT IF I HAD BEEN ON THE HIGWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716527May 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A CHRYSLER DEALER WHERE IT WAS DIAGNOSED THAT THE GROUND STRAP DETACHED AND SHORTED THE ALTERNATOR. THE FAILURE WAS DUE TO THE VEHICLE BEING IMPROPERLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,695.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716183May 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716233May 13, 2015
EQUIPMENT, TIRES
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716302May 13, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. UPON DEPRESSING THE PUSH TO START BUTTON, THE CONTACT HEARD AN ABNORMAL NOISE AND THE VEHICLE WOULD NOT START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). THE CONTACT DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715853May 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715888May 12, 2015
SERVICE BRAKES
TL* THE CONTACT OWNED A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE CONTACT SUSTAINED A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V104000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10715892May 12, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIRS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715599May 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE CONTACT HAD TO MERGE OVER TO THE SIDE OF THE ROAD TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN TWICE AND THEY INDICATED THAT THE PART NEEDED WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT INDICATED THAT MONTHS LATER A NOTIFICATION WAS RECEIVED FOR NHTSA CAMPAIGN ID NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715725May 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715095May 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN APRIL OF 2015. AFTER CONTACTING BOTH THE DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN UPDATED 07/09/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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